VehicleScore Reviews 172

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be immensely valuable, providing essential information that helps in making informed purchase decisions for used cars. They appreciated the detailed insights into a vehicle's history, faults, and potential issues, which can save them from scams or headaches. Reviewers also highlighted the ease of use and the reasonable charges, often finding the free version to be quite good and the paid reports to be a fraction of the price compared to competitors. However, some customers were dissatisfied with the pricing, feeling that similar in-depth checks could be obtained for much less elsewhere. There were frequent complaints that users paid for comprehensive reports but found that crucial information, like service history, required additional payments. Some also reported issues with inaccurate vehicle information, such as incorrect images or false red flags that disappeared after payment. Additionally, a few users experienced problems with payment processing and not receiving their purchased reports.

What people talk about most

Price

Customers expressed significant dissatisfaction with the pricing, often finding the reports to be a waste of... See more

Product

Consumers find product information to be ambiguous, with some praising its ability to reveal hidden history... See more

Service

Customers consistently note ambiguous experiences with service, particularly regarding service history... See more

Payment

People report negative experiences with payment, often feeling that they paid for reports that did not... See more

Value for money

Reviewers mention ambiguous feedback about value for money, with many consumers feeling the service is not... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great for checking MOT history and other info you can get for free but £12 per check with the big red badge telling you there’s bad history on your car. You can get an in-depth check done for much le... See more

Company replied

Rated 3 out of 5 stars

Not much extra information, that you can get for free,for the price of £12.99, I would have thought service information would have included and not at the end asking for extra money, would not use thi... See more

Rated 3 out of 5 stars

I PAID FOR A FULL COMPREHENSIVE REPORT BUT HALF WAY THROUGH READING FOUND i WOULD HAVE TO PAY AGAIN FOR A SERVICE REPORT. ( RIP OFF WOULD NOT USE AGAIN)

Rated 3 out of 5 stars

There was a red flag on the vehicle saying there were 7 owners since 2018, we have owned this vehicle since around 2009 and transferred ownership to a family member for 1 year before taking ownership... See more


Company details

  1. Department of Motor Vehicles

Written by the company

VehicleScore has been designed to help people with their vehicle buying decisions. Our unique algorithm will score vehicle's based on age, mileage, MOT history and more!


Contact info

3.0

Average

TrustScore 3 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not use this company is a fraud I…

Do not use this company is a fraud I bought a car which vehicle score said was free from accidents turned out car I bought is a write off. They claim they have a 10k guarantee supplied by Experian this also is false with confirmation from a Experian member of staff I’ve lost thousands emailed this comp of course they didn’t reply you have been warned do not use update I don’t know how to reply directly to you I have emails from your company with that reg so why would I lie?? I’ve checked my spam / junk no emails why is Experian saying they don’t deal with you? Who’s lying

April 4, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey Daniel.

We have replied. Please be sure to check your junk/spam.

As for your enquiry you made, you purchased the report for CE06 HUG. There is no such report under that registration. We do offer a data guarantee through experian. However, as mentioned, for the reg above, now report has been purchased.

Nathan

Rated 5 out of 5 stars

Brilliant.. Best £10 ever soent

Brilliant. For £10 with discount fur full report it great value especially when putting out a fair amount of your own hard earned money. I used the code from SHIFTINGMETAL20 on YouTube. Thx Joe

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant! Was about to test drive a car, hopefully to buy, did a quick check through vehiclescore and found out it has an outstanding finance agreement, yet to conclude this situation, but I’am now pre-warned.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Comprehensive

Comprehensive, easy & invaluable information

April 5, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Thanks so much Colin! Any tips for us to improve then please do leave us an email! Have a great weekend.
Nathan

Rated 5 out of 5 stars

a truly great free app

a reliable, accurate and quick service which is very easy to recommend.

April 5, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Awesome stuff! Glad we could be of service :)

Nathan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look