I ordered the product on October 14, now it's November 12, more than 25 days have passed, the parcel is still in transit, why? I expected everything to be on time, when will my parcel be with me? I'm... See more
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My order code is 3221480, it was confirmed on the 27th of november and already 27 days have passed, the maximum waiting time listed on the Vawoo website. I had recieved a email a few weeks ago saying... See more
Company replied
How can i see or know when will my package arrive? I didnt get my tracking number yet its been a day. Only says its been processed. Ive veen reading these reviews saying it takes a long time to arri... See more
Company replied
Company details
About Vawoo.com
Written by the company
Vawoo is a place to be for manufacturers and the whole world vaping community. We are the most expected vaping e-commerce online platform. We connect best industry manufacturers, e-liquids producers, providers and targeted customers — all in one place.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Contact info
United Kingdom
- vawoo.com
3.4
Average
786 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hello Vawoo Team
Hello Vawoo Team,
I placed two orders on October 6th, and both have shown “Processed” status since October 7th.
Could you please confirm when they will be shipped and provide the tracking numbers if available?
October 6, 2025
Unprompted review
Reply from Vawoo.com
Dear Stivan,
Thank you for your message and for your recent orders. Please kindly send your order numbers to support@vawoo.com
, and our team will check the status and provide your tracking details as soon as possible.
We appreciate your patience and understanding while your parcels are being prepared for shipment.
Kind regards,
Vawoo Team
Quality products and great prices
Quality products and great reasonable prices. Late delivery but any parcel arrived.
October 8, 2025
Unprompted review
Reply from Vawoo.com
Dear Andrei,
Thank you so much for your kind words and for sharing your experience. We’re glad to hear that all your parcels have arrived safely and that you’re satisfied with the quality and prices.
We truly appreciate your patience regarding the delivery time and your continued trust in Vawoo.
Kind regards,
Vawoo Team
Vawoo is not be trusted!
It's been almost a month now since i placed my order. The seller has provided with a fake tracking number which shows no update since 22.09.25! The tracking which i'm referring to is: LR518585567NL. The parcel seems stuck in Netherlands with no movement at all. The rest of my orders hasn't been shipped yet. Vawoo is a gang of thiefs and liars! Everytime i send the messages asking for refund they kept ignoring my request. I want full refund for my purchase! What part of this won't Vawoo understand? A police complaint has already been filed against Vawoo for scamming me. Shame on you Vawoo for treating your costumers like this!
September 14, 2025
Unprompted review
Reply from Vawoo.com
Dear Babak,
We’re truly sorry to hear about your experience and fully understand your frustration. The tracking number you received is genuine — unfortunately, there was an unexpected delay in transit after dispatch from the Netherlands logistics hub.
Nevertheless, as a gesture of goodwill, we’ve processed a full refund for your order. Our sincere apologies for the inconvenience caused. We’re constantly working with our shipping partners to prevent such situations in the future.
Kind regards,
Vawoo Team
Great product and the best service…
Great product and the best service ever.
I have getting many orders and everything was absolutely amazing 🤩
Loved it 😍
October 8, 2025
Unprompted review
Reply from Vawoo.com
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that you’ve been happy with your orders and our service. Your continued trust and kind words mean a lot to us. 🙏
We’ll be happy to serve you again soon — enjoy your vapes! 💨
Reply from Vawoo.com
Thank you, Pavan! 🌟
We really appreciate your 5-star rating and your support. It means a lot to us that you took the time to share your feedback. 🙏
We hope to see you again soon on Vawoo! 💨
Long arrival but seems to be original stuff in top shape
The things you get seems to be original. Thought the arrival are long it's worth waiting 🎯
August 30, 2025
Unprompted review
Reply from Vawoo.com
Thank you so much, Jakob! 🌟
We truly appreciate your kind words and your patience with the delivery time. We're glad to hear you’re satisfied with the quality — we do our best to ensure all products are authentic and worth the wait. 🙏
Looking forward to serving you again soon! 💨
My order did not arrive
My order did not arrive. Support got confused and gave me wrong tracking numbers multiple times. In total it took 4 months just for them to tell me one item is out of stock and the rest should have arrived.
I asked for a refund. They gave me 50% and told me i should be thankful to even get that.
Truly horrible.
---
Edit to answer to the shop response:
I asked both of the 2 last step shipping services, both told me they cannot locate the package and the seller would have to inquire. I relayed this to you. Apparently you didnt request an inquiry.
