Time For You .Cleaning Reviews 

882
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and professional staff who take the time to listen carefully to individual domestic needs and match households with reliable, hardworking cleaners. People truly appreciate the remarkably quick response times and efficient scheduling, making the entire domestic cleaning setup process smooth, reassuring, and pleasant from the very first phone call. Some reviewers were not happy with the management and communication when unexpected scheduling issues arose or when trying to get timely help. A few customers experienced frustrating delays and felt unsupported by the administration when attempting to resolve problems with their cleaning services.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that managers are supportive, professional, and quick... See more

Service

Clients share satisfaction on service, highlighting quick responses, professional home visits, and thorough,... See more

Customer service

Consumers find customer service to be positive, highlighting prompt responses and very friendly, helpful... See more

User experience

Customers felt high satisfaction with the user experience, highlighting that the platform is easy to set up... See more

Response time

Users describe positive interactions with response time, frequently praising the prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so much for letting Amy Livingstone to help me do my housework she is brilliant, nothing is to much for her. Lovely young girl works hard to please bless her. Jade & Chelsea & CO are very h... See more

Company replied

Rated 5 out of 5 stars

Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... See more

Company replied

Rated 5 out of 5 stars

I asked Sam for a cleaner who could help due to my medical condition as I hadn't been able to clean for weeks. Sam helped immediately and found someone who is trustworthy and excellent at her job. S... See more

Company replied

Rated 5 out of 5 stars

Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bo... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

882 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(882)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Time For You...Cleaning Agency

I found this agency on line in December 2025 and I've been with them since then. The lady I dealt with Mrs Sam Sattaur was so nice and respectful she helped me so much and she sent me a cleaner straight away I must say that lady she sent is very good at her job and she is very polite in actual fact she does everything i ask her to do.
Im very happy with the agency and the cleaner i highly recommend this agency from East London Branch they provide very good service. Thanks Sam. X

June 22, 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Mona

Thank you so much for your lovely review and for taking the time to share your experience.

We are delighted to hear that Sam was able to help you find a suitable cleaner so quickly and that you have been happy with both the service and your cleaner since joining us. It's wonderful to know that your cleaner is meeting your expectations and providing the high standard of service you deserve.

Your kind words and recommendation mean a great deal to Sam and the entire East London team. Thank you for choosing Time For You, and we look forward to continuing to support you for many years to come.

Best wishes,
Suzanne
Time For You Customer Services

Rated 2 out of 5 stars

Mixed experience

We were with Time For You for a few years. The key thing to understand is that its a franchise model: the franchisee's role is to (1) find self-employed cleaners and introduce them to you, and (2) collect direct debits from you for this matching service. They are not responsible for the quality of the clean, but will (quickly) find new cleaners if you are unhappy with the current one.

The downsides of the model are high churn in cleaners and variable quality. In our experience, 1/3 of the cleaners were good, 1/3 were average, and 1/3 were poor. While replacements were always found, this took time and meant repeatedly showing new people around the house.

Overall I'd rate 2-3 stars. Its easy to set up, especially if you need someone quickly. But longer term it can be more time consuming than finding a decent cleaner yourself. If you luck out and get a good cleaner that sticks around then it would be very good, but unfortunately that wasn't our experience.

The terms are also fairly aggressive terms for what is ultimately a casual domestic cleaning service e.g. immediate payment of direct debits, interest on late payment of fees, and penalties if you work with a cleaner outside of the fee arrangement (which is understandable - but its a £1k charge which is disproportionate).

May 27, 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Jon

Thank you for your feedback and for using Time For You over the years.

We're sorry to hear that your experience didn't fully meet your expectations. As you mention, our role is to introduce self-employed cleaners and provide ongoing support, including arranging replacements when needed. We appreciate that changing cleaners can be inconvenient, and we're always working to improve continuity wherever possible.

Regarding our terms, we'd like to clarify that in your case no exit fee was charged. Only the agreed notice period was applied in accordance with the service agreement, and no interest charges were added. While our terms do include provisions to protect both our business and the self-employed cleaners we introduce, these are not routinely applied and are intended to safeguard the integrity of the service.

We appreciate your balanced comments about the ease of setting up the service and our responsiveness in finding replacement cleaners when required. Thank you again for your feedback, which helps us continue to improve.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

The Lady was very pleasant and very…

The Lady was very pleasant and very helpful she did everything I asked her to do and more. She is very helpful.

June 1, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Sally

Thank you so much for your lovely review.

We're delighted to hear that you found your cleaner pleasant, helpful, and willing to go above and beyond your expectations. Providing a reliable and supportive service is very important to us, and it's wonderful to know that you had such a positive experience with Time For You Twickenham.

