VehicleScore Reviews 172

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be immensely valuable, providing essential information that helps in making informed purchase decisions for used cars. They appreciated the detailed insights into a vehicle's history, faults, and potential issues, which can save them from scams or headaches. Reviewers also highlighted the ease of use and the reasonable charges, often finding the free version to be quite good and the paid reports to be a fraction of the price compared to competitors. However, some customers were dissatisfied with the pricing, feeling that similar in-depth checks could be obtained for much less elsewhere. There were frequent complaints that users paid for comprehensive reports but found that crucial information, like service history, required additional payments. Some also reported issues with inaccurate vehicle information, such as incorrect images or false red flags that disappeared after payment. Additionally, a few users experienced problems with payment processing and not receiving their purchased reports.

What people talk about most

Price

Customers expressed significant dissatisfaction with the pricing, often finding the reports to be a waste of... See more

Product

Consumers find product information to be ambiguous, with some praising its ability to reveal hidden history... See more

Service

Customers consistently note ambiguous experiences with service, particularly regarding service history... See more

Payment

People report negative experiences with payment, often feeling that they paid for reports that did not... See more

Value for money

Reviewers mention ambiguous feedback about value for money, with many consumers feeling the service is not... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great for checking MOT history and other info you can get for free but £12 per check with the big red badge telling you there’s bad history on your car. You can get an in-depth check done for much le... See more

Company replied

Rated 3 out of 5 stars

Not much extra information, that you can get for free,for the price of £12.99, I would have thought service information would have included and not at the end asking for extra money, would not use thi... See more

Rated 3 out of 5 stars

I PAID FOR A FULL COMPREHENSIVE REPORT BUT HALF WAY THROUGH READING FOUND i WOULD HAVE TO PAY AGAIN FOR A SERVICE REPORT. ( RIP OFF WOULD NOT USE AGAIN)

Rated 3 out of 5 stars

There was a red flag on the vehicle saying there were 7 owners since 2018, we have owned this vehicle since around 2009 and transferred ownership to a family member for 1 year before taking ownership... See more


Company details

  1. Department of Motor Vehicles

Written by the company

VehicleScore has been designed to help people with their vehicle buying decisions. Our unique algorithm will score vehicle's based on age, mileage, MOT history and more!


Contact info

3.0

Average

TrustScore 3 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The concept is good

The concept is good, but unfortunately it has its flaws and can cost the seller of a car a lot of money.
I have a Jeep Cherokee and though it’s MOT history the mileage goes up the same within reason every year. However I year it adds 80,000 miles to the mileage which at the time I didn’t notice and you only get 24 hours to let the MOT station know there is an issue. But there are no alarm bell at vehicle score that would say would someone spend £25k in on year putting fuel in this car to drive it an extra 80,000 miles , when in fact some how the reading had been switched to kilometres and working out the mileage amount would put it spot on to the average. None of which is vehicle scores fault but it might just stop you buying a really good well maintained car.

April 3, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey!

Thanks for the feedback.

Like you say, data from the DVLA is out of our control. We're simply here to display the data in a way which is easier to understand. So we're sorry you feel we're on as good as a 2/5. If there are any more improvements we can make, then please do let us know. All feedback is super valuable to us!

Nathan

Rated 5 out of 5 stars

So much better value than bloody CAR…

So much better value than bloody CAR VERTICAL!
Found out about Vehicle score on the Shifting Metal You Tube Chanel, ( thanks Joe) love the free "Score" on the first page should be industry standard .

April 1, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Awesome to hear you're a fan. We're always aiming to provide better value than our competitors.

Nathan

Rated 1 out of 5 stars

inacurate data

sorry but your site doesnt keep track of the mileage even after an mot 97000 miles and your site thinks its below 30k something badley wrong there

March 25, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey,

Thanks for your feedback.

All our data is provided by the DVLA, and will match the data on the GOV website. Unfortunately, we can not change this data as it is controlled by the DVLA. If there are any missing bits of data, I would suggest reaching out to the DVLA.

Nathan

Rated 1 out of 5 stars

Reports are not clear and too concise…

Reports are not clear and too concise with no detail. As such compared to the competition relatively useless. Am I missing something. Two reports 2 different cars. After the first they give you a 40% off voucher however their app does not give you time to enter the code and charges the full amount. I won't be using it again.

March 22, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey,

For the 40% off, you need to enter the code in the 'Promo code" bar. If you email us, I can help you with this :)

As for the details. If a vehicle has no hidden history, that is where you will not see much, as there is not, much to reveal. If a vehicle does have hidden history, then you will see details of the issues found. You can see this on the example report.

Please feel free to get in touch, and we can refund you for your reports.

Nathan

Rated 5 out of 5 stars

Great website

Great website. Navigation could be a bit easier if the menu (with lifespan of vehicles, comparison, and search of history could be clustered in one place). But admittedly I have only been using it for a few days. Highly recommended

March 21, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Thank you for this feedback Anna!

Rated 3 out of 5 stars

Very good data about our vehicles

Very good data about our vehicles. Lifespan estimates out of date e.g Porsche no Panamera, no Macan and no BMW M2 etc

March 19, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Thanks for the feedback. As for the newer models, we have only limited data as newer models will not have yet been scrapped for us to be able to gather data to give accurate readings. Hopefully the models you wanted will be on there in time.

Nathan

Rated 5 out of 5 stars

Very informative information

Very informative information on the vehicle you are interested in buying. I found it fully comprehensive in all aspects. The only thing the report couldn't tell me was if the engine was due to blow up. 🤣🤣

March 15, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Thank you for this feedback Mark!

Rated 5 out of 5 stars

SUPERB

WOW, is there anything easier better, doubt it!

March 12, 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Thank you for this feedback!

Rated 5 out of 5 stars

Good Value

Very easy to use, good value for money, especially for me when looking at a number of vehicles. Buying a car is a big financial commitment and using Vehiclescore gives you all the information you need to make a buying decision.

February 24, 2024
Unprompted review
Rated 3 out of 5 stars

Wrong vehicle type

Hi, DK51 HWX BMW Z3.
Your review said it was a Z4, only a little mistake, but could make you think - what else is wrong?
Kind regards
Steve.

February 17, 2024
Unprompted review

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