At the end of the day:
No matter where the package got stuck in shipping - It is your responsibility as a shop to make sure I receive the product. I don't care wether you locate the original shipment or reship it, i just want to hold the product in my hands or get a refund.
The abysmal communication errors are just the icing on the cake.
March 3, 2025
Unprompted review
Reply from Vawoo.com
Dear Stopu Itchi,
We sincerely apologize for the confusion and inconvenience you experienced with your order. Unfortunately, an incorrect tracking number was initially imported, which caused understandable frustration. Once the correct one was provided, all delivery records from several carriers confirmed that the package had been delivered.
We truly regret the confusion caused during this process. The partial refund was issued as a gesture of goodwill for the tracking mix-up, and we completely understand your disappointment. We appreciate your patience and feedback, which helps us improve our service and internal procedures.
Kind regards,
The Vawoo Team
Reply from Vawoo.com
Thank you, Franklin! 😊 We truly appreciate your kind words and support. Your satisfaction means a lot to us! 🌟
I was looking for parts for my…e-sigaret
I was looking for parts for my e-sigaret and found the website vawoo.com
At first I also wasn't sure if I would order online.
But after trying it once, everything went very smoothly, so I ordered again ... and again ... and I will keep doint this!
Never had any issues with them ... I order, I pay ... and receive it nicely :-)
Very glad I found them !
January 1, 2025
Unprompted review
Reply from Vawoo.com
Dear Thierry,
Thank you so much for sharing your experience and for your kind words! We’re truly happy to hear that everything went smoothly with your orders and that you continue to trust us for your vaping needs. Your loyalty means a lot to us, and we’ll keep doing our best to ensure every order is just as easy and reliable.
We’re very glad you found us too, and we look forward to serving you again soon!
Warm regards,
The Vawoo Team
I’m waiting for my order 2 weeks and I…
I’m waiting for my order 2 weeks and I don’t have any mail or contact from vawoo where my order and when been in my country .I’m from Poland . My order number is 3202254
October 1, 2025
Unprompted review
Reply from Vawoo.com
Dear Julia, we’re very sorry for the delay with your order #3202254. Our support team will contact you shortly with details and offer you some preferences as an apology.
The order was placed in July. I haven't received it yet.
My order was placed in July of this year. The support service is not responding. The last entry on the sender's website was on August 31. I wrote about the refund, but the customer service is silent. EL NÚMERO DE RASTREO HHWQP5202004901YQ
orden #3189266
July 19, 2025
Unprompted review
Reply from Vawoo.com
Dear Tatiana,
We sincerely apologize for the negative experience you had with your order #3189266. After checking the tracking information, it seems that your parcel was unfortunately lost in transit. A full refund has already been processed immediately to resolve this matter for you.
Additionally, our support team will be reaching out to you directly with a personal promo code as an apology and a small gesture of goodwill. We deeply value your trust and hope to serve you much better in the future.
Thank you for your patience and understanding.
Kind regards,
Vawoo Support Team
iCity CT 35000 vape
I ordered one iCity CT 35000 disposable vape, September 15th, and the only update in shipping is that “the item is at the shippers warehouse” and that was September 22nd. Is this a scam? I would most of all like my vape, but if it’s not going to come because this is a scam or it’s stuck/taken from customs, I demand my money back. No one said anything about shipping to Norway would be a problem?
Pretty disappointed.
September 28, 2025
Unprompted review
Reply from Vawoo.com
Hello Armani,
Thank you for your feedback. We completely understand your concern. Please be assured that your order is not a scam — it is already in transit and will be delivered within the stated delivery terms. For Norway, international shipping may take a little longer due to customs clearance, which is outside of our control.
We kindly ask for your patience, and you should receive your package within the expected timeframe. If there are any unexpected delays beyond this, our support team will be happy to assist you further.
Thank you for your understanding, and we apologize for any worry this may have caused.
Best regards,
The Vawoo Team
Orderd parcel weeks ago 8 september…
Orderd parcel weeks ago 8 september said my parcel had shipped still not recieved im still waiting ive chased it up via the web page but dont get any reply so being ignored ive spent 33 euros and still not recived my parcel so again wheres my order and why have i not recieved it ive scored one star but more like 1 not even
September 23, 2025
Unprompted review
Reply from Vawoo.com
Hi Brian — we’re sorry for the concern. Your order from 7 Sep 2025 has been shipped and is currently in transit. The indicated delivery timeframe is 17–25 business days, so it is still within the expected period. Please rest assured your parcel is on the way. You can follow updates from your My Orders section in your Vawoo account, and our support team remains available if you have any further questions.
