Time For You .Cleaning Reviews 

882
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and professional staff who take the time to listen carefully to individual domestic needs and match households with reliable, hardworking cleaners. People truly appreciate the remarkably quick response times and efficient scheduling, making the entire domestic cleaning setup process smooth, reassuring, and pleasant from the very first phone call. Some reviewers were not happy with the management and communication when unexpected scheduling issues arose or when trying to get timely help. A few customers experienced frustrating delays and felt unsupported by the administration when attempting to resolve problems with their cleaning services.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that managers are supportive, professional, and quick... See more

Service

Clients share satisfaction on service, highlighting quick responses, professional home visits, and thorough,... See more

Customer service

Consumers find customer service to be positive, highlighting prompt responses and very friendly, helpful... See more

User experience

Customers felt high satisfaction with the user experience, highlighting that the platform is easy to set up... See more

Response time

Users describe positive interactions with response time, frequently praising the prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so much for letting Amy Livingstone to help me do my housework she is brilliant, nothing is to much for her. Lovely young girl works hard to please bless her. Jade & Chelsea & CO are very h... See more

Company replied

Rated 5 out of 5 stars

Excellant customer service from first contact by phone.Home visit next day,nice pleasant young man,explain everything about the set up of cleaning my house,costs,start date and everything else. Very... See more

Company replied

Rated 5 out of 5 stars

I asked Sam for a cleaner who could help due to my medical condition as I hadn't been able to clean for weeks. Sam helped immediately and found someone who is trustworthy and excellent at her job. S... See more

Company replied

Rated 5 out of 5 stars

Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bo... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

882 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(882)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We’ve had a great experience with Time…

We’ve had a great experience with Time For You Cleaning. Mia visited my dad’s property, assessed what was needed, and made all the necessary arrangements quickly and efficiently. When the originally arranged cleaner had to stop due to circumstances beyond anyone’s control, Mia promptly organised a replacement with minimal disruption.
Jenna, the replacement cleaner, has been excellent and does a thorough, high-quality clean. The whole process has been professional, responsive, and well managed. I would happily recommend Time For You Cleaning to others looking for a reliable cleaning service.

July 1, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Matthew

Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Mia at our Northampton local office was able to make the whole process smooth and straightforward for you and your dad, especially when a replacement cleaner was needed at short notice.

It’s also fantastic to hear that Jenna is doing such a thorough, high-quality job. We’ll be sure to pass your lovely feedback on to both Mia and Jenna.

Thank you again for your recommendation and for choosing Time For You Cleaning.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Jane Leaver is professional

Jane Leaver is professional, efficient with a pleasant manner, making it easy to trust her and proceed with the cleaning plan.

August 10, 2026
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Reply from Time For You .Cleaning

Hi Jennifer

Thank you so much for your lovely review. We’re delighted to hear that Jane made such a positive impression with her professional, efficient and friendly approach.

It’s wonderful to know that you felt confident and comfortable moving forward with your cleaning plan.

We really appreciate you taking the time to share your experience.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

The service to be provided was clearly…

The service to be provided was clearly explained and all questions answered

August 6, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Colin

Thank you so much for your kind review. We’re delighted to hear that Stephen at the local office in Chelmsford took the time to clearly explain the service and answer all your questions.

We really appreciate your feedback and will be sure to pass your lovely comments on to him.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Very good communications and clear on…

Very good communications and clear on the service we are to expect

August 6, 2026
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Reply from Time For You .Cleaning

Hi Elizabeth

Thank you for your lovely feedback!

We're delighted to hear that Janet at our Hull local office provided great communication and clearly explained the service you can expect.

We'll be sure to pass on your kind words to her!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

So far so good

So far so good, just waiting to be matched with a cleaner 🤗

August 5, 2026
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Reply from Time For You .Cleaning

Hi Sarah

Thank you for your lovely feedback! We're pleased to hear you've had a positive experience with Samantha and our West Lothian office so far.

