Switched providers at the end of 2025, and it took almost 5 months and a threat of legal action to get my money back. Unreal. The only reason it's two stars and not one is because of the help... See more
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See what reviewers are saying
Stay far away from Velkommen... Just recieved this from Velkommen...and I have already switched companies... Log på selvbetjeningen Tryk på "Mine betalinger" i menuen til venstre Nederst på... See more
Company replied
*Edit:* I didn't get the "final settlement/slutafregning" email, or any communication from you. seems like a broken automation somewhere. I did get the money next day, so pumping up my score... See more
Company replied
Finally got money paid back after quite a bit of delay. Consultant was kind to explain some questions I had regarding solar production plant. 5* to consultant 3* For the system/process handling... See more
Company replied
Company details
About Velkommen
Written by the company
Vil du blive en del af Velkommen-familien?
Vi gør det nemt og overskueligt at vælge grøn energi til din hverdag. Hos Velkommen kan du samle dine el-, bredbånds-, og mobilabonnementer – og få en enkel løsning til dig og din familie 👨👩👧
Få en af Danmarks måske billigste elaftaler
Med Velkommen kunne du have sparet op til 14% på din elregning i 2023! Vi holder vores priser lave, så du får mest muligt for dine penge 💰
- ✅ 1 kr. i abonnement
- ✅ 0 kr. i oprettelse
- ✅ 100 % certificeret grøn el
- ✅ Fri adgang til KlubVelkommen
- ✅ Billigere end gennemsnittet i 2023
Skift på kun 2 minutter!
Energiselskab med et bredt vingefang
Hos Velkommen kan du samle el, bredbånd, mobilabonnement, forsikring, ladeboks og meget mere – alt samlet ét sted, tilpasset din families behov.
Kom med i fællesskabet
Velkommen er et fællesskab, der arbejder for både klimaet og dig. Vi leverer grøn energi – nemt, overskueligt og med omtanke for miljøet ⚡🍃
Personlig rådgivning til dig
Vores kundeservice er her for dig alle hverdage. Uanset om det drejer sig om el, forsikring eller ladestandere, hjælper vi dig hurtigt og effektivt ☎️
Contact info
Jenagade 22, 3. sal, 2300, København S, Denmark
- 70807800
- velkommen.dk
2.7
Poor
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advancement payment
Advancement payment: The company draws unnecessary money from your account as an advancement payment, I have 6000DKK in advance payment for an expected yearly consumption of 5500DKK.
December 1, 2023
Unprompted review
Reply from Velkommen
Hi Rajat,
I'm genuinely sorry to hear about your experience with the advance payments. Resolving this matter for you is important to us. We'd like to investigate this situation further to ensure everything is in order with your payments. Please return our find user request, so we can work together to find a solution that suits you best. Thank you for sharing your experience with us, and we appreciate your trust in us.
Best Regards,
Tobias
Velkommen A/S
Reply from Velkommen
Kære Eva,
Mange tak for din super fine anmeldelse og de fem stjerner.
Det glæder mig rigtig meget, at du har haft en god oplevelse, hvor du fik den rette hjælp og vejledning :-)
Hvis der skulle opstå nogle spørgsmål, er du altid mere end velkommen til, at ringe til os på 70807800, eller skrive til vores chat.
De bedste hilsner og ønsket om en god dag
Charlotte
Velkommen
Bumpy road but we got there
After a lot of back and forth for a bit over a month my final statement was created manually as there had unfortunately been an issue preventing this from happening.
I was promised by support that they would take care of contacting the right department in charge of transfers to make sure I would receive the payment at the next transfer cycle.
So I thought. Unfortunately we had some miscommunication in between, but we eventually got there. It's why I can't full heartedly give 5 stars since I had to invest a lot of time on my end to resolve this with Velkommen. I hope in the future I would have the opportunity to have a more smooth experience.
Happy, we got it solved.
July 18, 2023
Unprompted review
Reply from Velkommen
Dear Anders,
Thanks for your review.
First of all, I would like to apologize that you did not find our customer service satisfied and that there was a misunderstanding regarding your payment.
I can see that we today have made the payment of your deposit, you can therefore expect to receive the payment :-)
Again, I am very sorry for the waiting time.
If any questions should arise, you are always more than welcome to call us on 70807800 or write to our chat.
Kind regards,
Charlotte
Velkommen
Velkommen is the worst service provider…
Velkommen is the worst service provider I have ever seen. Firstly their sales representative promised the binding period of 2 months, and now when I am moving to other service provider after seeing news on TV, they are charging me 800 dkk for breaking the binding, even though I have completed 2 months.
Also as per the article published by forbrugerombudsmanden, they are not allowed to charge me binding fee as I was in variable price binding and not the fixed price binding.
I need my money back as soon as possible.
June 1, 2023
Unprompted review
Reply from Velkommen
Dear Deep,
Thanks for your review.
I'm sorry you feel the way you do.
In connection with your inquiry, I have sent an email that would like to give an explanation of your wonders and questions :-)
If any questions should arise, you are always more than welcome to call us on 70807800 or write to our chat.
