I just got the NOTTING HILL Zipper Wallet and it is AMAZING!!! It is EXACTLY what I needed. Quality and well designed.. I can organize all of my cards finally. This wallet is the mother of wallet or... See more
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Review summary
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I ordered an RFID Blocking Credit Card Holder. Timely delivery and excellent quality product. I would definitely recommend their products to anyone. I use the card holder daily and it is awesome. I am... See more
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Bought the Mayfair wallet as a gift and after 8months is still just as great. My husband loves it, its compact and does a great job. Even the outside card holders never dare let the cards fall out whi... See more
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Acknowledged and despatched promptly.xmas gift so wallet unseen as yet and will give review at later . Meantime well satisfied with purchase and Company have been excellent in communication etc so far... See more
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Company details
Written by the company
Introducing Vaultskin, a fashion-plus brand. Vaultskin isn’t just fashion. It is gorgeously fashionable premium leather wallets and iPhone accessories with thoughtful design features and unique technology that keeps you several steps ahead of card-skimming criminals. Vaultskin looks exquisite. It provides unparalleled RFID protection. It feels beautiful and minimalist. Vaultskin is engineered elegance. The following pages show you our range, created by a symphony of designers, engineers, architects and technologists to be utterly unique and desirable.
Contact info
235 Earls Court Road, Suite 93, SW5 9FE, London, United Kingdom
- info@vaultskin.com
- vaultskin.com
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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PERFECT!
I was looking for the perfect thin small wallet and this is IT! Doesn’t have all the gadgets like, pull strap for credit cards or metal clip for cash! Very simple and love it! Only thing would change is make the inner wall that covers cash was little taller. Don’t like anyone seeing my cash when I open my wallet.
January 13, 2024
Reply from Vaultskin
Thank you for your glowing review! We're thrilled to hear that our wallet meets your needs for a slim and minimalist design. Your feedback is valuable to us, and we appreciate your suggestion for improving the inner wall height for added privacy. We'll definitely take this into consideration for future designs.
I like very much the quality and the professionalism.
I like very much the quality of the chosen products and the professionalism of your company.
January 9, 2024
Reply from Vaultskin
We appreciate your feedback!
Reply from Vaultskin
We're delighted to hear that you're satisfied with our product and the shipping speed. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support!
Notting Hill: Excellent Wallet and Great Customer Service
I ordered a "cognac" Notting Hill wallet a couple of years ago. I wanted a small (minimalist) wallet, but also wanted to be able carry 5-6 creditcards, insurance cards, frequent dining cards and my drivers license.
This wallet fits the bill! It is small, allows me carry what I want, and the zippered enclosure keeps my money secure.
Fast forward to a week ago. The 'pull tab' that releases the credit cards failed. I wrote to customer service, explained my situation, included my original order detail and a photo. Not a day later, they offered to send a replacement at their cost! And they shipped it overnight. THAT is excellent customer service and makes me a lifelong customer!
January 29, 2024
Unprompted review
Reply from Vaultskin
Thank you for sharing your experience! We're thrilled to hear that our Notting Hill wallet perfectly meets your needs and that you're pleased with our customer service. Providing quick and effective assistance is always our priority, and we're glad we could resolve the issue promptly for you. We look forward to serving you again!
I ordered the CITY wallet as I was…
I ordered the CITY wallet as I was advised this could hold a £50 GBP note UNFOLDED. This is not accurate and I have attempted to initiate a return based on the back of this only to be ignored (& they reject any return that hasn’t been authorised prior)
EDIT: I have since returned the item and received a full refund so for this I have amended to 2 star as I am dissatisfied I had to pay for the return based on their error.
January 26, 2024
Unprompted review
Reply from Vaultskin
We apologize for the inconvenience you've experienced with your recent order of the CITY wallet. We understand your frustration and regret any miscommunication regarding its capacity to hold a £50 GBP note unfolded.
Regarding your attempts to initiate a return, we aim to respond to every email within 24-48 hours, although response times may vary, especially on weekends. We apologize if there has been a delay in addressing your concerns.
After checking, we saw that we have already issued a refund for your purchase after you informed us about the return. We hope this helps alleviate some of the frustration you've encountered.
If there's anything else we can assist you with, please don't hesitate to contact us directly.
Best regards,
Your Vaultskin Team
I'm frustrated and frankly quite…
I'm frustrated and frankly quite disappointed. I've been eagerly awaiting my order for over a month now, only to be met with a series of letdowns. The delivery date shifted twice, and despite it supposedly arriving yesterday, there's no sign of it. According to the tracking information, it claims to have been delivered, but here I am, empty-handed. The wallet might look amazing, but I can't vouch for it because it's nowhere to be found.