Hopefully, it won't be long before you're matched with the right cleaner for your home. 🤗

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Consistent and reliable

I’ve been using them for over 2 years. Had a very positive experience. Our usual cleaner is amazing, thorough but quick and very flexible. When you account for both cleaner and agency fees, the total is reasonable/normal price for cleaner nowadays. I get 2 hours every other week. I really like that they arrange a cover whenever our usual cleaner is on holidays as reliability has been an issue before when I used single cleaner services and then another agency. Actually we liked their services so much, we decided to use their commercial arm to clean our business too.

July 23, 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you, Agnieszka, for such a wonderful review and for choosing Time For You for over two years!

We're delighted to hear how happy you've been with your cleaner and the reliable service you've received.

We've requested a little more information to help us locate your details so we can make sure your lovely feedback is passed on to the right local team and, of course, your amazing cleaner.

Thank you again for your continued support!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Friendly and Professional

Julie explained things very clearly. Julie was very friendly and professional at the same time. I have mobility difficulties and it is hard admitting you need help and inviting someone you don’t know into your home. But Julie made me feel very much at ease.

August 4, 2026
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Reply from Time For You .Cleaning

Hi Andrew

Thank you for such a lovely review. We're so pleased to hear that Julie at our Fylde office made you feel comfortable and at ease.

We understand that inviting someone into your home can feel daunting, so it's wonderful to hear that Julie's friendly and professional approach gave you reassurance.

We'll be sure to pass on your kind words!

Suzanne
Time For You Customer Services

Rated 4 out of 5 stars

Friendly and efficient service and…

Friendly and efficient service and everything very well explained.

August 4, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Lisa

Thank you for your kind review.

We're delighted to hear you found our Woking team friendly, efficient, and that everything was explained clearly and I will be sure to pass your kind words onto Sophie and team team.

We really appreciate your feedback and look forward to helping you with all your domestic cleaning needs in future!

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Very professional

Polite, professional and explained the service in great detail.

August 4, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Chris

Thank you for your lovely review.

We're delighted to hear that Julie and the team at our Fylde office provided such a polite and professional service, and that they took the time to explain everything in detail.

We'll be sure to pass on your kind words and please let us know if there is anything else we can do to help you!

Suzanne
Time For You Customer Services

Rated 1 out of 5 stars

No to this company

This is a franchise company who do not personally know their individual cleaners . You also need to pay an additional fee just to sign up - excess of £200, so unnecessary. I have been personally mislead by this company and received poor service.

August 3, 2025
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you for your feedback. We're sorry to hear you feel this way.

We would like to clarify that we personally know every cleaner we recommend, as each is interviewed in their own home before any work is allocated. We also do not charge any additional sign-up fees.

We asked for further details so we could investigate your account and contact both you and the local office, but unfortunately we have not received a response.

Suzanne
Time For You Customer Services

Rated 1 out of 5 stars

Wasn’t good, couldn’t get money back

Used this service in Tooting but wasn’t great. First arranged cleaner left early and I didn’t feel like they did a good job. So requested a different person, but second cleaner cancelled very last-minute the first two arranged cleans (once around an hour before, the other time around 10:30 the night before) so I just gave up with it then. Tried to get my money back but no luck because of the contract. Fair enough the contract was quite clear, but thought they might make an exception.

June 1, 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

I'm sorry your experience in Tooting didn't go as it should have. A cleaner leaving early and then last-minute cancellations isn't the standard we aim for.

We're currently investigating and liaising with the local branch to establish where things went wrong and will post a response once they have returned with an answer.

Rated 5 out of 5 stars

Thank you so much for letting Amy…

Thank you so much for letting Amy Livingstone to help me do my housework she is brilliant, nothing is to much for her. Lovely young girl works hard to please bless her.
Jade & Chelsea & CO are very helpful with anything I need to know I recommend them very highly you won’t be disappointed 😁 xx

April 30, 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Pat

Thank you so much for your wonderful review and recommendation!

