Pretty sure my page has been hacked. I received a phone call saying they had deposited $500 in bonus credit to my account. I haven’t been able to open Vegas stars on my normal browser, only when in in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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What people talk about most
Reviews shaping this summary
On the 12-02-26 I had made a withdrawal of $200 and I was needing to verify my proof of payment, I know my dumb self has withdrawal it to a closed bank account. Rang the bank and they said I had no ac... See more
Company replied
I’ve had nothing wrong so far and since casing down I’m thinking to move to here anyway. But one thing I have noticed is they don’t like you doing kyc before you start pumping money in. I’m trying to... See more
Company replied
It’s been over 40 hours since ive tried to withdraw. I have verified my account fully and completed all requests by support however they are still advising me the ‘payments team’ are still processin... See more
Company replied
3.4
Average
379 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Unable to withdraw money
After having a win and trying to withdraw money i have been in able to do so. After 4 days they are not verifying my account even thought they state verification can take up to only 24hrs. 4 days later still not getting much response to get this sorted to be able to withdraw money
Update- 5 days later I finally got verified. Now it has been close to 48 hrs and still no sign of the withdrawal transactions being approved and made. Which is a 5X the potential 9hr wait that there site suggests
December 31, 2025
Unprompted review
Reply from Vegastars
Thank you for taking the time to share this, Liam. We are sorry for the delays you experienced during verification and then again with the withdrawal after you were verified.
We did request additional details through Trustpilot so we could locate your account and review the withdrawal status, but we did not receive a reply within the available time frame. If you would still like us to check this for you, please reach out via live chat or email support@vegastars.com and our team will be happy to assist.
Vegastars Team
Withdraw Delays
Requested a withdraw almost a week ago then had to go through multiple verification processes which is normal and I understand, But then when I finally verified all my documents my withdraw was still not processed. I contacted support and they were the most useless support agent I have ever received in my life lol. I'm so happy I record all interactions I have on gambling sites. They told me to submit my card (front and back) which I already had done and had been verified. But this time they were telling me I needed to submit a card that was a complete different card to what I had used to deposit. What the hell is going on? All of my documents are verified. My withdraw is processing. Now I get a live agent who is just making up shit? Just process my withdraw everything is verified!
December 23, 2025
Unprompted review
Reply from Vegastars
Thank you for your review, J.
We did request some additional information so we could look into the withdrawal and verification concerns you raised, but we did not receive a reply within the requested time frame, so we were unable to progress it further from our side.
If you would still like us to review this, please reach out to our support team via live chat or email support@vegastars.com
and we will be happy to assist.
Vegastars Team
Does not fall under Australian BetStop
Does not fall under Australian BetStop. I should not have been able to create an account and now refusing to refund
December 18, 2025
Unprompted review
Reply from Vegastars
Hi Lucas, thank you for your feedback.
We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully.
If you’d still like assistance, please don’t hesitate to contact our support team at support@vegastars.com and we’ll be glad to help.
Vegastars Team
Casino simply wont let me withdrawl.
I've been asked to produce records of my assets, payslips abd other financial details all because I want to withdrawl $2000. They are making it impossible to withdrawl. They simply won't let me withdrawl but continue to take deposits. I need to make formal complaint but I dont know where. Do not sign up. Its fake
December 8, 2025
Unprompted review
Reply from Vegastars
Thank you for your review, Byron. We have checked the account activity linked to your feedback and can confirm there is no withdrawable balance available. Seems like your withdrawal was paid out.
If you believe this is incorrect or you would like us to review it with you, please reach out via live chat or email support@vegastars.com
and our team will be happy to assist.
Vegastars Team
Dodgy beware. Highly suspect pyramid scheme.
If you deposit & accept the welcome bonus, your deposit will show up as bonus currency, which cant be withdrawn unless you wager a ridiculous sum of thousands or unless you cancel the bonus, which sets your wallet to $0. Completely wiping your account including the deposit not just the welcome bonus $.
