Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... See more
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Review summary
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Reviews shaping this summary
Have never employed anyone to provide house cleaning services so have no comparison. However, initial meeting was informative and helpful. Contact was made by possible cleaner who will come next wee... See more
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Just an exceptional service. My account managers, Tish and Jack, are incredibly customer orientated and you can see that this profession is their passion. Communication is fantastic and they have high... See more
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I had Matt call me almost immediately to hear my cleaning needs. Within 3 days he had arranged a cleaner which was brilliant. Since then I have had Matt check in with me and arrange cover cleans for w... See more
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Company details
Written by the company
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Contact info
United Kingdom
- info@timeforyou.co.uk
- timeforyou.cleaning
4.4
Excellent
841 reviews
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This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Mixed experience
We were with Time For You for a few years. The key thing to understand is that its a franchise model: the franchisee's role is to (1) find self-employed cleaners and introduce them to you, and (2) collect direct debits from you for this matching service. They are not responsible for the quality of the clean, but will (quickly) find new cleaners if you are unhappy with the current one.
The downsides of the model are high churn in cleaners and variable quality. In our experience, 1/3 of the cleaners were good, 1/3 were average, and 1/3 were poor. While replacements were always found, this took time and meant repeatedly showing new people around the house.
Overall I'd rate 2-3 stars. Its easy to set up, especially if you need someone quickly. But longer term it can be more time consuming than finding a decent cleaner yourself. If you luck out and get a good cleaner that sticks around then it would be very good, but unfortunately that wasn't our experience.
The terms are also fairly aggressive terms for what is ultimately a casual domestic cleaning service e.g. immediate payment of direct debits, interest on late payment of fees, and penalties if you work with a cleaner outside of the fee arrangement (which is understandable - but its a £1k charge which is disproportionate).
May 27, 2026
Unprompted review
The Lady was very pleasant and very…
The Lady was very pleasant and very helpful she did everything I asked her to do and more. She is very helpful.
June 1, 2026
Reply from Time For You .Cleaning
Hi Sally
Thank you so much for your lovely review.
We're delighted to hear that you found your cleaner pleasant, helpful, and willing to go above and beyond your expectations. Providing a reliable and supportive service is very important to us, and it's wonderful to know that you had such a positive experience with Time For You Twickenham.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to your cleaner.
Suzanne
Time For You Customer Services
Offered what I ask for
June 4, 2026
Reply from Time For You .Cleaning
Thank you for your review.
We're delighted to hear that we were able to offer exactly what you were looking for. At Time For You West Leicester, we strive to provide a service that meets the individual needs of each client, so your feedback is greatly appreciated.
Thank you for choosing us, and we look forward to supporting you with your cleaning requirements.
Suzanne
Time For You Customer Services
Looking for a cleaner for my mother
Looking for a cleaner for my mother. The company were easy to contact.They were professional and friendly. Provided a home visit and matched her with a cleaner all done in less than a week. Very happy with the service. Would recommend.
June 2, 2026
Reply from Time For You .Cleaning
Dear Angela
Thank you so much for your wonderful review.
We're delighted to hear that arranging a cleaner for your mother was such a positive experience. David and Amanda, who own Time For You Kilmarnock, are committed to making the process as straightforward and stress-free as possible, so it's fantastic to know that you found the team easy to contact, professional, and friendly throughout.
We're especially pleased that we were able to arrange a home visit and match your mother with a suitable cleaner in under a week. Providing a reliable and efficient service is something we take great pride in.
Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your feedback and look forward to continuing to support your mother in the future.
Suzanne
Time For You Customer Services
Sean listens, explains and delivers.
I am a new customer and eagerly awaiting my first service.
June 5, 2026
Reply from Time For You .Cleaning
Hi David
Thank you for your lovely review.
We're delighted to hear that Sean took the time to listen, explain everything clearly, and deliver the level of service you were looking for. We believe that understanding our clients' needs and ensuring they feel informed and supported from the very beginning is key to providing a great experience.
It's wonderful to hear that you've had such a positive start, and we're excited for you as you prepare for your first cleaning service. Thank you for choosing Time For You in Deal, and we look forward to continuing to meet your expectations.
Suzanne
Time For You Customer Services
First contact
Sean was very understanding of my situation and needs ! On time and professional. Also very forthwith with knowledge on the contract .
June 5, 2026
Reply from Time For You .Cleaning
Hi Gerry
Thank you for your lovely review.
