Velkommen Reviews 

If you ever want to have headache to get trough customer service chopse Velkommen, they never anseer or reply to emails and Aibot is almost useless ,i have network, mobile and electricity, his employee don't do anything,they've send me a higher bill with wrong adress i call they say will fix adresss and bill ,they fix the bill still high(upfront for 6months,why?) but wrong adress. I got 100kr didn't pay on time because they didn't correct adresss,i email then i got snother 100kr total 200kr extra charge ,then after hours and days Waiting just i got someone om the phone and promose that and that...NOTHING BUT HEADACHE AND STRESS. PS: THEY ANSWER FASTER IF YOU LIE AND SAY YOU ARE NEW CUSTOMER NOT AN OLD ONE :))

It has now been 8 days since my review where you promised to get in touch base with me.

It has been a 20 days since I e-mailed you I have again received an e-mail this morning that states that I need to know pay 2479DKK for security reasons whilst I still have around 800DKK in my konto.

I have tried calling you numerous times I. The last couple of weeks your phone service since the 31st of July has been “experiencing an influx of calls and is disabled” are you serious 21 days no one has called me replied back to my e-mail.

But you were so quick to respond to the one star review. I guess this is the way to communicate with you. I would appreciate it if someone from your parody of a service provider company contact me today as I won’t be paying the 2479 DKK that you have requested.

You have had a month to rectify the situation and still nothing.

Location DK: The most irresponsible company, they simply send the unnecessary invoice and when you speak to them, they are saying no we have not sent that invoice, I have received one invoice of 7003 DKK again, to discuss with I am trying to call them since last week no one is picking the phone, long waiting and no reply to the emails, notification etc.

Not trust worthy el-firm. I started with them in may month where I was told that may month is a free month for me I was not supposed to be paying for that month and then I had to pay three months in advance I.e. fro june, july and August and from September I was supposed to be paying every month after my consumption of electricity. But to my surprise they have withdrawn drawn payment in advance for August, September and October. It’s a scam, a fraud. I m not going to continue with these frauds. I just want to settle down all my payments til August. They even don’t take telephones. Very poor service and full of scams

I was automatically signed up with my appartment. They sent me 2 bills in a row charging 3x more than my electricity usage. The first time I assumed they were billing for 3 months but next month I got a bill for even more despite my electricity usage going down. There's no way to request a correction on their website. They did not answer my email in over a month. The online chat function started with a chatbot that was useless and no real person replied. I had to wait over 2 hours on the phone to talk to someone who could not explain why they were trying to con me. They said they would send a new bill but still wanted to charge me even though my account was in credit by the amount for next month. They also had the cheek to charge me another 29kr for requesting a new bill. I am changing suppliers ASAP.

Avoid this company at all costs. They are con men.

They constantly charge wrong amounts and you can never get through to them on phone or chat. Must avoid this company.

They are charging crazy amounts. I have got a bill for 2700kr which is supposed to be around 700kr after trying to call them with a waiting time of 3,5 hours they immediately agreed on overcharging. Big scam company, don't even consider them.

I haven't seen anything like Velkommen.dk. I have been charged 17299 dkk for electricity even though my heat pump was registered in their system and in BBR. I have reached out customer service 3 times and I was promised to be refunded around 13000 dkk back but nothing so far. Their AIBot is useless, no reply in chat by customer service... When I was writing this, I was on the line and I had to wait minimum 90 minutes so far. I don't know, can be longer even. I am seriously considering to apply Police for aggravated fraud because I can't find a better case name for that. I strongly recommend people to avoid this company.

Due to internal errors at Velkommen, they withdrew 13.000 dkk for a bill rather than the significantly less required amount of 3.000. When i discovered this, i contacted Velkommen custommer service to request them fixing the issue so i wasnt charged an exorbant bill again, and refund the difference to me. this was a month ago. Weeks passed without payment, although by cheking the my Velkommen acount i could see that they had been earmarked for refund... Including a refund fee og 70 dkk. Contacted them again and got them to waive the fee and was told to expect payment the third of july 2024. The third came and passed so contacted them again and was told that they would be refunded the 18th of july 2024 now. Today (19th of july 2024) i contacted them again and was told that the refund would now happen the 05th of august 2024... The error occured at velkommen, and i have been told by the operator that they can do nothing to help... this is getting tiresome to say at least.

