Vegas Spins Reviews 171

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

A casino that cares. Last year I had the amazing Matt as my account manager. Ended up with a Christmas Hamper and Amazon vouchers that made my work colleagues jealous. I remember winning the Jackpot o... See more

Company replied

Rated 5 out of 5 stars

Joined Recently few days ago and I having so much fun . I placed £60 on different slots and won it all back two days running and my Withdrawals have been in my Account by next day. Excellent Service a... See more

Company replied

Rated 2 out of 5 stars

Put a withdrawal in thursday and friday last week and now monday and had no email to say processing like other sites and still not approved yet my user name is fatsteve1974 could u please get back asa... See more

Company replied

Rated 1 out of 5 stars

SCAMMERS!! BROTHER WON £2600 LAST THURSDAY NO PAYOUT !!NOW BLOCKED HIS ACCOUNT !! DO NOT ANSWER EMAILS!! This is his username Nowin4daz Update!!he has now sent Driving license Selfie Ba... See more

Company replied

Company details

  1. Casino

Written by the company

Joining an online casino site, sounds good right? If we offer bonuses and promotions, that’s even better. Are you ready for Vegas?! As soon as your join Vegas Spins you can expect amazing goodies and offers. So, watch out!


Contact info

4.0

Great

TrustScore 4 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Shocking

Giving 1 stars for now. Will retract if sorted today. Never had a problem with withdrawing. But made 4 withdrawals on the 19th. Paid the lowest and sitting on the rest. Multiple different answers from different agents. Saying its now under further review. What's to review? I paid in. I've won on your games and want my money. Clearly states on site withdrawals completed within 2 business days. On day 4 and not even approved. User silentskillz

January 19, 2023
Unprompted review
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Reply from Vegas Spins

Hello Iain,

Thank you for your review.

Can you please confirm your username as we have not found any accounts with the username "silentskillz"

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

I would give this no stars if I could

I would give this no stars if I could. but don't bother playing on this site no betting sights make you deposit money before paying your winnings what a scam go on sky vegas the pay out your winning for your free spins

January 13, 2023
Unprompted review
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Reply from Vegas Spins

Hello Karla,

Thank you for your review.

Can you please provide us your username so that we can assist you?

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

All I want is contact to close my…

All I want is contact to close my account ASAP

December 17, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Tart,

Thank you for your review.

Could you please provide us your username so that the relevant team can assist you?

Looking forward to hearing from you.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

Need to top up or deposit before…

Need to top up or deposit before withdrawal.. deposit past withdrawal skeptical and very slow you do not know when it comes to ypur gcash account

October 23, 2022
Unprompted review
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Reply from Vegas Spins

Hello Jerry,

Thank you for your email.

Can you please provide us your username so that the relevant team can assist you?

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

Trouble with the withdrawal i have…

Trouble with the withdrawal i have played 2000 put the details your cliff hanging information how to loss the newcomer tag that wont allow you to withdraw
No costumer service available cant even claim my winnings after depositing 500

October 18, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Edward,

Thank you for your review.

Apologies for the delay in responding to you.

Could you please provide us your username?

Looking forward to hearing from you.

Kind Regards,
Loyalty Team

Rated 1 out of 5 stars

don't even think about playing on this…

don't even think about playing on this website, I was playing slots my balance was 250 and after 30mins my balance automatically changed to 100 without pressing any buttons, they are scamming customers

September 28, 2022
Unprompted review
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Reply from Vegas Spins

Hello Jak,

Thank you for your review.

Can you please provide us your username so that the relevant team can assist you?

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

Made a withdraw on the 7-7-22 still…

Made a withdraw on the 7-7-22 still have not been paid yet, this is 3 weeks from the withdraw date Vegas spins should not be taken money if they can’t pay do not go this site.

July 22, 2022
Unprompted review
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Reply from Vegas Spins

Hello Scott,

Thank you for your review.

Please note that withdrawals are normally processed within 48 business hours and once released from our side, it takes 3-5 working days to reach your bank account depending on your payment method.

Do note that PayPal & Visa Direct cards usually receive the funds within 24 hours once it has been released from our side.

Unfortunately, there was an issue with the Payment provider which delayed some withdrawals.

Although this is out of our control, we sincerely apologise for this.

Please provide us your username so that we can check on your account.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 2 out of 5 stars

Slow withdrawal time !!!!

Put a withdrawal in thursday and friday last week and now monday and had no email to say processing like other sites and still not approved yet my user name is fatsteve1974 could u please get back asap . Yous quick at sending new offers etc but slowest yet for withdrawal

July 18, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Steve,

Thank you for your review.

Please note that withdrawals are normally processed within 48 business hours and once released from our side, it takes 3-5 working days to reach your bank account depending on your payment method.

Do note that PayPal & Visa Direct cards usually receive the funds within 24 hours once it has been released from our side.

Unfortunately, there was an issue with the Payment provider which delayed some withdrawals.

Although this is out of our control, we sincerely apologise for this.

Our team will contact you further via email.

Thank you for your understanding.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

Oh guess what?

Oh guess what?? I’m waiting for a payment to!!! Why does this take so long your quick enough to take our money……. Will wait for your reply just like
My winnings

July 12, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Vicky,

Thank you for your review.

