I couldn't fix the issue myself because the passport number image was loaded incorrectly, but when I contacted customer service, they fixed it the next day. Also, I accidentally pressed Enter after pa... See more
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Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... See more
Company replied
I had an issue with my tax refund after returning from the Netherlands and reached out via WhatsApp with low expectations, but the customer representative exceeded them completely. They took full owne... See more
Company replied
VERY DIFFICULT APP TO SET UP, AND STILL DOESN'T WORK PROPERLY, AND THEY REPLIED TO MY COMPLAIN AFTER 11 MONTHS, AND THEY ARE REALLY VERY EXPENSIVE, PLEASE BECAREFUL . . . REPLY: AS I SAID, I'VE TRIED... See more
Company replied
Company details
- Duty-Free Store
- Financial Audit
- Information Service
- Non-Bank Financial Service
- Software Company
- Tourist Information Center
Written by the company
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
Contact info
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, Netherlands
- vatfree.com
- support@vatfree.com
- vatfree.com
4.2
Great
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to refund
July 27, 2025
Reply from Vatfree.com
Many thanks for your great review Jose! We look forward to assist you again with your future VAT claims!
Very easy to use the app
Very easy to use the app , my tax refund was done very fast!!
July 27, 2025
Reply from Vatfree.com
Thanks so much for your kind words, Oscar! Great to hear everything went smoothly, we’ll be happy to help you again next time!
Send Original stamped receipt at our office by post
At the end of the process, says Send the receipt by Post
To be honest, this is a joke and not the app
A person that left EU, has to send receipts by post
On top, identity was verified in airport (which higher security we are talking about)
Whoever made this app, process - please release yourself from your duties. You should not be working on this, and should do something else
This is not a good process, literally more waste of time where everything looks automatic.
Really, really bad experience
July 20, 2025
Unprompted review
Reply from Vatfree.com
Dear Vlad,
Thank you for your feedback. We're sorry to hear about your experience.
We understand how frustrating it can be to be asked to send original documents by post. Unfortunately, in certain cases, this step is required either by the Tax Authorities or by the store involved.
There are a few reasons why you may be asked to send original receipts and/or Tax-Free forms by post, including:
- You have Tax-Free documents from a different Tax-Free provider. In such cases, we are required to request the original receipts to help prevent double registration and fraud.
- Your receipt exceeds a certain threshold amount, which triggers additional verification.
- The store does not want to work digitally
- The Tax Administration obliges us to perform random checks for fraud prevention.
Please know that this is not the standard process for most claims. We aim to make the experience as smooth and digital as possible for our users. However, in specific situations, we are legally required to follow stricter documentation procedures.
We genuinely regret that this left you with such a negative impression. If you have any questions or would like us to review your case, feel free to contact our support team at support@vatfree.com, we’re here to help.
Kind regards,
The vatfree.com team
It is a transparent process
It is a transparent process, charges rate is affordable, and the app is user friendly.
July 17, 2025
Unprompted review
Reply from Vatfree.com
Thank you so much for your kind words! We're glad to hear you found the process clear, the fees fair, and the app easy to use. We look forward to assisting you again in the future!
Customs refused to stamp my receipt for VAT refund but Anne from VATfree was super helpful!
Made a purchase in Brussels and for odd reasons not clearly explained to me, the customs officer refused to acknowledge it with the export stamp I needed to claim VAT.
I wrote to VATFREE about it and after 2 weeks of emails back and forth and with the help of the boutique. They managed to verify and approve the refund. Anne from customer service was super helpful, kind and sincere in all the emails. I'd be happy to use this company to process all my refunds from now on.
Also photos of the stamped receipts uploaded are used for verification so there's no need to find the box/mailbox to make sure they receive the hardcopy. Much faster and more convenient than other tax refund companies.
June 20, 2025
Unprompted review
Reply from Vatfree.com
Thank you so much for your kind words and for taking the time to share your experience. We're glad to hear you're happy with our service and look forward to helping you with your future VAT refund claims!
Do not use this service
Do not use this service, they are criminals. It is already taken 4 years to get my paid taxes back. They don't respond on emails or any other contact measure you take. They say the request has been approved (after 2 years) and it has been 2 year further and they still haven't paid it out. , you did not message me untill I posted this review. Still no reply on my reply and no payment yet. And now you flagged my review , no wonder there are no real experience reviews on here.
