Vape Town Reviews 

1,020
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 955 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff across different locations are exceptionally friendly, incredibly knowledgeable, and always willing to take the time to help you find the right items. People also appreciate the wide variety of quality products, reasonable pricing, and consistently fast delivery service provided for online orders. Some reviewers were not happy with occasional stock shortages, noting that their preferred flavours or specific strength levels were sometimes unavailable. A few other people also mentioned experiencing unexpected shipping delays or receiving their purchases in less protective packaging than expected.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team members are consistently cheerful,... See more

Service

Clients share satisfaction on service, frequently praising speedy delivery, helpful and knowledgeable staff,... See more

Product

People report positive experiences with product, highlighting the wide variety of items available at fair... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with speedy and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great values, very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to use, communication good and helpful. easy to order and checkout, order received in very good time and happy with product. The only negative would be that the flavourless juice at the s... See more

Rated 5 out of 5 stars

the staff are always so friendly and helpful nice clean shop and pleasant to enter . sometimes my products aren’t available and i travel up from bideford so the staff are helpful in ordering them for... See more

Rated 5 out of 5 stars

Great service as always. Price increase but I think it's the first one since I began purchasing vape liquid from Vapetown (nearly 10 years ago) so I can't complain - still fantastic value.

Company replied

Rated 5 out of 5 stars

I went onto this site for the first time and I was excited by the amount of different amount of flavours and at a very reasonable price and next day delivery as well. The product is just what I was ho... See more

Company replied


Company details

  1. Electronic Cigarette Store

About Vape Town

Written by the company

Our online vape store features a selection of vape juice, e liquid, vape kits, vape pod kits, and pre-filled vape kits. 

We also carry a selection of replacement vape coils and vape pods. You will find all the leading brands right here including Oxva, Vaporesso, Hayati and Lost Mary.

Odering to your door is simple with every order over £20 qualifying for free delivery and will be shipped out the same day through Royal Mail's fully tracked service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,020)

957 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The fast delivery time and it has no…

The fast delivery time and it has no aftertaste

August 7, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased you are happy with our products.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Shop staff are great and online is easy…

Shop staff are great and online is easy to use

August 6, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you find our shop staff great.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Easy to order online

Easy to order online. Great price for vape liquids. Prompt delivery

August 17, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you find our website easy to order from and our prices great.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

I got to had to go down the the…

I got to had to go down the the delivery office to collect my parcel but I couldn’t say a bad word about vapetown. They have been great to me

August 17, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

5 stars always have what I want

5 stars always have what I want

August 16, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our stock levels.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you find our service and advice great.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

A good price and delivery for the…

A good price and delivery for the product i use.

August 16, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are happy to hear you find our prices and our delivery good.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

It was really good but

It was really good but ! My spearmint is going to be obsolete and it’s the only one I like !

August 14, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always very friendly staff

Always very friendly staff. Very helpful, patient and informative of any changes regarding the items I purchase. Service is always calm, and I am never made to feel like I need to rush when deciding on my items.

August 4, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you find our service not rushed and helpful.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Great service

Always helpful and friendly

August 13, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Great products

Great products. Great prices. Brandon in Leighton Buzzard really knows the products.

August 3, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our products, prices and staff in Leighton Buzzard.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Even my good lady wife goes in to…

Even my good lady wife goes in to purchase stuff for me they were very helpful to her

August 13, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Great products and friendly helpful team

Great products and friendly helpful team

August 3, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you find our products great and our staff friendly.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Experienced staff always very helpful

Experienced staff always very helpful

August 12, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you find our staff very helpful.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Great staff

Great staff, helpful service and products are reasonably priced

August 11, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you find our prices reasonable.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Very helpful staff

August 11, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you find our staff very helpful.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Gs air coils ordered and received thank…

Gs air coils ordered and received thank you for your fast service

August 11, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with your GS air coils.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service

August 11, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased that you find our products and service excellent.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Friendly helpful

Friendly helpful

July 31, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are happy to hear you find us friendly and helpful.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

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