I ordered an item on normal postage rates on 22 August. As of 21 st September, no goods. 2 emails sent and 2 generic replies saying mail strike delays!! Absolutely disgraceful company-scam. PS-... See more
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Ordered December 2nd. Emailed a few times. One reply asking for order confirmation number which wasn’t supplied to me, all other emails went ignored. Guess I’m “another unlucky customer” hit by Roya... See more
Company replied
This is my second order off this company & although the dress unfortunately didn’t fit me the returns process was easy. I sent the item back & was refunded very quickly. The jumper I kept was lovely &... See more
I purchased the Callie jumpsuit and boy am I pleased I did, I managed to get it in the sale and admit it was an impulse buy which was worth every penny. Im a petite size 12 and was worried the jumpsui... See more
Company details
Written by the company
Dresses | Voodoo Boutique | United Kingdom
Contact info
Standside Park 19, WN8 8BH, Skelmersdale, United Kingdom
- vbfashion.co.uk
2.4
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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AVOID, AVOID
Ordered a cardigan on the 12th January not yet received I’ve sent several emails and no response. Avoid VB not even going call it a business it’s shocking that they can’t even email or try and resolve this issue. Rachael don’t reply to this email with the same excuse that I must be one of the unlucky ones due to Royal Mail strikes, I would never order again disgusting customer service if there even is one
January 12, 2023
Unprompted review
Reply from VB FASHION
**DELIVERY NOT YET DUE? **
Dear customer
Thank you for your 1 star review.
Upon receiving this you have selected the 'SUPER SAVER' delivery option (please check your confirmation email) . Your order is not over due, and you have an ETA of on or before 4th Feb with this service. Please ensure you are reading / selecting appropriate delivery times prior to leaving 1 star reviews?
**NONE STRIKE AFFECTED** This was the delivery opted for.
Should you have any questions or concerns please contact freely
customerservice@voodoooutlet.com
Fantastic
Fantastic - ordered for a Christmas present end November, received an email stating there might be a delay early December - arrived in plenty of time - highly recommended - cardigan was great too.
December 21, 2022
Unprompted review
Very happy with my purchase of Adel…
Very happy with my purchase of Adel cardigan, great fit and quality of fabric. Will be purchasing again soon.
November 24, 2022
Unprompted review
Item I ordered absolutely stunning
Item I ordered absolutely stunning. Arrived a little late but that was due to the strikes. Fantastic people. Highly recommend!
January 25, 2023
Unprompted review
Lovely and warm
Brought one of the Adela Thick Knitted Trench Cardigan Jackets and it’s got to be one of the warmest cardigans I’ve ever bought. Delivered within the 2 week time line. Washes lovely just need to reshape while damp.
November 17, 2022
Unprompted review
Absolute shambles
Been waiting for an order that was placed since the 26/11. Rachel that pretends to be helping takes about 3 days to reply and only blames it on Royal Mail it’s been over 2 months now. No order no refund but still blaming Royal Mail. Pathetic! Doesn’t deserve a one star
November 26, 2022
Unprompted review
Absolute joke of a company.
Absolute joke of a company.
Take your money then the item doesn’t arrive, when it does it’s the wrong thing, you send it back after they say they will cover postage costs and you hear nothing else. Never have I ever been so angry with a company in all my life!
November 21, 2022
Unprompted review
Avoid this company at all costs, they will keep your money and you have nothing! Scammers
Avoid this company. First order arrived weeks after ordering, despite being sent 24hr royal mail. I returned a item, chased them as heard nothing and no refund. Finally got a response and after several emails told couldn't refund would give store credit! Asked for a code I could apply to get my credit on the next order, then told place the order, give order number and she'd refund the money from first order. Did this and surprise, still no refund! Constant emails chasing refund and second order which failed to arrive. Refunded the second order in the end but still waiting on the original refund. Today an email saying that she had already refunded everything I had spent with them! Lies still not had original refund.
Joke of a company scamming people out of money!!