May 1, 2025
Unprompted review
Reply from Vatfree.com
Dear Yvette,
We’re very sorry to hear about your experience.
We actually responded to your previous message on April 11, and again last Friday. It seems there may have been a misunderstanding, as we haven’t received a reply to either message.
We would still very much like to issue your refund. Could you kindly check your inbox — including your spam folder — to see if our messages may have ended up there? You can simply reply to one of those emails.
As soon as we receive your response, we’ll process the payment without delay.
Kind regards,
The vatfree.com team
Exceptional Support from Anne – Friendly, Professional, and Efficient
I had an excellent experience with VATfree.com’s customer support, thanks to Anne. She was incredibly friendly, professional, and responded promptly to all my inquiries. Her assistance made the VAT refund process smooth and stress-free. I truly appreciate her support and highly recommend VATfree.com for their outstanding service.
May 12, 2025
Unprompted review
Reply from Vatfree.com
Thank you so much for your heartwarming review, Yen! It means the world to us to know that we could help make your VAT refund process smooth and stress-free. Feedback like yours is what keeps us going, and we’re most grateful for your kind words. Thank you for your trust and recommending us!
Warm regards,
Anne & the vatfree.com team
Reply from Vatfree.com
Hi Jason, thank you so much for your kind review! We're thrilled to hear everything went smoothly and that you had a positive experience using our app. It's great to know we could get your refund to you promptly. Let us know if we can help you again in the future!
Great customer service
I am impressed with the assistance from the help via email.. And the refund is easy to do it yourself without queing in the airport or like we had to que at the outlets for tax refund registration.
April 28, 2025
Reply from Vatfree.com
Thank you so much for your kind words, Jenny! We're really glad the process was smooth and convenient for you. Looking forward to assisting you again in the future!
Vatfree will solve your problems
They always give feedback about process. They are always very interested. Be sure, Vatfree will solve your problems and will pay your refund. Thanks!
April 14, 2025
Unprompted review
Reply from Vatfree.com
Thank you so much for your kind words and trust in our service! We really appreciate you taking the time to share your experience. It's great to hear things went smoothly. If there's ever anything you need, just let us know — we're happy to help!
Easy to use
Easy to use. However, users submitting for Netherlands refund must follow the guide from Schipol instead the guide on this website (need to get/print a form for custom to stamp).
March 27, 2025
Reply from Vatfree.com
Thank you so much for your review, Jacky!
You’re right — Amsterdam Schiphol Airport is the only EU airport where it’s not mandatory to bring a tax-free form to customs. Your purchase receipt or invoice is sufficient to obtain export validation.
Thanks again for sharing your experience, and we’d be happy to assist you again in the future!
Reply from Vatfree.com
Thank you very much for your kind review! We're glad to hear you were happy with our fast service. 😊 We hope to assist you again in the future!
I advise to work with Vatfree.
I advise to work with Vatfree.
They helped us too much since starting of our request.
They followed our request and updated us each time.
Next time,i will work again with them
February 21, 2025
Unprompted review
Reply from Vatfree.com
Thanks Cihat, we truly appreciate your thoughtful review! Your kind words motivate us to continue delivering the best service possible. We’re always here to assist you and look forward to helping you again in the future! 😊
Vatfree is super fast
Vatfree is super fast, and no bank transactio fees were deducted (with their main competitor I get deducted transaction fees in addition to the service charge) and their responsiveness via email is second to none, friendly, and they clearly read the questions. I wish I could use them more, like in Spain
December 17, 2024
Unprompted review
Reply from Vatfree.com
Thank you so much for your fantastic review! We’re delighted to hear that you appreciate our service—we always strive to make the VAT refund process as smooth and hassle-free as possible.
We’d love to assist you more, including in Spain, and expanding to new markets is definitely something we’re working on. Your feedback truly motivates us to keep improving!
Thanks again for your support—we look forward to helping you with more refunds in the future! 😊
Although this has been a little drawn…
Although this has been a little drawn out, Anne has restored faith in the system & updated me with the progress...well done Anne.
January 23, 2025
Unprompted review
Reply from Vatfree.com
Hi Gary, thank you so much for your kind words and for sharing your feedback! We truly appreciate your patience, and we're glad everything is on track now. The timing depends on how quickly the store processes the payment. We'll notify you once the payment is received, and then you can request a payout. If you need further assistance, feel free to reach out anytime. Thanks again for your trust!
Vatfree.com is the best Tax-free shopping service!
