Vapestore Reviews 17,540

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 5,414 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, noting they are well-packaged and as described, with a wide selection available at good prices. The service is frequently highlighted as outstanding, with many appreciating the quick and efficient dispatch and delivery, often arriving the next day. People also value the easy online ordering process and the responsive customer support that quickly resolves any issues. However, some customers experienced issues with delivery times, with orders taking longer than expected or not arriving at all, despite paying for expedited shipping. A few other people also felt that some products received were faulty or leaked upon assembly.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting quick and efficient... See more

Product

Customers consistently note positive experiences with product, praising the wide selection, good prices, and... See more

Service

Customers had positive experiences with service, consistently praising the fast and efficient delivery, with... See more

Order

People report positive experiences with order, highlighting the ease of ordering and quick delivery. Many... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the good and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Company and the best quality supplier of UK manufactured juices. Small delays and out of stocks while they moved to bigger warehouse, but seem to be nearly back on track again. Love the m... See more

Company replied

Rated 5 out of 5 stars

I have used Vapestore repeatedly for a few years now. The service is always excellent with regards to dispatch and delivery. Products are quality and well packaged. When I had an issue with my addre... See more

Company replied

Rated 5 out of 5 stars

Wide choice of products at good prices. Quick shipping with tracking service available and a loyalty points scheme that is always welcome, as the points ultimately translate into money off. I also co... See more

Rated 5 out of 5 stars

5th time of purchasing goods from Vapestore and had zero issues at all. Great variety of products, great prices and discounts compared to High Street stores and loyalty reward points along with discou... See more

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Written by the company

As one of the leading online retailers since 2015, Vapestore proudly purveys the best in third-party and own brand e-cigarette technology, e-liquids and accessories. Our ever-expanding collection includes the most sought-after brands on the market, with such reputable names as Smok, Innokin and Aspire all in one convenient location. You will also find a huge assortment of e-liquids from popular brands like Nasty Juice and Dinner Lady, along with our own phenomenally successful lines of Double Drip and Vapouriz Premium liquids


Contact info

4.8

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Excellent service

Excellent service , and very good prices .

June 16, 2026
Vapestore logo

Reply from Vapestore

Hello There

We appreciate your positive feedback! We are pleased you were happy with our service and prices.

Kind regards
Rose

Rated 5 out of 5 stars

Excellent service.

June 16, 2026
Vapestore logo

Reply from Vapestore

Hello There,

Thank you for your wonderful feedback! We're delighted to hear that you received excellent service. We truly appreciate your support and look forward to serving you again soon.

Kind regards
Paul

Rated 5 out of 5 stars

Great service

Great service. Quick delivery and good price's. Also very easy to order from such a great range of flavers

June 16, 2026
Vapestore logo

Reply from Vapestore

Hello There

We are so happy you appreciate our great service, quick delivery, and good prices. It's wonderful you find ordering easy from our range of flavors!

Kind regards
Rose

Rated 5 out of 5 stars

Good service on delivery but 3…

Good service on delivery but 3 batteries broke before finishing first refill. Thats the vampire 10k.

June 16, 2026
Vapestore logo

Reply from Vapestore

Hello There

We appreciate your feedback regarding the delivery and battery performance. We are concerned about the issues you encountered.

Kind regards
Rose

Rated 5 out of 5 stars

Fast service

Fast service

June 16, 2026
Vapestore logo

Reply from Vapestore

Hello There,

Thank you for your review! We're pleased to hear that you were happy with our fast service. We appreciate your support and look forward to serving you again soon.

Kind regards
Paul

Rated 5 out of 5 stars

Couldn’t ask for better service

Couldn’t ask for better service, first class delivery

June 16, 2026
Vapestore logo

Reply from Vapestore

Hi Sandra,

Thank you for your fantastic feedback! We're thrilled to hear that you couldn't ask for better service and that our delivery met your expectations. Knowing you had such a positive experience means a lot to us, and we truly appreciate you taking the time to share your thoughts. We look forward to serving you again soon!

