Ordered two sweaters images show knitted items that look beautiful.The items that arrived are sweatshirt material printed with knit designs and are 2d not 3d. Very disappointed. Ordered a 5x and it fi... See more
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Review summary
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Clothing advertised looks beautiful. But easy to see that Ai and photoshop is used. I saw the same items advertised on another website. Called diaknit. Same product images, descriptions and format of... See more
Company replied
Ordered a dress and what I received is NOTHING like the image or description of what I ordered. Customer service offered a 20% discount to keep the dress and when I declined and requested instruction... See more
Company replied
I ordered a Tshirt in green but received one in dark gray with white stitching that was already coming loose. The size was ridiculously small. I have NEVER been so disappointed in an item that I've... See more
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2.3
Poor
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Vchics
Dear Mark,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Would like more info on shipping for…
Would like more info on shipping for orders still waiting on shipping update
November 27, 2025
Unprompted review
Reply from Vchics
Dear Kevin,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best Wishes
I ordered a couple of things and within…
I ordered a couple of things and within 8 minutes I felt uncomfortable after reading other people’s reviews so I went ahead and asked to cancel the order. Their response was that it should have been within 24 hours which I obviously did. Then they said they they sent the request to another department and then after that ignored all off my emails and stayed with my money. I never received my package either. I am trying to make sure this is reported to the right agencies to make sure this gets investigated and I can get my money back.
August 12, 2025
Unprompted review
Reply from Vchics
Dear Yalin Caceres,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best Wishes
products are amazing …
The products you have available are amazing very talented work and intricate details. The process was straight forward only thing I found was when viewing items it was in British pounds but at checkout it came up in dollars so slightly off putting as having to check it was correct amount but all in all very good
November 28, 2025
Unprompted review
Reply from Vchics
Dear Adam,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
False advertising
False advertising. The items look knitted, they're printed polyester. Total scam.
November 27, 2025
Unprompted review
Reply from Vchics
Dear Colin McWilliam,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Viking clothing
Website was well designed and formatted easy to navigate designs are beautiful but have yet to receive any articles of clothing to determine the quality..... okay about 2 weeks later received our order. No like other reviews it is not as it looks in the pictures on the website it is not knitted it is not plush.
How did the three things I ordered from me and my wife three of them was to size and one was Miss marked was not 2XL by any means it was small but my wife loved it, even though it was something I had ordered for myself.
At the end of the day you get what you pay for and anyone who expected to see the quality that is advertised in the pictures on the website for the price point you pay here. Not reality Three out of five stars.
November 26, 2025
Unprompted review
Reply from Vchics
Dear Michael Singleton,
Thank you very much for your feedback.
We will continue to strive to ensure that every customer is satisfied with our service and products.
You can tell us your order number, or you can contact our after-sales customer service at support@vchics.com to inquire about your order status.
We wish you all the best!
What a disappointment (Update)
What a disappointment. Having waited weeks, finally received the jumper I ordered for my wife. Result - a poor quality fabric and poor quality and badly set print - nothing like it is portrayed on their website. Highly expensive for what it is and can only think of it as a scam and lesson learned. Keep well away from these people.
Having received a response from Vichics I suspect their response is one of the choices offered by TrustPilot AI. The fact is, the garment is well below the quality advertised (I would upload pictures if I could) and this is backed up by the significant negative reviews out of 1077 - average 2.2 stars - greater number 1 star. I can get better quality on Etsy for less, without delivery charges and UK made. This slip of judgement on my side having been beguiled by their AI produced advert, I have to accept and forego the money spent - for I do not believe they will resolve the problem.
November 26, 2025
Unprompted review
Reply from Vchics
Dear Ian Flint,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
What i ordered was nothing like the…
What i ordered was nothing like the picture. It was cheap and nasty. When I asked for my money back they offered me a voucher. I refused this stating I didn't want to buy anything else and again asked for a full refund. After weeks for them to deal with i have now been informed their bank account is now temporarily frozen while they deal with multiple transactions. Would never deal with them again
November 26, 2025
Unprompted review
Reply from Vchics
Dear Jenny Barnett,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
My brother's birthday was coming up
My brother's birthday was coming up. I thought a good sweater might be nice. The pictures seemed of quality. Got the item and it was of such poor quality I thought this must be a truly brazen seller. Unfortunately, I had not searched for reviews of their products prior to buying. Big mistake. Now I'm in a email conversation with them about me returning the item. They want pictures that show how the 2X they sent me is barely even a Medium. Unbelievable!