Best regards and the wish for a good day
Charlotte
Velkommen
Stay far away from Velkommen
Stay far away from Velkommen...
Just recieved this from Velkommen...and I have already switched companies...
Log på selvbetjeningen
Tryk på "Mine betalinger" i menuen til venstre
Nederst på siden under "engangsindbetaling" bedes du indbetale 7.250,37 kr og trykke på knappen "godkend indbetaling". (Beløbets størrelse bliver opdateret hver dag på selvbetjeningen.)
Følg vejledningen på skærmen..
Yesterday this amount was 5842-
I wonder how much they will add tomorrow??
For strøm that I have not used....
May 30, 2023
Reply from Velkommen
Dear Mark,
Thank you for your review.
I would very much like to hear what is behind your review, as we certainly do not aim to be as you describe.
Unfortunately, however, I cannot identify you based on your given name and I therefore hope that in this connection you will fill out the "find user" request I have sent you.
I look forward to hearing from you, so that we can find a solution to your inquiry.
If any questions should arise, you are always more than welcome to call us on 70807800 or write to our chat.
Best regards and the wish for a good day
Charlotte
Velkommen
Reply from Velkommen
Hi Paul,
Thank you very much for the super nice review and the five stars.
I am very pleased that you received a good service, where you received the right help and guidance :-)
We look forward to you getting started.
If any questions should arise, you are always more than welcome to call us on 70807800 or write to our chat.
Best regards and the wish for a good day
Charlotte
Velkommen
Rude and manipulative
I wrote the company to file an official complaint regarding a sales call I got, and they never responded.
The caller opened with saying they wanted to offer me a gift and a discount for being a loyal customer. It took me a while to understand that, in reality, he was trying to get me to switch to Velkommen as mobile provider. When I expressed my discontent, the seller hung up on me. I have received many such calls and I can easily say this was the most manipulative, dishonest and straight up rude I’ve ever received. I want to rescind my contract but they won’t answer me. Awful customer service
April 1, 2023
Unprompted review
Reply from Velkommen
Dear Stefania,
Thanks for your review.
I'm sorry you feel this way and for your experience. We certainly do not intend to appear or act as anything other than a professional company.
As I do not know the specific scope of the case, I would very much like to hear what exactly happened so that we can optimize this in the future - however, I cannot see that you should have been in contact with someone from customer service since January.
I hope that in this regard you will return to the email I sent you. :-)
I look forward to hearing from you.
Best regards and the wish for a good day
Charlotte
Velkommen
Super service ❤️
March 15, 2023
Unprompted review
Reply from Velkommen
Hej Camilla,
Tak for din super fine anmeldelse og de fem stjerner!
Vi bestræber os altid på, at yde den bedste service! Vi værdsætter derfor meget, at du vil dele din gode oplevelse med os! ❤️❤️
Hvis der skulle opstå nogle spørgsmål, er du altid mere end velkommen til, at ringe til os på 70807800, eller skrive til vores chat.
De bedste hilsner og ønsket om en god dag
Charlotte
Velkommen
I will never recommend this energy…
I will never recommend this energy provider to anyone.
In the past i was customer with Velkommen and i quit because they send me a very wrong bills with very wrong power consumption estimate. Few days ago again call me from Velkommen and trying to catch me again like a customer. I says definitely NO but today when o check my bank account i have a very nice surprise, Velkommen withdraw the account money for March without have any agreement with them. So be careful with this provider. Is a worst energy provider ever.
March 1, 2023
Unprompted review
Reply from Velkommen
Hi Suru,
Thanks for your review.
I apologize for your unfortunate experience.
I can see that you have been in dialogue with my colleague, who has canceled your contract.
I therefore hope that you have received the right help and guidance from my colleague.
Should you have any questions about the above, you are always more than welcome to call us on 70807800 or write to our chat.
Best regards and the wish for a good day
Charlotte
Velkommen
Reply from Velkommen
Hi Regina,
Thank you for the good review.
We really appreciate your kind words and the five stars! :-)
If any questions should arise, you are always more than welcome to call us on 70807800 or write to our chat.
Best regards and the wish for a good day
Charlotte
Velkommen
Reply from Velkommen
Hi Raimonda,
We really appreciate your review and the five stars!
We always strive to provide the best service, so it makes me happy to read about your good experience :-)
If any questions should arise, you are always more than welcome to call us on 70807800 or write to our chat.
Best regards and the wish for a good day
Charlotte
Velkommen
Unprofessional aconto handling
*Edit:* I didn't get the "final settlement/slutafregning" email, or any communication from you. seems like a broken automation somewhere.
I did get the money next day, so pumping up my score
I left them, after like 40 days I noticed they didn't return the remaining aconto money
I called them, and they said they are missing my bank account info. (with no communication/warning!!!) and now that I provided my bank info, they will return in 30 days (mid march) .. making total wait time of 75 days.
oh, the REMAINING aconto was 5k+ .. meanwhile my new company withdrew aconto of 2k for Q1 2023 .. a big difference, even with the scrapped EL fees for 2023 in mind
February 15, 2023
Unprompted review
Reply from Velkommen
Hi Abdelrahman,
Thanks for your review.
