horrible company that does not like to pay. Claims take forever, that is for an inspector to come and look at vehicle after dealership recommendation on repairs. will deny claims stating inspector cou... See more
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I have waited over three months for the gap payment to be made and forced to make double car payments to avoid negative marks on my credit because there is no follow up from this company as it relates... See more
Great coverage, the only issues I had was the deductible was $100.00 more than I was told when I was sold the policy @ Subaru of Plano. I also didn’t find out about a rental car possibility until I sp... See more
Company replied
I had to deal with many representatives! All we’re understanding and friendly except one. My advice is you get a rude one hang up and call back - there are very good ones also if you have a warranty... See more
Company replied
Company details
Written by the company
You know Allstate as a leading national provider of auto insurance and more. Insurance is just one of the ways we serve our customers. For over 30 years, we've also partnered with dealerships nationwide to offer customers vehicle protection products that take the stress out of vehicle ownership. With over 3.1 million customers actively protected and over $1.4 billion in claims paid, we are the trusted name in the vehicle protection industry. Allstate Vehicle Protection was created to offer you affordable protection plans, reliable and hassle free claims, backed by Allstate. Our family of protection products are built to be the total solution — handling everything from rescuing you on the side of the road, ensuring you have a way to get around while your car is in the shop, and of course covering the bill. We are here to make your car problems, our problem.
Contact info
1776 American Heritage Life Dr, 32250, Jacksonville, United States
- 877-204-2242
- ADScontactus@allstate.com
- vehicleprotection.allstate.com
2.8
Average
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I love how easy and painless Allstate…
I love how easy and painless Allstate makes it during tough times. No one wants anything to happen to their vehicle but things happen! The company stands by their product and doesn’t complicate things when you are trying to get a problem fixed!! Would purchase a warranty through them again!!!
June 21, 2023
very easy for dealer to process claim
very easy for dealer to process claim. I was very impressed with Allstate
June 21, 2023
No fuss and good outcome,
June 21, 2023
Vehicle service
The service on my vehicle got done faster than expected. I wasn't expecting that.
June 22, 2023
The only thing was that they would not…
The only thing was that they would not replace my radio when it was bad because it needs replaced and the rip in my seat it wouldn’t replace it. They said it was not covered, and I was sold on your policy that it would be covered.
June 21, 2023
Reply from Allstate Vehicle Protection
Thanks for leaving a review William. Looks like we were able to cover your radio. We look forward to servicing you in the future if needed.
Reply from Allstate Vehicle Protection
Thank you for your review. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Thanks
It is truly a pleasure dealing with…
It is truly a pleasure dealing with Carshop and Allstate for car repairs. They handle everything and the partnership between the dealer and the warranty company makes the customer experience as easy as possible.
June 22, 2023
Airport Chevy in Medford
Airport Chevy in Medford, OR is exceptional. All the employees know their cars and do everything they can to provide the best service. They made it possible to carry out the needed repairs under my vehicle protection plan.
June 21, 2023
Surprisingly good and speedy service!!
June 22, 2023
I think the company and dealership need…
I think the company and dealership need to be on the same page they had to wait on the dealreship for certain paperwork I did all of the footwork to get things going it was between service department and dealership and claims department for the most part it got done a month later.
June 21, 2023
Reply from Allstate Vehicle Protection
Donna thank you for your review. We are glad your claim was approved, but we want to apologize for you experience. Due to your review, we will investigate exactly what happened between the dealer and our department to make sure we are providing a quality level of service that associated with Allstate.
The claims rep that I spoke with was…
The claims rep that I spoke with was great! They answered all of my questions, and gave me step-by-step instructions on the process.
June 21, 2023
Reply from Allstate Vehicle Protection
Thank you Dale for your review. We're glad you had wonderful experience.
Since I started my insurance with all…
Since I started my insurance with all state, my experience was fantastic. Until last week I was having had time for you guys to return my calls, I have to call and call. Yesterday someone assured me they going fix my case. Which the person did.
June 21, 2023
Reply from Allstate Vehicle Protection
Thank you for being a part of the Allstate family. We apologize for the inconsistent communication regarding a call back. Although we’re glad your situation was resolved, we will make sure your feedback reaches our teams.
2019 CRV electrical issue
The customer service tech kept in close contact daily answering questions regarding warranty coverage and parts status while waits for real air and provided a loaner vehicle due to prolonged repair time.
June 21, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Betty. We're glad we were able to service you!
It's what we needed when we needed it.
June 22, 2023
Transmission Replacement
Allstate paid for the cost of replacing the Transmission in my 2017 Honda Accord V6. I’m very happy I purchased my Allstate extended warranty.
June 21, 2023
You paid what you said you would when I…
You paid what you said you would when I bought the coverage.
June 21, 2023
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