Switched providers at the end of 2025, and it took almost 5 months and a threat of legal action to get my money back. Unreal. The only reason it's two stars and not one is because of the help... See more
Company replied
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Stay far away from Velkommen... Just recieved this from Velkommen...and I have already switched companies... Log på selvbetjeningen Tryk på "Mine betalinger" i menuen til venstre Nederst på... See more
Company replied
*Edit:* I didn't get the "final settlement/slutafregning" email, or any communication from you. seems like a broken automation somewhere. I did get the money next day, so pumping up my score... See more
Company replied
Finally got money paid back after quite a bit of delay. Consultant was kind to explain some questions I had regarding solar production plant. 5* to consultant 3* For the system/process handling... See more
Company replied
Company details
About Velkommen
Written by the company
Vil du blive en del af Velkommen-familien?
Vi gør det nemt og overskueligt at vælge grøn energi til din hverdag. Hos Velkommen kan du samle dine el-, bredbånds-, og mobilabonnementer – og få en enkel løsning til dig og din familie 👨👩👧
Få en af Danmarks måske billigste elaftaler
Med Velkommen kunne du have sparet op til 14% på din elregning i 2023! Vi holder vores priser lave, så du får mest muligt for dine penge 💰
- ✅ 1 kr. i abonnement
- ✅ 0 kr. i oprettelse
- ✅ 100 % certificeret grøn el
- ✅ Fri adgang til KlubVelkommen
- ✅ Billigere end gennemsnittet i 2023
Skift på kun 2 minutter!
Energiselskab med et bredt vingefang
Hos Velkommen kan du samle el, bredbånd, mobilabonnement, forsikring, ladeboks og meget mere – alt samlet ét sted, tilpasset din families behov.
Kom med i fællesskabet
Velkommen er et fællesskab, der arbejder for både klimaet og dig. Vi leverer grøn energi – nemt, overskueligt og med omtanke for miljøet ⚡🍃
Personlig rådgivning til dig
Vores kundeservice er her for dig alle hverdage. Uanset om det drejer sig om el, forsikring eller ladestandere, hjælper vi dig hurtigt og effektivt ☎️
Contact info
Jenagade 22, 3. sal, 2300, København S, Denmark
- 70807800
- velkommen.dk
2.7
Poor
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good evening Dear Jonathan
Good evening Dear Jonathan, it was my pleasure talk together, hop i be a good costumer in your electric company, Thanks and have a good evening. Best regards, Aryn
May 14, 2025
Reply from Velkommen
Hi Arya,
Thank you very much for your kind words. :-) We are looking forward to have you as a costumer in Velkommen. :-)
Best regards
Maria
Velkommen
Ikke god services
May 6, 2025
Reply from Velkommen
Hej Ktmboy,
Det er jeg ked af at høre. Hvis du har noget konkret feedback du ønsker at dele, må du meget gerne det. Vi vil altid gerne høre hvor vi kan gøre det endnu bedre. :-)
God dag.
Venlig hilsen
Maria
Velkommen
Money returned after way too long...
Update: the money has been returned.
I have been trying to receive a return of overpaid aconto money for the past 4 months. I have received untruthful statements from the customer service every time, ensuring me that the money is on the way. This is outrageous. They stopped replying to my e-mails. I DO NOT RECOMMEND.
May 13, 2025
Unprompted review
Reply from Velkommen
Hi Karina,
I will try to find out why the money did not come! I will contact our accounting and talk to them, so you can get it back!
Best regards.
Maria
Velkommen
Very helpful and good experience.
May 6, 2025
Reply from Velkommen
Hi Abhisek,
Thank you so much! :-)
Best regards
Maria
Velkommen
I almost switched to Velkommen after a…
I almost switched to Velkommen after a very pushy sales person contacted me. I changed my mind the same day and got out of the agreement. Then, months later, I received a very aggressive call from them saying that I didn't pay my electricity bill. I explained the situation, then the man on the phone started to pressure me getting an offer from them.
This was a very stressful interaction, I don't even know how to explain how much anxiety I got. These sales practices have to stop, this is just crazy.
Also, they refuse to send any offer by email, they only want you to make the deal on the phone, so you cannot compare their prices.
May 1, 2025
Unprompted review
Reply from Velkommen
Hi Ely,
Im so sad to hear about that experience! That's not good enough! Thank you for letting me know, so we can talk with the sales guy and let him know about your experience. So sorry!
