I ordered the product on October 14, now it's November 12, more than 25 days have passed, the parcel is still in transit, why? I expected everything to be on time, when will my parcel be with me? I'm... See more
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My order code is 3221480, it was confirmed on the 27th of november and already 27 days have passed, the maximum waiting time listed on the Vawoo website. I had recieved a email a few weeks ago saying... See more
Company replied
How can i see or know when will my package arrive? I didnt get my tracking number yet its been a day. Only says its been processed. Ive veen reading these reviews saying it takes a long time to arri... See more
Company replied
Company details
About Vawoo.com
Written by the company
Vawoo is a place to be for manufacturers and the whole world vaping community. We are the most expected vaping e-commerce online platform. We connect best industry manufacturers, e-liquids producers, providers and targeted customers — all in one place.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Vawoo builds trustful relationships with industry essential players and expand brand recognition for the entire vaping auditory.
FOR BUYERS Vawoo.com is a perfect place for every vape customer. Thousands of customers around the world start using the Vawoo platform for one reason: with a simple click they can discover a large number of vape products from the world famous brands. Just an easy registry procedure will get you through the best e-liquids and vape hardware. Vawoo is a perfect solution for each of you. As a customer, you will find excellent online ordering platform, with a large variety of e-liquid flavors, types of mods and their producers, a wide range of vape accessories and much more. FOR MANUFACTURERS We collaborate with most famous brands and new manufacturers and providers are always welcome to work with us. Today Vawoo.com hosts a huge variety of vape products from leading international producers and we're always open for new manufacturers and brands to list. We gladly widen our assortment in order to offer our customers the best choice every day. Register on Vawoo platform and discover the vaping world without borders.
Contact info
United Kingdom
- vawoo.com
3.4
Average
785 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ordered on 7th May
Ordered on 7th May.
Arrived 11th June.
Over one month later for 5 x pods.
Was supposed to be delivered to home address - delivered to post office instead.
I have since left the country (didn't imagine an order would take such a ridiculously long time to arrive) and the order cannot even be collected by someone else - ID is checked by Ukraine Post.
I've come to understand that Vawoo is a UK company - the order was actually supplied by a company in the Netherlands, who then ordered from China, who then sent the pods to Netherlands, who then sent the order to Ukraine. The most ridiculously convoluted order route.
Their fine print gives them something like 45 days to send the order.
My advice - don't waste your time and money.
June 14, 2025
Unprompted review
Reply from Vawoo.com
Dear Clare,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the inconvenience and frustration caused by the delay and delivery issues with your order.
While we aim to deliver all orders as quickly and smoothly as possible, some items are dispatched from different warehouses across Europe and Asia, which can occasionally result in longer shipping times—especially when customs or postal systems introduce delays beyond our control.
We understand how disappointing it must have been to expect home delivery and instead receive a notification to collect it from a post office, particularly given the need for ID verification in Ukraine and your change in location. We sincerely regret any disruption this has caused.
Your feedback regarding the logistics process is valuable and will help us in our ongoing efforts to improve the clarity around shipping expectations and partner fulfillment chains.
If there's anything we can do to make this right, please don’t hesitate to reach out to our support team. We’d like the opportunity to assist you further.
Kind regards,
Vawoo Team
Great price
Great price.
Wide selection of products.
Uk warehouse for faster delivery.
Cheaper if you can wait a couple of weeks.
I've used them a bunch of times and always been happy
June 1, 2025
Unprompted review
Reply from Vawoo.com
Dear Menik,
Thank you for your continued support and for sharing such positive feedback! We're glad to hear you appreciate our prices, product range, and delivery options. It's great to know you've had consistently good experiences with us—we truly value your loyalty.
Looking forward to serving you again soon!
Your Company is Appreciated 🙏
Happy to be provided the opportunity to purchase the vape products my Canadian Government doesn't allow us to purchase from any other country!!! Or the US government whacks high tariffs on making it impossible for normal people like me living pay check to pay check to purchase. I truly appreciate your company!!! Keep doing what you do. It may take time, but your
Service is appreciated 🙏 God Bless!!!
May 30, 2025
Unprompted review
Reply from Vawoo.com
Dear Amanda,
Thank you so much for your thoughtful and touching message. We're truly grateful for your kind words and support. It means a lot to know that we can help make these products accessible to you despite the challenges you face.
We're committed to continuing our service with care and integrity, and your encouragement reminds us why we do what we do. Thank you again for your trust—wishing you all the very best, and may you be blessed as well.
