Varsity Tutors Reviews 12,576

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional qualities, highlighting their patience, knowledge, and ability to make learning engaging and effective. Many people found the user experience to be positive, appreciating the ease of getting started and the overall platform. The service is frequently described as a life-changer, with many consumers noting significant improvements in their or their children's academic performance and confidence. However, some customers also noted issues with the payment system, describing it as confusing and leading to unexpected charges. A few other people also felt that the customer service was difficult to reach for resolutions and that the platform itself had technical glitches, such as problems with audio and video during sessions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise their tutors as knowledgeable,... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed frustration, citing deceptive... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy to understand... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express frustration with poorly trained... See more

Payment

Users describe negative interactions with payment. Many customers report misleading billing practices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Out tutor is great. The billing is confusing and they're very easy to get ahold of when you're signing up, the response is a wait when resolution is requested. I am very pleased with the lessons and... See more

Company replied

Rated 4 out of 5 stars

Great full-time tutor and had great experience with tutor on demand. Slight issue with getting email addresses and spelling of names correct. Not sure who did contact about one of the misspellings tha... See more

Company replied

Rated 4 out of 5 stars

First off, my daughter’s tutor Alan Wood was outstanding! VTs use if technology is impressive, including recording of sessions, AI session recap summaries, etc. however I find VTs policy of “use it o... See more

Rated 4 out of 5 stars

Tutor (so far) has been very helpful in prepping for SAT. The review online after the session is a great way fpr parents to keep informed.


Company details

  1. Educational Institution
  2. Association or Organization
  3. Class
  4. Private Tutor

About Varsity Tutors

Information provided by various external sources

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Varsity Tutors is an innovative education technology company that is revolutionizing how students and professionals learn. We focus on an individual’s needs and, through our state-of-the-art digital platforms, connect them to the best experts and personalized instruction to achieve any goal.

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Contact info

4.2

Great

TrustScore 4 out of 5

13K reviews

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Rated 5 out of 5 stars

Jordan M

Jordan M. She created a safe learning space for my daughter. Jordan really works very well with students. I already see an improvement with my daughter.

March 14, 2026
Rated 5 out of 5 stars

I really enjoyed my time today…

I really enjoyed my time today connecting with Ms. Susan. Her professional background made it easy for me to relax focus and she didn’t allow me to give up when I got frustrated. I look forward to working with her on our journey of my personal growth of learning.
Thank you 🙏🏽

March 18, 2026
Rated 4 out of 5 stars

Great tutor, descent overall experience

First off, my daughter’s tutor Alan Wood was outstanding! VTs use if technology is impressive, including recording of sessions, AI session recap summaries, etc. however I find VTs policy of “use it or lose it” is really bad, and the rigidity of the monthly billing cycle. My month renews on the 16th, I wanted to pause for a month and had to quit. And now I need to try to restart membership while I’m out of the country on Spring Break. Tutor and technology get 5 stars+, but my overall grade for VTs policies/flexibiliy is 3 stars at best

March 12, 2026
Rated 5 out of 5 stars

Varsity tutor has been a great support…

Varsity tutor has been a complete life changer for me. It has helped me fill in gaps of missing knowledge. I am really happy with all the support and rationales I have received from this program for my test preparation. I feel more prepared with the knowledge I have gained from sessions.

March 12, 2026
Rated 1 out of 5 stars

Bad business policies - do not use!

We were billed for 3 months of service we didn't receive.

e arranged for a short term tutor, specifically saying the class would be over by February 8th. It was to begin Dec 15.

Throughout December their assigned tutor never showed up to the session. On Dec 29 I texted and told them that, and said we needed to be assigned someone new. Somehow, I was still billed for the month of December ($350) even though we received no services. (Speaking to them on Mar 16 they said that because I didn’t specifically SAY I should be reimbursed, they did not do it.)

They also billed us past our agreed upon end date which was Feb 8th. I was informed because I didn't call and cancel, they would continue billing me, no matter what I told them when we originally signed up.

We were billed $350 on both Feb 13 and March 13. They said I never cancelled so they can’t refund my money.

January 16, 2026
Unprompted review
Varsity Tutors logo

Reply from Varsity Tutors

Hi C. Todd - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at customer-experience@varsitytutors.com with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

Rated 1 out of 5 stars

Very hard to financially disengage.

Very hard to financially disengage.

March 11, 2026
Varsity Tutors logo

Reply from Varsity Tutors

Hi Regretful drm57@arizona.edu- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

So grateful I found Varsity Tutors!!

So grateful I found Varsity Tutors!!! My son worked with Sarah today and it was an amazing experience! She was able to determine his strengths and pinpoint his needs! After the session, she explained exactly what they would work on in the next session! She identified his struggles immediately! Sarah was amazing! I’m looking forward to future sessions so my son can succeed in reading !!! Thank you Varsity Tutors…. Highly recommend them!!!

March 15, 2026

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