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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that orders arrive quickly, even to challenging locations. Many people highlight the exceptional customer service, with staff being described as helpful, knowledgeable, and polite, providing excellent advice and support. Reviewers appreciate the high quality of the products and the ease of finding the correct parts on the website. The overall sentiment indicates a reliable company that consistently provides great service and products, making it a preferred choice for many customers.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent advice and efficient... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and excellent... See more

Product

Customers consistently note positive experiences with product quality and availability, often finding exactly... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the speed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wouldn’t go anywhere else. Super fast delivery even to Northern Ireland which at times can be troublesome. Website is laid out so even a novice like me can easily find what I need and if I can’t, then... See more

Rated 5 out of 5 stars

I've just had a delivery from VE which was very quick and efficient and good value. However I wish to add the exceptional help and advice I received when I had to rebuild my Rally 200 on the way to th... See more

Company replied

Rated 5 out of 5 stars

Guy at VE uk , we're very helpful in chasing my missing parcel that was delivered to the wrong address due to currier incopetance. great service . well done guys !

Company replied

Rated 5 out of 5 stars

If I’m looking for a Vespa part or accessories then VE are my first port of call, mostly because they will have it in stock, the part will be of good quality and the knowledge of the people at VE is e... See more

Company replied


Company details

  1. Motor Scooter Dealer

Written by the company

VE (UK) has been supplying scooter parts & accessories for 48 years. We are known for our reliabity and experience. Our staff are here to help and advise all customers on all aspects of Lambretta and Vespa classic scooters as well as all the Automatic scooters in the UK market. We look forwad to helping you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

428 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality parts

October 25, 2023
VE Uk logo

Reply from VE Uk

Hi Pete, thanks for taking time-out to send in your review. The quality of the parts we supply is down to the brand names we supply. We always strive to have the best quality parts on the shelf for our customer base. Thanks again for a great review, Cheers!

Rated 5 out of 5 stars

Was happy pleased with speed an package…

Was happy pleased with speed an package of items and help wheel phoned

September 26, 2023
VE Uk logo

Reply from VE Uk

Hello Stephen, Your review is very welcome. It is always nice to hear from our customers that they received their order and everything was well packed and correct. All the very best. the VE Team, cheers!

Rated 5 out of 5 stars

Bought a set of exhausts for my bike

Bought a set of exhausts for my bike. Brilliant communication, amazing product, fast delivery and excellent price. Highly recommended.

September 26, 2023
VE Uk logo

Reply from VE Uk

Hi, great review from you. Your review says it all. We thank you most sincerely for your review. We are always on hand to give the. best quality service. Many thanks for your order. All the best, cheers.

Rated 5 out of 5 stars
VE Uk logo

Reply from VE Uk

Good morning Steven, thank you for your review. We are well known for our tech support.
Many customers have benefited from our help. Thank you for your support, Best wishes and hope to hear from you soon, Cheers! The VE Team.

Rated 5 out of 5 stars

A swift and efficient service

A swift and efficient service. No faults.

September 25, 2023
VE Uk logo

Reply from VE Uk

Hello Bob, you are a man of few words. However, what you wrote in your review was straight to the point. We thank you for your honesty and hope to hear again from you soon, Kind regards, the VE Team, cheers.

Rated 5 out of 5 stars
VE Uk logo

Reply from VE Uk

Morning vespa230, thank you for your review. It's nice to receive your opinion. We aim to be on top of matters, and getting your order out to you promptly is vital to keep you happy with our service. All the very best, the VE Team.

Rated 5 out of 5 stars

Rob was very helpful and friendly and I…

Rob was very helpful and friendly and I got my order very quickly. Really happy with this service. I would definitely recommend this business and I will continue to order from them.

September 27, 2023
Unprompted review
VE Uk logo

Reply from VE Uk

Hello Dawn, many thanks for the great review. Rob is very helpful to customers and explains tech issues on a simple platform for customers to understand. He thanks you for your kind words. We look forward to being of assistance in any future dealings with you. All the best.

Rated 5 out of 5 stars

Awesome parts store.

Been using the online shop for a couple years and I'm happy.
Plenty of aftermarket parts for yamaha scooters oem or malossi,,,
Delivery's are informed and quick and items arrive safe and well packaged...
I have shared your site with many of my fellow xmax riders on Facebook and they're all happy with the service and availability of OEM parts or parts that require importing.. thankyou for providing this service

September 13, 2023
Unprompted review
VE Uk logo

Reply from VE Uk

Hi Liam, thanks for a great review. Thanks also for sharing our site with your fellow Xmax riders. It's a pleasure to deal with someone who appreciates our efforts on their behalf. We look forward to being of service to you in the future. All the very best, the VE Team, cheers.

