Banner for VeggiePets.com

VeggiePets.com Reviews 608

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that orders arrive promptly and often with prior notification. Many appreciate the wide variety of vegan pet products available, making it easy to find suitable options for their dogs and cats. The quality of the food is consistently highlighted, with numerous pets enjoying the meals and showing improved health. Reviewers also commend the excellent customer service and the overall ease of ordering from the company. However, some customers also noted issues with damaged items upon arrival or careless packaging that led to dented tins. A few other people also felt that certain delivery services had trouble finding their address or experienced significant delays in receiving their orders. Additionally, some reviewers mentioned that their cats did not like the food, despite the positive feedback from other pet owners.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great products, wide variety,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding pet food, with many... See more

Order

People report positive experiences with order, highlighting the ease of the ordering system and the quick... See more

Service

Clients share positive opinions on service, consistently highlighting prompt, friendly, and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, great communication and our dog Flo absolutely loves this food. She has Benevo grain free feast and Ami dry food. She's a rescue we've fed on this food since she came to us six years a... See more

Company replied

Rated 5 out of 5 stars

Thank you for providing cruelty free pet products! We absolutely love the brand Benevo for our little rescue staffie who was found as a stray. Benevo’s puppy kibble transformed her into the powerful g... See more

Company replied

Rated 5 out of 5 stars

Really friendly and helpful customer service which made my buying experience very pleasant. Also really impressed by the wide range of products which I can buy in one place which means I’ve been able... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with the wide variety of vegan dog food and wanted to give it a try. I bought a good selection of wet food and dry food samples because I wanted to see the kind of food my chihuah... See more

Company replied


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

For more than 20 years, we have proudly offered the UK’s most extensive selection of plant-based options for cats and dogs. As an independent, vegan-owned business, our mission is to help you share an animal-free lifestyle with your beloved pets in a way that is nutritious, convenient, and enjoyable for both you and your furry companions. With nearly two decades of experience with vegan pets, we have developed a deep understanding of plant-based nutrition and its benefits. We offer an extensive range of nutritionally complete foods, delicious treats, biscuits, and eco-friendly alternatives to traditional pet products, all of which are cruelty-free. Whether you're just starting your journey into plant-based feeding or have been doing it for years, we're here to provide the expertise and products you need to nourish your pets while supporting your ethical values.


Contact info

4.8

Excellent

TrustScore 5 out of 5

608 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

I ordered two samples of vegan dog food from Veggie Pets for my dogs. My order arrived promptly and my dogs enjoyed the foods. I will definitely try more Veggie Pets products for my dogs in the future.

April 4, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hi Sean, thank you for taking the time to let us know your experience with the samples!
We’re really pleased to hear your order arrived with you quickly and that your dogs enjoyed the samples of food too.
It’s great to know you’re considering trying more of the range! We’d love to have you back 😊 always happy to help.

Rated 5 out of 5 stars

Efficient

Reliable, efficient service

March 30, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thanks so much Helen! Happy to hear you found the service efficient and reliable 😊

Rated 5 out of 5 stars

5* Customer Service & Products

Really friendly and helpful customer service which made my buying experience very pleasant. Also really impressed by the wide range of products which I can buy in one place which means I’ve been able to save on delivery costs if I had to alternatively buy all the products direct from each brand. Excellent company to buy from! ⭐️

November 27, 2025
VeggiePets.com logo

Reply from VeggiePets.com

Thank you for your wonderful feedback of us 💚
It's so lovely for us to hear about your positive experience with both our customer service and product range. We're also pleased to know that you've been able to get everything you need in one place and were able to save on delivery too! Thanks so much for your kind support 😊

Rated 5 out of 5 stars

Good service

Quick delivery
Good price
Well informed

April 1, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hi Celia! We’re really pleased to hear everything arrived quickly and that you found the service, pricing and communication all to your satisfaction 😊 thanks so much.

Rated 5 out of 5 stars

Great service, excellent range of products.

Prompt dispatch, as always. Great service every time and a really good range of products. 5*

March 26, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hi Ken! Thank you for your lovely review of us 😊
We're happy to hear that you've had great service from us everytime, and that you appreciate the range of products we've managed to grow!

Rated 5 out of 5 stars

Great for healthy dog treats

Great for healthy dog treats, including veggie dentals.