We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to your cleaner.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you for your review.

We're delighted to hear that we were able to offer exactly what you were looking for. At Time For You West Leicester, we strive to provide a service that meets the individual needs of each client, so your feedback is greatly appreciated.

Thank you for choosing us, and we look forward to supporting you with your cleaning requirements.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Looking for a cleaner for my mother

Looking for a cleaner for my mother. The company were easy to contact.They were professional and friendly. Provided a home visit and matched her with a cleaner all done in less than a week. Very happy with the service. Would recommend.

June 2, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Angela

Thank you so much for your wonderful review.

We're delighted to hear that arranging a cleaner for your mother was such a positive experience. David and Amanda, who own Time For You Kilmarnock, are committed to making the process as straightforward and stress-free as possible, so it's fantastic to know that you found the team easy to contact, professional, and friendly throughout.

We're especially pleased that we were able to arrange a home visit and match your mother with a suitable cleaner in under a week. Providing a reliable and efficient service is something we take great pride in.

Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your feedback and look forward to continuing to support your mother in the future.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Sean listens, explains and delivers.

I am a new customer and eagerly awaiting my first service.

June 5, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi David

Thank you for your lovely review.

We're delighted to hear that Sean took the time to listen, explain everything clearly, and deliver the level of service you were looking for. We believe that understanding our clients' needs and ensuring they feel informed and supported from the very beginning is key to providing a great experience.

It's wonderful to hear that you've had such a positive start, and we're excited for you as you prepare for your first cleaning service. Thank you for choosing Time For You in Deal, and we look forward to continuing to meet your expectations.

Suzanne
Time For You Customer Services

Rated 4 out of 5 stars

First contact

Sean was very understanding of my situation and needs ! On time and professional. Also very forthwith with knowledge on the contract .

June 5, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Gerry

Thank you for your lovely review.

We're delighted to hear that Sean, who owns Time For You in Margate, was understanding of your situation and took the time to ensure your needs were fully understood. Providing a professional, reliable service with clear and transparent information is very important to us, so it's wonderful to know that Sean's knowledge and guidance helped make a positive first impression.

We really appreciate you taking the time to share your experience and look forward to supporting you in the future.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Teddie

Thank you for your review.

We're so pleased to hear that you found Chris, who owns Time For You Hemel Hempstead, pleasant to talk to. Building friendly, professional relationships with our clients is at the heart of what we do, and we're delighted that your experience reflected this.

We appreciate you taking the time to share your feedback and look forward to continuing to provide you with excellent service.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Very professional and efficient.

The entire experience so far has been very professional and efficient. Everything is explained very clearly which instils a high degree of confidence.

June 4, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Hamilton

Thank you for your kind review.

We're delighted to hear that you've found the experience professional and efficient from the very beginning. Providing clear communication and making the process as straightforward as possible for our clients is something we take great pride in, so it's wonderful to know this has helped instil confidence in our service.

We really appreciate you taking the time to share your feedback and look forward to continuing to support you.

Suzanne
Time For You Customer Services

Rated 1 out of 5 stars

I have been with time for you for 4…

I have been with time for you for 4 weeks and every week there is a disaster. Week 1, a sick call, week 2, the cleaner who had not yet turned up resigned, week 3 a message telling me that the cleaner would be there on another day, I responded saying I wasn't available, they still turned up on that day. Week 4. New cleaner, called in sick. Then fill in cleaner sent on her first day, who I don't believe had training. I requested a call with the manager and 4 days later have had no response. Disgusting service 😒

May 26, 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Sharon

We’re sorry to hear about your experience, it is not the experience we want anyone dealing with Time For You to have!

We have investigated and have can confirm that a full refund has been processed.

Please accept our sincere apologies for the disruption to your service.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Jenifer is amazing!

We work with Jenifer and she does amazing job every time. She is always on time, and informs us in advance if she needs to make a change. She is always kind, respectful, and detail oriented. We are glad to find her!

May 15, 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Sena

Thank you so much for your lovely feedback! We’re delighted to hear how happy you are with Jenifer and the excellent service she provides. We will be sure to pass on your kind words to her.

We have also reached out to request a few more details so we can ensure your feedback is shared with the correct local office.

Thank you again for taking the time to leave such a wonderful review!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Pauline was very thorough and helpful

Pauline was very thorough and helpful, made a great job of the kitchen floor !!
She is very concionous and does a really good job!

May 12, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Mr Turnbull

Thank you so much for your lovely review! We’re delighted to hear that Pauline did such a thorough job and that you were so pleased with the kitchen floor.

