Vehicle-Spares.com Reviews 

170
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really cannot fault the customer service from these guys!! They Took the time to make sure we ordered the correct part, and also took time to troubleshoot the issue we were having over whatsapp, to en... See more

Rated 5 out of 5 stars

I purchased a bonnet. I had no clue which one I needed but this company helped me through to end up with the correct one for my vehicle along with technology assistance. It arrived the next day pack... See more

Rated 5 out of 5 stars

Out standing what can I say they sent me a bumper for my van it got damaged in transit they sent me a new one it came next day outstanding if you need any thing they are the people to go too

Rated 2 out of 5 stars

Unfortanately i dont like leaving bad reviews but my experience here wasnt good. Initially great response to my queries and ordered a taillight which wasnt cheap but i thought would be better quality.... See more

Company replied

Company details

  1. Auto Body Parts Supplier

Written by the company

Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(170)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phenomenal

Phenomenal! Don’t think I’ve ever written that in a review before. I just hit a pole in a blind spot. Pulled over logged in and in less than 2 mins I had my order confirmed as the correct part paid and dispatched. These folks need to give training to other companies. Looked through about 8 other websites and gave up. Clicked these guys and put reg no in searched the part got a link to a what’s app chat to confirm since I’m a woman lol I was ordering the correct part. Instant reply… order placed… instant reply confirmation email and pdf invoice. What a service Amanda oh and it was the cheapest by far!!

May 15, 2026
Unprompted review
Vehicle-Spares.com logo

Reply from Vehicle-Spares.com

Thank you so much, what a fantastic review!

We’re really pleased we could help you quickly confirm the correct part and get your order sorted without any hassle. Our quick reg check WhatsApp support is there to make ordering car parts as simple and stress-free as possible.

We really appreciate your kind words and your order.

Vehicle-Spares.com Team

Rated 5 out of 5 stars

Really helpful and great service

Really helpful and great service. Went above and beyond to help find the part I needed and it arrived when they said it would. Would highly recommend.

April 29, 2026
Unprompted review
Vehicle-Spares.com logo

Reply from Vehicle-Spares.com

Thank you so much Gemma for your kind review.

We’re really pleased we could help you find the correct part and that it arrived when expected. We always try to go the extra mile where we can, so it’s great to hear you were happy with the service.

Thanks again for recommending Vehicle-Spares.com

Rated 5 out of 5 stars

Easy to identify the product and order…

Easy to identify the product and order online. Prompt delivery. Best price I have seen. Very nice experience altogether. Thoroughly recommend this company.

May 4, 2026
Unprompted review
Vehicle-Spares.com logo

Reply from Vehicle-Spares.com

Thank you for taking the time to leave us such a great review Sally.

It’s great to hear that the product was easy to identify, the online ordering process was straightforward, and your delivery arrived promptly. We’re also glad the price stood out as good value.

We really appreciate your recommendation and thank you for choosing Vehicle-Spares.com

Rated 5 out of 5 stars

Excellent

Excellent! speed delivery when I needed the part urgently for MOT test. Ordered yesterday, today received the part and I have replaced the missing part. Excellent company to order from

Thanks

May 1, 2026
Unprompted review
Vehicle-Spares.com logo

Reply from Vehicle-Spares.com

Thank you George for the excellent feedback.

We understand how important fast delivery can be in situations like this, so we’re glad everything arrived in time and you were able to get the missing part replaced.

Thank you again for ordering from Vehicle-Spares.com

Rated 1 out of 5 stars

Bad experience

I don’t usually write reviews, but this was a very bad experience for me. I ordered a bonnet, bumper reinforcement, and bumper for a Kia Sportage 2024 on 30 March 2026. I received the bumper and bumper reinforcement, but the reinforcement was of low quality and did not match my car—even though I provided my VIN number before ordering for verification.
It has now been almost two weeks, and I still haven’t received the bonnet. This has been a complete waste of my time and money.
Avoid at all costs

April 11, 2026
Unprompted review
Rated 3 out of 5 stars

On 17th March I ordered a Citroen relay…

On 17th March I ordered a Citroen relay door mirror cover, the customer Service and advice through What’s App messaging to source the correct back was amazing.
Delivery was super fast!
Unfortunately the part didn’t fit, I contacted the company through What’s App and have tried repeatedly since 23rd March to contact them, phoning and emailing so far I have had NO response from the company
So disappointing

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

False promises

I ordered the bonnet from the website after confirming with the one of the employees saying it was next day delivery it has been 4 days still haven't received the delivery and they stopped replying to the messages I am sending. Making false promises can lead to loss as now the customer is complaining and asking for his money back. It gives me both reputational damage and financal damage

November 24, 2025
Unprompted review
Vehicle-Spares.com logo

Reply from Vehicle-Spares.com

Hi, we’ve seen your review.

Our system detected verification indicators and required additional confirmation on your order before dispatch. This could have been resolved the same day, meaning no delays to your delivery. However, we have since been waiting for your reply to verify your details. Finally we were able to speak with you today and the order was booked to go out on Monday.

However, following this review, we’ve decided it’s best to cancel the order and issue a full refund. If you contact vehicle-spares.com support with your order number, we can confirm the refund details.

Rated 5 out of 5 stars

Top customer service

Having ordered and paid for what I thought I needed, V. Parts checked my order then contacted me with advise and interest in order to buy the correct part. Thanks Guys

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer service

Although vehicle spares were not able to source the part i needed they have had outstanding customer service. They have given me so much advice on what i need to do going forward and even went to the extent of finding the exact part i need from the original dealership. If you are ever in doubt about parts or even just looking for some advice i would 100% recommend vehicle spares!
Thank you again for your help i really do appreciate it.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and fair service

I was sent the wrong bonnet, but the company handled everything really well. They offered solutions, accepted the return, and still refunded me even though the item arrived back damaged. Replies were a bit slow at times, but they took responsibility and sorted everything fairly. Overall, very professional and easy to deal with.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Gave them my registration and some…

Gave them my registration and some images of the front bumper i required and they sent the wrong bumper, the cost to return the bumper was £300 on a £220 bumper, they would not cover the return fee.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

A1 2013 LED Lights for rear boot…

A1 2013 LED Lights for rear boot replacement (both).

Excellent clear communication and sanity check on order spec and ensure satisfaction.

Competitive pricing and reasonable discount compared to market options sought.

Next day delivery was next day.

Highly recommended.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

I've ordered a bumper for my van

Update: since leaving the update they got in touch via WhatsApp and sorted - really helpful once we'd managed to get hold of them, once sorted over the phone it was delivered really quickly and really well packaged

I've ordered a bumper for my van, over two weeks ago, no update have tried ringing and never an answer, email and their WhatsApp number and absolutely nothing back!

October 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look