A casino that cares. Last year I had the amazing Matt as my account manager. Ended up with a Christmas Hamper and Amazon vouchers that made my work colleagues jealous. I remember winning the Jackpot o... See more
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Joined Recently few days ago and I having so much fun . I placed £60 on different slots and won it all back two days running and my Withdrawals have been in my Account by next day. Excellent Service a... See more
Company replied
Put a withdrawal in thursday and friday last week and now monday and had no email to say processing like other sites and still not approved yet my user name is fatsteve1974 could u please get back asa... See more
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SCAMMERS!! BROTHER WON £2600 LAST THURSDAY NO PAYOUT !!NOW BLOCKED HIS ACCOUNT !! DO NOT ANSWER EMAILS!! This is his username Nowin4daz Update!!he has now sent Driving license Selfie Ba... See more
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Company details
Written by the company
Joining an online casino site, sounds good right? If we offer bonuses and promotions, that’s even better. Are you ready for Vegas?! As soon as your join Vegas Spins you can expect amazing goodies and offers. So, watch out!
Contact info
United Kingdom
- promotions@vegasspins.com
- vegasspins.com
4.0
Great
171 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Promo code
Promo code
You were very helpful as I wasn't sure of my promo code and it was explained to me of what I need to do and was credited with the 30 fs which I appreciate very much thank you
Great pleasure dealing with you 🙂
October 25, 2024
Unprompted review
Reply from Vegas Spins
Hello Louise,
I wanted to take a moment to thank you for your recent review of our slots and bingo games at Vegas Spins. We’re delighted to hear you enjoyed your experience with us!
Our team is dedicated to making sure our players have a fantastic time, so your positive feedback means a lot to us. It’s always a pleasure to hear from satisfied customers like you.
Thank you again for your review
Kind regards,
Vegas Spins.
Please please please avoid this site…
Please please please avoid this site like the absolute plague. As a longtime casino player, I gave this site a try. They are quick to take funds and then request verification which I have no issue with. But each time you submit what they ask for in full they request another document, so you submit and wait another 24 hours, then they request another, which you submit and wait another 24 hours, then they request another but as the file download isn’t in the format they require as your bank doesn’t support the information request in the specific format they want they refuse to verify you. Even though they have your passport, bank statement, image of the front and back of your deposit method. Honestly I love playing online but the whole joy of winning is quickly removed when they refuse to verify you based on information they only requested on the third request! Completely unethical and not a pleasant experience. You can’t speak to anyone, online chat can’t help, emails only responded to every 24 hours and no level of service or loyalty to customers
Update- another 24 hours and still no resolution despite providing even more documentation. Complaint logged with the ombudsman and trading standards. No response from vegas scams
Additional update: after another 24 hours, they are now requesting an additional bank statement even though they requested a pdf download of my transactions to them which was provided 48 hours ago. My bank didn’t support the format requested by them and I had to obtain this by pleading with my bank which was humiliating. I submitted this in the format they specifically requested it in but this now isn’t good enough, even though it is exactly what they requested. So they want my official bank statement which is not issued until the 1st of the month.
For a bit more context, I originally desposited around £700 in a day and eventually accumulated wins of £2500. On the basis of my winnings I continued to deposit as I could afford to (with what I had won). However, as they are not paying me what I won I couldn’t afford to lose £2500 without the winnings and I am now almost £3k out of pocket which is now causing me hardship. Anyone that gambles knows the aim isn’t the win it is the dopamine of playing so I deposit what I win as it is my hobby. It isn’t a hobby when you are £3k out of pocket due to them scamming you.
I have sought Legal advice now as this is cruel and inhumane and the gambling control commission have advised everything I provided on the 1st request was enough to verify and they cannot see any legal justification for requesting the additional information every 24 hours.
Further update. My account is blocked after telling them how unwell they had made me and asking them to explain each document request, the purpose of the request and why what they had already requested wasn’t sufficient. A manager called me as I stated my mental health was suffering as a result and he said he would ask if last months statement was enough but that would have to be on Monday, and if it wasn’t enough I would have to submit it when I received it on 1st November (with no guarantee they wouldn’t ask for anything else after that which has been the pattern)
To clarify, they have not answered any questions asked of them in relation to why they had requested each document type and why they continued to request more every 24hours instead of in one request, nor have they explained why what I have submitted at their request to date is not enough. They have no empathy at all, so as it stands I haven’t actually won anything and I am significantly out of pocket with no guarantee of when I will get my funds and no way of contacting them outside of emails which are only answered every 24-72 hours.
