Vegastars Reviews 379

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 362 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's clean interface and organized game lobby, finding it easy to navigate and use. Some users have experienced quick payouts and efficient customer service, with support staff being described as helpful and responsive. They also highlight the availability of bonuses and rewards, contributing to an enjoyable gaming experience. However, a significant number of people express dissatisfaction with the withdrawal process, citing lengthy delays and repeated requests for verification documents, especially for larger amounts. Some customers report issues with customer service, including long waiting times and generic responses, leading to frustration and unresolved problems. There are also concerns about account security and difficulties reported with the withdrawal process after depositing.

What people talk about most

Payment

People report ambiguous experiences with payment, with many expressing significant frustration with the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant frustration.... See more

Website

Customers had ambiguous experiences with the website, with many praising its uncluttered design, ease of... See more

Response time

Consumers find response times to be ambiguous, with many reviewers expressing significant frustration over... See more

User experience

Users describe ambiguous interactions with user experience, with some finding it engaging due to new... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Pretty sure my page has been hacked. I received a phone call saying they had deposited $500 in bonus credit to my account. I haven’t been able to open Vegas stars on my normal browser, only when in in... See more

Company replied

Rated 3 out of 5 stars

On the 12-02-26 I had made a withdrawal of $200 and I was needing to verify my proof of payment, I know my dumb self has withdrawal it to a closed bank account. Rang the bank and they said I had no ac... See more

Company replied

Rated 3 out of 5 stars

I’ve had nothing wrong so far and since casing down I’m thinking to move to here anyway. But one thing I have noticed is they don’t like you doing kyc before you start pumping money in. I’m trying to... See more

Company replied

Rated 3 out of 5 stars

It’s been over 40 hours since ive tried to withdraw. I have verified my account fully and completed all requests by support however they are still advising me the ‘payments team’ are still processin... See more

Company replied


3.4

Average

TrustScore 3.5 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(379)

363 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Got back to me swiftly and helped me…

Got back to me swiftly and helped me with my question and resolved it!

October 30, 2025
Unprompted review
Vegastars logo

Reply from Vegastars

Jonathan, cheers for the update.
Great to hear the team came back promptly and put things right. If you need a hand again, open the chat in your account or email support@vegastars.com and we’ll help

Vegastars Team

Rated 1 out of 5 stars

dodgy site that never pays

dodgy site that never pays, your first couple deposits will win then after that don’t expect to win a single profit feature, vegastars is constantly getting their TGC online casino license taken which you can see in their T&C and are known for closing accounts that try to withdraw large amounts. costa rican scammers

October 30, 2025
Unprompted review
Vegastars logo

Reply from Vegastars

Hi cz, sorry this hasn’t felt right. We tried to review your account but needed a few details; without them we couldn’t proceed.
As a general guide, game results are random, promotions apply under their terms, and withdrawals are processed after our checks and according to the payment method timelines.
If you’d like to continue, please email support@vegastars.com and we’ll complete the review with you

Vegastars Team

Rated 5 out of 5 stars

Great overall

Great overall, had a few concerns but once I was set up properly it’s an easy process, the online team was great aswell.

October 28, 2025
Unprompted review
Vegastars logo

Reply from Vegastars

Thanks for the review!
Good to hear that once your account was set up, things felt straightforward and the online crew helped out.
If any of those early concerns remain, or you’ve got ideas to make onboarding clearer - we’re keen to hear it. You can message us in the site chat or email support@vegastars.com

Vegastars Team

Rated 1 out of 5 stars

I’m gonna be 💯 w u so first time I…

I’m gonna be 💯 w u so first time I played won mayb 1500 an just to test withdrawal I took that out , good thing was fast next day however after that it was shit as got a feature 20times on $2 bet won $20 an under every feature not saying that’s the case for all but how shit is ur pay out ratio… also chat takes forever, games are always broken down shit bro PLAY SPINBET that’s a real one this site just a low budget copy version of that site 💯💯💯💯💯

October 26, 2025
Unprompted review
Vegastars logo

Reply from Vegastars

Hi Chevorne, thanks for the detailed note.
Great to hear your first withdrawal came through quickly. We’ve noted your points about returns on features, games pausing, and chat wait times. We reached out for a few account details so we could look into this but haven’t had a reply. If you’d like us to investigate, please message us in the site chat or email support@vegastars.com and we’ll take it from there