All information regarding repayment of the deposit is described in the email "final settlement/slutafregning" - it also states that you must fill out a repayment account.
However, I can see that your payment has been included in yesterday's payment reasons. You can therefore expect to receive this within a short time.
If any questions should arise, you are always more than welcome to call us on 70807800 or write to our chat.
Best regards and the wish for a good day
Charlotte
Velkommen
Glad service customers
Glad service customers
Really nice and helpful
January 31, 2023
Unprompted review
Reply from Velkommen
Hi Rino,
Thank you for your great review!
I am very pleased that you had a glad service experience! :-)
If any questions should arise, you are always more than welcome to call us on 70807800 or write to our chat.
Best regards and the wish for a good day
Charlotte
Velkommen
Alt for agressiv markedsføring
January 12, 2023
Reply from Velkommen
Hej Inger,
Tak for din anmeldelse.
Jeg beklager meget, at du føler, at vi har en aggressiv markedsføring!
Jeg har kigget på din henvendelse, hvor jeg kan se, at du har været i kontakt med to af mine kollegaer. Jeg håber de begge gav dig den rette hjælp! :-)
Hvis der skulle opstå nogle spørgsmål, er du altid mere end velkommen til, at ringe til os på 70807800, eller skrive til vores chat.
De bedste hilsner og ønsket om en god dag
Charlotte
Velkommen
im new about I got a good experience
im new about I got a good experience , hopping to pay cheaper the next El bills
January 12, 2023
Reply from Velkommen
Hi Rino,
Thank you for your kind review!
I am very pleased that you had a good and friendly experience! :-)
If any questions should arise, you are always more than welcome to call us on 70807800 or write to our chat.
Best regards
Charlotte
Velkommen
The worst electricity company
The worst company what i've ever used.I moved in to new apartment and got automatically them like electricity company.Used them only one month ,and after got bill for quartal on 6700 kr.They explained this high price,because everything going up.So i immediately changed them on another one.Velkommen company promised me ,that they checked all electricity expenses,and then send me the rest,it must took max 6 weeks.But nobody return me my money,and also they took extra 700 kr,because i didn't inform them that i've changed electricity company.But my current electricity company inform me that i don't do anything,thay inform Velkommen automatically.So i called many time to Velkommen about my money,and every time they tells me ,they'll send.So i can't recommend this company.Just never deal with Velkommen.
August 31, 2022
Unprompted review
Reply from Velkommen
Hello Pavlo,
Thank you for your review.
I have looked at your inquiry and can see, that the reason why you got a 800 kr. fee, is because you cancelled your agreement with us before your binding period of 6 mounth was over.
I can see that you talked to one of my coworkers the 07/12, where your saldo have been discussed and also sent to downpayment :-)
If you have any questions do not hesitate to contact us by either phone 70807800 or at chat on Facebook or our website
I wish you a pleasent day,
Kind Regards
Charlotte
Scammers!
They tried to scam me twice during the time I had my internet delivered by them. First, they charged me 50 dkk for an unpaid bill and then they sent me a receipt for a modem they considered I haven't returned to them, even though I had done so.
December 4, 2022
Unprompted review
Reply from Velkommen
Hello Preslav,
Im sorry to hear that you had a bad experience!
I would like to clarify what have happend to you, but unfortunately I can not see a name or a reference number where I can look you up - therefore I have send you a "Find user" request :-)
If you have any questions do not hesitate to contact us by either phone 70807800 or at chat on Facebook or our website
I wish you a pleasent day,
Kind Regards
Charlotte
Horrible experience
Horrible experience. For the first month they sent me a direct debit of DKK 28000 whereas my monthly usage is around DKK 4000. When I called them they agreed to change that but then instead of sending me the revised bill they sent me a disconnection email. Their call center is at minimum 40 min waiting time and emails are replied by robots. This is by far the worst experience for me in Denmark.
November 30, 2022
Unprompted review
Reply from Velkommen
Hello Nishant,
I am sorry to hear that you feel you havent been heard. I can see, that my colleague have adjusted the amount of electricity we expect you to use and have refered you to contact Evida about the gas.
Regarding to this your next bill will be on a more relatable level :-)
If you have any questions do not hesitate to contact us by either phone 70807800 or at chat on Facebook or our website
I wish you a pleasent day,
Kind Regards
Charlotte
Customer service agent called viggo was…super helpful
Customer service agent called viggo was super friendly, helpful and very reassuring.
November 17, 2022
Unprompted review
Run away from this company!!!!!!!
BY FAR the worst experience I've had with an electricity company. Customer service DOESN'T HELP YOU AT ALL. I paid more than I consumed and I still haven't received the money back.
A company that should not exist on the MARKET!!!!!!
November 3, 2022
Unprompted review
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