January 22, 2023
Unprompted review
Reply from VB FASHION
Hi there
I am really so sorry you have had been one of the unlucky ones in regards to your delivery times. Unfortunately due the strike actions of couriers, we still have customers waiting for orders from far back as November for their deliveries that are only just being delivered this week!
Some orders sadly we have not been unable to cancel as they are still in transit and still will arrive with customers however have done our best and keep customers fully updated via email, provided updates via the website about this major disruption that has been out of online retailers hands and also advised how customers will be able to return their late orders at no cost to themselves if they are no longer required it is perfectly understandable (Thank you if you have been following the website updates)
It is only now the post is back to normal we have customers starting receiving their orders (this is from the end of November) It has not been an isolated situation and many smaller online business reputations in tatters because of the strikes despite our best efforts to keep customers updated. We have worked tireless over Christmas and new year it has not been any fun for anybody
But most importantly - I can only understand how upsetting and frustrating this wait must for our loyal customers too especially when some orders where Christmas Presents and / or outfits to wear for Christmas day.
We are hoping the post and deliveries will be back to normal soon now the post has a bit of normality back and also always happy to help assist with as much as we can with the limited updates we are receiving via emails at the present in time - we will always reply to within 2 business days however please realize because of the strike actions and backlogs we are also experiencing high volumes of emails too so the reply time via email is taking a little longer that we have put updates about in the auto email customers will have received. Somebody will always come back to you as soon as possible.
We appreciate your feedback, this is very valuable to us and we welcome all positive and negative feedback as it only helps us improve as a business but this delivery issue sadly we could not improve on during this time frame as all has completely been out of our hands.
We would like to apologize for any disruption hassle this late delivery has caused to you, and thank you for your patents and understanding on the matter.
customerservice@voodoooutlet.com
Kind regards
VB FASHION
Awful awful company
Awful awful company, happy to take your money but don't send and continously blame it on royal mail, I've been waiting for my order since November, I placed the order on the 6th, Rachel is now not replying to my emails and I'm £89 out of pocket, discusting considering the cost of living crisis, will never ever order from here again or recommend!
November 6, 2022
Unprompted review
Reply from VB FASHION
Hi there
I am really so sorry you have had been one of the unlucky ones in regards to your delivery times. Unfortunately due the strike actions of couriers, we still have customers waiting for orders from far back as November for their deliveries that are only just being delivered this week!
Some orders sadly we have not been unable to cancel as they are still in transit and still will arrive with customers however have done our best and keep customers fully updated via email, provided updates via the website about this major disruption that has been out of online retailers hands and also advised how customers will be able to return their late orders at no cost to themselves if they are no longer required it is perfectly understandable (Thank you if you have been following the website updates)
It is only now the post is back to normal we have customers starting receiving their orders (this is from the end of November) It has not been an isolated situation and many smaller online business reputations in tatters because of the strikes despite our best efforts to keep customers updated. We have worked tireless over Christmas and new year it has not been any fun for anybody
But most importantly - I can only understand how upsetting and frustrating this wait must for our loyal customers too especially when some orders where Christmas Presents and / or outfits to wear for Christmas day.
We are hoping the post and deliveries will be back to normal soon now the post has a bit of normality back and also always happy to help assist with as much as we can with the limited updates we are receiving via emails at the present in time - we will always reply to within 2 business days however please realize because of the strike actions and backlogs we are also experiencing high volumes of emails too so the reply time via email is taking a little longer that we have put updates about in the auto email customers will have received. Somebody will always come back to you as soon as possible.
We appreciate your feedback, this is very valuable to us and we welcome all positive and negative feedback as it only helps us improve as a business but this delivery issue sadly we could not improve on during this time frame as all has completely been out of our hands.
