Vegas Spins Reviews 171

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

A casino that cares. Last year I had the amazing Matt as my account manager. Ended up with a Christmas Hamper and Amazon vouchers that made my work colleagues jealous. I remember winning the Jackpot o... See more

Company replied

Rated 5 out of 5 stars

Joined Recently few days ago and I having so much fun . I placed £60 on different slots and won it all back two days running and my Withdrawals have been in my Account by next day. Excellent Service a... See more

Company replied

Rated 2 out of 5 stars

Put a withdrawal in thursday and friday last week and now monday and had no email to say processing like other sites and still not approved yet my user name is fatsteve1974 could u please get back asa... See more

Company replied

Rated 1 out of 5 stars

SCAMMERS!! BROTHER WON £2600 LAST THURSDAY NO PAYOUT !!NOW BLOCKED HIS ACCOUNT !! DO NOT ANSWER EMAILS!! This is his username Nowin4daz Update!!he has now sent Driving license Selfie Ba... See more

Company replied

Company details

  1. Casino

Written by the company

Joining an online casino site, sounds good right? If we offer bonuses and promotions, that’s even better. Are you ready for Vegas?! As soon as your join Vegas Spins you can expect amazing goodies and offers. So, watch out!


Contact info

4.0

Great

TrustScore 4 out of 5

171 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Payouts a disgrace

Payouts a disgrace, the high % returns on gameplay in slots are absolute lies. No fun whatsoever, before you know it your chasing your losses. Low payout on bonuses ( which are rare to begin with )

January 15, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Rab,

Thank you for your review.

Can you please provide us your username so that the relevant team can assist you?

Looking forward to hearing from you.

Kind Regards,
Vegas Spins

Rated 1 out of 5 stars

I have pending withdrawals of about…

I have pending withdrawals of about €200 and all of a sudden I was logged out of my account and unable to log back in, can someone get in contact with me ASAP and tell me why this is??? I need to get in contact immediately to receive my withdrawals

January 10, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Philomena,

Thank you for your review.

Can you please provide us your username so that the relevant team can assist you?

Looking forward to hearing from you.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

This site is a rip off takes all the…

This site is a rip off takes all the time and payouts are rare and not worth putting money in stay away from here.

January 5, 2022
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Joanne,

Thank you for your review.

Can you please provide us your username so that the relevant team can assist you?

Looking forward to hearing from you.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 2 out of 5 stars

Good gambling site for slots withdrawal…

Good gambling site for slots withdrawal times are a joke tho use faster company’s if you don’t want to be waiting around for your money. Quick to take your money however a joke when it comes to retrieving it
Username birchy10000

October 26, 2021
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Joe,

Thank you for your review.

Please note that we've requested the relevant team to check and your account and get back to you as soon as possible.

They will reach out to you shortly.

Kind Regards,
Vegas Spins

Rated 1 out of 5 stars

Not happy been waiting 2 days for my…

Not happy been waiting 2 days for my payout and it’s not just a little amount either and tells me 1 day won’t be playing there again and no one reply’s told emails

September 25, 2021
Unprompted review
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Reply from Vegas Spins

Hello Chelsie,

Thank you for your review.

Can you please provide us your username so that we can look into this for you?

Kind Regards,
Vegas Spins

Rated 1 out of 5 stars

ZERO way to contact them!

Zero way to contact them. I keep getting their junk mail to my address, despite NEVER using their site myself. I assume the person who lived here before me did, but as I have no way to contact them either I will never know. I can't find anyone to speak to so I can get them to stop sending me their junk. Can someone please reply to this with contact info so I can stop recieving so much junk mail!!!

Edit: Despite sending an email to them using the address they replied with, I have yet to have an email response back. Very poor service.

Edit 2: Despite their other reply saying the relevant team has reached out to me, I have genuinely received NOTHING. No reply to my email at all. They clearly don't take customer service very seriously. 2 days later, and two emails sent to them, and I haven't had a reply at all. There is nothing in any of my inboxes, including spam.

May I please have a phone number to call instead, as I am uncomfortable giving away my address to a team that does not reply.

September 7, 2021
Unprompted review
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Reply from Vegas Spins

Hello Carissa,

Thank you for your review.

