Ordered two sweaters images show knitted items that look beautiful.The items that arrived are sweatshirt material printed with knit designs and are 2d not 3d. Very disappointed. Ordered a 5x and it fi... See more
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Clothing advertised looks beautiful. But easy to see that Ai and photoshop is used. I saw the same items advertised on another website. Called diaknit. Same product images, descriptions and format of... See more
Company replied
Ordered a dress and what I received is NOTHING like the image or description of what I ordered. Customer service offered a 20% discount to keep the dress and when I declined and requested instruction... See more
Company replied
I ordered a Tshirt in green but received one in dark gray with white stitching that was already coming loose. The size was ridiculously small. I have NEVER been so disappointed in an item that I've... See more
Company replied
2.3
Poor
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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So many illegitimate sites
So many illegitimate sites! Ive researched now 20 of these sites. Fake AI photos with the same models modeling in the same pose, different AI produced clothing with multiple colors and patterns. Actual great looking clothes that don't exist. DONT BUY ANYTHING ONLINE WITHOUT MAKING SURE IT EXISTS!! When you can't find a similar item from a legit site, IT IS FAKE! Don't believe me? Go ahead, order that perfectly designed sweater, dress, or coat. They've probably made millions on American consumerism.
November 15, 2025
Unprompted review
Reply from Vchics
Dear wakey,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Reply from Vchics
Dear Clare,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
I have had a terrible experience with…
I have had a terrible experience with this company! I never received the top I ordered ( they kept telling me that it was “stuck in customs”…) finally, after several weeks, I requested a refund…I have never received a refund! I will NEVER do business with them again!
October 14, 2025
Unprompted review
Reply from Vchics
Dear marilyn hu,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Awful awful
Please please stay away from this company. I ordered two thick knit jumpers from them. Paid £70.08. Which i thought was good for a proper knitted thick Icelandic jumper.
But I got 2 nylon tops with a print of the design on the tops. Reported this and never got an answer.
So rang paypal lucky enough i paid through them. As soon as I said who it was they straight away gave me my refund.
People please stay well clear of this awful company. Trading standards have been informed.
November 12, 2025
Unprompted review
Reply from Vchics
Dear Helen Hunt,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and we are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve the issue for you.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Don’t ever order anything from here
Don’t ever order anything from here. And PayPal doesn’t stick up for their customers at all. I ordered a sweater for Halloween on October 21 and I never received it by the 28th which it said on their website that I would have it by Halloween. I never received the item and it shows that it’s shipped and came to me. They refunded me at PayPal and then took the money back in favor of the customer so now I’m out almost $50 for nothing.
October 22, 2025
Unprompted review
Reply from Vchics
Dear Anisa Jackowski,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Total Scam
Less than one star. My wife ordered a dress, sort of a costume style, and what arrived a few weeks later was a printed smock. Terrible quality. When I asked for a refund, they said it was shipped from China, and a 20% discount was all they could offer. When pressed for the refund, they upped the discount to 30%, as if I will every shop there again.
September 3, 2025
Unprompted review
Reply from Vchics
Dear Lester R.,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Didn’t look like anything in the picture and I can’t return the item
The dress I bought for £40 looked nothing like the picture. It was literally a printed out pattern on some cheap fabric. Also very bad sewing work as well. And I can’t return the dress no matter how many calls and emails I send. I recommend not to buy anything off Vchics.
September 10, 2025
Unprompted review
Reply from Vchics
Dear Sophie Summers,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
The product doesn't look like the advertisement.
The product doesn't look like the advertisement at all, the material is poor quality, and the designs are printed not sewn into the fabric. I could not be more disappointed in my purchase and will be seeking a refund.
November 12, 2025
Unprompted review
Reply from Vchics
Dear Jeff Wood,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I have not received anything I have…
I have not received anything I have ordered. No updates, nothing. I don’t understand. No emails about my orders. I need some help please.
October 24, 2025
Unprompted review
Reply from Vchics
Dear Jaqulene Cantley,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best Wishes
Scandinavian Spirit at its finest.
All selections maintained true to the Scandinavian/ Norse traditional culture. It is hard to find true culture apparel that isn't going to cost you your first born child and an animal sacrifice. The only negative I have is that there was no guarantee on delivery dates given or even an estimate of when things will arrive.
November 10, 2025
Unprompted review
Reply from Vchics
Dear Customer,
Hello, thank you for your interest in our website and your positive feedback!
To find out our shipping times, please visit our website: https://www.vchics.com/pages/deliveryshipping?spm=..index.footer_1.1
For any further questions, please feel free to contact us.
Have a nice day!
Ifi I can give a zero I would
If I can give a zero I would. The images are real sweaters but what you get are these printed thin material crap. BUYERS BEWARE!!
November 2, 2025
Unprompted review
Reply from Vchics
Dear Grace,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Boots
Selecting the clothes, love the bohemian style, and cashmere sweaters, accessories, just my style of clothes
November 11, 2025
Unprompted review
Reply from Vchics
Dear Rocio Rivera,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
I would give it a negative number if…
I would give it a negative number if possible. The items received are not at all like the photos ordered from. The quality is cheap. They are dragging out the refund response. Do not buy from this company.
November 10, 2025
Unprompted review
Reply from Vchics
Dear Melissa Broadwell,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
It was a simple checkout
November 9, 2025
Unprompted review
Reply from Vchics
Dear Lori Hynes,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Reply from Vchics
Dear Richard Jenkins,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Absolute garbage.
Absolute garbage! No different than the likes of Shein, Temu and the list goes on and on.
November 3, 2025
Unprompted review
Reply from Vchics
Dear Gwen B,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Nice choice of items
Nice choice of items. I bought so many things. Very nice selections!
November 6, 2025
Unprompted review
Reply from Vchics
Dear Amy,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Vchics did a bait and switch on my…
Vchics did a bait and switch on my order. I expected delayed shipment but very disappointed the supposedly linen embroidered beautiful picture of my blouse order turned out to be an oversized unwearable ugly flowers painted on slick polyester . I did get 3 replies to my 3 emails to their service desk for a $5 refund to keep it!! Gee thx but No! Just sent my 4th email
October 16, 2025
Unprompted review
Reply from Vchics
Dear Cathy Young，
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Reply from Vchics
Dear Thomas Chowns,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
The website is very well constructed
The website is very well constructed. Great details on the products. Easy shopping and check out. Will definitely recommend to others and will most likely purchase more in the future.
November 5, 2025
Unprompted review
Reply from Vchics
Dear Jennifer,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
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