Vatfree.com is the best Tax-free shopping VAT-refund service!
System/procedure:
superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient i.e. hassle-free, everything digital and no extra paperwork by post required.
The only thing needed for VAT-refund: receipt with VAT from a Store with stamp at Customs. Done!
E.g. no other extra separate VAT paper forms to fill in and to send by post.
Customer service:
excellent; fast, helpful, knowledgeable.
January 22, 2025
Unprompted review
Reply from Vatfree.com
Thank you so much for your glowing review, Marco! 🌟
We're thrilled to hear that you find our system hassle-free and that our customer service met your expectations. It's reviews like yours that inspire us to keep providing the best VAT-refund experience possible!
We look forward to helping you with your future claims. Thank you for choosing Vatfree.com! 😊
Process and experience was good
Process and experience was good. Commission rates are not. I was able to receive a refund of 110€ on a purchase with a VAT of 179€. It's still better than nothing but I think it's excessive.
January 6, 2025
Reply from Vatfree.com
Hi Barış, thank you for taking the time to share your experience with us. We’re glad to hear that you found the process smooth and satisfactory overall.
We appreciate your feedback and understand your concerns about the service fee. All Tax-Free companies charge service fees, and ours of 27% (with a minimum of €2.50 and a maximum of €90 per receipt) is currently the lowest in the market. For larger purchases, our unique maximum fee of €90 can save you hundreds of euros compared to other providers.
If you happen to find a lower service fee elsewhere, please let us know—we’ll gladly match it to ensure you always receive the highest refund possible.
These service fees help cover the complexities of processing VAT refunds, including technology development, liaising with stores and Customs departments, and integrating payment solutions. Our goal is to improve your experience while working towards reducing fees even further.
We hope this explanation helps clarify the situation, and please feel free to reach out if you have any further questions or concerns!
Reply from Vatfree.com
Thank you for your kind feedback and review, Rocio! We're glad to hear you appreciated the convenience of doing everything online.
If there's anything we can do to turn this into a 5-star experience for you, don’t hesitate to let us know at support@vatfree.com. We’re always here to improve and help. Thank you again for using our service!
Reply from Vatfree.com
Dear Edouard,
Thank you so much for your kind words and positive feedback! We’re happy to hear you found our service straightforward and fast: it’s what we strive for every day!
Regarding our service fee, we completely understand it can feel like a downside. However, our fee of 27% (with a minimum of €2.50 and a maximum of €90 per receipt) is the lowest in the market. In fact, our unique cap of €90 for larger purchases can save you hundreds of euros compared to other providers.
Service fees help us cover the costs of VAT refund processing, including liaising with stores and Customs, investing in technology, and managing secure payment systems—all to ensure a smooth experience for our customers.
If you ever find a lower fee elsewhere, let us know! We’ll gladly match it to ensure you always get the best value.
We appreciate your feedback and hope to assisting you again in the future!
Kind regards,
The vatfree.com team
Still waiting for the 2 & 3rd refund
Still waiting for the 2 & 3rd refund.
All not real impressed with the fees you take.
I understand you the lowest but why do you feel you need to take any monies. It’s my money I paid the tax on and you’re taking my money.
Not sure I understand the reasoning. It should be a minimal amount especially if it’s dependent on the retailers
January 2, 2025
Reply from Vatfree.com
Dear Robert,
Thank you for taking the time to share your feedback.
Regarding the timing of your refunds, it’s important to note that this largely depends on how quickly the store processes their payment. Typically, stores take between 15–30 business days to pay after we invoice them. You can monitor the status of your claims directly in your account, and we’ll notify you as soon as we receive payment from the store.
About our service fee, we completely understand how it can feel frustrating at times. However, we are proud to offer the lowest service fee in the market at 27% (with a minimum of €2.50 and a maximum of €90 per receipt). For larger purchases, our unique maximum fee of €90 can save you hundreds of euros compared to other providers. If you find a lower service fee elsewhere, please let us know, and we’ll gladly match it to ensure you always get the highest refund possible.
Our service fees support the complexities of VAT refund processing, including technology development, working with stores and Customs departments, and offering integrated payment solutions. These efforts help streamline the process for you, and we are actively working towards further reducing fees—we actually lowered our fee from 28% to 27% this year.
We hope this clarifies things from our side. If you have any additional questions or concerns, feel free to reach out to us on support@vatfree.com—we’re always here to help!
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