Vegastars Team

Rated 1 out of 5 stars

I just signed up to this site 3 days in…

I just signed up to this site 3 days in my main games are always broken down pre shit tbh an pay out doesn’t seem like shit compared to a lot of sites honestly this site is trash aye it’s like a temu version of SpinBet

October 25, 2025
Unprompted review
Vegastars logo

Reply from Vegastars

Hi Margaret, thanks for sharing this.
We reached out for a few details so we could check your account and the games, but we haven’t heard back yet. Without that info we can’t complete a proper review. If you’d like us to look into this, please message us via the site chat or email support@vegastars.com and we’ll follow up

Vegastars Team

Rated 1 out of 5 stars

Scammers try to get out of everything……

Scammers try to get out of everything… don’t waste your time or money
Scammers try to get out of everything don’t waste your money or time

Scamm

October 21, 2025
Unprompted review
Vegastars logo

Reply from Vegastars

Hi ChannelK, sorry this left you disappointed.
We checked and your bonus request wasn’t approved because the account wasn’t eligible at the time.
If you’d like us to re-check your current eligibility or share any offers you might qualify for now, please message us in your account chat or at support@vegastars.com.

Vegastars Team

Rated 5 out of 5 stars

It’s good and pleasing

It’s good and pleasing. Good games and different variations and variety

October 21, 2025
Vegastars logo

Reply from Vegastars

Zechariah, thanks for the positive note!
Great to hear the game mix and variations are hitting the mark. If there’s anything you’d like us to add, drop us a line in your account chat or at support@vegastars.com. Enjoy your sessions!

Vegastars Team

Rated 5 out of 5 stars

Your support team is very helpful

Your support team is very helpful. You guys pay out very fast. And have a great selection of slots. I am very happy using your website!

October 21, 2025
Vegastars logo

Reply from Vegastars

Clarky, thanks for the shout-out!
Great to hear our crew’s been helpful, cash outs have been swift, and the slot line-up is doing the trick. If there’s anything you’d like to see added or improved, ping us in the site chat or at support@vegastars.com.

Vegastars Team

Rated 3 out of 5 stars

Site has improved alot

Site has improved alot, good games available, cash out time is terrible tho, can range from 12 hours to 3 days, if you withdraw on a friday you won't see anything until after lunch monday

October 21, 2025
Vegastars logo

Reply from Vegastars

Johnny, appreciate you sharing this. Glad the games and recent tweaks are working for you.
About withdrawals: once our checks are done, we send the payout right away, but bank networks and cut-off times (weekends included) can delay when it appears—Friday requests often only show after banks reopen on Monday. Most deposits reach accounts within 3–5 business days.
If there’s a specific cash-out you want us to look into, message us via your account chat or email support@vegastars.com and we’ll review it.

Vegastars Team

Rated 1 out of 5 stars

Scammers try to get out of everything… don’t waste your time or money

Scammers try to get out of everything don’t waste your money or time

October 21, 2025
Vegastars logo

Reply from Vegastars

Hi Samanthasam, thanks for getting in touch.
Our review shows the bonus was cancelled on your side and, without a qualifying deposit in place, it wasn’t eligible to be reactivated.
If you’d like to review it together, please reach us via your account chat or email support@vegastars.com

Vegastars Team

Rated 4 out of 5 stars

Good communication

Good communication, support live chat team are patient and understanding and justl a lot of games to explore and play

October 21, 2025
Vegastars logo

Reply from Vegastars

Alokey, thanks for sharing this!
Great to hear the chat team felt patient and clear, and that there’s plenty to explore.
If there’s a game you’d like to see next or anything we can polish, ping us in chat or at support@vegastars.com.

Vegastars Team

Rated 5 out of 5 stars

The quick response from the team when…

The quick response from the team when needing help. Appreciate it so much thank you.

October 18, 2025
Vegastars logo

Reply from Vegastars

Tafi, thanks for the lovely note! Great to hear the team jumped in quickly when you needed help.
If you ever need anything else, you can reach us through the in-site chat or at support@vegastars.com.

Vegastars Team

Rated 5 out of 5 stars

I love it

I love it. First time playing I made half of $10,000

October 8, 2025
Vegastars logo

Reply from Vegastars

Great to hear your first session treated you well - nice hit!
Just a quick note that results can vary from play to play. If you ever need a hand with anything, message us in your account chat or email support@vegastars.com.

