VeeWee Reviews 

92
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Very poor customer service, with lazy sales reps who clearly have no pride or joy in their job. Initially received the item on Monday. I was expecting one 226mm tailpipe for the beet... See more

Rated 5 out of 5 stars

Ordered a new petrol tank sensor plus a few other little bits and arranged delivery to my local garage for fitting. Very reasonably priced parts, free delivery a bonus, parts arrived very quickly, ove... See more

Rated 1 out of 5 stars

It is bad enough that I have not received an order I paid for over 2 weeks ago which was supposed to be delivered within 48 hours but I have emailed sales asking them to chase it up and a week later t... See more

Company replied

Rated 2 out of 5 stars

Brilliant service and parcel was sent out in no time. Unfortunately the parts I had ordered where very poor quality and even though well packaged they where already bent and useless suggesting they w... See more

Company replied

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2.4

Poor

TrustScore 2.5 out of 5

92 reviews

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2.4

All reviews

(92)

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Rated 4 out of 5 stars

Super service from enthusiastic staff

I run a pair of air-cooled VW's and have found the service from GSF/VeeWee absolutely great. I also ran until recently a Golf Mk3 and found them just as good for that as for the air-cooled stuff.

High;y recommended!!

May 27, 2013
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

My brother has been looking for parts for his VW overseas but eventually found it on veewee.co.uk. I have had no issues with the transaction and prompt delivery. Good service overall.

May 20, 2013
Unprompted review
Rated 5 out of 5 stars

mistakes rectified ultra fast - VeeWee and GSF have really improved drasitcally

items received within 48hrs and pretty reasonable quality. A small mistake was put right within 24hrs - you cant really ask for more.

I used to shy away from GSF and veewee because their goods were severely inferior, but they are incredibly hugely improved and often identical to vwheritage/JK etc, but vastly cheaper.

You know what - these guys are seriously improved and if like me you previously swore never to order from them again; just pop into a GSF store and look at the quality of the stuff. EG their alternator pulley wheels are very heavy duty and dont shatter in under 100 miles like vwheritage ones do, plus they are very reasonably priced.
Their engine cases are the same brand as the other suppliers, but cheaper PLUS you can get 10% discounts in store or via email and all of a sudden, the case becomes an unmissable bargain!!

GSF are now very serious competitors in the VW aircooled market, and Im pleased there's one within 15 miles of me and also that I can order online - well done guys; huge pay rises all round!!!!!

May 19, 2013
Unprompted review
Rated 5 out of 5 stars

👍👍👍👍👍

Arrived within 48hrs as stated, well packaged and good quality gear. The site could do with a bit of a tweek as its not the quickest to get around when you type in a search it just sends you where ever it feels like 🇩🇪🇬🇧🇺🇸

May 7, 2013
Unprompted review
Rated 2 out of 5 stars

No customer service or communication.

I sent an order then realised a mistake on my part. I had ordered the wrong year part. I sent an email immediately to their sales team asking for a change and one item to not be included. I got no response and the item was included in the order.
An email saying it could not be removed or even some sort of response would have been nice, but I got nothing.
Bad customer service. I will use someone else in future.

April 29, 2013
Unprompted review
VeeWee logo

Reply from VeeWee

Hello Andrew,

Thank you for posting you review.

We aim to have all orders received before 4pm picked and packed within an hour. This means that our sales team does not always have time to catch an order to amend it, which in this case is what has happened.

I cannot tell from your review name which order this relates to, so please contact us at sales@veewee.co.uk or call us on 0121 626 7981 to arrange return of the items that are not required for a quick resolution.

Regards, Veewee Sales team

Rated 4 out of 5 stars

Confused

I ordered a VW Beetle exhaust kit (order 150000479). The exhaust arrived with only one exhaust tail pipe and one exhaust pipe clamp. Telephoned GFS and man said they don't deal with online problems, and told me to phone Vee Wee. Telephoned Vee Wee and asked for the other tail pipe and fitting clamp and the man I spoke to said he would send both items on to me. Two days later an exhaust clamp arrived with a exhaust fitting kit I already had from the first delivery, and no exhaust tail pipe. I didn't trust the company to get it right and send me the tail pipe, so I just ordered one and paid for it separately. I can't imagine how the person packing the original order could think that a twin exhaust kit should be shipped with only one exhaust tail pipe?!?

12/04/2013 : Vee Wee later contacted me with an apology and a refund for the tail pipe. Good customer service, and they tell me they have corrected the error which was caused by a packaging list that was in error. Pleased with their response.

April 4, 2013
Unprompted review
VeeWee logo

Reply from VeeWee

Hello Mark,

We are really sorry about the problem with the Exhaust kit you ordered. We have looked into the issue and found an error in the kit component list which be corrected asap.

We will be contacting you by email to resolve.

Regards,

Veewee sales team.

Rated 5 out of 5 stars

Helping to keep my bug on the road

Ordered a new petrol tank sensor plus a few other little bits and arranged delivery to my local garage for fitting. Very reasonably priced parts, free delivery a bonus, parts arrived very quickly, overall very satisfied. Glad to be able to find a wide range of parts with ready availability for my '77 bug, would definitely use again. Quick, no hassle, easy to order without having to fill in endless registration forms online. Highly recommended for ease of use, with choice of paypal or credit/ debit card payment.

April 3, 2013
Unprompted review
Rated 1 out of 5 stars

Parts don't fit

Window winder mechanism for VW T2 is of poor quality. Just doesn't fit properly. Will have to buy from another more trusted source.

March 20, 2013
Unprompted review
VeeWee logo

Reply from VeeWee

Hello John,

Sorry to hear that you have had trouble fitting your window winder mechanism.
We sell quite a few of these winders and have very little problem with them.

If you give our technical department a call on 0208 917 3803 or email us at technical@veewee.co.uk and we will sort out the issue for you asap.

Regards,

Veewee sales team.

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