The relevant team has emailed you in regards to your withdrawal.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

Put a withdrawal request in on Thursday…

Put a withdrawal request in on Thursday morning it's now Monday afternoon it still hasn't even been processed never know any casino take this long not even a big amount too slack after withdrawal its getting deleted an neve gonna deposit again another customer lost !!!

July 4, 2022
Unprompted review
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Reply from Vegas Spins

Hello Paula,

Thank you for your review.

Please note that withdrawals are normally processed within 48 business hours and once released from our side, it takes 3-5 working days to reach your bank account depending on your payment method.

Do note that PayPal & Visa Direct cards usually receive the funds within 24 hours once it has been released from our side.

Can you please provide us your username so that we can check on your account?

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

OK so a little about me

OK so a little about me , I've been online gambling for over 4 years now , was a member of many sites , not now though as I have cancelled allot of sites due to poor game play and poor payouts and bad customer services . I'm still a member of a few good ones although I thought I'd give vegas moose casino a go , gives you 100 Spins daily for your chance to win a cash prize , been a member now for 8 months no wins not even a sweat , not sure about the payouts as I've yet to have one ,and it looks like I won't get one any time soon so I guess this sites going on my cancel list and leave well alone

July 1, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Bryan,

Thank you for your review.

Can you please provide us your username so that the relevant team can assist you?

Kind Regards,
Loyalty Team at Vegas Spins

Rated 3 out of 5 stars

Hi I will be giving a another review…

Hi I will be giving a another review later today as I made a withdrawal Thursday which has still not been touched hasn’t even been approved been told on the phone several times it will be paid no later than today so we shall see my username is Skihty301 so let’s see I see lots of bad reviews about this site hope I don’t have to leave one

May 30, 2022
Unprompted review
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Reply from Vegas Spins

Hello Chris,

Than you for your review.

We noted that the support team has reached out to you via email to assist you further.

It would be much appreciated if you could liaise with them for further assistance.

Kind Regards,
Vegas Spins Loyalty Team

Rated 2 out of 5 stars

I had read the reviews

I had read the reviews, and decided I'll just see for myself, I had a small win, theres no email confirmation of withdrawal request as other sites do, nobody is available on live chat, and I've had no replies to my email enquiries, alot of other sites payout super fast, and if not, it does help to have reliable and prompt communication with your customers. I don't like to wrote negative reviews, as on a whole I found the games selection etc really good.
Hummingbird84.

May 29, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Ria,

Thank you for your review.

We regret to hear that you had an unpleasant experience.

Please note that our Loyalty Team has reached out to assist you further.

Kind Regards,
Vegas Spins

Rated 2 out of 5 stars

I have given this site the benefit of…

I have given this site the benefit of the doubt. I played on 26 April 2022 and have a small win waiting to be paid out. This has not even been looked at yet by the site and after 48 hours no progress. The site is jerky and error messages constantly pop up. I just want them to pay out my winnings asap as this is a valid win. Other sites I play send the money within 2 hours!!!!

April 28, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Allison,

Thank you for your review.

Can you please provide us your username so that the relevant team can assist you?

Looking forward to hearing from you.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 2 out of 5 stars

Disgusting payout times

Disgusting payout times, every other place pays you within 24 hours, most instant. These have been holding on to money withdrawn for over 5 days now and when I've got in touch apparently they don't count weekends?! Avoid if you want your winnings any time soon

March 22, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Louise,

Thank you for your review.

Please provide us your username/alias so that the relevant team can assist you further.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

Very slow payouts

Still waiting for £30 pay out to go into my bank account I started playing less then a week ago this site is the worst I’ve played if honest I don’t recommend

March 21, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Diane,

Thank you for your review.

Please provide us your username/alias so that the relevant team can assist you further.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

I have been emailing these guys for…

I have been emailing these guys for over a week now in regards to wanting my account deleted! Not one person has even responded! Off the back of that I was also struggling to get my withdrawal processed quick enough! Don’t sign upto these guys! They are awful.

February 19, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Louise,

Thank you for your review.

Can you please provide us your username so that the relevant team can assist you?

Kind Regards,
Loyalty Team at Vegas Spins

Rated 2 out of 5 stars

Second time reviewing

Second time reviewing. The company do not seem to have listened to their clients. I have had another small win and still not processed. If other companies can process winnings there is no justifiable reason why they cannot.

February 13, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Ms Justine Reed,

Thank you for your review.

Please provide us your username so that the relevant team can assist you.

Looking forward to hearing from you.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

User name woosh0612 I would personally…

User name woosh0612 I would personally advise all new customers not to use this site as it is a disgrace as the way they pay you your withdrawal is not normal I have had nothing but problems and I have been told lies by them on a number of occasions and also been told they don’t have a manger I have never heard anything so stupid and they send your winnings to accounts they no you don’t have there is lots of sites out there that treat there customers with respect that’s my own personal review but also I want people to know am sorry I have to give this sad review put people need to know my experience just read your response and I think your response is a joke and also it says calls are recorded so how about listening to me calls and ask your staff why the continues to lie if I lied in work to one off my customers I would be fired immediately but it seem Vegas spins does it a lot

January 28, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Mark,

Thank you for your review.

Please note that the relevant team is checking on your concerns and will contact you soon.

Thank you for your patience.

Kind Regards,
Loyalty Team

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