VB FASHION Reviews 

Ordered 20 days ago paid and still have not received anything

No jumper no response to emails just give me my money back you absloute thieving scanners

Ordered goods with this company on 11 November. Still awaiting the delivery.
If the company is registered in Liverpool why is this taking so long to deliver ? I have got onto PayPal to claim the cash back as this companys records on Company's House state they may be in Liquidation according to their accounts. I got a rather badly worded Email basically telling me not to chase my order.... why?

Had a query re a stock enquiry and I emailed them. Still have not had the courtesy of a response….what’s the point in giving you an email when they have no intention of getting back ? Tried to call them. Dover Street never pick up the phone, main number called and twice was told on both occasions that I was number 1 in the queue….for a whole 15 mins ….very expensive products but they could do with matching their customer service to fit the brand which trades on quality. Zero quality re customer service. Appalling.

DO NOT BUY from this company. Robbers and thieves. Absolute garbage ‘company’. They might honour some orders but definitely not all as they should.

They know exactly what they are doing. Probably got a van or a garage full of stuff they can shift. If they ain’t got it, even though advertised as such, you don’t get it. Full stop. A load of waffle on their site says how fab they are and there’s a pity party statement on out-of-date info on postal strikes. Loads of hearts and vacuous, meaningless blurb.

I hope the introduction of regulations sees off the proliferation of these scammers. Sadly, post Brexit and post Covid have given rise to laissez faire business attitudes that appear to be the norm. These people find the cracks and diminish consumer rights by operating.

Good luck. You’ll need it if you order.

Placed and order with this company on the 24th if August and to I've yet to receive my order yes the delivery times state that once parcel has been shipped expect to wait 3 weeks for delivery but still no parcel I've tried contacting the company for a refund but all I get is an email stating about delivery times communication is absolutely shocking with this company whatever you do don't buy from them unless you want to be out of pocket

Ordered on 28th August. No item received and no response to correspondence.
I will be contacting trading standards

Dreadful no communication just take your money and don’t care. I have not received my order that I placed in aug. I have sent several emails no response other than postage strikes? I reported to trading standards and citizens have been in contact to tell me my legal rights. The worst service I have ever experienced. Will I ever get my order I hope other people don’t lose out on money so I wanted to share my disappointment to warn others.

ordered a few things now, all perfect! exactly as described & shown, the customer services is always outstanding! delivery always spot on. can not fault whatso ever!

Ordered 3 wks ago still haven’t received emailed them received an automated email back telling me due to postal strikes items are delayed !!!! WHAT postal strike , absolute crap customer service would not order again from this company , I will be contacting trading standards

I ordered an item on normal postage rates on 22 August. As of 21 st September, no goods. 2 emails sent and 2 generic replies saying mail strike delays!! Absolutely disgraceful company-scam.

PS-eventually received item-wrong colour and huge hole in back of cardigan. Rachel has not answered my complaint and has £27.09 of my money and I have endured poor service, wrong item and faulty too. Do not order!!!!!!!!!!!!!

Now 21st October-Rachel ignored emails asking for refund, item binned, £27.09 out of pocket-please do not be conned by this disgraceful company.

Never received item and after emailing company lots of times have never received a reply or a refund. Will never use again. Have contacted trading standards

Item never arrived, keep ignoring my messages will never trust this company in future or recommend to anyone. Robbed my money! Been waiting since 17th may for shorts and t-shirt set. £22 then delivery on top

I have ordered cardigan it never arrived. I have sent email nobody answered. Avoid this company.

I placed an order on 22 May, no communication other than told to wait the 30 days following estimated delivery date. This has been and gone, and empty promises made from Customer Services. I opened a case with my bank, but sadly it’s gone over timescale so they can’t do anything. Very clever of them to make you wait so long so there can be no comeback. I hate leaving bad reviews but, unfortunately, this one is very deserved. I’m out of pocket at a time I really can’t afford to be, with no dress to show for it. Shame on you VB Fashion.

VB Fashion are threatening to take this review down
- as they are disputing it. It is 100% factual and true.

Order placed 1st June 23 and marked as shipped on 5th June but order has not arrived on the 23rd June, I have emailed VB Fashion but no reply.

I used Klarna to make payment and have raised a not received dispute with them in the hope they assist me in receiving a refund. - UPDATE Klaviyo pushed and pushed on my behalf and refund was received.

Terrible company and 100% a scam.

Disgusting company - complete SCAM. They take your money then stall you when the items don't arrive. Then they ignore you.

DO NOT USE! Will be reporting to trading standards, etc

Update: do not believe their reply. All my ignored correspondence was with the email they say to contact. Yet they have no history? What a joke

Avoid this company. They will take your money and you won't receive the items. I bought 2 pairs of jeans on the 3rd December 2022. They never arrived. I emailed the company who advised that due to postal strike some orders were delayed/missing. I was advised they would resend the items. I contacted them again a month later as the items still hadn't arrived. To date, I am still emailing them every few weeks and it takes an average of one month to get a response either through the automated email reply states 4/5 working days. I have posted on their fb page twice, no response. I have private messaged and still no response. This company have taken £47 plus delivery charges of my hard earned cash and I have never received the goods that I purchased in good faith. 22 weeks later, I am still trying to get my money back!!!
I can only assume this is a scam company. I will be taking this further if I don’t receive my refund. Spent your money elsewhere people. Don't waste it on this company. How they have managed to get a 4 star rating is beyond me. Shocking customer service, shocking communication. Avoid at all costs.

Terrible customer service do not order looking at other reviews doesn’t look like I’m getting my order, don’t reply to emails isn’t a message option on there social media page or a call number avoid!!