Update after Velkommen reply: Velkommen
is more than velcome to get in touch to fix the issue, contact info for me are vissible to the Reviewed company (feature in trustpilot). If you are genuine, please get back to me...

Update no 2. Yet to be contacted by Velkommen

Became a customer through a promotion, but changed away a couple of month later as they lack transparency on cost and usage. After more than a year of wrapping up my subscription with them got a final invoice with 190 DKK to pay, as I forgot to pay it two weeks later the additional 100 DKK landed on the bill. Amazing service as I don't know what I owed the 190 DKK for after again more than a year not being a customer.

After I get 3 faktura on winter over 10000kr an unrealistic estimated forbrug. And now after I close my abonament every time you make last payment they will add automatically 27kr gebyr for pay last faktura and after one month you will receive a 127 kr faktura with gebyr delay payment. I don't recomandet extremely expensive at the end and you will wake up minus 10k in your account paying your faktura.

Everything was already mentioned, many times: wrong invoices, payments in advance that don't match the consumption with no recalculation, emails unanswered after 20 days, 20 minutes waiting on the line, no real help is provided anywhere. Moving from a company that I never had to contact in 16 months to here, where you need to invest a lot of time and energy on a monthly basis - I cannot recommend it at all.

Had no issues with the company in the start. Probably we have been their clients for more then 2 years. But in the end everything flipped.
We always have been paying for the consumption. And the consumption can be seen on their WebApp. We have always been paying ~600DKK a month.
But the last month we have been billed 3500DKK even though the consumption that month was one of the lowest. Why 3500? No one knows. We called multiple times to ask why this amount was deducted. The support couldn't give proper answer. Something along the lines:
... Oh ThIs Is FiNaL StAtEmEnT... Oh wow final statement, what do you mean final statement?.. when consumption can be seen online and the amount we need to pay.
To this day we still have not received the money back. Not to mention that their support is extremely rude when we mentioned that we will report this to the police. But maybe we should? It is not for nothing they receive a lot of bad publicity.
Also a lot of people around the area who also had them as a provider had to go and report them to the police.
I would strongly advise to stay away from this company - you can clearly see trustpilot reviews / google reviews as it is not only our opinion

+ UPDATE: received money back so changing from 1 to 2 stars. Would give 2.5 if that would be possible

Twice this year we have been debited astronomical amounts from our account. Where our consumption one month was around 4500 dkk we were debited 31000dkk. After getting the money back we had the same occurring last month ! 22000dkk was debited when it should have been 8000dkk for 2 months.

While the customer service agents have always been helpful the whole situation leaves me with a bad taste in my mouth. As a result of the first overcharge I was not able to pay my mortgage installments until it was replayed. Your error has caused me time and stress dealing with ,my bank.

Now that it has happened again we will wait to receive our money back and will leave for another supplier as soon as possible.

I would not recommend this company at all. on a scale from 1to 10 they get a 0 for trustworthiness. In this day and age it is not acceptable to play around with peoples money. The whole process seems to be illegal.

Dear Velkommen (Tobias), now it has happened again. Today 4,900DKK was taken from my account - why is this happening and why have I not been refunded the 5000DKK that you promised to refund on the 9th April and that has still not appeared in my bank? If you take your customer service seriously then why has no one called me to discuss the situation?

This company literally just took almost 7000 from my account, no receipt, mail or anything. I usually pay around 1000.. it's weekend so their phones are closed so I have to wait until Monday.. This has to be some kind of mistake..now I can't pay my rent because they took my money without warning.. What a horrible experience.. As I can see with some of the other reviews this doesn't look good.. Stay far away from this company..

Very poor service its been 2 month after cancellation not recieved funds.
Never ever think of using service from velkommen

Service costumers employers very very agressive and rude !! They called me on the late saturday night and just keep talking without let me express and at the end the man on the line kept saying “blablablabla” .
I can not imagine how this company still has costumers 🤦🏽‍♀️
Worst experience ever !
I totally do not recomand it !!