Vegastars Team

Rated 4 out of 5 stars

Withdrawals fast

Withdrawals fast, good service, just make sure you verify your account, happy customer, this isn't fake review been playing online for years, happy so far with vegastars

October 20, 2025
Vegastars logo

Reply from Vegastars

Thanks for the feedback - and for sticking with us!
Great to hear withdrawals have been quick and the service solid. Getting verification sorted in advance makes withdrawals easier to process.
If you ever need anything, message us via your account chat or email support@vegastars.com

Vegastars Team

Rated 1 out of 5 stars

Samoa, Tonga Fiji Polynesian don’t play this game

To all my Polynesian brothers and sisters trust me these games don’t pay when it comes to withdrawal.

October 17, 2025
Unprompted review
Vegastars logo

Reply from Vegastars

Hi, thank you for your feedback.
We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully.
If you’d still like assistance, please don’t hesitate to contact our support team at support@vegastars.com and we’ll be glad to help.

Vegastars Team

Rated 5 out of 5 stars

New Zealand Players

I’m writing this to try and give my fellow Kiwi’s some piece of mind before trying Vegastars. I wish I saw more reviews like this, so this is my good deed for the day.

I love it. Best website for New Zealand by far. The only two websites that I actually trust and have paid me out to my Westpac account are Vegastars and SpinBit. The customer service was really quick and the payout took 2 days! Word of warning for any websites, not just Vegastars. Make sure to get verified first before depositing. It is way quicker and being verified is the only way you will get withdrawals processed.

P.s. Vegastars team, do I get a bonus for writing such a stellar review? That was a joke by the way

October 18, 2025
Unprompted review
Vegastars logo

Reply from Vegastars

Harry, huge mihi for the detailed write-up and for looking out for other NZ players!
Awesome to hear your payout arrived in two days and that support made things straightforward. Your tip about verifying first is great - it helps withdrawals go through smoothly. And about that “bonus” for the review… we can’t do that, but please accept a big virtual high-five and our thanks instead!
If you need anything else, message us in your account chat or email support@vegastars.com

Vegastars Team

Rated 1 out of 5 stars

Have been ghosted after a decent win

Have been ghosted after a decent win, no customer service, they say account is bing verified, 3 months later and no reply, avoid at all cost

August 16, 2025
Unprompted review
Vegastars logo

Reply from Vegastars

Hi Byran, thanks for your feedback.
We previously reached out for a few details to look into your concerns, but we haven’t had a response. Without that information we can’t complete our review.
If you’d still like help, please contact us via the site chat or at support@vegastars.com and we’ll follow up.

Vegastars Team

Rated 4 out of 5 stars

Nice and easy to deposit and withdraw…

Nice and easy to deposit and withdraw once fully verified, great range of games from different providers and free spins weekly when u deposit. Great site.

October 15, 2025
Vegastars logo

Reply from Vegastars

Lana, big thanks for sharing this!
Once verification’s done, deposits and withdrawals are straightforward. Great to hear the range of providers works for you and the weekly free spins on deposit are a hit.
If anything comes up, just message us through your account chat or email support@vegastars.com

Vegastars Team

Rated 4 out of 5 stars

Love the way the site is set up easy…

Love the way the site is set up easy and fun to select whatever game you desire

October 15, 2025
Vegastars logo

Reply from Vegastars

Thanks for the note!
Great to hear the site is easy to navigate and picking games is fun.
If something isn’t quite right, tap the chat in your account or email support@vegastars.com and we’ll sort it quickly

Vegastars Team

Rated 1 out of 5 stars

I was playing live blackjack

I was playing live blackjack. I commented to the dealer that I was running a excel spreadsheet to analyse the cards. To make sure is was a fair game. THEY CLOSED THE TABLE.

October 13, 2025
Vegastars logo

Reply from Vegastars

Thanks for the note.
Live blackjack tables are operated by licensed providers who set their own chat guidelines and handle moderation. Mentioning analysis tools can prompt provider action, and they may pause or close a table at their discretion. We don’t control those decisions.
If you’d like us to look into this further, please contact us via the site chat or email support@vegastars.com
with a bit more information about the game

Vegastars Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look