Quit simple but I did not really realise where I was going! A small fee but it only goes to the Government page which can be accessed without spending money. I do not see the point of this procedure... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After the issues my son is having with gov.uk this was a less stressful adventure!
Company replied
Did not understand this bit at the end asking me to create a password - whether that was part of the process or optional. Its not difficult to create a process that makes sense so I suggest you f... See more
Company replied
I am not computer savvy but managed to retax my car without any help from my grandaughter
Company replied
Company details
About Vehicle Information
Written by the company
Access to our service is charged at £7.95 per month. All users get a 24 hour trial period during which they have unlimited access to test out the service, view the information on offer for their vehicle(s), set up their alerts and more. If they feel the service is not for them, they are free to cancel at any point during their membership, by either contacting our helpful customer service team, or by simply clicking the "close account" button from within their account.
Please note, that unless an account is cancelled before the end of the 24 hour trial period, the user will be charged the £7.95 fee for the following month's access.
If you have any questions at all regarding Vehicle Information, please contact us at any time (we are available 24/7). If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Want some help?
View our FAQs Contact Us Login to your account Join Vehicle InformationWhat's included?
Set up expiry alert reminders for your:
- Insurance
- Breakdown cover
- Servicing
- Driving license
- Parking permits
You can also view:
- 1 x VDI Vehicle History Report per vehicle per month
- Includes finance, stolen & write-off checks
- Get up to a max of 5 reports per month
- Similar reports from AA & RAC are sold at around £14.99 each
- Mileage graphs
- Technical information and specs including power, speed, fuel consumption and more
- Live fuel price data
- Save money on fuel every time you need to fill up, by finding the cheapest petrol stations in your area
- Estimated current value
- Number of previous keepers
- ...and more
You can have up to 5 vehicles listed in your account at any one time, but can swap out the vehicles at any time, meaning you can set up reminder alerts for your whole household with just 1 account.
Our other tools include:
- A feature to help fight any parking fines you may incur, by generating a letter with the relevant details to send to the local authority
- An interactive map/directory of every MOT garage in the UK
- A journey cost calculator to estimate the fuel cost on a trip you may be planning
- Car classified listings
- Useful links to purchase cheap car insurance and spare parts
Users are also able to buy additional VDI Check reports for only £3.20/report, which includes details of any finance or loans owning on the vehicle, as well as if it has previously been stolen, imported or involved in an accident.
Access to the service is charged at £7.95 per month, and all users can try the service for just 50p for a 24 hour trial period. If you find the service is not for you, simply cancel before the trial ends (the close button is available from the account settings page).
Please note: Vehicle tax renewal is not provided through this service - for this you must visit the Government website or a Post Office. We offer expiry reminder alerts, vehicle history check reports, and all the other tools mentioned above.
MOT & Tax Alerts
Set up your alerts & avoid a DVLA fine
With a Vehicle Information account you can set up multiple alerts for your MOT, tax, insurance, servicing, breakdown cover, driving license or parking permits expire. Get reminded before the deadline to ensure you don't forget to renew, and help you avoid a potential fine.
Contact info
St Stephens House, Arthur Road, SL4 1RU, Windsor, United Kingdom
- 0800 808 5547
- support@vehicleinformation.uk
- vehicleinformation.uk
3.7
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wouldn’t advise using this website
I quickly discovered this is not the true government website for re- taxing my car and was mislead into thinking it was so I would advise caution when thinking of using it.
March 23, 2025
Reply from Vehicle Information
Dear Margaret,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
Reply from Vehicle Information
Dear Alan Hoyland,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our ser-vice!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
email not recvd to verify
March 21, 2025
Reply from Vehicle Information
Dear Megan Dean Du Moulin,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
Scam
Scam. My dad has no idea what this is, how he signed up to it, or how to cancel it. Disgusting
March 20, 2025
Unprompted review
Reply from Vehicle Information
Dear Tina Walker,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
Reply from Vehicle Information
Hi Mr. Roy Parker,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
Reply from Vehicle Information
Hi Noha,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
Reply from Vehicle Information
Hi Sara Whittington,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
This is a scam.
This is a scam.
I have tried to cancel my subscription but to no avail.
Please cancel
March 15, 2025
Unprompted review
Reply from Vehicle Information
Dear Vincent Steaman,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Ana
Thank you.It is definetly easy to find…
Thank you.It is definetly easy to find all information and complete payments.
March 15, 2025
Reply from Vehicle Information
Dear Wendy,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Ana
disgusting scam
disgusting scam. misleading ad comes up before FREE gov.uk. Doesn't re direct or mention free site. Also. really not clear that it's a subscription site. Should be taken down. I addition to that the page where you put a reg in never works!
March 14, 2025
Unprompted review
Reply from Vehicle Information
Hello Wendy,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
ease of use and quick payment
March 8, 2025
Reply from Vehicle Information
Dear Michael Aranyi,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
Website very easy to use
March 4, 2025
Reply from Vehicle Information
Hi Cheryl Taylor,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
very easy to follow
March 3, 2025
Reply from Vehicle Information
Hi Mr. P. A. Ekins,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
Didn't even know I had signed up for…
Didn't even know I had signed up for this.
Tried to logon and reset password but no email reset has arrived!
Will update you when I hear....if I do!
May 3, 2024
Unprompted review
Reply from Vehicle Information
Dear Carole Jean Pepper,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. Kim contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Ana
The vehicle information must be a scam
The vehicle information must be a scam! Be careful. They charge me £7.95 every month, after I complained they just closed my account without any refund. Awful
February 28, 2025
Unprompted review
Reply from Vehicle Information
Hi Laszlo Ori,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. I have contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
SCAM : Was looking how to pay my car tax
Was looking how to pay my car tax - and clicked on this site in error - and surprise surprise !!!!! I am now being billed £7.95 per month....
I have tried to cancel this to no avail -
Please cancel this subscription
February 25, 2025
Unprompted review
Reply from Vehicle Information
Dear Sharon Haarhoff,
I hope you are well and I am sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We have contacted you via email with further assistance.
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
scam operation - should be shut down
The website vehicleinformation.uk is not a scam per se, it just provides information you can probably get elsewhere for free, but charges a £7.95 a month. What is a scam is that (cleverly not always, but on and off), this company makes a google advert, which comes at the top of a google search for "pay uk vehicle tax" or similar, and directs to a website that is a carbon copy of the .gov website. If you are trying to pay your vehicle tax you end up subscribed until you figure out what happened. I noticed 7 months later.... They did not respond to emails, I had to get the credit card company to block, and call them to remove me.
February 27, 2025
Unprompted review
Reply from Vehicle Information
Dear Pietro Cicuta,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible.
We have contacted you directly to address the concern you raised with us. You can also find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
Reply from Vehicle Information
Dear Eileen Keenan-O'Malley,
I hope you are well and thank you for taking time out to leave a positive review. It’s good to know that you enjoyed using our service!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
I did not even know I had contacted…
I did not even know I had contacted this site and have been charged £7.95. As far as I am aware I googled the official Govt car tax site to check when my car tax was due. I was not aware of it until I received my bank statement on on 25/2/25
January 21, 2025
Unprompted review
This is a misleading site
This is a misleading site I logged on to gov site to tax car and some how , they have managed to take money from my account on monthly basis , I have had to cancel my card & it’s caused me stress & inconvenience, when it makes out your taxing you car !!!
February 24, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.