VB FASHION Reviews 

AVOID! Not only are you advised the order can take up to 1 month for delivery (ridiculous timescales) they then do not send out said order, they do not reply to emails, they do not refund, they ignore all correspondence!! Awful experience. £30 wasted on an invisible bodysuit!

I haven’t received my order even after several emails. I had to dispute with my bank 3 months later as they refused to refund me either. After disputing with bank they send me the items but damaged although I have mentioned in my emails that I no longer need the clothes as I passed 3 months (the season changed). I will never buy from this website again and don’t recommend it either

Avoid they keep your money poor customer service!!!

I ordered a few items last APRIL 2022, delivery took a few weeks to arrive service is very slow. I finally received my order and the jacker i ordered was missing. They had hand written that the jacket was out of stock, refund pending.... no emails or correspondence from them after iI sent a few emails which they ignored, and over time i naturally forgot as you do live moves on. I have tried contacting them again to get my money back and am being ignored!! ive sent them my bank details to refund and nothing.... from looking on here they shouldn't be allowed to trade with the amount of reviews here where they haven't refunded customers!!

This is my second review. The company replied to my last review ( it seems writing a review is the only way you will get a response! ) Customer service is horrendous.

The company emailed me to inform me they had received my return and they will process my refund - that was weeks ago! I have emailed but nothing back! Please can I just have my refund!!!

“Ordered two cardigans and a jumper beginning of December 22. Did not receive my order until 28 December 2022. The order did not include the jumper even though I had paid for it.

I sent the order back beginning of January 2023, I have emailed, whatsapped the company several times and just being fobbed off constantly. All I want is my refund! It is absolutely ridiculous!”

Thank you for replying to me on here, sadly I don't receive any replies from the company any other way. The company does have a Whatsapp, it says business account and I have spoken to someone on there, who just tells me to email. I have emailed numerous times with my order number and receipt of proof of posting my return but I do not get any reply. I would just like my refund please.

How on earth has this company got 4 star review? I ordered on 15 Jan 23. Now 17th March, and still nothing. I have emailed customer services. Rachel has replied and said would resend order out. Nothing. Now not replying to any emails. Would not buy from, or recommend this company to anyone. I will be taking this further.

Placed 2 orders, one on the 1st march and one on the 4th, still no dispatch email, emailed customer services 3 times no response also twice on Instagram and still no response.

Ordered some clothing on 17th December 2022 and still nothing despite numerous emails with Rachel. Have had no response to my last email requesting a refund.

Only used the company as my daughter in law requested something from here.

Hugely disappointed

Great customer service, always replied to my emails promptly, lovely products.

Great customer service, item was brilliant quality and so cosy!

No clue how this company has a 4 star overview rating, how can there be such a disparity in orders and customer service on trust pilot is baffling. 2 or 3 days ago customers are getting response on trust pilot and getting orders after a few days whereas my order has been outstanding since 14/1 and I’ve had no esso se to many emails whatsoever. It’s like two different companies or, most likely, fake positive 5* reviews posted to bring up the overall rating and mislead potential customers who check TP before they order from new companies. As of Today still no response via email from “Rachel” or anyone else. No way to message on Facebook or phone. Avoid at all costs!

Good quality product and even tho we’re strikes with Royal Mail and didn’t arrive in time we were informed of updates all the time , would defo buy from here again

I recently ordered two long striped cardigans from VB fashion. I picked super saver delivery so I knew it was going to take some time as their website makes that really clear. When I had waited the suggested amount of time and the cardigans hadn't arrived I contacted customer service. Rachel there went out of her way to help track down my order, explaining what was happening and why the parcel had been delayed. With her intervention they arrived within a couple of days and they were really lovely! I am so pleased I waited for them.

These guys are getting a bit of a hard time at the moment, delayed orders happen particularly with everything that's going on in the world right now. They make up for it in friendlessness and helpfulness when there is an issue. Give them a break.