December 6, 2023
Reply from Vaultskin
We sincerely apologize for the frustration and disappointment you've experienced with your order. We understand how important timely delivery is, and we regret that your experience did not meet your expectations.
Please know that we have very little to no influence on the shipping process once the order leaves our warehouse. However, we take full responsibility for ensuring your satisfaction.
We've already issued a refund for your purchase, and we hope this helps alleviate some of the inconvenience caused.
We appreciate your feedback, and we're committed to improving our services to serve you better in the future.
Best regards,
Your Vaultskin Team
Notting Hill Review
I own 2 of the Notting Hill. One in brown & one in black. LOVE them both. Exquisite craftsmanship. Soft supple leather. Will definitely stay a customer.
December 27, 2023
Unprompted review
Reply from Vaultskin
Thank you for your kind words! We're thrilled to hear that you love both of your Notting Hill wallets and appreciate the craftsmanship and quality of our products. Your satisfaction is our utmost priority, and we're delighted to have you as a loyal customer.
Reply from Vaultskin
We're delighted to hear that your wallet arrived promptly and met your expectations! Thank you for choosing Vaultskin.
Amazing and fast!
We ordered a CHELSEA blue wallet and a MANHATTAN brown wallet, and the price-to-quality ratio is amazing, both are made of quality leather that feels nice in hand, fits cards well, and are not bulky or large, just what we were looking for.
Most problems came from CHELSEA wallet, after 4 months of use the main pocket got stretched, but that wasn't an issue since we have many cards, but unfortunately, the biggest problem was with the pull tab that is supposed to take cards out, it snapped. We then contacted customer support who promptly fixed all our issues and made everything up. All in all the product is amazing and even when any issues came up, Vault Skin was incredibly fast and polite in resolving everything. Definitely a place where we will be ordering from again.
Thank you!
December 18, 2023
Unprompted review
Reply from Vaultskin
Thank you for your wonderful feedback! We're thrilled to hear that you're satisfied with the quality and functionality of our CHELSEA and MANHATTAN wallets. Your satisfaction is our priority, and we're glad we could promptly address and resolve the issues you encountered with the CHELSEA wallet.
We look forward to serving you again soon!
Great quality!
Beautiful wallet that is great quality and color! Purchasing was smooth sailing! Highly recommend!!
November 12, 2023
Reply from Vaultskin
Thank you for your review! We're delighted to hear that you're pleased with the quality and color of your new wallet. Providing a seamless purchasing experience is our goal, and we're thrilled to know that you found it smooth sailing.
Reply from Vaultskin
Thank you for your kind words! We're thrilled to hear that you're satisfied with both the speed of shipment and the quality of our product. Ensuring a positive experience for our customers is always our priority.
Fast delivery and as expected 👍😃
October 12, 2023
Reply from Vaultskin
Thank you for your feedback! We're delighted to hear that you received your order quickly and that it met your expectations.
A pleasure to deal with
Excellent website and service. The quality and presentation was superb. A lovely gift
October 12, 2023
Reply from Vaultskin
Thank you for your kind words! We're thrilled to hear that you had a great experience with our website and service. We strive to provide high-quality products and excellent customer service, and we're delighted that you found our presentation superb.
All good thanks
Quick delivery. My item arrived in a lovely box & was well packaged. It fits my phone perfectly & feels secure too. Really pleased with the overall quality and would be happy to recommend both the phone case & company to others
October 10, 2023
Reply from Vaultskin
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our quick delivery and packaging. It's great to know that your item arrived safely and that you're pleased with the overall quality of the phone case.
I had a zipper that broke on my wallet…
I had a zipper that broke on my wallet and ordered a new one to replace it. I decided to send a note to Vaultskin just to let them know about it and sent pictures. I keep the wallet in my car and never in my pocket and it was lightly used. Vaultskin sent me a free replacement and I was thrilled.
October 10, 2023
Reply from Vaultskin
Thank you so much for sharing your experience with us! We're glad to hear that you reached out to us and that we were able to provide you with a free replacement for your wallet.
At Vaultskin, we always strive to ensure the satisfaction of our customers, and we're thrilled that we could assist you with resolving the issue promptly.
Reply from Vaultskin
We greatly appreciate your feedback! Ensuring our customers' satisfaction is our top priority, and we're committed to standing behind our products and making things right whenever needed.
awesome wallet and arrived super fast!
September 11, 2023
Reply from Vaultskin
We're glad to hear that!
Reply from Vaultskin
We sincerely apologize for the extended delay in receiving your order. This is not the experience we want our customers to have. We understand your frustration, and we're committed to resolving this issue promptly.
To assist you better, could you please provide us with your order number via our email address (info@vaultskin.com)? This information will help us track your order and address the delay more effectively.
Feel free to let us know if have any additional details or concerns that you'd like to share with us, we're happy to help.
Best regards,
Your Vaultskin Team
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