Kind regards
Rose

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy to use app and fast delivery in secure packaging

June 16, 2026
Vapestore logo

Reply from Vapestore

Hi Michelle,

Thank you for your wonderful feedback! We're delighted to hear you found the app easy to use and that your order arrived quickly and securely packaged. Providing a smooth shopping experience from start to finish is what we strive for, so it's great to know we delivered. We truly appreciate your support and look forward to serving you again soon.

Kind regards
Rose

Rated 5 out of 5 stars

Easy quick delivery right product…

Easy quick delivery right product recommended

June 2, 2026
Vapestore logo

Reply from Vapestore

Hi Shaun,

Thank you for your feedback! We're delighted to hear you found the ordering process easy, your delivery arrived quickly, and that the product recommendation was spot on. It's great to know everything came together to make your shopping experience a positive one. We really appreciate your support and look forward to helping you again in the future.

Kind regards
Rose

Rated 5 out of 5 stars

As always

As always, really quick getting my order shipped. Everything I wanted was in stock. Great service.

June 16, 2026
Vapestore logo

Reply from Vapestore

Hi Annette,

We're so pleased your order shipped quickly, and everything you wanted was in stock. Thank you for acknowledging our great service!

Kind regards
Rose

Rated 5 out of 5 stars

Easy ordering and promt delivery

Easy ordering and promt delivery. Great choice of flavours.

June 16, 2026
Vapestore logo

Reply from Vapestore

Hi Shaw,

We appreciate your excellent feedback! We're glad you found ordering easy, enjoyed our selection, and received prompt delivery.

Kind regards
Rose

Rated 5 out of 5 stars

Easy and quick

Easy and quick

June 16, 2026
Vapestore logo

Reply from Vapestore

Hi Michelle,

Thank you for your feedback! We're glad to hear you found the whole process easy and quick. We aim to make shopping as straightforward as possible, and it's great to know we've delivered on that for you. We appreciate your support and look forward to your next order!

Kind regards,
Rose

Rated 5 out of 5 stars

Always brilliant and always very prompt…

Always brilliant and always very prompt with quick delivery! Wouldn’t use any other vape shop

June 2, 2026
Vapestore logo

Reply from Vapestore

Hi Claire,

Thank you so much for your wonderful feedback! We're delighted to hear that our service and delivery continue to meet your expectations. Knowing that we're your preferred vape shop means a great deal to us. We truly appreciate your loyalty and look forward to providing you with the same reliable service for many orders to come.

Kind regards
Rose

Rated 5 out of 5 stars

Amazing new deals

Amazing new deals, got yet another pod kit, I'm loving all vapestore products.

June 16, 2026
Vapestore logo

Reply from Vapestore

Hi,

Thank you for your fantastic feedback! We're thrilled to hear you're enjoying our latest deals and that you've added another pod kit to your collection. It's wonderful to know you're loving our products, and we really appreciate your continued support. We look forward to helping you discover even more great products and offers in the future!

Kind regards
Rose

Rated 5 out of 5 stars

Online ordering very easy

Online ordering very easy, great products with great offers and only 48hrs for delivery for free

June 16, 2026
Vapestore logo

Reply from Vapestore

Hi Marianne,

We're so glad you found our online ordering easy and enjoyed our products and offers with quick, free delivery! Thank you for your kind words.

Kind regards
Rose

Rated 5 out of 5 stars

Hands down the best of the best…

Hands down the best of the best delivery is always spot on ,items are always at a bargain price really can't go wrong

June 16, 2026
Vapestore logo

Reply from Vapestore

Hi Elizabeth,

We are so happy to hear that you consistently have such a positive experience with us! We truly appreciate your kind words about our delivery and prices.

Kind regards
Rose

Rated 5 out of 5 stars

Always excellent

Always excellent

June 16, 2026
Vapestore logo

Reply from Vapestore

Hi Susan,

Thank you for your continued support! We're delighted to hear that your experience is always excellent. Feedback like yours means a lot to us, and we look forward to providing the same great service on your next order.

Kind regards,
Rose

Rated 5 out of 5 stars

The best online Vape store 👍

Always great service and fast delivery 👍

June 16, 2026
Vapestore logo

Reply from Vapestore

Hi Peter,

Thank you for your kind feedback! We're really pleased to hear you consistently receive great service and fast delivery. It means a lot to know we’re meeting your expectations, and we really appreciate your support.

Kind regards
Rose

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