Excellent Company and the best quality supplier of UK manufactured juices. Small delays and out of stocks while they moved to bigger warehouse, but seem to be nearly back on track again. Love the m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have used Vapestore repeatedly for a few years now. The service is always excellent with regards to dispatch and delivery. Products are quality and well packaged. When I had an issue with my addre... See more
Company replied
Wide choice of products at good prices. Quick shipping with tracking service available and a loyalty points scheme that is always welcome, as the points ultimately translate into money off. I also co... See more
5th time of purchasing goods from Vapestore and had zero issues at all. Great variety of products, great prices and discounts compared to High Street stores and loyalty reward points along with discou... See more
Company replied
Company details
Written by the company
As one of the leading online retailers since 2015, Vapestore proudly purveys the best in third-party and own brand e-cigarette technology, e-liquids and accessories. Our ever-expanding collection includes the most sought-after brands on the market, with such reputable names as Smok, Innokin and Aspire all in one convenient location. You will also find a huge assortment of e-liquids from popular brands like Nasty Juice and Dinner Lady, along with our own phenomenally successful lines of Double Drip and Vapouriz Premium liquids
Contact info
7a Henley Business Park, GU3 2DX, Guildford, United Kingdom
- 0800 644 0000
- support@vapouriz.com
- vapestore.co.uk
4.8
Excellent
18K reviews
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Reply from Vapestore
Hi,
Thank you for your feedback! We're really glad to hear you're happy with our product range and that you find our pricing competitive. We appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards
Rose
Reply from Vapestore
Hi,
Thank you so much for your fantastic feedback! We're really pleased to hear you’re happy with the quality, pricing, communication, and the speed of delivery. It’s great to know everything met your expectations, and we truly appreciate the A+ rating. We look forward to serving you again soon!
Kind regards
Rose
Reply from Vapestore
Hi Mary,
Thank you for your feedback! We're glad to hear you're happy with our product range, pricing, and the speed of delivery. We really appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards
Rose
Evri failed to deliver my order
Evri failed to deliver my order. I messaged Vapestore who checked, found it was lost and replaced it immediately using First Class delivery with Royal Mail. It arrived the following day. Such good customer service is rarely experienced. Thank you.
June 15, 2026
Reply from Vapestore
Hi Andy,
We are so pleased to hear that we could resolve the delivery issue swiftly and effectively for you. Your kind words about our customer service mean a great deal to us. Thank you for your positive feedback.
Kind regards
Rose
Easy ordering
June 1, 2026
Reply from Vapestore
Hi Anna,
Thank you for your feedback! We're really pleased to hear you found the ordering process easy. We appreciate you taking the time to leave a review and hope to see you again soon.
Kind regards,
Rose
Very fast delivery 👍
June 14, 2026
Reply from Vapestore
Hi John,
Thank you for your feedback! We’re delighted to hear your order arrived so quickly. It’s great to know the delivery met your expectations, and we really appreciate you taking the time to share your experience.
Kind regards,
Rose
Reply from Vapestore
Hi Samantha,
We're pleased you're happy with the quick delivery and great price. We appreciate your feedback.
Kind regards
Rose
AS PER NORMAL NO COMPLAINTS ,PLEASURE…
AS PER NORMAL NO COMPLAINTS ,PLEASURE DOING MY ORDERS WITH VAPESTORE NEVER BEEN LET DOWN AND I AM MEANING YEARS ,
June 13, 2026
Reply from Vapestore
Hi Vic,
Thank you so much for your continued loyalty and kind words. It really means a lot to hear that you’ve been ordering with us for years and have consistently had a positive experience. We truly appreciate your support and look forward to continuing to deliver the same reliable service you’ve come to expect from us.
Kind regards
Rose
The recent order of a new vape is…
The recent order of a new vape is faulty. Its smoking and hissing. Sent an email to customer services and had no response which is disappointing.
May 29, 2026
Reply from Vapestore
Hi Caz,
We're very sorry to hear that you've experienced an issue with your device, and we apologise for the disappointment and inconvenience this has caused.
We've checked our records and can see that we did respond to your email; however, we are currently awaiting a reply from you so that we can continue assisting with this matter.
One of our Customer Service Advisors will be back in touch shortly with the next steps to help resolve the issue as quickly as possible. In the meantime, we sincerely apologise that this has happened with your device and appreciate your patience while we work to put things right.
Kind regards,
Rose
Reply from Vapestore
Hi Julie,
We appreciate your positive feedback! We are pleased you enjoyed our prices, service, and quick delivery.
Kind regards
Rose
Absolutely brilliant
Absolutely brilliant, my delivery company didn't deliver my order, i contacted vape and they got a replacement sorted for the next day.
Thank you vape.
June 11, 2026
Reply from Vapestore
Hi Tina,
We are so happy to hear that we could resolve the delivery issue quickly for you! We appreciate you taking the time to share your positive experience with us.
Kind regards
Rose
Reply from Vapestore
Hi Cath,
Thank you for your great feedback! We're really pleased to hear you value the speed of our service, the pricing, and our reliable stock levels. It’s fantastic to know everything is consistently meeting your expectations, and we truly appreciate you taking the time to share your experience.
Kind regards
Rose
Excellent vape different amounts of low…
Excellent vape different amounts of low med high big smoke little smoke . Tank small .
June 14, 2026
Reply from Vapestore
Hi Karen,
We're glad you appreciate the adjustable vapour! We understand your feedback regarding the tank size and will consider it for future improvements.
Kind regards
Rose
Reply from Vapestore
Hi,
Thank you for your amazing feedback! We're really pleased to hear you're happy with the fast delivery, great prices, and overall service. It’s great to know we’re hitting the mark for you, and we truly appreciate you taking the time to share your experience.
Kind regards
Rose
Always quick delivery.
May 30, 2026
Reply from Vapestore
Hi Malcolm,
Thank you for your feedback! We're really pleased to hear your orders are consistently arriving quickly. We appreciate your support and look forward to serving you again soon.
Kind regards,
Rose
Fast a nnd efficient
May 31, 2026
Reply from Vapestore
Hi John,
Thank you for your feedback! We're glad to hear you found our service fast and efficient. We really appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards,
Rose
Reply from Vapestore
Hi Allan,
Thank you for your great feedback! We're really pleased to hear your order arrived quickly and that you’re planning to shop with us again. We truly appreciate your support and look forward to seeing you next time.
Kind regards
Rose
Reply from Vapestore
Hi Sue,
We're so pleased to hear everything arrived promptly and you enjoyed our service and products! Thank you for your wonderful feedback.
Kind regards
Rose
Reply from Vapestore
Hi Pete,
Thank you for your feedback! We’re really pleased to hear you’re happy with the quality of our products and the customer service you’ve received. We truly appreciate your support and hope to see you again soon.
Kind regards
Rose
Delivery was really quick so can’t…
Delivery was really quick so can’t fault that. Out of the 7 ordered only 3 were usable. All IVG vapes leaked as soon as put together
June 14, 2026
Reply from Vapestore
Hi,
Thank you for your feedback. While we're pleased to hear that your delivery arrived quickly, we're very sorry to learn that several of the devices were not usable due to leaking.
This is certainly not the level of quality or service we aim to provide for our customers, and we sincerely apologise for the disappointment and inconvenience caused.
One of our Customer Service Advisors will be in touch with you shortly to discuss the issue further and help find a resolution as quickly as possible. We appreciate you bringing this to our attention and apologise again for your experience.
Kind regards,
Rose
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