Please find below the contact information for our Customer Support Team:

Toll Free from the UK
Call: 0800-279-3222

Outside the UK
Call: 44-203-544-6731

Email: support@gamessupportonline.com

You may find more information here: https://www.vegasspins.com/contact

Thank you for your cooperation.

Kind Regards,
Vegas Spins

Rated 1 out of 5 stars

Vegas spins I can't give you my details…

Vegas spins I can't give you my details as it won't even let me log on to the site

August 24, 2021
Unprompted review
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Reply from Vegas Spins

Hello Sue,

Thank you for your review.

If you cannot provide us your username then please send an email to connect@bestloyaltyteam.com and we will assist you further.

Kind Regards,
Vegas Spins Loyalty Team

Rated 5 out of 5 stars

Just won £500

Gambling has it good & bad days but tonight was a lucky night I just won £500! I’m very happy and in the past I have won 300 ish. I sometimes lose and don’t play for a bit but that’s the risk with gambling and I’m very happy right now. Best gambling site if you know your limits and have fun XD

April 27, 2021
Unprompted review
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Reply from Vegas Spins

Hello Jemma,

Thank you for your review.

We're delighted to hear that you're having an awesome experience with us at Vegas Spins.

We'd love to have a quick look at your account, could you please provide us your username?

Wish you plenty of more enjoyable experiences.

Kind Regards,
Loyalty Team

Rated 1 out of 5 stars

Promotions that deceive people will not…

1:Promotions that deceive people will not be compensated even if they are won! ,Don’t believe in promotional bonuses ,2:Drop out, have to wait three days for or even longer on weekends! Other casinos usually only take a few hours, and the funds appear in the account! The longest is only one day.
I would like to ask Vegas Spins and Slotahoy casino, your work efficiency is so slow, is it not enough for employees to work?

April 19, 2021
Unprompted review
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Reply from Vegas Spins

Hello There,

Thank you for your review.

Could you please provide us your username so that we can check on your account.

Kind Regards,
Vegas Spins

Rated 2 out of 5 stars

had a small win 2 days ago still not…

had a small win 2 days ago still not been processed and now the site wont even load up ive used this site before with no issues but lately its not very good bonuses are very rare and if triggered a minimal wins of your free spins and bonus games in the slots ....

March 24, 2021
Unprompted review
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Reply from Vegas Spins

Hello Andrew,

Thank you for your review.

Could you please provide us your username so that we can check on your account?

Kind Regards,
Vegas Spins

Rated 4 out of 5 stars

I find this site fun to play

I find this site fun to play, got the mainstream slot games which is a win for me. I have had a good experience all in all. I'm in profit with my deposits and withdrawls which is very lucky I know. 4 stars be 5 if their withdrawal times were quicker.

March 24, 2021
Unprompted review
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Reply from Vegas Spins

Hello Daniel,

Thank you for your review.

We're glad to hear that you're having fun at Vegas Spins.

Please feel free to explore the site and all that we have to offer.

Wish you plenty more enjoyable experience with us.

Kind Regards,
Vegas Spins

Rated 1 out of 5 stars

Pants....Pulled Down!!

Its Ok...only second Worst Casino I have ever played!! Sorry guys your RTP is an absolute joke. I play the same games...alot mate i was playing 1 pound and 1.50 spins.......you can normally tell....ripped off from the start. It got to the point where I was like PLEASE FOR THE LOVE OF GOD LET MY BALANCE RUN OUT. Everything in life is a gamble so I deposited 165 quid for absolute nothing, keep it guys...because you wont be around long. RIP OFF!!! you are lucky we are not allowed to videos of our gameplay to show how terrible you really are. I was stupid guys and did not listen.....please dont make the same mistake I did. Even the latest review gave 5 stars but said no big wins....nothing major....honestly people this is horrendous. Also please may you let me know how to close my account??? have no idea...literally have no idea!!

March 18, 2021
Unprompted review
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Reply from Vegas Spins

Hello There,

Thank you for your review.

We're sorry to learn that you've not had the best experience with us.

Could you please provide us your username so that we can check on your account?

Kind Regards,
Vegas Spins

Rated 4 out of 5 stars

Love playing in Vagas spins

Really enjoy going on as slots every now and again
Only won a couple of times nothing major, a huge win would be amazing
I've bust my gut working all the way through this covid as an essential worker and like to get home and play a game every now again it's good for destressing me
I wouldn't know what or how to play casino
I'll stick to my slots there great

You"ll probably spend more going down the pub when they reopen and as I don't drink I have a little flutter on here...used other sites but definitely this is the best
User name Gillybobs1201

March 12, 2021
Unprompted review
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Reply from Vegas Spins

Hello Gillian,

Thank you for your review.

