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Rated 1 out of 5 stars

On the 14th December I reached out to Veetee after discovering green mould in my twin pack of lingerie grain rice. I sent pictures of my findings. I was offered 6 packs of rice as compensation (I thin... See more

Rated 5 out of 5 stars

Veetee rice is amazing. Thank you for making my busy life less stressful when I’m in a hurry to serve delicious meals for family, friends & even the occasional romantic night in :-) No fuss to... See more

Rated 5 out of 5 stars

Quick and easy. I usually stick with the Thai sticky rice - it has a nice texture and a bland taste that mixes well with Thai, Chinese or Indian dishes. However, the other versions are fine, it's ju... See more

Rated 1 out of 5 stars

Mould identified in my rice resulted in me throwing all my chicken dinner in the waste bin. £8 loss and still waiting after 2 months for my promised compensation. Please avoid buying Veetee rice - so... See more

Company details

  1. Restaurants & Bars

Information provided by various external sources

VeeTee Rice is one of the largest rice companies in the UK, supplying numerous major supermarkets as well as exporting internationally to over 50 countries. Started in 1987, you could say that we’re well travelled, and it’s this journey that allows us to deliver amazing food that’s easy to prepare and affordable.


Contact info

3.4

Average

TrustScore 3.5 out of 5

369 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Huge fan of the product range

Huge fan of the product range, in particular the duo rice pots and mac and cheese heads.

Staple in our weekly shops for quick and easy lunches and dinners at reasonable cost.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Good Customer service

Really good fresh tasting rice, had a small issue contacted customer service and problem was solved and handle excellent. 100% would buy again and do weekly.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible flavour, 10/10 customer service

I was someone who previously had an off pot of rice waaaaay last year, and they went absolutely above and beyond in discovering the batch issue, and keeping me informed with all the changes they’ve made since to the packaging to rectify that. Now it’s solved - and trust me, I’ve had enough of their rice since to check. Really the kind of customer service you dream of. They’ve converted me into a loyal customer - my kids love their rice pots! The flavours in their range are incredible.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Convenient & Tasty

I recently tried Veetee Rice Duo Pots and HungryHeads Mac & Cheese, and both have become absolute staples in my kitchen!

The duo pots are a game-changer! The perfect portion size, and much better than what I make in my rice cooker. Plus, they’re super convenient—ready in minutes and no mess

Also their new macncheese product Wow! Creamy, cheesy, quick and easy.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

I did the Veetee challenge

I did the Veetee challenge. Veetee microwave Basmati vs Tilda microwave Basmati. Unbelievable!
Veetee won hands down. Whiter, more aromatic, fluffier and tastier. - can strongly recommend. From now on rice pouches are history it's Veetee trays for me .

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

The worst company I have ever dealt…

The worst company I have ever dealt with. I wasted my time going back and forth in emails with their so called “customer service”. After asking for batch numbers and pictures of the moldy rice I was completely ignored. I emailed them three times reminding them I still had not received a response. I’ll be making sure everyone I know does not spend their money with this company. Shocking customer service

February 8, 2025
Unprompted review
Rated 3 out of 5 stars

Just buy locally

Took a few days to receive any contact towards my refund. There is a small quality issue and I was only given 5months expiry for 3kg rice

February 1, 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service!

We use their stick rice a lot, but we had a pot that went mouldy well before the BBE date. I sent a complaint (with photos) to Veetee, got a quick response and they asked for further information whilst they investigated. In the meantime they sent me a tray of 6 (12pots) as a replacement. I can’t fault their customer service and only dropped a star because of the initial mouldy pot.

September 27, 2024
Unprompted review
Rated 1 out of 5 stars

Worst Customer Service

Bought rice from Tesco, and its nowhere close to Basmati, when complained they ask to send sample rice and sending me cooking instructions, as I dont need to teach them how to make my own food, I been cooking for over 35 years now.

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

Mould in boxed packs

Bought a brand new sealed box of 6 packs of rice only to find black spots/mould on them, unacceptable waste of £6.90 and have nothing to eat for lunch at work

April 5, 2024
Unprompted review
Rated 1 out of 5 stars

Another mouldy pot

I am another who bought these pots . One was mouldy, numerous complaints to VeeTee were ( after an initial response and promise of replacement), ignored. No replacement arrived.
I have reported them to food safety Medway as there is a clear public health risk from contamination. Especially if the rice had not become frankly mouldy by the time it was consumed.

March 1, 2024
Unprompted review
Rated 2 out of 5 stars

I ordered some basmati rice straight…

I ordered some basmati rice straight from veetee , 2 packets were black , customer service very helpful and sent 12 replacements, how ever I sent all the information necessary batch and barcodes and I received no information on why , told they have not received convenient since I was told to dispose of said items the date is approximate they will know

February 28, 2024
Unprompted review

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