Tried to get ahold of live support, opened 4 chats, they kept ending the conversation on me so i couldnt send any messages, the last time i managed to send a message and was connected to someone, the person messaged me and like 10 seconds later she said i havent been replied to so I'm ending the conversation... ? Within 10 seconds. Really..
December 6, 2025
Unprompted review
Reply from Vegastars
Hi Bart,
Thank you for sharing your feedback. We are sorry that your experience with the welcome bonus and live chat has left you feeling this way.
Our promotions are applied according to the terms shown on site, including how bonus funds work and what is needed before a withdrawal, and we never aim to mislead anyone about this. We also do not want chats to feel as if they are being closed on you and will pass this on to the team.
We requested more details through Trustpilot so we could review your account but did not receive a reply in time. If you would like us to look into what happened more closely, please contact support via live chat or email support@vegastars.com
Vegastars Team
Withdrawal problems
I have withdrawn multiple times from here, most wins under 1k and have come into my bank fine. Just today have tried withdrawing 1.7k and now they are asking for verification of bank account which I have already given before saying all my other payments made to me was with a non verified account, which is a lie because they made me get verified before receiving the other withdraws I made. I am now in the process of seeing whether the bank statement they have asked for will allow me to withdraw my winnings. For now I give 2 stars but if my winnings is paid out will be higher, just seems strange that when you try for decent payouts they seem to throw out more obstacles to try jump over for it.
December 5, 2025
Unprompted review
Reply from Vegastars
Thanks for sharing your experience with us, Isreal.
After taking another look at your account, we can confirm that your documents are now fully approved and the withdrawal you mentioned has been processed successfully. While everything has now gone through, we understand that the extra verification checks and the longer wait were frustrating, especially when your previous cash outs arrived more quickly.
If anything on your side still looks unclear, or if you have any questions about future withdrawals, please get in touch with our support team via live chat on site or by email at support@vegastars.com
Vegastars Team
Absolutely impossible to withdraw cash
Absolutely impossible to withdraw cash. I have tried to withdraw my money for over a month with no reasonable explanation as to why.
They suggested that it was a problem with my bank which is completely false and every time I try and follow up I have heard crickets.
They were good to start with in regards to paying out winnings, but now it’s has devolved to an absolute nightmare. I’d suggest taking your business elsewhere and it is sad that this site is no longer reliable.
November 20, 2025
Unprompted review
Reply from Vegastars
Hi Samuel,
Thanks for taking the time to share this. It is disappointing to hear you now feel withdrawals with Vegastars are a nightmare.
To look into a withdrawal properly we need a few account details, so we sent a request through Trustpilot asking for more information. As we did not receive a reply, we have not been able to review your payments on our side.
If you are still waiting on funds, please contact our support team directly via live chat from your account or email support@vegastars.com so we can check your withdrawal and talk it through with you
Vegastars Team
Worst worst worst
Worst worst worst , was playing 5 lions megaway thinking this is a good site, upon the feature it was paying out up to like $50 + with half of the feature to spin.
Phone glitches and wipes my spins and currency.
Support do not aknowledge what I’m saying upon explaining they take a few days to manipulate the results and say it’s $4 what a joke I had 3 people watching next to me who recorded it .
I do not say this to vegastars they keep lying saying it’s $4 and I specifically said how will I get notified as support said they need to investigate on the day - four days later when I message they say we credited $4 to your account .
Nothing about a email or any response there end until I messaged them everyday .
Calling my back to get a refund 100% fraudulent .
Just got notification the person I referred won $500 after supply there n bank details and got the $500 - a purchase from there end was made so they could steal the $500 confirmed by the bank .
So time for me to claim fraud to my bank -
Once bitten twice shy !
November 11, 2025
Unprompted review
Reply from Vegastars
Hi Ray J, thank you for your feedback.
We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully.
If you’d still like assistance, please don’t hesitate to contact our support team at support@vegastars.com and we’ll be glad to help.
Vegastars Team
Unexplained technical issue and horrific support
After initially enjoying this casino, I have unfortunately had a really terrible experience trying to get support with a technical issue. I spent over $2k of real money balance on bonus buys which had disappeared when I attempted to open them, presumably because of some technical issue.