Best regards
Maria
Velkommen
Haj Haj. I wait your help I wait welcome to sint 2250 kr from month 2 until now no answer
Haj. I wait your help I wait welcome to sint 2250 kr from month 2 until now no answer
April 15, 2025
Reply from Velkommen
Hi Alaa,
Im not sure what you seek. I will recommend you contacting our customer department on 70807800, so they can help you :-)
Best regards
Maria
Velkommen
I do not have contract with this…
I do not have contract with this company, i do npt agree..but stull they wanted me to pay...I do not need electricity ! I am not the owner ..talk with the owners
April 23, 2025
Reply from Velkommen
Hi Lonel,
I will recommend you to contact our customer service, so they can help you with. You can contact them on 70807800. Hope you will find everything out with them.
Best regards
Maria
Velkommen
Attentive to details and answering…
Attentive to details and answering customer needs with care. A pleasure to deal with you.
April 29, 2025
Reply from Velkommen
Hi Etienne,
Thank you very much :-)
Best regards
Maria
Velkommen
They 100 % help
Mr.Hugo is the who help me, regarding to electrical bill, that is not belong to me or to my wife, my wife talk to the tenant that she use my name as C/O for the address that I am not stay on the apartment,
Thank sir Hugo for advise and assistance
Sincerely yours,
Ramel Orlanes
April 15, 2025
Unprompted review
Reply from Velkommen
Hi Ramel,
Thank you for your review. We are very happy to hear that Hugo helped :-)
Best regards
Maria
Velkommen
Reply from Velkommen
Hej Viktor,
Det lyder da meget fint :-)
God dag.
Venlig hilsen
Maria
Velkommen
Horrible company - they owe us money and they completely ignore us
Been a customer at Velkommen for a few months but was very unsatisfied as they're the most expensive electricity company we ever had, so we changed. What's more, they charge so much extra it's crazy. Now they owe us more than 1.700dkk and it's impossible to get in touch with them, they're completely ignoring us. Unacceptable.
April 8, 2025
Unprompted review
Reply from Velkommen
Hi Denis,
First and foremost, I am truly sorry to hear that. You are, of course, entitled to your money, and it is important that you follow the procedure associated with reclaiming outstanding amounts. Once you have completed this, you will receive the payment.
Wishing you all the best in the future.
Best regards
Natalie
Velkommen
I didn't understand him at all
I didn't understand him at all. He need a new microphone and practice a bit his english.
April 7, 2025
Reply from Velkommen
Hi Ionel,
Thank you for the feedback! I will surely tell him that we need to fix the microphone. :-)
Best regards
Natalie
Velkommen
Satisfied very much
April 5, 2025
Reply from Velkommen
Hi Shabnam,
Very good to hear, thank you so much. :-)
Best regards
Natalie
Velkommen
The service was really nice and the…
The service was really nice and the Hugo W. was really helpful.
April 1, 2025
Unprompted review
Reply from Velkommen
Hi Nar,
Thank you very much! :-)
Best regards
Natalie
Velkommen
Reply from Velkommen
Hej Sabie,
Thank you so much :-)
Best regards
Natalie
Velkommen
till now was all good
March 29, 2025
Unprompted review
Reply from Velkommen
Hi Ante,
Sounds very good! Happy to hear that.
If you need anything, please contact us. :-)
Best regards
Natalie
Velkommen
Very kind and helpfull
March 29, 2025
Unprompted review
Reply from Velkommen
Hi Adrian,
Very happy to hear that. :-)
Thank you very much!
Best regards
Natalie
Velkommen
The most expensive in Denmark.
I just received a notice that I will have to pay 3000dkk!!!! for the next 3 months.
I never experienced such an expensive company before.
March 28, 2025
Unprompted review
Reply from Velkommen
Hi Athi,
Thank you for your review first of all.
If you find that the payment is higher than you thought, then please contact my colleagues in customer service. They can help you understand the bill and tell you why the payment is as it is. We are looking forward to help you. :-)
Best regards
Natalie
Velkommen
Friendly and fast service
Friendly and fast service, super happy with the help!
March 28, 2025
Unprompted review
Reply from Velkommen
Hi Ellichen,
Thank you so much. :-) Very glad to hear!
Best regards
Natalie
Velkommen
Nice and service is awesome.
March 27, 2025
Unprompted review
Reply from Velkommen
Hi Md,
Very nice to hear, thank you so much for sharing! :-)
Best regards
Natalie
Velkommen
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