Vegas Spins Reviews 171

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

A casino that cares. Last year I had the amazing Matt as my account manager. Ended up with a Christmas Hamper and Amazon vouchers that made my work colleagues jealous. I remember winning the Jackpot o... See more

Company replied

Rated 5 out of 5 stars

Joined Recently few days ago and I having so much fun . I placed £60 on different slots and won it all back two days running and my Withdrawals have been in my Account by next day. Excellent Service a... See more

Company replied

Rated 2 out of 5 stars

Put a withdrawal in thursday and friday last week and now monday and had no email to say processing like other sites and still not approved yet my user name is fatsteve1974 could u please get back asa... See more

Company replied

Rated 1 out of 5 stars

SCAMMERS!! BROTHER WON £2600 LAST THURSDAY NO PAYOUT !!NOW BLOCKED HIS ACCOUNT !! DO NOT ANSWER EMAILS!! This is his username Nowin4daz Update!!he has now sent Driving license Selfie Ba... See more

Company replied

Company details

  1. Casino

Written by the company

Joining an online casino site, sounds good right? If we offer bonuses and promotions, that’s even better. Are you ready for Vegas?! As soon as your join Vegas Spins you can expect amazing goodies and offers. So, watch out!


Contact info

4.0

Great

TrustScore 4 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Vagas spins has always been brilliant

Vagas spins has always been brilliant, never had an issue and always pays out. Games are good.

February 19, 2024
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello and nice to meet you, Peter!

We wanted to take a moment to thank you for your amazing review of our slots and bingo games.

It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!

Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work.

We are grateful for your kind words and for choosing to play with us.

We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future.

Thanks again for your review!

Best regards,
The Vegas Spins team!

Rated 5 out of 5 stars

Elena from live chat support is…

Elena from live chat support is fantastic. Third person I spoke to and she was the only one to sort and escalate to get sorted.

February 1, 2024
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello and nice to meet you, Paul!

Thank you from the bottom of our hearts for taking the time to write us such a wonderful review!

Let me tell you that nothing makes us happier than knowing that our agents' efforts have such a tremendous impact on your experience.

Once of the things that we are proud of more than the games we provide is the quality we strive for and offer when we interact with our members as for us, one of the most important things is how we treat our members, and we always treat them as we would want to be treated!

Thank you once again for this incredible review and we are sure that many positive interactions will come in the future!

Kind Regards,

The Vegas Spins team!

Rated 3 out of 5 stars

I wouldn’t say it’s a bad site at all…

I wouldn’t say it’s a bad site at all just waiting on my withdrawal to be processed which in transactions states that it will be processed within 1 business day, been almost 2 and still heard nothing. I have tried to use the chat to ask but won’t let me through.

I would like to know the status of my withdrawals if possible please, I will list each reference for all 5 withdrawals.

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Username: Connorwhite2

November 30, 2023
Unprompted review
Rated 1 out of 5 stars

Again give them chance after one year…

Again give them chance after one year deposit 30£ and again the same totall ripped off no win 😢 even 10£ nothing try 4 slots and no wins at all something fishy is happen hear to be honest better go to different online casino this is waste of money and time

November 28, 2023
Unprompted review
Rated 1 out of 5 stars

The worst site ever

The worst site ever. Spent so far over £1000 and my total win was £110!!!!!

November 16, 2023
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Grzegorz,

Thank you for your review.

We're sorry to hear that you're having an unpleasant experience.

We would like to reassure you that the outcome of the games are completely random as we use a Random Number Generator to determine the outcome of the games. All games are tested and approved by an independent gaming laboratory and must meet stringent technical and operating standards, including the payout percentage before we offer them on our site.

Please provide us your username and the relevant team will assist you further.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

I WOULD GIVE THIS NO STARS IF I COULD

I WOULD GIVE THIS NO STARS IF I COULD.
WAITING AND WAITING FOR MY WITHDRAWAL FOR 6 DAYS
SENT ID INCLUDING DRIVERS LICENSE SELFIE AND BANK STATEMENT
STILL NO MONEY!!
WILL BE REPORTING IF NOT SETTLED BY TOMORROW
USERNAME Nowin4daz

October 12, 2023
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

SCAMMERS!! BROTHER WON £2600 LAST THURSDAY NO PAYOUT !!NOW BLOCKED HIS ACCOUNT !!