I sought Legal advise, logged formal complaints and to date I have been advised that everything I have provided should be more than sufficient and from my own research these are common tactics (the next they ask for a selfie to further humiliate you which I am anticipating will happen) to tip you over the edge and lose your fight due to the strain it puts you under. I aim to ensure that this company is closed down
October 16, 2024
Unprompted review
Reply from Vegas Spins
Hi there,
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologize for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately via Trust Pilot form to collect some more details.
Kind Regards,
Vegas Spins
Great customer service quick n easy
Great customer service quick n easy
October 12, 2024
Unprompted review
Reply from Vegas Spins
Hello Jon,
Thank you for taking to time to share our experience with us and our agents! We are delighted to hear that you had a great time with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Vegas Spins soon for even more exciting games and prizes!
Best regards,
Vegas Spin Team
Wanted 0 stars!
Wanted 0 stars!
This site is the worst of the worst! i have now won nearly £400 since joining...... always goes into bonus rather than actual funds!!!! you can NEVER meet the wagering requirements so it is pointless! dont waste your time unless you actually play without hope of winning EVER.
October 7, 2024
Unprompted review
Reply from Vegas Spins
Hi Sam,
We’re sorry to hear that your experience on our site hasn’t met your expectations, and we apologize for any inconvenience this may have caused. We understand how frustrating it can be when the games aren’t going your way.
Please know that all our game outcomes are completely random, and we have no control over them. An independent organization regularly reviews our games to ensure fairness and randomness, so you can trust the integrity of the results.
We’d be happy to review your gameplay and, if possible, offer some tips to help improve your experience and extend your playtime without needing to make additional deposits. We’ve already reached out to you privately to request your account details, so we can provide more personalized support.
Best regards,
Vegas Spins Team
Up until recently I would have given…
Up until recently I would have given Vegas Spins a 5 Star Review but I have currently had massive problems recovering a Sizeable amount I Won and Hope that Someone will Reach Out to me and sort this issue out and Then Hopefully I can come back on with a Much Better Review. UPDATE: After Vegas Spins Reached Out to Help me with the problem I was having I must admit that they dealt with it Efficiently and I received My Winnings within 1 day 👌 Well done to the Support Team
September 18, 2024
Unprompted review
Reply from Vegas Spins
Hi Steven,
Thank you for your feedback. We regret any inconvenience you may have encountered due to our verification process.
As a reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us. Although we recognize the potential disruption, this process is essential to maintaining a safe and fair gaming environment for all our customers.
We are eager to review your case and and help obtain a swift resolution for you. We have contacted you privately for details.
Kind regards,
Vegas Spins Team
Joined yesterday and deposited won a…
Joined yesterday and deposited won a little bit and withdrew it and now the next day it won't let me log into account and I've not received my withdrawal either. What an absolute scam
August 31, 2024
Unprompted review
Reply from Vegas Spins
Hello
Thank you for your feedback. We value your input and use this forum to make positive changes that enhance your experience on our site.
While some larger sites may operate differently, we've been processing withdrawals seven days a week for quite some time. However, due to factors beyond our control, we currently offer a reduced service on weekends.
We understand that timely withdrawals are important to you. That’s why we're excited to share that we’ll be rolling out internal improvements in the coming months to make withdrawals even faster and more consistent every day of the week.
We're more than willing to examine your situation and strive for a swift resolution. We have contacted you privately to gather the required information.
Warmest Regards,
Vegas Spins.
Theyre 100 free spins thing is a bull…
Theyre 100 free spins thing is a bull waste of time. Its not real money. Don't waste your time!
August 17, 2024
Unprompted review
Reply from Vegas Spins
Hello Laura,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand how not having much luck with the games can be a letdown.
Free spins vouchers and bonus funds are there for entertainment purposes and may grant you a chance and winning real funds as well, as per our T&Cs. Their main purpose is to allow you to play even when real funds are depleted, thus enhancing your gaming experience.