I have ordrede from vawoo 2 times with…
I have ordrede from vawoo 2 times with no problems it took 3 - 4 weeks as they wrote the items was fine so all in all a good experience
April 2, 2025
Unprompted review
Reply from Vawoo.com
Dear Uffe,
Thank you for your kind words and for placing your trust in us again. We're happy to hear that everything went smoothly with your orders and that the delivery time met your expectations. It's great to know you had a positive experience overall.
We truly appreciate your continued support and look forward to serving you again!
Reply from Vawoo.com
Dear Mario,
Thank you for your enthusiastic message! We're truly glad to know you're happy with our service. Your support means a lot to us.
Looking forward to serving you again soon!
Products were very good and just what I…
Products were very good and just what I ordered.
May 30, 2025
Unprompted review
Reply from Vawoo.com
Dear Pasi,
Thank you for your positive feedback! We're delighted to hear that the products met your expectations and were exactly what you ordered. Your satisfaction is very important to us.
We hope to serve you again soon!
Reply from Vawoo.com
Dear Tommy,
Thank you very much for your kind words! We're glad to hear that you were satisfied with our service and the speed of delivery. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
We look forward to serving you again in the future!
Been great for years!
I've ordered from this company about once a year for the last 4 years and the item has always arrived, as described in about 3-4 weeks. There has never been a tracking number applied in my account and sometimes they don't respond so you're never quite sure what is happening which is why only 4 stars but my order has always arrived and I've always been happy with it.
May 23, 2025
Unprompted review
Reply from Vawoo.com
Thank you, Chris, for your kind and honest feedback, and for your continued support over the past four years.
We're glad to hear that you've consistently received your orders and have been satisfied with the products. We appreciate you highlighting the tracking and communication aspects—sometimes there can be issues with the automated input of tracking numbers, and our customer support is currently unavailable on weekends. That said, we always aim to respond to all inquiries as quickly as possible.
Your feedback helps us improve, and we truly value your understanding. Looking forward to serving you again soon!
Reply from Vawoo.com
Thank you so much for your kind feedback! We're thrilled to hear you enjoyed the e-juice. If you ever have any questions or need recommendations, we're always here to help.
Ordered juice 2 months ago.
Ordered juice 2 months ago.
Havent received anything.
Also when i try to contact customer service i get an entry saying its unavailable.
Total scam site is my honest opinion.
March 16, 2025
Unprompted review
Reply from Vawoo.com
Dear MiQie,
Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced.
We completely understand your frustration and are truly sorry to hear that your order hasn’t arrived and that you were unable to get through to our customer service. This is certainly not the experience we aim to provide.
In order to investigate this further and proceed with a refund as quickly as possible, could you please provide us with your order number?
Once we have this information, we will prioritize your case and ensure it’s resolved promptly.
Thank you for your patience, and again, we apologize for any inconvenience caused.
Best regards,
Vawoo Customer Support
I have a complaint
I have a complaint. I placed an order, the payment was deducted, but the seller has not confirmed the order yet. What kind of system is this? You take the payment in advance but still wait for the seller to confirm the order! Refund my money! It has already been more than a day. İd 3178948
May 6, 2025
Unprompted review
Reply from Vawoo.com
Dear Məhəmməd,
Thank you for reaching out, and we sincerely apologize for any frustration or inconvenience caused.
Please be assured that your order (ID 3178948) was processed the same day it was placed. While the payment is confirmed immediately to secure your purchase, it typically takes up to one business day for the shipping company to provide the tracking number. This is standard procedure, and we understand how the delay might be confusing or concerning.
We truly value your patience and want to assure you that your order is on its way. You will receive the tracking details shortly via email as soon as they are made available by the courier.
If you have any further questions or need assistance in the meantime, please don’t hesitate to contact us by e-mail support@vawoo.com. We're here to help.
Kind regards,
Customer Support Team
Customer service doesn’t respond
Customer service doesn’t respond, has been 10 days since order and nothing has arrived. Asked for refund as nothing has been shipped and was met with silence. Scam company, stay away.
March 20, 2025
Unprompted review
Reply from Vawoo.com
Dear Alexis Vincent von Blumenthal,
Thank you for your feedback, and we truly regret to hear about your concerns.
We would like to clarify that your order, placed on March 25th, is currently being processed as scheduled. As indicated on the product page and at checkout, our standard shipping timeframe is 17–25 days. We understand waiting can be frustrating, but rest assured your order is on its way.
Regarding your request for a refund, please know that our customer support team responds to all inquiries as promptly as possible. If you haven’t received a reply yet, it’s likely still in the queue, and you will hear back from us shortly.
