Velux Great Britain & Ireland Reviews 122

Large velux replaced. Easy to order, helpful office staff. Installation was as scheduled, clean and efficient. Window in ground floor roof with fragile rosemary tiles. Warned Velux, the guy who came w... See more

The velux window is easy to use and look great. The black out blind is effective at keeping out the sun. The installation was well done with the old window being removed carefully. Although the blind... See more

What a difference when dealing with my Velux problem. The Customer Technical service team are extra helpful and certainly want to provide a comprehensive service to its customers. Micky did eve... See more

I had a technical problem - I was able to speak to a gentleman called Mike who went the extra mile forwarding information instantly - and also gave such helpful and good advice - to guide me on the... See more

Absolutely terrible you spend a fortune on these windows and they don’t work. Do not buy the motorised ones even with the solar power they break down constantly. Trying to get any answers from Veux... See more

I made a call to Velux and was lucky enough to speak with Nicola. I found her to be knowledgable, patient and skilled in guiding me through your product range and what your company could offer to meet... See more

We have x3 windows installed - less than 5 years old, all of which are malfuntioning and will not open. I rang their suppport and they do not offer any service or any one who can repair. I have tried... See more

Really helpful customer service team helped me on two occasions with what seemed like a complicated purchase. This included sending links for installation instructions, which saved a lot of time. I fe... See more

I had three Velux solar powered windows and blinds fitted at my property a year ago. During some roof maintenance work one of the units failed to open. A quick call to Velux (Susan) and advised to loo... See more

I talked to Velux GB to get some advice and free design on picking a skylight for my loft conversion. They were super helpful and gave me tons of options, plus suggestions for window size and how many... See more

Surprisingly Amazing. Called up, despite being informed of high call demand was through to person in under 5 mins. Lois was able to identify my window with ease, walked me through the process, and... See more

Was having issues setting up Velux touch, but was sorted out so efficiently and helpfully though the Velux chat message. Mikey was so helpful and waited while going through set up checking it worke... See more

I bought 2 electric velux windows and electric blinds 5 years ago... The remote control that came originally was faulty, they exchanged without question! Now 5 years later the remote develope... See more

I'm building my dream studio in Cornwall. Yet after paying a small fortune for 4 Velux windows (with self-opening & internal blind operation), I have a nightmare on my hands. The Velux App Control doe... See more

I am a seventy four year old OAP and needed help to resolve a problem of my own making concerning three roof windows . I asked for help and was promptly supplied with a step by step guide to successfu... See more

When faced with the dilemma of a broken cord on my black out blind, I couldn't find any reference on Velux Spares web site, however, after scrolling through google, and YouTube, seemed only a bodged r... See more

My set up for installing VELUX solar blinds and solar open/close motors was a little unusual, so I contacted VELUX a couple of times for help. Both over live chat (a real person, thanks Ian A) and ove... See more

We had a problem with a broken inner pane of glass in one of our Velux windows some 23 years after 2 Velux windows were fitted Velux told us ( we didn't know) that there had been a problem with... See more

My review is for Customer Service. I had installers fitting Velux Conversion Kits. They had to call Customer Services on several occasions and spoke to Shaun each time. Shaun was extremely helpf... See more

Had a great experience with the After Sales Team, a quick phone call and the Team swung into action. Having moved into a new house with a non operational Velux window the Team quickly identified the i... See more

Thanks to Lucy, I was able to get a KIG 300 gateway connected to my window without having the original remote control. Following the app instructions is useless because it does not give you an option... See more

I would like to thank Vivien Mitchell for all her help regarding my purchases. She has been so supportive with all my questions and has been patient during the entire process. Thank you again for all... See more

New blind supplied was catching as you opened and closed it .Customer service team suggested some initial options to resolve the issues .Sweep the side channels for any potential debris and silicone... See more

After twenty years a pane of glass failed. I reported this to Velux and they assisted me in identifying a further nine Velux windows that were manufactured with the identical fault code. With absolute... See more

The customer service representative (Ian) was most polite and helpful. I am an elderly customer and Ian was most patient with me, guiding me setting up a video link to my home so he could view the pro... See more

We changed WFI supplier which upgraded us to 5g and it caused major problems with our Velux Gateway. Spoke to Mikey and he explained I needed to contact our suppler and remove the 5g. I then contacted... See more