We're delighted to hear how happy you are with Amy. It's lovely to know she's making such a positive difference, and we'll be sure to pass on your kind words to her.

We're also so pleased that Jade, Chelsea and the team at Time For You Romford have been able to provide the support you need along the way.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Excellent service from Time For You Cleaning

My elderly mother was nervous about having a cleaner in the house but she needn’t have worried as Time For You Cleaning have been great to deal with from the outset. The arrangements all went smoothly and promptly and my mother is very happy with the allocated cleaner who took the time to introduce herself prior to starting, which was very welcome and kind. The first weekly clean has been completed and everything went smoothly and it is very comforting to know that my Mum & Dad are in safe hands - Thankyou.

July 6, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Mrs Sivewright

Thank you so much for taking the time to leave such a lovely review.

We're delighted to hear that your mother's experience has been so positive from the very beginning. We completely understand that inviting someone new into your home can feel daunting, so it's wonderful to know that the introduction beforehand helped put everyone at ease.

We're also so pleased that the first clean went smoothly and that your parents are happy with their cleaner. Knowing they feel comfortable and well looked after means a great deal to us.

Thank you again for your kind words and for choosing Time For You Fife, I will be sure to pass them onto Ralph, Hazel and the team and we look forward to continuing to support your family for many years to come.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

We signed up with the Time for You…to assist my elderly mother in law with regular house clean

We signed up with the Time for You cleaning - East London branch for my mother in law - who is elderly and not very well.

Sam and her team was very considerate and attentive with our request. We now have Rea who has been an absolute gem and have been helping my mother in law with a better quality of life.

April 10, 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Joey

Thank you so much for your lovely review. We're delighted to hear that Sam and the team were able to support your mother-in-law during such an important time.

It means a great deal to know that Rea has made such a positive difference to her quality of life, we'll be sure to pass on your kind words to both Sam and Rea.

Thank you for choosing Time For You East London, and for trusting us to help care for your family.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

A very pleasant first meeting.

A very pleasant first meeting.
All details fully explained and helpful.

July 2, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Dear Tim

Thank you for your lovely review. We're so pleased to hear your first meeting was a positive experience and that everything was clearly explained.

Jenny and the team at Time For You Letchworth are committed to making the process as straightforward and helpful as possible from the very start.

We really appreciate your feedback and look forward to supporting you.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

An individual tailored service

An individualised service taking account of specific client needs.

July 2, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you so much for your lovely review. We're delighted to hear that you value our personalised approach at Time For You West Lothian. We know every home and every client is different, so tailoring our service to your individual needs is something we take great pride in.

We really appreciate your feedback and your support.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Friendly

Friendly, helpful & on time

July 2, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you so much for your kind review. We're delighted to hear you found the service friendly, helpful and reliable. Providing a professional service you can depend on is so important to us and the team at Time For You Kilmarnock.

We really appreciate you taking the time to share your experience and look forward to continuing to support you.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Clear and concise

Clear and concise. Friendly approach.

July 1, 2026
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Thank you so much for your lovely review. We're delighted to hear you found the process clear, concise and friendly , that's exactly the experience Janet aims to provide at Time For You Hull.

We really appreciate your recommendation and are so pleased we could help.

Suzanne
Time For You Customer Services

Rated 5 out of 5 stars

Would recommend!

I am based in East London, Sam is brilliant, super responsive and very communicative. Any problems are resolved quickly and my cleaner, Valentyna is wonderful and reliable

June 24, 2026
Unprompted review
Time For You .Cleaning logo

Reply from Time For You .Cleaning

Hi Jennifer

Thank you for your lovely review!

We're delighted to hear that Sam has provided such responsive and communicative support, and that Valentyna has been wonderful and reliable.

We'll be sure to pass on your kind words to them both. Thank you for choosing Time For You!

Suzanne
Time For You Customer Services

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