We would like to apologize for any disruption hassle this late delivery has caused to you, and thank you for your patents and understanding on the matter.
customerservice@voodoooutlet.com
Kind regards
VB FASHION
Ordered of here back in October
Ordered of here back in October. Waited near 3 months on the order. I emailed and emailed Rachel from VB Fashion said she would check it etc. Received part of the order. A body warmer at the price of £57 and a hoodie were missing. I've wrote a review before but VB fashion said it was wrong and it got took down so I'm now uploading emails to show we're I've tried to contact and got no reply. Absolutely disgrace of a company don't know how their still standing. 4 months on i got a refund luckily because I paid through clearpay. Seems to be the same reply to ever negative review, and again taking no responsibility. I opened a dispute with clearpay hence why I was given a refund as I sent emails to them showing I was getting no response
October 4, 2022
Unprompted review
Reply from VB FASHION
**Lucky enough we was able to refund you via Clearpay** for the outstanding part of your order, (not refunded via clearpay we instructed Clearpay to refund you)
Thank you for allowing us to resolve this case.
Hi there
I am really so sorry you have had been one of the unlucky ones in regards to your delivery times. Unfortunately due the strike actions of couriers, we still have customers waiting for orders from far back as November for their deliveries that are only just being delivered this week!
Some orders sadly we have not been unable to cancel as they are still in transit and still will arrive with customers however have done our best and keep customers fully updated via email, provided updates via the website about this major disruption that has been out of online retailers hands and also advised how customers will be able to return their late orders at no cost to themselves if they are no longer required it is perfectly understandable (Thank you if you have been following the website updates)
It is only now the post is back to normal we have customers starting receiving their orders (this is from the end of November) It has not been an isolated situation and many smaller online business reputations in tatters because of the strikes despite our best efforts to keep customers updated. We have worked tireless over Christmas and new year it has not been any fun for anybody
But most importantly - I can only understand how upsetting and frustrating this wait must for our loyal customers too especially when some orders where Christmas Presents and / or outfits to wear for Christmas day.
We are hoping the post and deliveries will be back to normal soon now the post has a bit of normality back and also always happy to help assist with as much as we can with the limited updates we are receiving via emails at the present in time - we will always reply to within 2 business days however please realize because of the strike actions and backlogs we are also experiencing high volumes of emails too so the reply time via email is taking a little longer that we have put updates about in the auto email customers will have received. Somebody will always come back to you as soon as possible.
We appreciate your feedback, this is very valuable to us and we welcome all positive and negative feedback as it only helps us improve as a business but this delivery issue sadly we could not improve on during this time frame as all has completely been out of our hands.
We would like to apologize for any disruption hassle this late delivery has caused to you, and thank you for your patents and understanding on the matter.
customerservice@voodoooutlet.com
Kind regards
VB FASHION
Terrible delivery and poor customer service
I have ordered off here three times. The delivery service is appalling. At least a month wait for your items. I think its about time they get a new delivery company. When the items finally arrive the clothing is nice. My latest order has been cancelled no communication as to why. Shame as the long delivery and poor communication and excuses let your company down. I wasn't third time lucky will give a miss in future.
January 19, 2023
Unprompted review
Reply from VB FASHION
Hi there
I am really so sorry you have had been one of the unlucky ones in regards to your delivery times. Unfortunately due the strike actions of couriers, we still have customers waiting for orders from far back as November for their deliveries that are only just being delivered this week!
Some orders sadly we have not been unable to cancel as they are still in transit and still will arrive with customers however have done our best and keep customers fully updated via email, provided updates via the website about this major disruption that has been out of online retailers hands and also advised how customers will be able to return their late orders at no cost to themselves if they are no longer required it is perfectly understandable (Thank you if you have been following the website updates)
It is only now the post is back to normal we have customers starting receiving their orders (this is from the end of November) It has not been an isolated situation and many smaller online business reputations in tatters because of the strikes despite our best efforts to keep customers updated. We have worked tireless over Christmas and new year it has not been any fun for anybody
But most importantly - I can only understand how upsetting and frustrating this wait must for our loyal customers too especially when some orders where Christmas Presents and / or outfits to wear for Christmas day.
We are hoping the post and deliveries will be back to normal soon now the post has a bit of normality back and also always happy to help assist with as much as we can with the limited updates we are receiving via emails at the present in time - we will always reply to within 2 business days however please realize because of the strike actions and backlogs we are also experiencing high volumes of emails too so the reply time via email is taking a little longer that we have put updates about in the auto email customers will have received. Somebody will always come back to you as soon as possible.