I regretfully made a purchase on their website. They clearly took my money and sent an email confirming the order. However, the next day I received an email from a Velex representative expla... See more

Called after sales and received a friendly and thorough explanation of how to resolve an issue I had. Their advisor took the trouble to email specifications to satisfy building control. First class se... See more

Let down once again by EVRI failing to deliver my two blinds and in need of a quick replacement that wasn't going to be delivered by EVRI. The Velux support team organised replacement blinds and a di... See more

Spoke to 2 guys today had a ring back for further information regarding a smoke ventilation window and other products to go with it very complicated as that I needed for my planning permissi... See more

I phoned VELUX for technical help with an electric blind. I spoke to Alistair who was extremely helpful and patient. We were on the phone for one hour and twenty four minutes at the end of which probl... See more

Just had amazing customer service from Dalton in Kirkcaldy. We had a missing rain sensor, Dalton ordered us a new one and sent installation video and pdf. Thank you so much, very satisfied customer. T... See more

Dalton was brilliant. He identified the manual I needed just from me describing the item, & sent it almost instantly. He also asked if I had a specific question while I was on the phone. He answered t... See more

New electric window installation have had a couple of issues and cannot thank the Velux team enough. They were able to help diagnose and fix the issues in minutes and had everything working again. Fan... See more

Had an amazing and professional velux window installation recently. Every part of the process was seamless from survey and quotation to installation. The price was so reasonable and the guys who insta... See more

I had an excellent call with Mikey earlier with a very successful outcome for me and a further order placed - thanks so much to Mikey and the support team for a speedy response. I look forward to doin... See more

The process of discussing my project with Velux, talking through different options, and obtaining information on products, pricing, and installation, has honestly been one of the best customer exper... See more

I contacted Velux for advice on which window would best suit our needs. I was offered a video meeting with an advisor and it was brilliant. I gave them all the information they needed and was advised... See more

So a little pain in setting up the App and also rectifying a runner fault on the blind caused by the builders but the technical team were utterly amazing! Thankyou

I have three VELUX skylights installed at the same time around six years ago. One began leaking in November 2025. It’s a clear case of water ingress — it leaks only when it rains, and st... See more

We bought electric solar power blinds for our velux windows at our rental property. They work extremely well and customer service was great. I highly recommend.

Started off with a really bad experience and could not speak to anyone who wanted to listen and do the right thing eventually with some persistence I might add we moved the dial, special mention and... See more

Very helpful lady who guided me through resetting my Velux window.Using my landline phone to talk and my mobile to show her what was going on.

I spoke to Mikey in relation to how to use my electric velux. he was excellent, explained it all so well to me in plain english! He even suggested about when to change the batteries and find the produ... See more

I have received a replacement blind for an older blind. Nothing wrong with that, had to wait a week though, but without any written instructions on the information leaflet, nobody seems to write Engli... See more

I spoke to a number of customer care advisors today about an issue with blinds that I had bought in August 2025. Sadly each said they had spoken to a manager and was told me there was nothing that... See more

We’ve purchased two electric flat windows costing £1800. The builder called Velux to ask for installation advice but velux recorded no notes about the interaction (though they see in the system that t... See more

My Velux window was stuck open. After I got through to an agent she set me up on a video link with a technician who solved the problem 100%. Velux were calm and knowledgeable and I would highly recomm... See more

Delivered a broken window. Large one...100kg worth. Replaced it quickly enough but 4 weeks later still waiting for the broken one to be collected. They hang up when answering the phone, after 30 mins... See more

The best customer service I have ever received. Timely, professional, courteous, pro-active and so well organised, with great follow up, transparency and going the extra mile right down the value cha... See more

Clear instructions with photos to help. A complicated process handled excellently by Amy who was extremely patient and helpful. Thank you

UPDATE: [As Velux reached out to request that I contact them (although I had done so originally) I have just called them again. Unfortunately, there is no change to their position. Apparently the mas... See more

Do Not USE Do not use. I ordered a Velux Cabrio. I was informed it would be delivered on 3rd June in the evening. I waited patiently at the building site, no delivery, no call. They then said it woul... See more

I purchased a blackout blind in September 2024 and unfortunately in January 2026 it stopped working. I contacted customer support and was expertly helped via a video call from a very professional advi... See more