DO NOT ANSWER EMAILS!!
This is his username Nowin4daz
Update!!he has now sent
Driving license
Selfie
Bank statement
Credit card statement
He is getting concerned this is a complete
Scam
All he wants is his withdrawal!!

October 5, 2023
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Andrew!

Thank you for your review.

We're sorry to hear of your brother's unpleasant experience.

Can you please provide us his username so that we can forward your concern to the relevant team?

Looking forward to hearing from you.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

REPORTED THEM SCAMMERS!!!!

AVOID AT ALL COST DONT PAY OUT WHEN YOU WIN THEY BLOCKED MY ACCOUNT AFTER I PUT A WITHDRAWAL IN ONLY FOR £122 win Disgusting site SHUT THEM DOWN
IVE REPORTED TO GAMBLING COMMISSION!!!!!
Slow as hell withdrawal states 24 hours but I’m still waiting cashed out yesterday morning still waiting for it to be approved
Support agent said it will be with me by end of today and still not even approved no email no confirmation
Will change review once they have sorted it there end.
Username Clare23X

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, customer service was very helpful thank you very much. special shout out to AndreeaG for the help.

September 29, 2023
Unprompted review
Rated 1 out of 5 stars

Awaiting a withdrawl

Awaiting a withdrawl
Have explained that I have a joint business PayPal with my wife
I have sent the joint bank account where funds have come from
They still want pay out

Scammers user name Mu55on

August 17, 2023
Unprompted review
Rated 2 out of 5 stars

played with them few times no…

played with them few times no problems , recently played and had withdrawn large withdrawals asked for identification which supplied withdrawals pending though

Slow verification I’m used to fast withdrawals in hours they need to improve this

Will give more stores when funds received

But overall nice layout and good selection of games xconnor2022x

Still waiting on withdrawals beeing processed …

June 16, 2023
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Connor,

Thank you for your review.

We're sorry to hear of your unpleasant experience with us.

Rest assured that we've requested the relevant team to check on this and get back to you as soon as possible.

Thank you for your patience.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

Awful taken lots off me and nothing…

Awful taken lots off me and nothing back even the rewards are awful

May 24, 2023
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello!

Thank you for your review.

We're sorry to hear of your unpleasant experience with us.

Can you please provide us your username so that we can forward your concern to the relevant team?

Looking forward to hearing from you.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

NOT PAYING OUT MONEY

I've been on this site for a few years and never had a problem. Until now! I withdrew £700 on Thursday 20/4/23. I've still not received my money. On the 21/4/23 they asked for verification or my account will be suspended. I sent an email with a clear picture of my driving license and got no response. I phoned customer support, they said the picture was blurry which it wasn't. I sent another email with a different picture. I've still had no reply from Vegas Spins.
Still haven't received my money and now they have suspended my account.
AWFUL CUSTOMER SUPPORT AND KEEPING PEOPLES MONEY.

April 20, 2023
Unprompted review
Rated 1 out of 5 stars

The worst online casino site.

Hi. My name is Slavka Andonova and my username is stela64.
So, from 1/02/2023 I have requested withdrawal and still don't have my withdrawal.
I have sent all the documents requested, I have received a lot of emails with the answer " we will contact you in 72 hours" my account with Vegas spin was blocked, I was put in self exclusion mode without my permission or without I have requested these mode, my emails was blocked just to not receive my withdrawal.
I get some health problems because of you.
I hade enough of these, I have contacted eCOGRA and i will dispute.
My solicitor it's on as well.
So it past nearly 3 months from the date of my withdrawal.
These is like a robbery guys.
I have paid my deposits and when I have win some money and make withdrawal request, I can't receive them and no-one explain me what is the problem.
And most of all, someone put me in self exclusion mode without my permission. These is under the law. And i will chase you until the end. If I don't receive my money until next week, I will take you to the court.

February 1, 2023
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hi Slavka,

Thank you for your review.

We're sorry to hear of your unpleasant experience with us.

Rest assured that we've requested the relevant team to check on this and get back to you as soon as possible.

