horrible company that does not like to pay. Claims take forever, that is for an inspector to come and look at vehicle after dealership recommendation on repairs. will deny claims stating inspector cou... See more
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I have waited over three months for the gap payment to be made and forced to make double car payments to avoid negative marks on my credit because there is no follow up from this company as it relates... See more
Great coverage, the only issues I had was the deductible was $100.00 more than I was told when I was sold the policy @ Subaru of Plano. I also didn’t find out about a rental car possibility until I sp... See more
Company replied
I had to deal with many representatives! All we’re understanding and friendly except one. My advice is you get a rude one hang up and call back - there are very good ones also if you have a warranty... See more
Company replied
Company details
Written by the company
You know Allstate as a leading national provider of auto insurance and more. Insurance is just one of the ways we serve our customers. For over 30 years, we've also partnered with dealerships nationwide to offer customers vehicle protection products that take the stress out of vehicle ownership. With over 3.1 million customers actively protected and over $1.4 billion in claims paid, we are the trusted name in the vehicle protection industry. Allstate Vehicle Protection was created to offer you affordable protection plans, reliable and hassle free claims, backed by Allstate. Our family of protection products are built to be the total solution — handling everything from rescuing you on the side of the road, ensuring you have a way to get around while your car is in the shop, and of course covering the bill. We are here to make your car problems, our problem.
Contact info
1776 American Heritage Life Dr, 32250, Jacksonville, United States
- 877-204-2242
- ADScontactus@allstate.com
- vehicleprotection.allstate.com
2.8
Average
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Saving grace…
I was looking to come out of pocket with the expense, however it was covered.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Brenda. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Good partnership with auto dealer
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Jeffrey. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Was all paid for
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Edward. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Coverage you can count on!
My Allstate Vehicle Protection policy came through for us on the repair of our 2017 Buick. The process was seamless. Everything was handled by the dealership. The policy is straight forward about what they cover. So glad I made this purchase.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
Very easy to use the policy
Very easy to use the policy, plus it covered most of the repair costs.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Steven. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
I had to come out of pocket for parts…
I had to come out of pocket for parts to not ruin the engine because the adjuster wouldn't come back out to look at a bent fan and shroud that were also damaged which were both under warranty. I will not be buying from dealers with this kind of warranty, just like insurance, it's good to have until you need it, then they do everything they can not to pay.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Kenneth. We are sorry to hear if there was trouble with a recent claim. We would like to provide some clarification regarding the part in question. Please feel free to contact us by phone at 1-888-251-6441.
No bubbles
No bubbles, no troubles, after diagnosis work and payment happened flawlessly
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Andrew. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review Anthony. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Allstate was prompt and helpful
Allstate was prompt and helpful and there was little to no delay to paying out the claim!
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
Rear Camera Module
Process was easy. Surprised at dealership charging for additional labor supposedly declined by Allstate. Other than that, no issues.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Pamela. We apologize for any confusion that may occurred during the claim process. Please reach out to by phone at 1-888-251-6441 with your contract or claim number and we would be happy to assist you.
The Protection Policy has saved me a…
The Protection Policy has saved me a lot of money!
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review George. We’re excited to be able to approve your claim. Thank you for being part of the Allstate family. We will gladly pass the feedback on to our teams.
Quick response
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Adolph. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
So glad I got this plan
So glad I got this plan. Great Company and excellent customer service.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Allstate is the best investment I've ever made!
My Subaru technician All-State worked together to get my repairs done with great care and coverage. Thank you!
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
Great Experience
My Allstate Vehicle Protection Plan was well worth the money! They were very quick to approve my claim and notify the dealership that the necessary repairs were covered.
August 17, 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
Speed of work to be done and the cost…
Speed of work to be done and the cost conformation
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Shirley. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
Very pleased.
Well, everything was handled by the dealer. But from the sounds of it, they had no issues getting my car fixed and getting Allstate to approve the repair.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
It is a shame that I had to use my…
It is a shame that I had to use my warranty already. I've only had the car for about 3 months and it's been in the shop three times.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Michael. We’re excited to be able to approve your claim. Thank you for being part of the Allstate family. We will gladly pass the feedback on to our teams.
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