Quit simple but I did not really realise where I was going! A small fee but it only goes to the Government page which can be accessed without spending money. I do not see the point of this procedure... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After the issues my son is having with gov.uk this was a less stressful adventure!
Company replied
Helpful trustworthy easy to use would recommend to friends and family
Company replied
Did not understand this bit at the end asking me to create a password - whether that was part of the process or optional. Its not difficult to create a process that makes sense so I suggest you f... See more
Company replied
Company details
About Vehicle Information
Written by the company
Access to our service is charged at £7.95 per month. All users get a 24 hour trial period during which they have unlimited access to test out the service, view the information on offer for their vehicle(s), set up their alerts and more. If they feel the service is not for them, they are free to cancel at any point during their membership, by either contacting our helpful customer service team, or by simply clicking the "close account" button from within their account.
Please note, that unless an account is cancelled before the end of the 24 hour trial period, the user will be charged the £7.95 fee for the following month's access.
If you have any questions at all regarding Vehicle Information, please contact us at any time (we are available 24/7). If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Want some help?
View our FAQs Contact Us Login to your account Join Vehicle InformationWhat's included?
Set up expiry alert reminders for your:
- Insurance
- Breakdown cover
- Servicing
- Driving license
- Parking permits
You can also view:
- 1 x VDI Vehicle History Report per vehicle per month
- Includes finance, stolen & write-off checks
- Get up to a max of 5 reports per month
- Similar reports from AA & RAC are sold at around £14.99 each
- Mileage graphs
- Technical information and specs including power, speed, fuel consumption and more
- Live fuel price data
- Save money on fuel every time you need to fill up, by finding the cheapest petrol stations in your area
- Estimated current value
- Number of previous keepers
- ...and more
You can have up to 5 vehicles listed in your account at any one time, but can swap out the vehicles at any time, meaning you can set up reminder alerts for your whole household with just 1 account.
Our other tools include:
- A feature to help fight any parking fines you may incur, by generating a letter with the relevant details to send to the local authority
- An interactive map/directory of every MOT garage in the UK
- A journey cost calculator to estimate the fuel cost on a trip you may be planning
- Car classified listings
- Useful links to purchase cheap car insurance and spare parts
Users are also able to buy additional VDI Check reports for only £3.20/report, which includes details of any finance or loans owning on the vehicle, as well as if it has previously been stolen, imported or involved in an accident.
Access to the service is charged at £7.95 per month, and all users can try the service for just 50p for a 24 hour trial period. If you find the service is not for you, simply cancel before the trial ends (the close button is available from the account settings page).
Please note: Vehicle tax renewal is not provided through this service - for this you must visit the Government website or a Post Office. We offer expiry reminder alerts, vehicle history check reports, and all the other tools mentioned above.
MOT & Tax Alerts
Set up your alerts & avoid a DVLA fine
With a Vehicle Information account you can set up multiple alerts for your MOT, tax, insurance, servicing, breakdown cover, driving license or parking permits expire. Get reminded before the deadline to ensure you don't forget to renew, and help you avoid a potential fine.
Contact info
St Stephens House, Arthur Road, SL4 1RU, Windsor, United Kingdom
- 0800 808 5547
- support@vehicleinformation.uk
- vehicleinformation.uk
3.6
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM
I was charged £7.95 without specific agreement. Beware - sharp prractice/ |SCAM
August 13, 2025
Unprompted review
Reply from Vehicle Information
Dear David,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Ana
Reply from Vehicle Information
Dear Mrs. B.J. Forema,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, you can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
quick link and access
August 1, 2025
Reply from Vehicle Information
Dear Mrs Cheryl Vick,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Ana
Reply from Vehicle Information
Dear Derek Smiley,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Ana
Easy to use.
July 26, 2025
Reply from Vehicle Information
Dear Mr. K. R. Taylor,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, you can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm Regards,
Charise
BEWARE
ACCIDENTALLY ENTER THIS SITE WHEN TRYING TO ACCESS THE GOV.UK SITE . SUBSEQUENTLY DISCOVER A MONTHLY FEE BEING EXTRACTED FROM ONE'S CREDIT CARD.
