A casino that cares. Last year I had the amazing Matt as my account manager. Ended up with a Christmas Hamper and Amazon vouchers that made my work colleagues jealous. I remember winning the Jackpot o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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A casino that cares. Last year I had the amazing Matt as my account manager. Ended up with a Christmas Hamper and Amazon vouchers that made my work colleagues jealous. I remember winning the Jackpot o... See more
Company replied
Joined Recently few days ago and I having so much fun . I placed £60 on different slots and won it all back two days running and my Withdrawals have been in my Account by next day. Excellent Service a... See more
Company replied
Put a withdrawal in thursday and friday last week and now monday and had no email to say processing like other sites and still not approved yet my user name is fatsteve1974 could u please get back asa... See more
Company replied
SCAMMERS!! BROTHER WON £2600 LAST THURSDAY NO PAYOUT !!NOW BLOCKED HIS ACCOUNT !! DO NOT ANSWER EMAILS!! This is his username Nowin4daz Update!!he has now sent Driving license Selfie Ba... See more
Company replied
Joining an online casino site, sounds good right? If we offer bonuses and promotions, that’s even better. Are you ready for Vegas?! As soon as your join Vegas Spins you can expect amazing goodies and offers. So, watch out!
United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vagas spins has always been brilliant, never had an issue and always pays out. Games are good.

Reply from Vegas Spins
Elena from live chat support is fantastic. Third person I spoke to and she was the only one to sort and escalate to get sorted.

Reply from Vegas Spins
I wouldn’t say it’s a bad site at all just waiting on my withdrawal to be processed which in transactions states that it will be processed within 1 business day, been almost 2 and still heard nothing. I have tried to use the chat to ask but won’t let me through.
I would like to know the status of my withdrawals if possible please, I will list each reference for all 5 withdrawals.
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Username: Connorwhite2
Again give them chance after one year deposit 30£ and again the same totall ripped off no win 😢 even 10£ nothing try 4 slots and no wins at all something fishy is happen hear to be honest better go to different online casino this is waste of money and time
The worst site ever. Spent so far over £1000 and my total win was £110!!!!!

Reply from Vegas Spins
I WOULD GIVE THIS NO STARS IF I COULD.
WAITING AND WAITING FOR MY WITHDRAWAL FOR 6 DAYS
SENT ID INCLUDING DRIVERS LICENSE SELFIE AND BANK STATEMENT
STILL NO MONEY!!
WILL BE REPORTING IF NOT SETTLED BY TOMORROW
USERNAME Nowin4daz
SCAMMERS!! BROTHER WON £2600 LAST THURSDAY NO PAYOUT !!NOW BLOCKED HIS ACCOUNT !!
DO NOT ANSWER EMAILS!!
This is his username Nowin4daz
Update!!he has now sent
Driving license
Selfie
Bank statement
Credit card statement
He is getting concerned this is a complete
Scam
All he wants is his withdrawal!!

Reply from Vegas Spins
AVOID AT ALL COST DONT PAY OUT WHEN YOU WIN THEY BLOCKED MY ACCOUNT AFTER I PUT A WITHDRAWAL IN ONLY FOR £122 win Disgusting site SHUT THEM DOWN
IVE REPORTED TO GAMBLING COMMISSION!!!!!
Slow as hell withdrawal states 24 hours but I’m still waiting cashed out yesterday morning still waiting for it to be approved
Support agent said it will be with me by end of today and still not even approved no email no confirmation
Will change review once they have sorted it there end.
Username Clare23X
Brilliant service, customer service was very helpful thank you very much. special shout out to AndreeaG for the help.
Awaiting a withdrawl
Have explained that I have a joint business PayPal with my wife
I have sent the joint bank account where funds have come from
They still want pay out
Scammers user name Mu55on
played with them few times no problems , recently played and had withdrawn large withdrawals asked for identification which supplied withdrawals pending though
Slow verification I’m used to fast withdrawals in hours they need to improve this
Will give more stores when funds received
But overall nice layout and good selection of games xconnor2022x
Still waiting on withdrawals beeing processed …

Reply from Vegas Spins
Awful taken lots off me and nothing back even the rewards are awful

Reply from Vegas Spins
I've been on this site for a few years and never had a problem. Until now! I withdrew £700 on Thursday 20/4/23. I've still not received my money. On the 21/4/23 they asked for verification or my account will be suspended. I sent an email with a clear picture of my driving license and got no response. I phoned customer support, they said the picture was blurry which it wasn't. I sent another email with a different picture. I've still had no reply from Vegas Spins.
Still haven't received my money and now they have suspended my account.
AWFUL CUSTOMER SUPPORT AND KEEPING PEOPLES MONEY.
Hi. My name is Slavka Andonova and my username is stela64.
So, from 1/02/2023 I have requested withdrawal and still don't have my withdrawal.
I have sent all the documents requested, I have received a lot of emails with the answer " we will contact you in 72 hours" my account with Vegas spin was blocked, I was put in self exclusion mode without my permission or without I have requested these mode, my emails was blocked just to not receive my withdrawal.
I get some health problems because of you.
I hade enough of these, I have contacted eCOGRA and i will dispute.
My solicitor it's on as well.
So it past nearly 3 months from the date of my withdrawal.
These is like a robbery guys.
I have paid my deposits and when I have win some money and make withdrawal request, I can't receive them and no-one explain me what is the problem.
And most of all, someone put me in self exclusion mode without my permission. These is under the law. And i will chase you until the end. If I don't receive my money until next week, I will take you to the court.

Reply from Vegas Spins
Multiple emails sent and live chats with this so-called regulated company. No one is willing or able to tell me when a legitimate withdrawal will take place. Like so many others with bad experiences dealing with this company, they are perfectly happy to take our money but as soon as you win, they shut up shop. Every verification request has been fulfilled to the letter. Their stalling tactics seem to be amongst others, telling you ID is blurry, or not quite exactly perfect, when a different agent has said it's perfectly fine. Had to upload ID for account verification four separate times now. Finally explained to someone in the support team that I am severely disabled and have had far better service in real world casinos than I've had at online ones. A few days later they totally blocked my account. Am very distressed at the whole experience. It makes me sick to my stomach I ever signed up to their site.

Reply from Vegas Spins
Doesn't pay out anything like other well know trusted sites. This site just takes takes takes. Well written algorithm for vegasspinns but not for the customer rigged to loose

Reply from Vegas Spins
No one is responding still markbelly43
Is username I really want my money I have won I put enough on the site ???
I’ve sent everything you requested
It’s really not fair never had to wait this long and it’s a lot of money and I neex it please
Ok so now yesterday my account verified but got to wait again for the payout but again waiting game even though claimed this 11th feb so w
I’ll update if and when they pay it should be paid straight away after verified longest ever withdrawal I’ve ever known

Reply from Vegas Spins
Still not paid a large withdrawal since it was requested on 01st Feb. No replies now to emails. Disgusting! Legal action will commence if I am not paid this immediately! Username Woody2611

Reply from Vegas Spins
Like many others, still waiting on my withdrawal to come through to my bank! It’s been 6 days now! I’ve provided all of the relevant verification documents and still nothing! Absolutely disgusting if I’m honest! I shall be taking this further. Username Dan85dj

Reply from Vegas Spins
I’ve been a customer for years 4 days ago I added a new card they too the deposit ok but when I won £100 they put it through to the wrong card .I keep telling them it’s the new number but they ignore me start talking & cut me off I can’t get anywhere I know all about guidelines & whatnot, but nothing has warranted this just that they will not take note of the new number..all these years I’ll never go back.

Reply from Vegas Spins
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