We're always ready to assess your gameplay and, where possible, provide helpful suggestions on how to enhance your experience and prolong your playtime without making additional deposits. We've reached out to you privately to request your account details and lend a helping hand.
Kind Regards,
vegasspins.com Team
.I do not recommend this casino
I lost £350 in 2 days....and no winnings in my bank account....I do not recommend this casino
July 22, 2024
Unprompted review
Reply from Vegas Spins
Hello Rima,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped. We understand how not having much luck with the games can be a letdown. Please remember that all our games have entirely random outcomes, which we don't have any control over. A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits. We've reached out to you privately to obtain your account details and offer assistance.
Warmest Regards,
The Vegas Spins team!
⚠️ ABSOLUTELY AWFUL EXPERIENCE 🛑
ABSOLUTELY AWFUL EXPERIENCE
NEVER WILL I GUVE MONEY TO SUCH CROOKS
TERRIBLE PAY OUT, MAX STAKE BONUSES PAID ME 10X!!!!
WITHDRAWAL SOEEDS RIDICULOUSLY SLOW
STAY AWAY IF YOU VALUE LIFE
July 22, 2024
Unprompted review
Reply from Vegas Spins
Hello and nice to meet you!
We are sorry to hear that your experience was not a pleasant one as we strive to provide quality services both in the products we offer and, in the assistance, and devotion our agents show in the face of any queries made.
Regarding the fairness of our games:
Rest assured that all our games' outcomes are entirely random, with no influence from us. An independent organization consistently evaluates our games to maintain their fairness and randomness.
As regarding the withdrawal timeframe:
Unlike some of the larger sites out there today, we have been processing withdrawals seven days a week for some time now, unfortunately at the moment we do only operate a reduced service at the weekend for a couple of different reasons which are outside of our control.
We recognize timely withdrawals are a priority for customers and I am happy to let everyone know that there are some internal enhancements to our service being introduced in the coming months to make withdrawals even quicker and more consistent 7 days a week, so do stay tuned we are very excited to be supercharging our withdrawals for customers!
We're always ready to assess your gameplay and, where possible, provide helpful suggestions on how to enhance your experience and prolong your playtime without making additional deposits. We've reached out to you privately to request your account details and lend a helping hand.
Best Regards,
The Vegas Spins team!
Chat
I messaged chat to know when usually get funds after withdrawls and
Catalina E was really helpful in answering my qwestion , friendly & helpful 🙂
Love this site as well, good games and my all time fav fluffys & other games like it 😁 easy to use as well 😊
July 18, 2024
Unprompted review
Reply from Vegas Spins
Hello,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Vegas Spins Team
Great Site lots of Choice
Joined Recently few days ago and I having so much fun . I placed £60 on different slots and won it all back two days running and my Withdrawals have been in my Account by next day. Excellent Service and Email confirmations Tonight I had a bit of a flutter with my winnings and some of my own money I Spent £240 on different games and won £480 never been so lucky. Looking forward to receiving my winnings. Nice selection of games, i noticed no Fireblaze games and Thai Flower megaways would like to see these games on here also chicken Fox skillstar. But for now do like the selection of games and great service 😊
July 6, 2024
Unprompted review
Reply from Vegas Spins
Hello Anwar,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Vegas Spins, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
The Vegas Spins team!
Catalonia.E on chat was extremely…
Catalonia.E on chat was extremely helpful and very quick to reply unlike others when you're waiting ages.
June 21, 2024
Unprompted review
Reply from Vegas Spins
Dear Violet,
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Vegas Spins. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back soon for even more exciting games and prizes!
Best regards,
The Vegas Spins team!
Madalina M was a great help and helped…
Madalina M was a great help and helped me resolve my issues very quickly and efficiently. Thanks again Madalina for you lovely friendly customer service
June 19, 2024
Unprompted review
Reply from Vegas Spins
Hello and nice to hear from you Kayleigh,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Vegas Spins team!
I had a little trouble with one of the…
I had a little trouble with one of the promotions and I spoke to a lovely customer service agent Alin D.. And it was sorted out right away thank you.. Highly reconent 👍😁
June 3, 2024
Unprompted review
Reply from Vegas Spins
Hello and nice to meet you, Fiona!