April 2, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hello Michael, thank you for leaving us a kind review. We’re so pleased you’re enjoying the range, especially the dental range for dogs! We're really grateful for your continued support 😊

Rated 5 out of 5 stars

Brilliant company

Brilliant company, have been using them for years. My doggo loves all their chews and we get out tinned benevo food in bulk too.
Never had any issues with them and they ship really quickly.

Better for the planet too!

March 30, 2026
VeggiePets.com logo

Reply from VeggiePets.com

We’re so pleased to hear you’ve had such a positive experience with us over the years 😊
It’s lovely to know your dog enjoys the chews and Benevo, and that everything has been smooth and quick with delivery. We really appreciate your many years of support, and your positive words about the environmental impact too (we agree! 🌍💚)

Rated 5 out of 5 stars

The products arrived very quickly

The products arrived very quickly. I was kept informed as to when they would be delivered. Excellent service

April 1, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you so much for your lovely feedback! We’re really pleased to hear your order arrived quickly and that you felt well informed throughout the delivery process. It’s great to know you had an excellent experience! 😊 Thanks again

Rated 5 out of 5 stars

Super quick delivery and fair price

Super quick delivery and fair price

March 31, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you so much for your review, Stevie. We’re really pleased to hear your order arrived quickly and that you found our pricing fair!
We really appreciate your feedback 😊

Rated 5 out of 5 stars

Adore

Easy to order, got some free samples for my kitty- which he absolutely ADORES! Thank you for making vegan products 💚

March 30, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hi Zoe, that's wonderful to hear that the free samples went down a treat! We wanted to be able to give those who are plant-curious to see if their furry ones could find a new favourite in plant-based foods. So we're so happy to hear the samples were loved! 😄 thank you for leaving a kind review of your experience.

Rated 5 out of 5 stars

I'm very happy with Veggiepets

Veggiepets makes ordering supplies very easy and delivery is very quick and reliable. Very rarely are the products I want out of stock. The price is competitive too. I order Benevo dog and cat products.

March 12, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hi Jane, thank you so much for your lovely review! We’re really pleased to hear you find ordering easy, and that delivery has been quick and reliable. It’s also great to know you feel our prices are competitive. We really appreciate your continued support over the years 💚

Rated 5 out of 5 stars

speedy turnaround from order to delivery.

The products are excellent and order fulfilment is impressively fast.

March 26, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you so much for leaving us a great review 💚 we're glad to hear the products are a hit and that your order arrived with you fast too! 😊

Rated 5 out of 5 stars

Happy dogs

My 2 dogs love the dog food even the fussy one - he nevers leaves any.
Good customer service also

Thank you

March 15, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hi Heather, thank you so much for your kind feedback!
We absolutely love hearing about how our four legged customers are enjoying their food, so that was a pleasure to read 😄 and also that you appreciate our customer service too! Thanks again.

Rated 4 out of 5 stars

My dog enjoyed appeared to enjoy the…

My dog enjoyed appeared to enjoy the kibble, as he didn’t leave any! Excellent delivery and product

March 19, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hi Annette, thank you for your kind review!
We’re so pleased to hear your dog liked the kibble samples...an empty bowl is always a good sign that it's been enjoyed!
It’s also lovely to know everything arrived smoothly and that you were happy with both the product and delivery.
Thanks again for giving the samples a try and for sharing your experience with us 😊

Rated 5 out of 5 stars

We've used VeggiePets for years

We've used VeggiePets for years. We get all the prepared food and treats for our dogs here. Very happy with them.

March 9, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Ahh thank you for your lovely review, Susie ☺️
It's wonderful hearing that you've been with us for years!
It's great to know that your dogs enjoying their food and treats, and that you’re happy with everything too.
Thanks again 💚

Rated 5 out of 5 stars

Tried & tested success !

Ordered the two cat food samples for a friend . Her little chap went crazy & couldn’t eat them fast enough!
She said he’s not a big eater either.
So a 5 stars all round !

March 11, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Wow, thank you so much for leaving us that lovely review 💚
That’s amazing to hear! Especially if he’s not usually a big eater either 😄 the samples must have landed just right with him.
We also want to say that we just love that you ordered them for a friend too!
Spreading the word means a lot to us 😊
Thanks again for sharing this with us!

Rated 5 out of 5 stars

Quick and reliabledelivery service

Quick and reliable service

March 3, 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thanks so much Sheila for taking the time to review us.
We’re really pleased to hear you found our service quick and reliable, that’s precisely what we strive for 😊
Thanks again 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look