November 18, 2025
Unprompted review
Reply from Vchics
Dear O Somera,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
SCAM
This company is a scam , beware . The items they send to you is printed on cheap fabric , its not what you see in picture.
November 25, 2025
Unprompted review
Reply from Vchics
Dear Customer,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
The ugly face of online trading
Due to system restrictions, I must register 1 stars; the real figure is -20 stars. Paid £120 for three items. What turn up are some garbs that I would not even give to a charity. To the folks at Vchics, you are in breach of the Trade Descriptions Act 1968 (1968 c 29) where The Act aims to prevent businesses from making false or misleading statements about goods and services they offer. Since I do not expect the company to do anything about the issue ( other than rhythmic mantra of vague apologies), I am tempted to ask the UK government to apply a 200% tariff on the imports of these odious items.
November 25, 2025
Unprompted review
Reply from Vchics
Dear Rob Lechon,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Ordering was simple and product…
Ordering was simple and product illustrations were nice
November 24, 2025
Unprompted review
Reply from Vchics
Dear Timothy Wallace,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
So far everything is going well.
So far everything is going well.
I haven't received my packages yet.
And I can't wait for it to get here.
November 22, 2025
Unprompted review
Reply from Vchics
Hello, thank you so much for taking the time to share your positive feedback! Could you please tell us your order number? Or you can contact our after-sales customer service at support@vchics.com to check your order status.
I wouldn't even give it 1 star so…
I wouldn't even give it 1 star so disgusted with the product. Nothing like the pictures. I ordered cable jumper as a gift recieved a cheap printed hoody.
Wish I'd looked at the reviews before buying.
November 20, 2025
Unprompted review
Reply from Vchics
Dear Carol Dowell,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Beautiful clothes
The products look fabulous and I can't wait to receive them. I am a little concerned however because I haven't received an order number or shipping information. This has caused me slight anxiety because I ordered Christmas gifts for my family.
But your products are beautiful and I can hardly wait to receive them.
Thank you.
November 17, 2025
Unprompted review
Reply from Vchics
Dear Lynn Macri,
Thank you so much for your feedback.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best Wishes
I didn't like that there was not enough…
I didn't like that there was not enough pictures, ex: no pictures of the front or vice versa. Don't really know what to expect until I receive my items
November 22, 2025
Unprompted review
Reply from Vchics
Hello, thank you so much for your comment and feedback! We are always looking to improve our website, so we really appreciate you sharing your thoughts. If you would like to see more product information, you can contact our after-sales customer service at support@vchics.com.
I just bought a snowflake Christmas…
I just bought a snowflake Christmas dress, I want to return but have no way to know the process! It was a cheap print on a poorly made fabric and not anything like the picture! What a waste of money and time. Don’t order from this site I would give it no stars if it was an option 😡
November 6, 2025
Unprompted review
Reply from Vchics
Dear Darlene Mattuchio,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Do Not Buy
When I finally received what I ordered it was NOTHING at all like they show on their website. It was to be a cardigan sweater but what came wasn't no sweater it was the cheapest material and looked nothing like the picture on website and I paid $70 for this. I emailed the company wanting my money back and a return slip to mail it back. But they want me to take a picture and then they will decide what to do. WRONG I need to return and get my money back. And their support system SUCKS!!!
November 14, 2025
Unprompted review
Reply from Vchics
Dear Debra VanDyke,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Cheap Products
Shipping took forever. Products don't look anything like advertised. Cheap, slick material.
November 18, 2025
Unprompted review
Reply from Vchics
Dear tammy jack,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
The photos are absolutely nothing like…
The photos are absolutely nothing like the real garment. I’ve paid £50 for what looked like a warm thick long Celtic coat and it’s been made out of the thinnest fabric ever. It’s an absolute SCAM. Disgusting
November 18, 2025
Unprompted review
Reply from Vchics
Dear Sue Harland,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
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