Vaporizers Direct Reviews 

185
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth ordering processes, and competitive pricing across their favorite items. Many people also appreciate the incredibly helpful customer support team, great discounts, and the overall reliability of the products they purchase. However, some customers also noted disappointing issues with faulty devices or items that arrived without proper cleaning. A few reviewers experienced significant problems with malfunctioning equipment and expressed deep frustration when trying to resolve their complaints. Others mentioned receiving incorrect items or finding that the product did not heat up properly during use.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and performance of... See more

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times and... See more

Price

Reviewers highlight positive aspects of price, noting that products are offered at the best deal and highly... See more

Service

Consumers find service to be positive and reliable. Reviewers frequently highlight quick email resolutions... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Many people praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like my product (decarboxilator) and it arrived super quickly. Dont get me wrong; a discount code would be a nice touch in your parcel, and keep me checking the site, but thats just me; I love a bar... See more

Rated 5 out of 5 stars

Easy to order from a secure site late in the day after wasting time searching the net for replacement mouthpieces on other sites. Delivery was 2 days later and they are high quality replacements. Many... See more

Rated 5 out of 5 stars

Ease of ordering and exceptionally fast delivery. Item is for my son for Christmas as his other one broke the day I ordered, this is the second one I have brought for him but I can't find the email f... See more

Rated 5 out of 5 stars

I have purchased many Vapes through VaporizersDirect. They offer a real quality product and excellent customer service. I had a charging issue with my latest vape, and within minutes it was resolve... See more


Company details

  1. Vaporizer Store

Written by the company

We offer a One-Stop-Shop of high-quality herb vaporizers and accessories for the lowest prices. Ever since launching our brand in 2013, we have grown to be one of the largest retailers for vapes in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(185)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Refurbished venty.

Was worth waiting on the specific model I wanted.. exactly how it's explained online. I went with a refurbished venty and very happy with my purchase. Even saved a few pounds in the process.. delivery was exactly how it was explained when ordering. Just 2 days as I live in Belfast. Thanks again

March 25, 2026
Rated 4 out of 5 stars

Good but had to take a star away

I purchased a refurbished Crafty+ and when it arrived I opened the box and although it condition was Very Good, I was surprised that it looked brand new. I opened the top and again spotless, I checked the app and it showed that the vaporiser had only been used about 2.5 hours, so almost brand new. I opened the cooling chamber and was quite shocked to find that had not been cleaned and was full of residue. Not a problem I just cleaned it in IPA, And all was good, I did inform support who did apologise and said the refurbished units are cleaned before being re sold and said this must have been missed. Overall very pleased with the unit and the quick response from support, but had to take 1 star away as I really think checking the item has been cleaned should be double checked, but considering the fact the unit did not look as if it had been used, I can see how it was missed.

March 6, 2026
Rated 5 out of 5 stars

Zero complaints

Zero complaints. Great prices and communication. Items were dispatched quickly and were well packaged.
2nd time I've bought from them and I'll be happy to use them again in the future.

January 23, 2026
Rated 5 out of 5 stars

Who needs Amazon?

Who needs Amazon? Vaporizers Direct have delivered two items in less than 24 hours. Very competitive pricing and an amazing service. Don't use tax dodging corporations, support excellent British businesses, buy from Vaporizers Direct.

January 27, 2026
Rated 5 out of 5 stars

Ease of ordering and exceptionally fast…

Ease of ordering and exceptionally fast delivery. Item is for my son for Christmas as his other one broke the day I ordered, this is the second one I have brought for him but I can't find the email from the 1st but its around two and half years old and he loved it.

December 16, 2025

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