No matter how I approach support or try to explain the issue in detail with screenshots, screen recordings or other evidence, I get generic responses that are unhelpful and demonstrate no understanding whatsoever of the problem. This is despite asking repeatedly to be put in touch with someone who can properly review my game history. Extremely frustrating experience when I have not broken any casino rules or T&Cs
November 21, 2025
Unprompted review
Reply from Vegastars
Hi B.R,
We are sorry that this game issue and the follow up with support have left you feeling this way.
Our team reviewed your case with our technical specialists, but to properly investigate a game round we need exact details. The information we received was not sufficient to pinpoint the specific round in our logs, which meant we could not complete a full investigation or confirm that a fault occurred. During this process our team explained the feature and suggested some simple checks to try.
We understand this was not the outcome you were hoping for and we are sorry your concerns remain. If you would like to revisit this with us, please contact our support team on live chat or by email at support@vegastars.com
Vegastars Team
Absolute joke of a casino glad I…
Absolute joke of a casino glad I deleted my account
November 24, 2025
Reply from Vegastars
Hi Geoff,
We appreciate you taking the time to share your experience and for having played with Vegastars. We are sorry your experience has not been what you were hoping for. Our games use independently tested random outcomes to help ensure results are fair for all players. Our review shows that your account was closed at your request. If you decide to come back at any stage, our support team can help with any questions you might have
Vegastars Team
Bro this site always takes an hour plus…
Bro this site always takes an hour plus to reply wtf usless as team for real get ur shit together I’m signed up to over 40 casinos an this is by far worst for talking to someone
November 24, 2025
Unprompted review
Reply from Vegastars
Hi Tayla, thank you for your feedback.
We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully.
If you’d still like assistance, please don’t hesitate to contact our support team at support@vegastars.com and we’ll be glad to help.
Vegastars Team
Would highly recommend other websites
Would highly recommend other websites
November 23, 2025
Unprompted review
Reply from Vegastars
Hi Harrison,
Thank you for leaving a review. We are sorry to hear you did not enjoy your experience with Vegastars. We tried to get in touch through Trustpilot for a few more details so we could check what went wrong, but we did not receive a reply. If you would like to talk this through with us, please contact our support team on live chat or email support@vegastars.com
Vegastars Team
Misleading Bonus Terms – Casino Confiscated My Deposit and Winnings
I deposited $50 at Vegastars and received a $50 welcome bonus. At the time, I was not presented with clear and prominent terms regarding the bonus expiry or the consequences for my real-money deposit. I do not recall explicitly accepting the bonus, but regardless, the terms were buried in fine print and not clearly displayed.
After several days of playing blackjack, my balance was around $145. The next day, my account was reduced to $0. When I contacted support, they said the bonus “expires after 5 days” and that they are entitled to confiscate both the bonus and my original deposit if the funds were not transferred out of the bonus wallet in time.
I believe this is unfair and misleading. No warnings, countdown messages, or clear disclosure about deposit forfeiture were provided. I have tried to resolve this with support, but they have been dismissive and refuse to escalate my complaint, even though their own terms say unresolved complaints should be escalated internally.
I request Vegastars restore my $50 deposit or allow me to withdraw my real-money balance. I will update this review if the issue is resolved fairly.
November 20, 2025
Unprompted review
Reply from Vegastars
Hi Don,
Thanks for your feedback. We are sorry that your experience with this promotion has left you feeling this way. After an internal review we can confirm the bonus on your account ran to its expiry in line with the terms and conditions shown on site and was handled according to those rules. We know this outcome is disappointing and always encourage players to check the time limits and conditions on any offer before using it.
If you need anything further, please do not hesitate to reach out to our support team on live chat or by email at support@vegastars.com
Vegastars Team
Verification impossible. Significant delays.
Have been getting the run around about my documents. They’re asking for things that don’t exist. Slow replies if any at all, they didn’t even request the documents until I reached out to them. I verified my ID before I even started, then the multiple requests come. Delay after delay. You give them everything the request and they still deny them. Take your business elsewhere.