Pauline is incredibly conscientious and always takes great pride in her work, so your kind comments will mean a lot to her.

Thank you for choosing Time For You Fife!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

The Company was very helpful when John…

The Company was very helpful when John came to see us explaining everything so we understood everything involved with hiring a cleaner from them.
Our cleaner came today and was very good a very nice young lady.

May 6, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Linda

Thank you so much for your lovely review. We’re delighted to hear that John was able to explain everything clearly and help you feel comfortable with the process of hiring a cleaner through Time For You Taunton.

It’s also wonderful to know that you were pleased with your cleaner and had such a positive first visit.

We really appreciate your feedback and thank you for choosing us.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

SO FAR EVERYTHING HAS GONE WELL,J.&A.

So far everything has gone well
Owen was first class with information and was able to answer all queries.

May 6, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Joyce

Thank you for your lovely review.

We’re so pleased to hear that everything has gone well so far and that Owen was able to provide first class information and answer all of your queries.

Delivering helpful and professional service is very important to us. We really appreciate your feedback and thank you for choosing Time For You Newcastle.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Very professional,well manherd and…

Very professional,well manherd and punctual looking forward to her next visit. Will recommend your company to anyone. Thanks

May 4, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi James

Thank you so much for your wonderful review.

We’re delighted to hear that you found the service professional, punctual and well mannered. It’s great to know you’re looking forward to the next visit, and we really appreciate your recommendation to others.

Thank you for choosing Time For You Leeds West and I will be sure to pass on your kinds words to Chloe and the team.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Helpful, Professional


Helpful, professional introduction.

May 5, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hello

Thank you for your lovely review. We’re so pleased to hear that you found the introduction helpful and professional.

Providing a friendly and supportive service from the very beginning is really important to us. We truly appreciate your feedback and thank you for choosing Time For You Belfast.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Great job

Great job, very polite, punctual and trustworthy

May 6, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Warren

Thank you so much for your lovely review. We really appreciate your kind words and will be sure to pass them onto Andrea and the team at Time For You Bexley.

It’s wonderful to hear that you were happy with the service and found everything professional, punctual and trustworthy.

Feedback like this means a lot to us and to our cleaners. Thank you again for choosing Time For You Bexley.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Punctual, friendly and efficient

Punctual, friendly efficient. Very impressed so far, hopefully the cleaner will be as good.

May 7, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Phil

Thank you so much for your lovely review.

We're delighted to hear you've been impressed with the punctual, friendly and efficient service so far.

We’ll be sure to pass your kind comments on, and we’re confident your cleaner will continue to provide an excellent service for you.

Thanks again for choosing Time For You South!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Reliable service

Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else.
Very impressed and a local family buisness.

May 6, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Linda

Thank you for your lovely review and kind words about Nathan and the Rainham local office team. We’re delighted to hear that you were impressed with the service from your very first contact with us.

It’s great to know that everything was clearly explained during the home visit and that the process felt straightforward and reassuring. Providing reliable service and excellent customer care is very important to us, so your feedback means a great deal.

Thank you again for choosing our local family business, we truly appreciate your support.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Freddie visited us at home after we…

Freddie visited us at home after we enquired about cleaning service. He explained really well what his company do. He is very polite and very friendly to us.
He made us feel at ease. At first I was wondering why he wanted to see us. He reassured us to find a cleaner that matches our needs. And we are very happy for the young lady he sent us to clean our home. He is transparent in his dealing with us. He is a good communicator - explains everything in detail that we don't need to ask many questions.
It is just brilliant service. He answers quickly to my messages. So far we had two ladies who came to clean as the other went on holiday. I was notified beforehand and given the name of the lady who's going to come and the contact number.
I would not hesitate to recommend this company to my friends if they're looking for cleaning services.
I am just very grateful that it is this company that responded to my request for a cleaner.

April 1, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Anebolyn

Thank you so much for taking the time to leave such a thoughtful and detailed review. Freddie and the Leatherhead local office team will be delighted to hear how happy you have been with the service provided.

We understand that inviting someone into your home is a big decision, so it’s wonderful to know that Freddie made you feel comfortable, fully informed, and reassured throughout the process. Providing a personalised and transparent service is very important to us, and we’re so pleased that both cleaners have met your expectations.

Your kind comments about communication, reliability, and support mean a great deal to us. Thank you also for recommending us to others, that truly is the biggest compliment we could receive. We look forward to continuing to support you and your home cleaning needs.

Do reach out if there is anything I can do to help

Suzanne
Time For You Customer Services

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