We appreciate your feedback, this is very valuable to us and we welcome all positive and negative feedback as it only helps us improve as a business but this delivery issue sadly we could not improve on during this time frame as all has completely been out of our hands.
We would like to apologize for any disruption hassle this late delivery has caused to you, and thank you for your patents and understanding on the matter.
customerservice@voodoooutlet.com
Kind regards
VB FASHION
I absolutely love ordering from these…
I absolutely love ordering from these girls, they’re very honest if something is not quite right for you in size! I have never had a single issue with anything I have ordered, amazing quality at a good price!❤️
January 15, 2023
Unprompted review
Ordered December 2nd. Still nothing
Ordered December 2nd. Emailed a few times. One reply asking for order confirmation number which wasn’t supplied to me, all other emails went ignored.
Guess I’m “another unlucky customer” hit by Royal Mail strikes. Although I’ve brought many things since them. Every single item, bar this cardigan, has arrived via Royal Mail, this could of been £28 wasted. Thank god for PayPal.
December 2, 2022
Unprompted review
Reply from VB FASHION
Hi there
I am really so sorry you have had been one of the unlucky ones in regards to your delivery times. Unfortunately due the strike actions of couriers, we still have customers waiting for orders from far back as November for their deliveries that are only just being delivered this week!
Some orders sadly we have not been unable to cancel as they are still in transit and still will arrive with customers however have done our best and keep customers fully updated via email, provided updates via the website about this major disruption that has been out of online retailers hands and also advised how customers will be able to return their late orders at no cost to themselves if they are no longer required it is perfectly understandable (Thank you if you have been following the website updates)
It is only now the post is back to normal we have customers starting receiving their orders (this is from the end of November) It has not been an isolated situation and many smaller online business reputations in tatters because of the strikes despite our best efforts to keep customers updated. We have worked tireless over Christmas and new year it has not been any fun for anybody
But most importantly - I can only understand how upsetting and frustrating this wait must for our loyal customers too especially when some orders where Christmas Presents and / or outfits to wear for Christmas day.
We are hoping the post and deliveries will be back to normal soon now the post has a bit of normality back and also always happy to help assist with as much as we can with the limited updates we are receiving via emails at the present in time - we will always reply to within 2 business days however please realize because of the strike actions and backlogs we are also experiencing high volumes of emails too so the reply time via email is taking a little longer that we have put updates about in the auto email customers will have received. Somebody will always come back to you as soon as possible.
We appreciate your feedback, this is very valuable to us and we welcome all positive and negative feedback as it only helps us improve as a business but this delivery issue sadly we could not improve on during this time frame as all has completely been out of our hands.
We would like to apologize for any disruption hassle this late delivery has caused to you, and thank you for your patents and understanding on the matter.
customerservice@voodoooutlet.com
Kind regards
VB FASHION
Placed an order on 2nd January
Placed an order on 2nd January. No email to confirm if it has been sent, no communication from them. Email twice no reply, sent message on Instagram no reply. Terrible service, no idea if I will get the items.
January 2, 2023
Unprompted review
Reply from VB FASHION
Hi there
I am really so sorry you have had been one of the unlucky ones in regards to your delivery times. Unfortunately due the strike actions of couriers, we still have customers waiting for orders from far back as November for their deliveries that are only just being delivered this week!
Some orders sadly we have not been unable to cancel as they are still in transit and still will arrive with customers however have done our best and keep customers fully updated via email, provided updates via the website about this major disruption that has been out of online retailers hands and also advised how customers will be able to return their late orders at no cost to themselves if they are no longer required it is perfectly understandable (Thank you if you have been following the website updates)
It is only now the post is back to normal we have customers starting receiving their orders (this is from the end of November) It has not been an isolated situation and many smaller online business reputations in tatters because of the strikes despite our best efforts to keep customers updated. We have worked tireless over Christmas and new year it has not been any fun for anybody
But most importantly - I can only understand how upsetting and frustrating this wait must for our loyal customers too especially when some orders where Christmas Presents and / or outfits to wear for Christmas day.
