Vehicle-Spares.com Reviews 146

TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

On 17th March I ordered a Citroen relay door mirror cover, the customer Service and advice through What’s App messaging to source the correct back was amazing. Delivery was super fast! Unfortunate... See more

Rated 5 out of 5 stars

Good quality product supplied, next day, and was contacted by staff judt to triple check the fitment. Couldn't ask for more, cheers guys 👍

Rated 5 out of 5 stars

I was sent the wrong bonnet, but the company handled everything really well. They offered solutions, accepted the return, and still refunded me even though the item arrived back damaged. Replies were... See more

Rated 5 out of 5 stars

Although vehicle spares were not able to source the part i needed they have had outstanding customer service. They have given me so much advice on what i need to do going forward and even went to the... See more

Company details

  1. Auto Body Parts Supplier

Written by the company

Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.


Contact info

4.1

Great

TrustScore 4 out of 5

146 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Bad experience

I don’t usually write reviews, but this was a very bad experience for me. I ordered a bonnet, bumper reinforcement, and bumper for a Kia Sportage 2024 on 30 March 2026. I received the bumper and bumper reinforcement, but the reinforcement was of low quality and did not match my car—even though I provided my VIN number before ordering for verification.
It has now been almost two weeks, and I still haven’t received the bonnet. This has been a complete waste of my time and money.
Avoid at all costs

April 11, 2026
Unprompted review
Rated 3 out of 5 stars

On 17th March I ordered a Citroen relay…

On 17th March I ordered a Citroen relay door mirror cover, the customer Service and advice through What’s App messaging to source the correct back was amazing.
Delivery was super fast!
Unfortunately the part didn’t fit, I contacted the company through What’s App and have tried repeatedly since 23rd March to contact them, phoning and emailing so far I have had NO response from the company
So disappointing

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

False promises

I ordered the bonnet from the website after confirming with the one of the employees saying it was next day delivery it has been 4 days still haven't received the delivery and they stopped replying to the messages I am sending. Making false promises can lead to loss as now the customer is complaining and asking for his money back. It gives me both reputational damage and financal damage

November 24, 2025
Unprompted review
Vehicle-Spares.com logo

Reply from Vehicle-Spares.com

Hi, we’ve seen your review.

Our system detected verification indicators and required additional confirmation on your order before dispatch. This could have been resolved the same day, meaning no delays to your delivery. However, we have since been waiting for your reply to verify your details. Finally we were able to speak with you today and the order was booked to go out on Monday.

However, following this review, we’ve decided it’s best to cancel the order and issue a full refund. If you contact vehicle-spares.com support with your order number, we can confirm the refund details.

Rated 5 out of 5 stars

Top customer service

Having ordered and paid for what I thought I needed, V. Parts checked my order then contacted me with advise and interest in order to buy the correct part. Thanks Guys

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer service

Although vehicle spares were not able to source the part i needed they have had outstanding customer service. They have given me so much advice on what i need to do going forward and even went to the extent of finding the exact part i need from the original dealership. If you are ever in doubt about parts or even just looking for some advice i would 100% recommend vehicle spares!
Thank you again for your help i really do appreciate it.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and fair service

I was sent the wrong bonnet, but the company handled everything really well. They offered solutions, accepted the return, and still refunded me even though the item arrived back damaged. Replies were a bit slow at times, but they took responsibility and sorted everything fairly. Overall, very professional and easy to deal with.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Gave them my registration and some…

Gave them my registration and some images of the front bumper i required and they sent the wrong bumper, the cost to return the bumper was £300 on a £220 bumper, they would not cover the return fee.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

A1 2013 LED Lights for rear boot…

A1 2013 LED Lights for rear boot replacement (both).

Excellent clear communication and sanity check on order spec and ensure satisfaction.

Competitive pricing and reasonable discount compared to market options sought.

Next day delivery was next day.

Highly recommended.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

I've ordered a bumper for my van

Update: since leaving the update they got in touch via WhatsApp and sorted - really helpful once we'd managed to get hold of them, once sorted over the phone it was delivered really quickly and really well packaged

I've ordered a bumper for my van, over two weeks ago, no update have tried ringing and never an answer, email and their WhatsApp number and absolutely nothing back!

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Product arrived next day. Communication excellent. Very pleased with product. Fitted perfectly. Would highly recommend this company.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a rear bumper for a ford focus

Ordered a rear bumper for a ford focus, straight after the order I noticed a light difference between the part I ordered and the part i needed. Kindly asked them to cancel the order and advise the correct part. No answer received by email eighter by WhatsApp.
next week the part arrived and now I cant reach them to get return address. Filled the return request form out twice already, nobody contacted me.

May 29, 2025
Unprompted review

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