Disgusting company ! Placed an order for Christmas which never came … many emails later , still nothing .
Advertising should be removed from Facebook
Complete scam

ordered 78.14 worth of clothing in November
after approx 15 e mails........nothing
no refund no product
absolutely disgraceful company
ive contacted CEO through Facebook, she hasnt replied
wht a sham !!!!!

If I could give this company less than 1* I would! Avoid! I’m still waiting for a parcel from mid December. It takes weeks to get a reply from emails and then when I do I’m getting the same questions from the email before. I have been fobbed off over and over and can’t get a refund. Do not buy from this company it’s awful!

3.5 weeks since I placed my order and I’m not holding out much hope, I just hope I can get my money back. Such a shame, as I had great experiences in 2020/2021. There is clearly a big problem going on with this company. It’s unclear if anyone is receiving their orders. They should not be taking months to get orders to people or orders not arriving at all. We’re all aware of previous strikes but that would not account in anyway for the current problems, it very much feels like a cover story. I can order directly from China and have my orders within 10/14 days. It’s irresponsible to be taking new orders, when you seem unable to deal with past orders or customers.

15/3 Still no clothes and no refund. They have stopped responding to my emails, after promising a refund over two weeks ago. I have set up a fb group, for people in the same position and reported to trading standards.

Avoid these are the worst company iv ever dealt with… ordered my jumper 13th December and still waiting. After numerous emails asking where my item is there reply was Royal Mail (sorry yes there was a strike but this doesn’t compensate the length of time iv waited for my item) the lady was abrupt on all emails because she simply didn’t like to hear the truth about the company…. They agreed on a refund after asking numerous time nd it was just by passed like I had never asked for one…. Emailed them again asking where refund is nd heard nothing… good job I paid on my credit card ( only reason for doing so is because I’d never heard of the company before) glad I did as iv just requested my money back via my credit card company…. This site should not be able to take ppls money nd get away with it….oh nd if I could I wouldn’t give any stars… there just take your money nd you hear nothing unless you run after them for answers nd then you don’t get a refund….SHOCKING!!!!

This is the second time I have ordered from VB FASHION. The first time I only received one out of the two items I ordered, no explanation as to why, I had to contact them. Rachel eventually got back to me 7 days later and issue a refund for the missing item.
I decided to give them the benefit of the doubt and order a jumpsuit for an outing I had at the end of January 2023. I paid extra for "EXPRESS " delivery (3-5 days) that was placed on 30th December 2022......if this is express delivery, I would loathe to see what super saver is like! I still have not received my items and have been ignored for a full refund, including the extra I paid for FASTER delivery. Rachel is clearly giving everyone the same story, royal mail strikes! They've been over for some time. I was also told to contact my bank to get the refund, that's not how it works and my bank confirmed this also, VB FASHION NEED TO REFUND me, and again, clearly not just me but all the other customers on here stating the same. Rachel told me she was busy, which is fair enough but not to have a reply now for 2 weeks is taking the absolute rip. My backside would have been fired long ago had I pulled a stunt like this. No reply, no items and no refund!! We are all struggling in this day in age and this company refusing to refund our hard earned cash. ABSOLUTELY DISGUSTING CUSTOMER SERVICES. AVOID AT ALL COSTS.

**UPDATE**
RACHEL EMAILED ME ASKING FOR MY BANK DETAILS TO REFUND THE MONEY. THIS WAS 1 WEEK AGO AND STILL NO REFUND!!!!!! ABSOLUTELY LIVID NOW. ORDER WAS 30TH DECEMBER AND SHE IS HOLDING ON TO MONEY WHICH IS MINE AND NOT HERS!

IN REPLY TO RACHEL, IT WAS 4 EMAILS I SENT, NOT 8 AS SHE STATED.

*************REFUND RECEIVED LATE LAST NIGHT****************

The product came to me quite quickly and The product was exactly what I wanted it fit perfectly Also the price was not bad at all. It was nice to hear from the company by email to ask me what I thought about the product which some companies don't do so very happy with everything.

Very good service and kept upto date I definitely buy off them again