We are hoping the post and deliveries will be back to normal soon now the post has a bit of normality back and also always happy to help assist with as much as we can with the limited updates we are receiving via emails at the present in time - we will always reply to within 2 business days however please realize because of the strike actions and backlogs we are also experiencing high volumes of emails too so the reply time via email is taking a little longer that we have put updates about in the auto email customers will have received. Somebody will always come back to you as soon as possible.
We appreciate your feedback, this is very valuable to us and we welcome all positive and negative feedback as it only helps us improve as a business but this delivery issue sadly we could not improve on during this time frame as all has completely been out of our hands.
We would like to apologize for any disruption hassle this late delivery has caused to you, and thank you for your patents and understanding on the matter.
customerservice@voodoooutlet.com
Kind regards
VB FASHION
placed an order on 30th November and…
placed an order on 30th November and this still has not been received initially was blamed on postal strikes however i have placed orders elsewhere and received these since.
emailed customer service twice no response , i have now emailed again requesting a refund still no response
avoid at all costs
November 30, 2022
Unprompted review
Reply from VB FASHION
Hi there
I am really so sorry you have had been one of the unlucky ones in regards to your delivery times. Unfortunately due the strike actions of couriers, we still have customers waiting for orders from far back as November for their deliveries that are only just being delivered this week!
Some orders sadly we have not been unable to cancel as they are still in transit and still will arrive with customers however have done our best and keep customers fully updated via email, provided updates via the website about this major disruption that has been out of online retailers hands and also advised how customers will be able to return their late orders at no cost to themselves if they are no longer required it is perfectly understandable (Thank you if you have been following the website updates)
It is only now the post is back to normal we have customers starting receiving their orders (this is from the end of November) It has not been an isolated situation and many smaller online business reputations in tatters because of the strikes despite our best efforts to keep customers updated. We have worked tireless over Christmas and new year it has not been any fun for anybody
But most importantly - I can only understand how upsetting and frustrating this wait must for our loyal customers too especially when some orders where Christmas Presents and / or outfits to wear for Christmas day.
We are hoping the post and deliveries will be back to normal soon now the post has a bit of normality back and also always happy to help assist with as much as we can with the limited updates we are receiving via emails at the present in time - we will always reply to within 2 business days however please realize because of the strike actions and backlogs we are also experiencing high volumes of emails too so the reply time via email is taking a little longer that we have put updates about in the auto email customers will have received. Somebody will always come back to you as soon as possible.
We appreciate your feedback, this is very valuable to us and we welcome all positive and negative feedback as it only helps us improve as a business but this delivery issue sadly we could not improve on during this time frame as all has completely been out of our hands.
We would like to apologize for any disruption hassle this late delivery has caused to you, and thank you for your patents and understanding on the matter.
customerservice@voodoooutlet.com
Kind regards
VB FASHION
Avoid
Ordered 2 tracksuits weeks ago and tracking states still not shipped I have emailed 3 times as order shows awaiting shipment and no response, cow boys of a company I seriously don’t know how they have almost 5 stars , avoid at all costs
January 10, 2023
Unprompted review
Reply from VB FASHION
Hi there
I am really so sorry you have had been one of the unlucky ones in regards to your delivery times. Unfortunately due the strike actions of couriers, we still have customers waiting for orders from far back as November for their deliveries that are only just being delivered this week!
Some orders sadly we have not been unable to cancel as they are still in transit and still will arrive with customers however have done our best and keep customers fully updated via email, provided updates via the website about this major disruption that has been out of online retailers hands and also advised how customers will be able to return their late orders at no cost to themselves if they are no longer required it is perfectly understandable (Thank you if you have been following the website updates)
It is only now the post is back to normal we have customers starting receiving their orders (this is from the end of November) It has not been an isolated situation and many smaller online business reputations in tatters because of the strikes despite our best efforts to keep customers updated. We have worked tireless over Christmas and new year it has not been any fun for anybody
But most importantly - I can only understand how upsetting and frustrating this wait must for our loyal customers too especially when some orders where Christmas Presents and / or outfits to wear for Christmas day.
