Vaughan Chimney Services Reviews 908

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the promptness of appointments. Many reviewers appreciate the professionalism and politeness of the staff, noting their carefulness and the tidy condition in which they leave the work area. People frequently mention the quick and efficient nature of the service, with many having used the company for several years and planning to continue doing so. The attention to detail, such as leaving no mess and providing immediate certificates via email, is also highly valued by consumers.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service !! Rang to make an appointment to have my flue swept and spoke to a lovely lady . She actually got me an appointment the same day , what a brilliant service! I have recommended... See more

Company replied

Rated 5 out of 5 stars

From first enquiry to completion of the service took only a couple of days. The whole experience was absolutely stress free. I will certainly recommend Vaughan Chimney Sweeps to family and friends. No... See more

Company replied

Rated 5 out of 5 stars

This is the 3rd time I've used Vaughan Chimney Services. No problems whatsoever, the gentleman turned up on time and serviced the chimney quickly, no mess or fuss. Lovely fellow. Thank you.

Company replied

Rated 5 out of 5 stars

Used Vaughan Chimney Services for years. Moved house but kept using them as excellent service. Highly recommend. My friends also use them now.

Company replied


Company details

  1. Chimney Sweep

Written by the company

I am a Chimney Sweep based in Tynemouth but covering North Tyneside and the surrounding area. I offer a quality rotary sweep and vacuum service providing the most modern methods of chimney sweeping which is clean and dust free. I clean all types of flues specialising in stoves. I use the new HEPA Numatic NV900 Vacuum. These vacuums have two motors, dual 2-stage primary filter system, plus the HEPA filter and are excellent for chimney sweeping. Every effort is made to make your sweep the cleanest you have ever had. Our Services Include: Manual or Rotary Chimney Sweep // RodStation Equipment // Smoke Check // Safety Review // Certificates Issued // Fully Insured // Fire Rope and Brick Supply // Stove Advise // CCTV Surveys // Pots, Cowls, Bird Guards, Cages // Much more... Vaughan Chimney Sweeps is the obvious choice for a professionally cleaned chimney.


Contact info

4.9

Excellent

TrustScore 5 out of 5

908 reviews

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Rated 2 out of 5 stars

Unlike other sweeps I've used they…

Unlike other sweeps I've used they didn't clean the glass of the stove and had to pay £10 extra for them to clean rodding hatch outside, never had this extra cost before, so won't be using vaugh again,
Just a reply to Vaughans re the trap on my twinwall,you do not need a ladder to reach the trap I can undo the trap from the ground and the sweep who did the work is taller than me,so that's a blatant lie,

August 15, 2024
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Reply from Vaughan Chimney Services

Thank you for your feedback. Our ladder was needed to access the outside trap to empty the soot due to its height. At the time you booked we quoted £70 for your sweep as you indicated you had a trap. We are competitive and transparent with our pricing.

Rated 5 out of 5 stars

I get them every year and find the…

I get them every year and find the services to be excellent quick and clean in and out £70 to do my Fire peace of mind you can’t buy it but you can trust the people that do their job
Thanks

August 13, 2024
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Reply from Vaughan Chimney Services

Thank you so much appreciate the feedback

Rated 5 out of 5 stars

Very punctual

Very punctual. Did a good job. Everything went smoothly.

August 13, 2024
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Reply from Vaughan Chimney Services

Thank you. Really appreciate your business.

Rated 5 out of 5 stars

glyn

On time and very professional cleaned everything up after sweep would recommend to friends

August 19, 2024
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Reply from Vaughan Chimney Services

Thank you so much for your feedback really appreciate it.

Rated 5 out of 5 stars

We found the service to be friendly &…

We found the service to be friendly & efficient, every aspect from booking the appointment & tto the job carried out. We will definitely book again & recommend to friends & family.

August 14, 2024
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Reply from Vaughan Chimney Services

Thank you for your review. Appreciate it.

Rated 5 out of 5 stars

Highly recommended

We have used Vaughan Chimney services for many many years now and can not fault the amazing service we have always received from Rupert. I would not hesitate to recommend this brilliant company. Prices are fair and transparent work clean and efficient and Rupert is friendly polite and a real gent

August 19, 2023
Unprompted review
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Reply from Vaughan Chimney Services

Thank you.

Rated 5 out of 5 stars

Very efficient service.

Very efficient service.
Easy to book an appointment and good communication.
Arrived on time and absolutely no mess.
Will be using again.

July 29, 2024
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Reply from Vaughan Chimney Services

Thank you

Rated 5 out of 5 stars

Good service

Arrived on time, gave chimney a good clean and showed me the soot that came down.
Checked alarm and a good price.
Will use them again.

July 29, 2024
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Reply from Vaughan Chimney Services

Thank you for your business and feedback.

Rated 5 out of 5 stars

First Class Professional Service

We would highly recommend Vaughan CSS. We e-mailed them one evening and they quickly responded. The chimney was cleaned two days later. Mr Vaughan was thoroughly professional and polite, leaving the room and fireplace immaculately clean. We have been so impressed with this company and wouldn't hesitate to use this service again.

July 26, 2024
Unprompted review
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Reply from Vaughan Chimney Services

Thank you so much for your feedback. Really appreciate your business.

Rated 5 out of 5 stars

Excellent

Excellent. Lovely staff. Clean and tidy without fuss.

July 22, 2024
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Reply from Vaughan Chimney Services

Appreciate your business.

Rated 5 out of 5 stars

Great service

Easy to book - prompt - clean and tidy - great communication and paperwork. Annual reminders sent which are very helpful. Overall great service!

July 17, 2024
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Reply from Vaughan Chimney Services

Thank you so much for your feedback.

Rated 5 out of 5 stars

Prompt service

Prompt service, explained the process and got on with the job. Was polite and respectful and made sure we were satisfied with the job

July 10, 2024
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Reply from Vaughan Chimney Services

Thank you.

Rated 5 out of 5 stars

he gets on with the job takes his time…

he gets on with the job takes his time to set everything out that he needs black covers down brushes and rods on the black mat then gets on with the job leaves no mess what so ever

July 10, 2024
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Reply from Vaughan Chimney Services

Appreciate the feedback. Thanks.

Rated 5 out of 5 stars

Recommended

Efficient . Clean , prompt efficient service

July 9, 2024
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Reply from Vaughan Chimney Services

Thank you.

Rated 5 out of 5 stars

On time

On time, efficient reasonable price

July 9, 2024
Vaughan Chimney Services logo

Reply from Vaughan Chimney Services

Thanks for the feedback. Appreciate it.

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