I ordered and IT Said 10-20 days…
I ordered and IT Said 10-20 days shipping to Finland But they Said when I asked how long IT takes they Said 20-27 days like IT was listed 10-20 days to Finland so what to trust?
September 12, 2025
Unprompted review
Reply from Vawoo.com
Hello Johannes,
Thank you for your feedback and for pointing this out. We’re sorry for the confusion regarding the shipping time. The 10–20 days shown on our site is the typical delivery window to Finland. When our team mentioned 20–27 days, they were accounting for recent carrier delays and customs backlogs that can occasionally extend delivery times.
You can trust that most shipments still arrive within the original 10–20 day estimate, but we prefer to give a more cautious timeframe when conditions might cause a delay. We’ll review our listed times to make sure they’re clearer going forward.
If you’d like, please share your order number with us at [support@vawoo.com
] so we can check your tracking details and give you the most accurate update.
Best regards,
The Vawoo Team
I ordered its saying "Awaiting for…
I ordered its saying "Awaiting for seller confirmation" All tho my gmail got a message saying "status has changed: Order confirmed" what I do???
September 9, 2025
Unprompted review
Reply from Vawoo.com
Hi Johannes,
Thanks for letting us know, and we’re sorry for the confusion. The status showing “Awaiting seller confirmation” in your customer panel is an old display issue—your order has already been confirmed, as reflected in the email you received.
We’re updating the status display today so it matches the correct order state. There’s no action needed from you—your order is on track, and you’ll see the updated status shortly.
Vawoo Support Team
Still Havent shipped my order from…
Still Havent shipped my order from fi.vawoo.com, I ordered 2 weeks ago they also said that its shipped I checked the tracking code and it said still in warehouse
September 9, 2025
Unprompted review
Reply from Vawoo.com
Hi Meemi,
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate any order or customer account under the name “Meemi Kanava,” and without an order number or email address, we cannot identify your purchase.
Please reach out to us at support@vawoo.com
or via your Vawoo account with your order ID or the email used at checkout, and we’ll immediately investigate the status of your shipment. We’re committed to resolving this quickly once we have the correct details.
Vawoo Support Team
Flawless
I've bought a couple of times from them, be it mods, tanks or coils, I received the correct and original products every time. Fair prices too. Though it takes a while due to strict regulations in my country, it always arrives in perfect condition. Highly recommended.
April 3, 2025
Unprompted review
Reply from Vawoo.com
Thank you so much, Sandy, for your wonderful 5-star review! 🌟 We’re delighted to hear that you’ve had a positive experience with our products and service. We always aim to provide original, fairly priced items, and it’s great to know they’ve reached you in perfect condition despite the longer delivery times in your country. Your recommendation means a lot to us, and we truly appreciate your trust and continued support!
— The Vawoo Team
Bad experience
Tried to put an order several times torought the day and always the same message "Currently payment system is unavailable. Please try again later"
Got fed up and went shopping elsewhere. Some users had the same experience here on trustpilot and here they are apologizing for the inconvenience but when you send an email they say everything is fine and I might have forgot to turn my vpn off.
August 25, 2025
Unprompted review
Reply from Vawoo.com
Hello Obelicious,
We’re very sorry for the inconvenience you faced. The message you encountered comes from the bank’s security control system, which we unfortunately cannot influence, though we understand how frustrating this can be.
In most cases, this happens due to VPN use, certain browser settings, or temporary restrictions by the bank’s processor. Our team is always available to guide customers step by step in resolving it, and we’ll continue improving how we communicate these situations.
We truly appreciate your feedback and hope to welcome you back for a smoother experience in the future.
Kind regards,
The Vawoo Team
Reply from Vawoo.com
Thank you so much for your 5-star review, Beso! 🌟
We’re happy to know your experience with us was good, and we truly appreciate your support. Looking forward to serving you again soon!
Reply from Vawoo.com
Kära Angelina,
Stort tack för ditt fina 5-stjärniga omdöme! 🌸 Vi är glada att höra att du är nöjd och uppskattar verkligen dina vänliga ord.
Vänliga hälsningar,
Vawoo-teamet
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