We are hoping the post and deliveries will be back to normal soon now the post has a bit of normality back and also always happy to help assist with as much as we can with the limited updates we are receiving via emails at the present in time - we will always reply to within 2 business days however please realize because of the strike actions and backlogs we are also experiencing high volumes of emails too so the reply time via email is taking a little longer that we have put updates about in the auto email customers will have received. Somebody will always come back to you as soon as possible.
We appreciate your feedback, this is very valuable to us and we welcome all positive and negative feedback as it only helps us improve as a business but this delivery issue sadly we could not improve on during this time frame as all has completely been out of our hands.
We would like to apologize for any disruption hassle this late delivery has caused to you, and thank you for your patents and understanding on the matter.
We are rated 5 stars because we work very hard and our customer care and quality of products is a reflection of this, its just a shame the delivery times have been out of our control this turn around and left us with some negative reveiw's like most online companies.
customerservice@voodoooutlet.com
Kind regards
VB FASHION
Customer service is basically non existent
Customer service is basically non existent. Ordered for express delivery which stayed 3-5 working days. A month later I’m still waiting. Have emailed numerous times and no response. Doesn’t state on website order would be this long! I’ve since ordered from other company’s and had within a week of ordering. Do not recommend!!
December 11, 2022
Unprompted review
Reply from VB FASHION
Hi there
I am really so sorry you have had been one of the unlucky ones in regards to your delivery times. Unfortunately due the strike actions of couriers, we still have customers waiting for orders from far back as November for their deliveries that are only just being delivered this week!
Some orders sadly we have not been unable to cancel as they are still in transit and still will arrive with customers however have done our best and keep customers fully updated via email, provided multipule updates via the website (the delivery times do state it may be longer on the delivery page) about this major disruption that has been out of online retailers hands and also advised how customers will be able to return their late orders at no cost to themselves if they are no longer required it is perfectly understandable (Thank you if you have been following the website updates)
It is only now the post is back to normal we have customers starting receiving their orders (this is from the end of November) It has not been an isolated situation and many smaller online business reputations in tatters because of the strikes despite our best efforts to keep customers updated. We have worked tireless over Christmas and new year it has not been any fun for anybody
But most importantly - I can only understand how upsetting and frustrating this wait must for our loyal customers too especially when some orders where Christmas Presents and / or outfits to wear for Christmas day.
We are hoping the post and deliveries will be back to normal soon now the post has a bit of normality back and also always happy to help assist with as much as we can with the limited updates we are receiving via emails at the present in time - we will always reply to within 2 business days however please realize because of the strike actions and backlogs we are also experiencing high volumes of emails too so the reply time via email is taking a little longer that we have put updates about in the auto email customers will have received. Somebody will always come back to you as soon as possible.
We appreciate your feedback, this is very valuable to us and we welcome all positive and negative feedback as it only helps us improve as a business but this delivery issue sadly we could not improve on during this time frame as all has completely been out of our hands.
We would like to apologize for any disruption hassle this late delivery has caused to you, and thank you for your patents and understanding on the matter.
customerservice@voodoooutlet.com
Kind regards
VB FASHION
Good communication!!
Good communication, good value clothing. Standard delivery may take a little longer but I always order in plenty of time so never an issue.
November 18, 2022
Unprompted review
Absolutely love my outfit that I had…
Absolutely love my outfit that I had purchased from VB FASHION! was even better in person then the picture! Material was so lovely! Wore for a family birthday outing and had lots of compliments on how lovely my all in one outfit was! The team at VB FASHION are also so friendly and helpful and help with any questions I had prior to ordering, my number one place to shop! Highly recommend
July 10, 2022
Unprompted review
Excellent service Rachel goes above and…
Excellent service Rachel goes above and beyond to help with any enquiries and her items are lovely :)
December 23, 2022
Unprompted review
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