We appreciate your patience and understanding, and we’re here to assist you every step of the way.
Best regards,
Vawoo Team
Says awaiting Seller confirmation for a long while
Says awaiting Seller confirmation, and has been doing so for a couple days
March 30, 2025
Unprompted review
Reply from Vawoo.com
Thank you for your patience. "Awaiting Seller Confirmation" is the initial status shown once an order is successfully placed. As soon as the seller begins processing your order, the status will automatically update to "Processed." We appreciate your understanding and are here if you have any further questions!
Pathetic service
Pathetic service
They don’t deliver on my given address and drop it on somewhere in gpo office even the location of gpo office is not mentioned scammers
March 11, 2025
Unprompted review
Reply from Vawoo.com
Dear Shafaq Khalil,
We’re truly sorry to hear about your recent experience and appreciate you bringing it to our attention.
We understand how frustrating it must have been not to receive your package at your given address. This is not the standard we strive for, and we sincerely apologize for the inconvenience caused.
Your feedback is extremely valuable to us, and we’re taking steps to ensure better communication and more reliable delivery moving forward. Thank you for your patience, and we hope to serve you better in the future.
Didn't get the refund
We have placed an order #3162406 on December 13th. Despite the long shipping (the goods arrived to our country at January 9th), the biggest problem is that we are still waiting for the refund. The goods were detained by customs, so we asked just to ship back for the sellers. Since January 20th until now we have been writing letters for the support and asking about the situation. Yes, they have been replying, but we still didn't get the refund. The products and the refunds from China come even faster. If you don't know how to sell products properly or how to deal with customers, just don't start the business.
March 4, 2025
Unprompted review
Reply from Vawoo.com
Dear Ieva,
Thank you for your feedback and for bringing your concerns to our attention. We sincerely apologize for the inconvenience caused by the delay in resolving your refund request. We understand how frustrating this situation has been for you, and we truly appreciate your patience throughout the process.
We would like to confirm that your full refund has now been processed. It may take a few business days to reflect in your account, depending on your payment provider.
We are continuously working on improving our processes, including communication with customs and handling special cases like this, to ensure smoother experiences in the future. Your feedback is extremely valuable to us, and we will certainly use it to refine our service.
Once again, we apologize for the trouble caused and appreciate your understanding. Should you need any further assistance, please don’t hesitate to let us know — we’re here to help.
Payment screen not working
Can add products to basket ok but on payment screen it says the payment system is currently unavailable please try later. I have tried for weeks on different devices in different locations and same issue. And no way of paying over phone. Disappointing.
January 9, 2025
Unprompted review
Reply from Vawoo.com
Thank you for your feedback. We're very sorry to hear about the inconvenience you've experienced while trying to make a payment. The issue you're encountering is related to the bank's security system, which unfortunately is beyond our control. We understand how frustrating this can be, especially since you've tried multiple times on different devices and in various locations.
We truly appreciate your patience and understanding, and we are always here to assist further if needed.
Great shop in every way
Great shop in every way, and fast dilivery! you are top!!
December 28, 2024
Unprompted review
Reply from Vawoo.com
Thank you so much for your wonderful feedback! We're thrilled to hear you had a great experience with us. Your support means the world to us—you're the best! 😊
it took a little long to arrive but i…
it took a little long to arrive but i got the product and im satisfied ^^
December 27, 2024
Unprompted review
Reply from Vawoo.com
Thank you so much for your patience! I'm glad to hear the product arrived and that you're satisfied with it. 😊 If there's anything else you need, don't hesitate to let us know!
Great shop in every way
Great shop in every way ! Would it be possible to also sell Millers el tabacco fuego e liquid it is my absolute favourite and I can t find it anymore here in Belgium.
Thanks so much !
December 26, 2024
Unprompted review
Reply from Vawoo.com
Thank you so much for your kind feedback! We're thrilled to hear you had a great experience with our shop. Regarding Millers El Tabacco Fuego e-liquid, we truly appreciate your suggestion and understand how important it is to have access to your favorite product.
To explore the possibility of adding this item to our range, we recommend reaching out to our customer support team (support@vawoo.com). They’ll be happy to assist you and take note of your request. Thanks again for your support and for sharing your favorite with us!
Safe ?
I need help, I want to buy a vape for 20,000 puffs, is it safe?
December 13, 2024
Unprompted review
Reply from Vawoo.com
Thank you for your feedback and question! The vape with 20,000 puffs is generally safe when used as intended. For detailed shipping information, you can check the site or contact our customer support team (support@vawoo.com), who will be happy to assist you. Let us know if you need help with anything else!
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