July 22, 2025
Unprompted review
Reply from Vehicle Information
Hi Robert Boraston,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
I THOUGHT I WAS ON THE GOVERMENT…
I THOUGHT I WAS ON THE GOVERMENT WEBSITE CANT FIND OUT WHAT E MAIL WAS USED TO SET UP THE ACCOUNT SO CANT CANCEL IT TRYING TO GET THE BANK TO CANCEL IT FRUSTRATING TO SAY THE LEAST !!!!!!!!!!!!!!!!!!!
July 15, 2025
Unprompted review
Reply from Vehicle Information
Dear Alex,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Ana
Be very careful with this company
Be very careful with this company, wanted to check when my MOT was due, somehow managed to get onto this site.
I now find that they are taking £7.95 a month out of my account.
This is definitely scam country.
July 14, 2025
Unprompted review
Reply from Vehicle Information
Hi Sir/Madam,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
Reply from Vehicle Information
Dear K. E. Booth,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, you can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
If I could give them ZERO stars..!
If I could give them ZERO stars - I would! I'm another deceived person to add to the queue of people here. We clicked on what we thought was a link to tax a car and then got this sh*t! Very deceitful way of marketing themselves as a government website for car tax. Got charged £7.95 for some BS subscription. They would not budge and stated their system is very clearly....very clearly meant to deceive more like! AVOID AVOID AVOID!
June 17, 2025
Unprompted review
Reply from Vehicle Information
Hi Mike,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
Reply from Vehicle Information
Hi Michael Barnett,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
Renewal before reminder
I didn't set out to pay it today but to my surprise I found that I could. I am puzzled by the 50p payment.
June 9, 2025
Reply from Vehicle Information
Dear Peter Ridley,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
We have also contacted you via email to assist you further regarding your concerns. Also, you can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
Reply from Vehicle Information
Dear Mr. Colin Gourdji,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, you can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
Easy to do it
June 8, 2025
Reply from Vehicle Information
Dear Freda Brown,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, you can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
Quick & easy to use online payment
May 31, 2025
Reply from Vehicle Information
Hi Sushila Patel,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Ana
Easy ti access although it was a little…
Easy ti access although it was a little bit tortuous towards towards completion.
May 28, 2025
Reply from Vehicle Information
Hi Sir/Madam,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
WARNING! This is not DVLA
WARNING! THIS IS NOT DVLA. This site appears in google when you type in 'Tax my Car'. You type in your registration number and your car details appear. The site says your car needs taxing and asks you for card details and a payment. It takes payment but DOES NOT tax your car. It is a subscription service to provide you with otherwise freely available information. Don't be fooled. What they are doing is not illegal but it is very deceptive.
May 25, 2025
Unprompted review
Reply from Vehicle Information
Hi Debbie,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
Reply from Vehicle Information
Hi Ann,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Warm regards,
Kristen
You have NOT paid your car tax people. BEWARE
This is almost like a scam site. It comes up when you Google pay car tax online. Then you put your vehicle info in and they ask for payment. You then pay it and only later do you realise you've not paid your car tax you've actually subscribed to a service that records information about your car and that's it. Cancel immediately. I reported this to the bank and they will raise a dispute for me if the company continues to take money from the account. When people say in reviews that it was easy to pay their car tax they actually haven't but don't yet realised. The responses from the company to the reviewer don't even have the common courtesy to tell them they haven't. They clearly know exactly what they're doing but obviously don't care.
May 25, 2025
Unprompted review
Reply from Vehicle Information
Dear Mrs. H. Scott,
I hope you are well and I am sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. My colleague, Mae has already spoken with you over the phone when you contacted us earlier.
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
Reply from Vehicle Information
Dear Doris Marfo,
I hope you are well and thank you for taking time out to leave a review. It’s good to know that our website helped you with your vehicle tax payment!
Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ww1.vehicleinformation.uk/about-us.
Regards,
Charise
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.