November 20, 2025
Unprompted review
Reply from Vegastars
Hi Dan,
Thank you for your review. We are sorry the verification process felt difficult. Our records show that some of the earlier documents provided did not meet our requirements, so the team needed updated copies before they could complete their checks. These have now been reviewed and the account has been closed as requested. Verification is an important part of keeping players and payments safe, but it should still feel clear. If you have any questions about this outcome, please contact our support team on live chat or email support@vegastars.com
Vegastars Team
Too hard to verify
Too hard to verify, upload documents as specified but get declined each time with no explanation as to why it was declined, then have to upload new documents to then wait another whole 24 hours for a response
November 19, 2025
Unprompted review
Reply from Vegastars
Hi JordanM,
Thank you for your review. Sorry to hear the verification process has been difficult and that your documents were declined more than once. Our team needs to make sure each file passes our security checks, which can sometimes mean asking for new versions.
We also reached out through Trustpilot for a few more details but did not get a reply. If you would like us to look into this further, please contact our support team on live chat or email support@vegastars.com
Vegastars Team
Great casino
Great website, consistent wins, all slot games. Got a great vip assistant. Withdrawals are fast, They take a bit longer on weekends. Got no issues with the site. Awesome and happy
November 17, 2025
Unprompted review
Reply from Vegastars
Really appreciate you sharing your experience, Caleb!
It is awesome to read that you are enjoying the site, finding the slots and VIP support on point and seeing fast withdrawals. Weekend cash outs can sometimes take a little longer so if you ever have a concern about a payment just jump on live chat or email support@vegastars.com and we will check it for you
Vegastars Team
Great site with awesome games
November 16, 2025
Unprompted review
Reply from Vegastars
Thank you again for sharing your thoughts, Will!
Great to hear you are enjoying the games and having a good time on the site. If you ever need support, just hop onto the live chat from your account and the team will help out
Vegastars Team
The verification is so annoying and…
The verification is so annoying and difficult to do. Every time I submit my bank records in pdf they say they are not PDF even though that's how it comes from my bank. Seems like I won't be able to withdrawl my 600$ in winnings since they are being so difficult. Wish I never signed up and depositied any money. Will be telling my friends to go to rainbet instead.
November 4, 2025
Unprompted review
Reply from Vegastars
Hi Chris,
We are sorry for the frustration you had with the verification steps. Our team have now taken another look at your document and sent you an email with an update. These checks are required under our licence, but we always want the process to feel as straightforward as possible. If anything is still unclear, please reply to that email or contact support from your account
Vegastars Team
Verification procedure difficult and…
Verification procedure difficult and trying to get to talk to anyone from online help takes an age played on plenty of casinos this one by far the longest wait times . Trying to get through to an agent for help waiting times 20mins upwards . Cashoit experience horrible.
Update . Avoid the player experience is horrible live chat completly non existent takes half an hour everytime to get through then wait 5 mins every single response much better casinos out there to chose from
November 6, 2025
Unprompted review
Reply from Vegastars
Brett, sorry this has been your experience, especially with verification, wait times, and your cash-out. We tried to follow up for a few details so we could check your account, but we haven’t heard back yet. Verification (KYC) is required, but long waits aren’t what we aim for. Please message us via your account chat or email support@vegastars.com and we’ll review your verification and withdrawal status together and see what went wrong.
Vegastars Team
It is absolutely a rigged game
It is absolutely a rigged game - I lost about 20 hands of blackjack in a row. If I’d have 11 and double against a dealer 6 they’d give me 20 and find a way for dealer to have 21. It wasn’t even close I’d redeposit to win back and literally couldn’t win 1 hand out of 12 hands. It is a rigged game and would advice anyone against it it’s a scam straight up
November 4, 2025
Unprompted review
Reply from Vegastars
Monte, thanks for sharing. That kind of run never feels great. In blackjack, results involve chance and short streaks can swing either way. For digital tables and slots, outcomes are produced by a random number generator (RNG), while live tables are dealt in real time.
If you’d like us to review the session, message us in your account chat or email support@vegastars.com and we will go through it with you
Vegastars Team
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