The relevant team will reach out to you soon.

Thank you for your patience.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

Discrimination and anger beyond these words.

Multiple emails sent and live chats with this so-called regulated company. No one is willing or able to tell me when a legitimate withdrawal will take place. Like so many others with bad experiences dealing with this company, they are perfectly happy to take our money but as soon as you win, they shut up shop. Every verification request has been fulfilled to the letter. Their stalling tactics seem to be amongst others, telling you ID is blurry, or not quite exactly perfect, when a different agent has said it's perfectly fine. Had to upload ID for account verification four separate times now. Finally explained to someone in the support team that I am severely disabled and have had far better service in real world casinos than I've had at online ones. A few days later they totally blocked my account. Am very distressed at the whole experience. It makes me sick to my stomach I ever signed up to their site.

March 21, 2023
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Justsmile,

Thank you for your review.

We're sorry to hear of your unpleasant experience with us.

Rest assured that we've requested the relevant team to check on this and get back to you as soon as possible.

Thank you for your patience.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

Doesn't pay out anything like other…

Doesn't pay out anything like other well know trusted sites. This site just takes takes takes. Well written algorithm for vegasspinns but not for the customer rigged to loose

March 21, 2023
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Dear James,

Thank you for your review of Vegas Spins.

We are sorry to hear about your disappointment with your recent experience. We can assure you, that the games offered on our sites use the latest RNG software available in the industry to draw winners. The algorithm generates completely random results which lacks any pattern and where one outcome does not define the next, making it completely unpredictable.

Your bet frequency & amount is not in direct proportion to the odds of triggering wins as you could trigger a big win on your 1st spin due to the random nature. Added to that we are fully licensed and regulated by UKGC & AGCC and all of our games on this site are fully audited and extensively tested to ensure fair play and honest pay outs in accordance with the games’ RTP.

Please email us at Promos@bestcareteam.com with your account details and we will look into the issue you experienced. We really hope that the next time you log in to Vegas Spins, it is a positive experience.

We will be working hard to make sure of this.

With regards,
Loyalty Team Vegas Spins

Rated 1 out of 5 stars

No one is responding still markbelly43

No one is responding still markbelly43
Is username I really want my money I have won I put enough on the site ???
I’ve sent everything you requested
It’s really not fair never had to wait this long and it’s a lot of money and I neex it please
Ok so now yesterday my account verified but got to wait again for the payout but again waiting game even though claimed this 11th feb so w
I’ll update if and when they pay it should be paid straight away after verified longest ever withdrawal I’ve ever known

February 28, 2023
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Mark,

Thank you for your review.

We're sorry to hear of your unpleasant experience with us.

Rest assured that we've requested the relevant team to check on this and get back to you as soon as possible.

Thank you for your patience.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

Still not paid a large withdrawal since…

Still not paid a large withdrawal since it was requested on 01st Feb. No replies now to emails. Disgusting! Legal action will commence if I am not paid this immediately! Username Woody2611

February 1, 2023
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Alex,

Thank you for your review.

We're sorry to hear of this.

Rest assured that we've informed the relevant team to check on this and get back to you as soon as possible.

Thank you for your patience.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

Like many others

Like many others, still waiting on my withdrawal to come through to my bank! It’s been 6 days now! I’ve provided all of the relevant verification documents and still nothing! Absolutely disgusting if I’m honest! I shall be taking this further. Username Dan85dj

January 28, 2023
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Dan,

Thank you for your review.

We're sorry to hear of your unpleasant experience.

Rest assured that we've escalated this to the relevant team to check on and get back to you.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

A few years I’ve been a good & happy customer…..no more

I’ve been a customer for years 4 days ago I added a new card they too the deposit ok but when I won £100 they put it through to the wrong card .I keep telling them it’s the new number but they ignore me start talking & cut me off I can’t get anywhere I know all about guidelines & whatnot, but nothing has warranted this just that they will not take note of the new number..all these years I’ll never go back.

February 1, 2023
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Mrs Christine,

Thank you for your review.

Can you please provide us your username so that we can forward your concern to the relevant team?

Looking forward to hearing from you.

Kind Regards,
Loyalty Team at Vegas Spins

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