We're delighted to hear that Sean, who owns Time For You in Margate, was understanding of your situation and took the time to ensure your needs were fully understood. Providing a professional, reliable service with clear and transparent information is very important to us, so it's wonderful to know that Sean's knowledge and guidance helped make a positive first impression.
We really appreciate you taking the time to share your experience and look forward to supporting you in the future.
Suzanne
Time For You Customer Services
Very pleasant to talk too.
June 4, 2026
Reply from Time For You .Cleaning
Dear Teddie
Thank you for your review.
We're so pleased to hear that you found Chris, who owns Time For You Hemel Hempstead, pleasant to talk to. Building friendly, professional relationships with our clients is at the heart of what we do, and we're delighted that your experience reflected this.
We appreciate you taking the time to share your feedback and look forward to continuing to provide you with excellent service.
Suzanne
Time For You Customer Services
Very professional and efficient.
The entire experience so far has been very professional and efficient. Everything is explained very clearly which instils a high degree of confidence.
June 4, 2026
Reply from Time For You .Cleaning
Dear Hamilton
Thank you for your kind review.
We're delighted to hear that you've found the experience professional and efficient from the very beginning. Providing clear communication and making the process as straightforward as possible for our clients is something we take great pride in, so it's wonderful to know this has helped instil confidence in our service.
We really appreciate you taking the time to share your feedback and look forward to continuing to support you.
Suzanne
Time For You Customer Services
I have been with time for you for 4…
I have been with time for you for 4 weeks and every week there is a disaster. Week 1, a sick call, week 2, the cleaner who had not yet turned up resigned, week 3 a message telling me that the cleaner would be there on another day, I responded saying I wasn't available, they still turned up on that day. Week 4. New cleaner, called in sick. Then fill in cleaner sent on her first day, who I don't believe had training. I requested a call with the manager and 4 days later have had no response. Disgusting service 😒
May 26, 2026
Unprompted review
Reply from Time For You .Cleaning
Hi Sharon
We’re sorry to hear about your experience, it is not the experience we want anyone dealing with Time For You to have!
We have investigated and have can confirm that a full refund has been processed.
Please accept our sincere apologies for the disruption to your service.
Suzanne
Time For You Customer Services
Jenifer is amazing!
We work with Jenifer and she does amazing job every time. She is always on time, and informs us in advance if she needs to make a change. She is always kind, respectful, and detail oriented. We are glad to find her!
May 15, 2026
Unprompted review
Reply from Time For You .Cleaning
Dear Sena
Thank you so much for your lovely feedback! We’re delighted to hear how happy you are with Jenifer and the excellent service she provides. We will be sure to pass on your kind words to her.
We have also reached out to request a few more details so we can ensure your feedback is shared with the correct local office.
Thank you again for taking the time to leave such a wonderful review!
Suzanne
Time For You Customer Services
Pauline was very thorough and helpful
Pauline was very thorough and helpful, made a great job of the kitchen floor !!
She is very concionous and does a really good job!
May 12, 2026
Reply from Time For You .Cleaning
Dear Mr Turnbull
Thank you so much for your lovely review! We’re delighted to hear that Pauline did such a thorough job and that you were so pleased with the kitchen floor.
Pauline is incredibly conscientious and always takes great pride in her work, so your kind comments will mean a lot to her.
Thank you for choosing Time For You Fife!
Suzanne
Time For You Customer Services
The Company was very helpful when John…
The Company was very helpful when John came to see us explaining everything so we understood everything involved with hiring a cleaner from them.
Our cleaner came today and was very good a very nice young lady.
May 6, 2026
Reply from Time For You .Cleaning
Hi Linda
Thank you so much for your lovely review. We’re delighted to hear that John was able to explain everything clearly and help you feel comfortable with the process of hiring a cleaner through Time For You Taunton.
It’s also wonderful to know that you were pleased with your cleaner and had such a positive first visit.
We really appreciate your feedback and thank you for choosing us.
Suzanne
Time For You Customer Services
SO FAR EVERYTHING HAS GONE WELL,J.&A.
So far everything has gone well
Owen was first class with information and was able to answer all queries.
May 6, 2026
Reply from Time For You .Cleaning
Hi Joyce
Thank you for your lovely review.
We’re so pleased to hear that everything has gone well so far and that Owen was able to provide first class information and answer all of your queries.
Delivering helpful and professional service is very important to us. We really appreciate your feedback and thank you for choosing Time For You Newcastle.
