horrible company that does not like to pay. Claims take forever, that is for an inspector to come and look at vehicle after dealership recommendation on repairs. will deny claims stating inspector cou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have waited over three months for the gap payment to be made and forced to make double car payments to avoid negative marks on my credit because there is no follow up from this company as it relates... See more
Great coverage, the only issues I had was the deductible was $100.00 more than I was told when I was sold the policy @ Subaru of Plano. I also didn’t find out about a rental car possibility until I sp... See more
Company replied
I had to deal with many representatives! All we’re understanding and friendly except one. My advice is you get a rude one hang up and call back - there are very good ones also if you have a warranty... See more
Company replied
Company details
Written by the company
You know Allstate as a leading national provider of auto insurance and more. Insurance is just one of the ways we serve our customers. For over 30 years, we've also partnered with dealerships nationwide to offer customers vehicle protection products that take the stress out of vehicle ownership. With over 3.1 million customers actively protected and over $1.4 billion in claims paid, we are the trusted name in the vehicle protection industry. Allstate Vehicle Protection was created to offer you affordable protection plans, reliable and hassle free claims, backed by Allstate. Our family of protection products are built to be the total solution — handling everything from rescuing you on the side of the road, ensuring you have a way to get around while your car is in the shop, and of course covering the bill. We are here to make your car problems, our problem.
Contact info
1776 American Heritage Life Dr, 32250, Jacksonville, United States
- 877-204-2242
- ADScontactus@allstate.com
- vehicleprotection.allstate.com
2.8
Average
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Engine repairs
The dealer did all the paperwork and worked to make sure the job was done correctly and in a timely manner.
August 9, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Mary. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Seemless and very efficient.
August 9, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Glen. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Zero problem with servicing my car for…
Zero problem with servicing my car for covered repairs I recommend everyone to get the Allstate extended warranty Well worth the money
August 9, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Martin. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
So grateful to have the insurance
August 9, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Brad. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review Elbert. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Issue was found before I know what was…
Issue was found before I know what was wrong! Parts ordered and repair and claim filed and resolved so quickly! So glad I purchased this extended warranty!!
August 9, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Deborah. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
No hassle no problem
August 9, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Donald. We glad we were able to service you!
Repairs still not completed
The starter is still an issue after being replaced. The dealer is yet to replace the tensioner. They keep pushing the appointment.
August 9, 2023
Reply from Allstate Vehicle Protection
Thanks for your review, Jeremy. We are sorry to hear about your recent experience, apologize the service center you brought your car to didn't meet expectations, and resolve your issues in one trip. If you need still need assistance, please contact us at 1-888-251-6441.
Great experience with all involved…
Great experience with all involved would recommend this service to anyone
August 9, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Nancy. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Great service!
Overall great experience with the employees who helped and walked me though this over the phone
August 9, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Dan. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Allstate covered repair!
Allstate paid for the diagnostic work and required repairs to my vehicle’s coolant issues—while I paid the $100 deductible. The Service Advisor at AutoNation Chevrolet completed all the paperwork necessary. Thank you Allstate and AutoNation Chevrolet, Mesa, AZ.
August 9, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Dale. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
My claim was approved quickly so I…
My claim was approved quickly so I could have the needed repairs and get my car back.
August 9, 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
The work was completed in a timely…
The work was completed in a timely manner
No issues with the repair
August 9, 2023
Easy to deal with
This is the second time I needed to make claim. Each time was relatively easy and not much push back. I would buy the warranty again.
August 9, 2023
Easy to be happy.
Easy to be happy when your service bill is covered. Happy with Ware Chev service team as well.
June 21, 2023
Reply from Allstate Vehicle Protection
Thank you for your review David. We'll make sure to share the experience with our team!
Not your problem but it took service…
Not your problem but it took service department 4 days to even look at vehicle before they diagnosed vehicle issue. Totally unacceptable.
June 22, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Doris. We'll make sure to get that feedback to the dealer.
Reply from Allstate Vehicle Protection
Thank you for your review Scott. We'll make sure to share your experience with our team!
Everything was easy with my claim and…
Everything was easy with my claim and Allstate covered the costs of repair. No hassles!
June 21, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.