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Vegas Spins, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
The Vegas Spins team!
Twice I’ve won first time was over…
Twice I’ve won first time was over £4000 took multiple phone calls emails ext a full week of sending in sensitive documents to them over a week then eventually they paid me then again told me because I was verified I wouldn’t have to do it again so any future withdrawal should be done in 1 business day guess what won £1000 3 days ago blocked account and no money
May 13, 2024
Unprompted review
Reply from Vegas Spins
Hello and nice to meet you, Isabell!
We are sorry to hear that your experience was not a pleasant one and we can understand how our previous request documentation might have made you feel uncomfortable.
However, as a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
With this in mind we are more than eager to look into the current query you have made and as such we have reached out in private for more information's.
Kind Regards and hope to hear from you soon!
The Vegas Spins team!
I note many many people have issues…
I note many many people have issues with this site and Broadway Gaming sister sites in general.
Because I won £3k - having been with them a while - I had to send documents Again - to validate myself. Once they had documents they then blocked access to my account and demanded more documents. WHY OWE WHY IS THE UK GAMBLING COMMISSION NOT FINING AND STOPPING SUCH BUSINESSES FROM OPERATING -
They today 11th May have just reached out to me for more info lol 😂 perhaps they may pay me lol 😂 wait out…..
So here we are 17th May and nothing and yet more documents sent. Oh and crystal clear. Yet nothing. I note their timings - alway around 1500hrs in the afternoon (baring in mind they are based London and Dublin) is when they get back to you after 3 business days and zero moving forward- And completely ignoring my complaint and ignore my questions. Today is my deadline for now legal action and gambling commission complaint.
May 9, 2024
Unprompted review
Reply from Vegas Spins
Hello Alan,
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
vegasspins.com
I won £100 pound and my withdrawal is…
I won £100 pound and my withdrawal is still pending. They blocked my account without any explanation. Phone keeps getting disconnected and not replied to any of my email. Absolute joke. My username is holliesmart1.
April 12, 2024
Unprompted review
Reply from Vegas Spins
Hello and nice to meet you, Hollie!
First of all, I am sorry to hear that your account was suspended as this was an unpleasant experience without a doubt.
However, we heard you and we are ready to look further into your situation and provide some explanations as well.
As such, we have reached out in private, and we are waiting your response.
Kind Regards,
The Vegas Spins team!
After i win4000£ no longer able to play again 😂
😂 After I take that I won I am no longer able to use my account… it was blocked again.. in fact I can’t use any of my account that are associated with this one…. 😂👍
Well it’s funny cuz when I ask support team to verify all my accounts they told me that they can’t.. because they don’t know which site I have registration.. however somehow they managed to block all my accounts without even informing me and miraculously they blocked every single one of them,even 2 that are already verified… magician… by the way you give me a favour… i won’t waste my money .. if I can’t pay that’s okay with me …don’t expect any positive feedback… I never before had the experience to be kicked out because i win….
March 1, 2024
Unprompted review
Reply from Vegas Spins
Hello Ivan!
I am sorry to hear that you had an unpleasant experience with us.
However, we want to hear more and provide an in-depth explanation regarding your current situation.
As such, we have reached out in private for more information regarding your account.
We hope to hear from your soon!
The Vegas Spins team,
Deserves no stars
Deserves no stars. Please avoid this site. I’ve been trying to verify my account for 2 months! Every piece of identity I send they reject. I deposited £10 won £80. Since then my account has been blocked and they never respond to emails. I feel they take your first deposit and then won’t verify their account. Emails all ignored. Very bad customer service and do not make you feel a valued customer.
March 3, 2024
Unprompted review
Reply from Vegas Spins
Hello C Gall,
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
The Vegas Spins team!
I paid two weeks ago
I paid two weeks ago, the papers were approved a week ago and I still haven't received the payment. When I wanted to log in to my account, I noticed that it was blocked. I wrote an email and haven't received a reply yet! I do not recommend! If I do not receive my payment this week, I will report it to the appropriate institution! my login is Robertos85
February 8, 2024
Unprompted review
Reply from Vegas Spins
Hi Robson,
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologise for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind Regards,
The Vegas Spins team!
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