Velkommen Reviews 

Very good Hugo

I was provided a good offer, with helpful informations and a good attitude. Well deserved 5/5.

Professional and kind service. Victor patiently helped with all the problems I came across concerend with moving to new location and lack of invoices.

I ended my subscription with Velkommen 3 months ago,But still I didn't get my money back from them.I tried their number no one responds there.There is this online chat where also I have been trying to contact them for a few days but I cant get a hold of them.Lastly I spoke to them they said I will get it on 5th march 25.But today is 6th and no news from them.

I had the best experience. Simon helped me with the best network provider and best options. Thank you so much for the help.

Bad customer service.

Billing system out of control
There is lack of visibility on the billing and I got charged twice for the same month in two different invoices, when I get into details of natural gas consumption. Then an electricity bill which got paid twice and then another invoice following. The customer support lines are quite long and I gave up after a long wait, unsure how I reach them. Hence now using Trustpilot, as a customer support channel, hoping that they will hear it well from here.

I'm very satisfied with the super good service from your agent:
Mikkel Jørgensen.
Everything crystal clear from him. PRO

EDIT: Despite the reply from Natalie now a week ago, I have still not received any communication or money returned from Velkommen.... This is how you can expect to be treated if you use this company!!!! AVOID AT ALL COSTS!!!

Currently Velkommen have over 49000kr of my money set aside in their A-Konto! I have written and 'chatted' online with them several times over the last few weeks to request at least 35000kr of MY MONEY returned. 15000kr is perfectly sufficient to cover the next billing period. I have had no reply from them, and no return of my money! Avoid this company at all costs! abysmal customer service :(

I talked with Jonas H about my problem I had with my bill. Jonas was very friendly and he helped me to solve my problem.
I recomend Velkommen to others.

I never get what I request from their customer service. They say something, and then other happens. For example I received three bills with payment way over what should be my estimated electricity comsunption. The service told me that, but still I got three times "wrong bills". Their service is horrible, often I'm ignored in the chat. I don't understand their bills, and I never receive them in a proper way so I don't have to contact support again. Unfortunately I might have been stuck with them until binding period. I hope not.

Lucas er en super flink fyr at tale med! Han er god til at spørger ind og er god til at behovsafdække.

Jone gave me a very good service regarding my electricity bill. I am totally satisfied.

must be one of the worst services I have ever tried.
We would receive bills 3 times higher than our actual usage and had to call customer service every single time and stay one hour on the line for an employee to answer and explain the mistake. Every single time.
There were never apologies or ways to fix the problem. after a year we decide to change electricity provider.

Not a good experience. We used their services for electricity from Nov 2022 until Dec 2023. When we closed our account in Dec 2023, Velkommen readjusted the monthly bills dating back all the way to Dec 2022 and informed us that they owe us no refund. This despite we having paid the advance charges till Jan 2024. Eventually, we learnt that Velkommen's variable pricing and monthly billing was neither transparent nor accurate. Thankfully, we changed from Velkommen in Jan 2024.

Note: I have always used Watts app to monitor peak energy prices and used household appliances during lean period. Despite this, my monthly bills were considerably higher.

Today,I feel that life is very ugly,because velkommen made me feel so.they made a hell out of my life during past 6 months,looking at the bill every month and it is always over 2000 DKK and we never consume that much.I'm talking about me and my wife living in a 45 square meters apartment.whenever I call them,they say that something is wrong and what I have to pay is around 300 DKK NOT 2000.they say that the right bill comes next month,and next month is always the same story.i refused to pay the 3500 last bill and then today they said that they will close my electricity and I was afraid because my wife was home alone and they charged me 4770 DKK for giving it back to me.why?because of their own fault.I immediately will change my supplier and I will inform every single one of my neighbours and friend,that they should change their suppliers as well,even if I have to knock all the doors in my neighbourhood one by one,and call all my friends one by one.what they do to people shouldn’t be legal.I don’t even know if it is legal.i kindly ask you to Never even think of choosing Velkommen as your supplier.

After I see how many people having bad experiences with them here,I am even more sad…

Update:after they called and promised me to give back my refund which they said is about 3900 Dkk,they gave me back around 1700 DKK and my bill was again 1200 DKK!!!!!!!

i don't want my money anymore, I won't respond to any mail or phone calls from them. I am changing my electricity supplier right away.

10/11/2024
Ali