We appreciate that you're having fun with Vegas Spins.

We would love to have a look at your account, could you please provide us your username?

We’d also like to take this opportunity to remind you of our Responsible Gaming Tools that are designed to keep your experience as enjoyable as it can be.

You may find more information here: https://www.vegasspins.com/responsible-gaming

Wish you plenty of more enjoyable moments with us.

Kind Regards,
Loyalty Team at Vegas Spins

Rated 1 out of 5 stars

Avoid no matter what

Avoid no matter what

This is only to make money for the casino. I was spending a lot of money here and never had a chance to win. Bonus is only to trigger you to spend more money. You will never win with bonus money as once you close to wager requirements it will make you loose everything. This is the worst casino I came across. It’s not worth to spend even £1 on this website. Stay away from them as it’s not made for people to have fun but to get your money from you. House always win

January 4, 2021
Unprompted review
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Reply from Vegas Spins

Hi there Jesse,

Thank you for your review.

I am very sorry to hear that you have not been happy in regards to our bonuses. As mentioned in all of our Terms and Conditions, any given bonuses have some terms attached to them. You have the ability to convert your bonuses to real cash as soon as you meet the wager requirements for the bonus.

I would like to personally look into your account, so if you could email your username to Connect@bestloyaltyteam.com. I will do best to assist you.

Kind regards,

Matt
Best Loyalty Team

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service , not interested in sorting out your problems or getting in contact , time wasters . Been trying to sort out a problem for a month now . Fed up

December 27, 2020
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello There,

Apologies for the delay in getting back to you. We're very sorry to hear that you have had a terrible service with the Team. I would like to personally investigate into the issue.

Please email me your username to Connect@bestloyaltyteam.com.

Kind regards,
Matt
Loyalty Team

Rated 5 out of 5 stars

A casino that cares

A casino that cares. Last year I had the amazing Matt as my account manager. Ended up with a Christmas Hamper and Amazon vouchers that made my work colleagues jealous. I remember winning the Jackpot on the Nightmare on Elm Street slot and lots of money on 88 Fortunes. I do find it funny speaking to the customer services with their American accents, but every time they were sweet and understanding. One downside is the withdrawal waiting times, if they could improve the processing speed Vegas Spins would be unstoppable.

December 20, 2020
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello There,

Thank you very much for your review.

We're happy to hear that you're having an amazing experience with us at Vegas Spins!

We hope you've enjoyed all the gifts that you've received.

Could we have your username so that we can check on your account please?

Merry Christmas and a Happy New Year in advance.

Kind Regards,
Jack
Loyalty Team at Vegas Spins

Rated 5 out of 5 stars

hi im the major i have been on the…

hi im the major i have been on the casino circuit for 30 years and in the last few years i would like to recommend vegas spins i have loyalty at many casinos like videoslots partycasino skyvegas ect ect and i have just joined here good customercare loyalty and platform withdrawls and nice selection of games trust worthy site spoke to vip manager matt very helpful and honest AAAAA++++++ CASINO 5 STARS.

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

Real good company great customer…

Real good company great customer service even sending me a chocolate hamper for my winnings with them!!

December 9, 2020
Unprompted review
Vegas Spins logo

Reply from Vegas Spins

Hello Shane,

Thank very much for your review.

We're really happy you, congratulations once again for your recent wins!

We hope you enjoy your chocolate hamper when it arrives.

Wish you an awesome experience with us.

Kind Regards,
Jack
Loyalty Team

Rated 5 out of 5 stars

Fantastic site

Fantastic site. I won the jackpot with them of £10000 they wen out the way to send me a personal message aswell as a chocolate hamper and obviously £10000 I highly recommend this safe to you site and super team

December 8, 2020
Unprompted review
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Reply from Vegas Spins

Hello Karl,

Thank very much for your review.

We're glad to hear that you're having an awesome experience with us at Ted Bingo!

We hope you enjoy your chocolate hamper when it arrives.

Wish you many more enjoyable experience with us.

Kind Regards,
Jack
Loyalty Team

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