Rated 4 out of 5 stars

Product good but no installation…

Product good but no installation instructions included or links given to an online video.

I fitted it without help from VE UK and one advisor suggested they would contact the supplier or maybe provide their own installation instructions.

August 27, 2023
VE Uk logo

Reply from VE Uk

Hello PM Jones, We have actually spoken with you in reference to your review and advised you on how to fit the handlebar mirrors. All the best, The VE Team.

Rated 5 out of 5 stars

Excellent

This company are always happy to help with advise, nothing is too much trouble, very knowledgeable.

August 27, 2023
VE Uk logo

Reply from VE Uk

Good Morning Paul, Great review, many thanks. Help is always available, especially with so many new riders on the road. It pays to call us for assistance. Thanks for choosing VE UK. All the best, from the VE Team.

Rated 4 out of 5 stars
VE Uk logo

Reply from VE Uk

Hello Craig, thanks for your review, Sadly the PO is great one day, and the next day - poor service. You ordered on Bank Holiday Monday and your order left us on Tuesday. Perhaps you might consider popping over to see us, as you are 20/25 minutes away. and it would save the PO from being involved. It would also be nice to put a face to a name. Thanks for the review.

Rated 5 out of 5 stars

Fast service and cheaper than other…

Fast service and cheaper than other sellers

August 26, 2023
VE Uk logo

Reply from VE Uk

Hello Robert, thank you for a great review. Whilst we are always competitive on prices, we
try to ensure the prices are fair at VE. Likewise, we are well known for our fast service and delivery. We hope to hear from you again soon. Cheers, and thanks!

Rated 5 out of 5 stars

Excellent service and price on my doorstep.

Really good price, I’ve been after one of these for a while and to be able to pick it up locally is a really good bonus, I was emailed when available and received a phone call so I’m very happy with the service. Didn’t know this was on my doorstep.

August 25, 2023
VE Uk logo

Reply from VE Uk

Hi Terry, Thanks for your visit. We're pleased the Casa petrol cap suited your requirements. A nice little Item. Thanks also for a very positive review. Hope to see you again soon, Cheers from the VE Team. All the very best.

Rated 5 out of 5 stars
VE Uk logo

Reply from VE Uk

Hi Sean, and thanks for a great review! We always try to keep stocks of parts for all Vespa models. Loyalty is our Number one commitment. Keep the faith Sean, Regards from all the VE Team, cheers!

Rated 5 out of 5 stars

Good honest friendly service and …

Good honest friendly service and advice always available

July 26, 2023
VE Uk logo

Reply from VE Uk

Hi Stephen, thanks you very much for your review. You have certainly nailed down our work ethic. We are always happy to help customers who ask the questions. We hope to hear from you soon. Cheers, all the best

Rated 5 out of 5 stars
VE Uk logo

Reply from VE Uk

Thanks Andrew for your review. The whole idea of our work ethis is to ensure our custimers get the very best of service from our team. Thank you for highlighting the quality of our service. All the very best, Cheers.

Rated 5 out of 5 stars

Fast no nonsense

July 26, 2023
VE Uk logo

Reply from VE Uk

Morning MrD, We are delighted to receive your review. Your review states what most customers want when placing an order. We always get orders out and away to customers to fulfil our commitment. Thank you for a great review. All the very best, The VE Team.

Rated 5 out of 5 stars

Very pleased with the order and process…

Very pleased with the order and process thanks ‘D’

July 26, 2023
VE Uk logo

Reply from VE Uk

Hi Dave, thank you for a positive review. Our response is to note your comments and pass them on to our VE Team. We work hard to ensure every VE customer is happy with our work ethic.We hope to hear again from you soon, All the best, the VE Team, Cheers!

Rated 5 out of 5 stars

I’ve never had any problems with this…

I’ve never had any problems with this great company , always have the parts , delivered really quickly , fantastic service and good prices

July 25, 2023
VE Uk logo

Reply from VE Uk

Hello Richard, you have sent us a brilliant review, and of course we respond with our sincere thanks. Our VE team are constantly checking that our service is at the top of our work agenda, supplying customers and ensuring we are fulfilling all our customer requests. Many thanks for a brilliant review, Kind regards, the VE Team.

Rated 4 out of 5 stars

the quick delivery was great

the quick delivery was great. Website is a bit clunky but you get used to it. Part of my order was unavailable - it would be good to get updates about when this part is going to be available. Heard nothing so far after 5 days.

July 23, 2023
VE Uk logo

Reply from VE Uk

Hi Andy, thanks for the review. We have explained that the person who advises customers of any issues with their order was off ill with a virus. He's back now and has been in touch with you, explaining the issue. Sorry for the delay advising you, Best regards The VE Team.

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