Suzanne
Time For You Customer Services
Very professional,well manherd and…
Very professional,well manherd and punctual looking forward to her next visit. Will recommend your company to anyone. Thanks
May 4, 2026
Reply from Time For You .Cleaning
Hi James
Thank you so much for your wonderful review.
We’re delighted to hear that you found the service professional, punctual and well mannered. It’s great to know you’re looking forward to the next visit, and we really appreciate your recommendation to others.
Thank you for choosing Time For You Leeds West and I will be sure to pass on your kinds words to Chloe and the team.
Suzanne
Time For You Customer Services
Reply from Time For You .Cleaning
Hello
Thank you for your lovely review. We’re so pleased to hear that you found the introduction helpful and professional.
Providing a friendly and supportive service from the very beginning is really important to us. We truly appreciate your feedback and thank you for choosing Time For You Belfast.
Suzanne
Time For You Customer Services
Reply from Time For You .Cleaning
Hi Warren
Thank you so much for your lovely review. We really appreciate your kind words and will be sure to pass them onto Andrea and the team at Time For You Bexley.
It’s wonderful to hear that you were happy with the service and found everything professional, punctual and trustworthy.
Feedback like this means a lot to us and to our cleaners. Thank you again for choosing Time For You Bexley.
Suzanne
Time For You Customer Services
Punctual, friendly and efficient
Punctual, friendly efficient. Very impressed so far, hopefully the cleaner will be as good.
May 7, 2026
Reply from Time For You .Cleaning
Hi Phil
Thank you so much for your lovely review.
We're delighted to hear you've been impressed with the punctual, friendly and efficient service so far.
We’ll be sure to pass your kind comments on, and we’re confident your cleaner will continue to provide an excellent service for you.
Thanks again for choosing Time For You South!
Suzanne
Time For You Customer Services
Reliable service
Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else.
Very impressed and a local family buisness.
May 6, 2026
Reply from Time For You .Cleaning
Dear Linda
Thank you for your lovely review and kind words about Nathan and the Rainham local office team. We’re delighted to hear that you were impressed with the service from your very first contact with us.
It’s great to know that everything was clearly explained during the home visit and that the process felt straightforward and reassuring. Providing reliable service and excellent customer care is very important to us, so your feedback means a great deal.
Thank you again for choosing our local family business, we truly appreciate your support.
Suzanne
Time For You Customer Services
Freddie visited us at home after we…
Freddie visited us at home after we enquired about cleaning service. He explained really well what his company do. He is very polite and very friendly to us.
He made us feel at ease. At first I was wondering why he wanted to see us. He reassured us to find a cleaner that matches our needs. And we are very happy for the young lady he sent us to clean our home. He is transparent in his dealing with us. He is a good communicator - explains everything in detail that we don't need to ask many questions.
It is just brilliant service. He answers quickly to my messages. So far we had two ladies who came to clean as the other went on holiday. I was notified beforehand and given the name of the lady who's going to come and the contact number.
I would not hesitate to recommend this company to my friends if they're looking for cleaning services.
I am just very grateful that it is this company that responded to my request for a cleaner.
April 1, 2026
Reply from Time For You .Cleaning
Dear Anebolyn
Thank you so much for taking the time to leave such a thoughtful and detailed review. Freddie and the Leatherhead local office team will be delighted to hear how happy you have been with the service provided.
We understand that inviting someone into your home is a big decision, so it’s wonderful to know that Freddie made you feel comfortable, fully informed, and reassured throughout the process. Providing a personalised and transparent service is very important to us, and we’re so pleased that both cleaners have met your expectations.
Your kind comments about communication, reliability, and support mean a great deal to us. Thank you also for recommending us to others, that truly is the biggest compliment we could receive. We look forward to continuing to support you and your home cleaning needs.
Do reach out if there is anything I can do to help
Suzanne
Time For You Customer Services
Jason understood what we require and…
Jason understood what we require and understood that we may need to make a few changes to hat is needed once Diane starts with us
May 5, 2026
Reply from Time For You .Cleaning
Dear Angela
Thank you for your lovely review. Jason and the Ascot local office team will be so pleased to hear that you felt listened to and understood throughout the process.
We know that requirements can change as things get started, so we always aim to be as flexible and supportive as possible.
We hope Diane settles in well and look forward to supporting you moving forward!
Suzanne
Time For You Customer Services
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