I don’t feel these are as good as the adverts claim. As many reviewers have said the gusset needs to be higher at the front but also they are not very leak proof. Having had them some time now to g... See more
Company replied
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See what reviewers are saying
Absolutely love them pants . Can’t wear any other pants from Asda now or Marks and Spencer. Absolutely amazing and comfortable pants. Can’t feel that I wear them . Just ordered another badge .❤️❤️❤️🥰... See more
Company replied
Very slick marketing campaign for a 'quality product' which turned out to be little plastic packets in a grubby white bag from China. Where's the box & tissue from your adverts? I haven't even unwrapp... See more
I was surprised by how well these worked despite being so thin. They're super stretchy, soft and comfortable, with lots of color options. Delivery was a bit slower than expected, but customer service... See more
Company replied
Company details
Written by the company
Venetian Lace brings you luxurious Italian-inspired lingerie designed for elegance, comfort, and confidence. Discover expertly crafted pieces with premium fabrics, perfect fits, and all-day wearability.
Contact info
United Kingdom
- 447900767839
- jade@venetianlace.com
- venetianlace.com
Breach of guidelines
Nice presentation and a good product…
Nice presentation and a good product with feminine appeal.
April 12, 2026
Unprompted review
Reply from Venetianlace
Thank you so much for your kind review!
We’re delighted to hear that you appreciated both the presentation and the feminine feel of our products. That’s exactly what we aim for.
We hope you continue to enjoy them, and thank you again for your support! 💛
Jade - Customer Care
Absolutely love them pants
Absolutely love them pants . Can’t wear any other pants from Asda now or Marks and Spencer. Absolutely amazing and comfortable pants. Can’t feel that I wear them . Just ordered another badge .❤️❤️❤️🥰
March 29, 2026
Unprompted review
Reply from Venetianlace
Thank you so much for your lovely review! ❤️
We’re absolutely delighted to hear how much you love your knickers and that they’ve become your go-to over others, that really means a lot to us.
Comfort is exactly what we aim for, so it’s wonderful to know they feel so natural to wear.
Thank you again for your trust and for your new order, we truly appreciate your support 🥰
Jade - Customer Care
Excellent presentation and packaging
Excellent presentation and packaging. Very comfortable to wear.
I felt really special so feminine.
March 15, 2026
Unprompted review
Reply from Venetianlace
Thank you so much for your lovely review!
We’re delighted to hear that you enjoyed the presentation and packaging, and that you feel comfortable and feminine wearing our knickers, that’s exactly what we strive for.
Jade - Customer Care
Comfortable but not leak proof
Comfortable but not leak proof. Leak proof area too small and needs to be more at the front. Pretty colours but they all faded to a dirty grey apart from the black.
September 15, 2025
Unprompted review
Reply from Venetianlace
Hello,
Thank you for taking the time to share your feedback. I’m sorry to read that your experience did not meet expectations.
It doesn’t appear that we have received any email from you regarding these concerns, and I genuinely wish we had the opportunity to assist you directly. We personally respond to every customer enquiry and always work to find a fair and suitable solution.
We have recently introduced an improved model, developed carefully based on detailed customer feedback, featuring a longer and better-positioned gusset, increased absorbency, and reinforced construction while maintaining comfort. The updates specifically address the kind of concerns you’ve mentioned.
Regarding colour fading, this is not something we commonly see when care instructions are followed, so I would very much appreciate the opportunity to look into this further.
Please feel free to contact me directly at jade@venetianlace.com
, and I will personally ensure your case is reviewed properly and resolved where possible.
Kind regards,
Jade - Customer Care
Not great quality
I don’t feel these are as good as the adverts claim.
As many reviewers have said the gusset needs to be higher at the front but also they are not very leak proof.
Having had them some time now to give them a good chance, I’m also disappointed at the fact the grey gusset stitching is coming away from the pants leaving holes in the area the gusset covers.
I’ve had these pants less than a year and I would have expected far better quality for the price I paid.
February 25, 2026
Unprompted review
Reply from Venetianlace
Hello,
Thank you for taking the time to share your feedback. I’m truly sorry to read about your experience.
I’ve carefully checked our records, and it doesn’t appear that we have received any email from you regarding these concerns. We always encourage our customers to contact us directly so we can resolve any issues quickly and personally.
Please feel free to reach out to me at jade@venetianlace.com
, and I will be more than happy to assist you directly.
Over the past months, we have worked extensively on product improvements based on detailed customer feedback. We have recently introduced a new model that addresses exactly the concerns you mentioned, including a longer and better-positioned gusset, improved absorbency, and reinforced stitching for greater durability, all while maintaining comfort.
We have already implemented solutions to the issues you described, and we would genuinely appreciate the opportunity to resolve this for you as we do with all of our customers.
Please do get in touch, I will personally ensure your situation is handled properly.
Kind regards,
Jade - Customer Care
Brilliant
I'm absolutely made up with them there so soft and comfy
February 13, 2026
Unprompted review
Reply from Venetianlace
Thank you so much for your lovely review, we’re absolutely delighted to hear that you’re so happy with them!
Comfort is exactly what we aim for, so it means a lot to know you find them soft and comfy.
Thank you again for your support 💛
Jade - Customer Care
Not UK based
If you’re looking to support a small independent UK business this is not it. Despite all over the website stating the underwear is made in the UK, alongside giving off the impression from the shipping timing that it’s coming from the UK, it’s not. My order dispatched from China. Why would a product made in the UK need to go all the way to China, to be shipped within the UK?
On reading these reviews the company seems to double down on this however it’s again breaking UK law to do so. False advertisement is a criminal offence in the UK. I emailed the company to tell them this, alongside requesting my order be cancelled, however have had no response. They seem to be good at responding within one day to reviews but can’t reply to an email, doesn’t really look good again. The parcel made it all the way to me and was then rejected at my door as I’m not accepting what I didn’t order.
I have reported this to Trading Standards who are investigating.
January 30, 2026
Unprompted review
Reply from Venetianlace
Hello,
Thank you for taking the time to share your feedback.
We’re sorry to hear that this experience has caused confusion and frustration. We’d like to clarify a few important points for transparency.
Venetian Lace is a UK-registered brand, and our designs, quality control, and customer service are managed from the UK. To ensure consistent availability and reasonable pricing, some orders are fulfilled via our international logistics partners, which can include dispatch from overseas facilities.
We understand how this may have been disappointing if this was not what you expected, and we take this feedback seriously. We are continuously reviewing our website wording to ensure it is as clear and accurate as possible.
Regarding your email, we have carefully checked our records and unfortunately cannot find any message from you. This may be due to a delivery or filtering issue, and we sincerely apologise if you felt ignored.
Please feel free to contact me directly at jade@venetianlace.com
so I can personally look into your case. I respond to all customer enquiries and would be very happy to take care of this matter for you.
Jade - Customer Care
I was surprised by how well these…
I was surprised by how well these worked despite being so thin. They're super stretchy, soft and comfortable, with lots of color options. Delivery was a bit slower than expected, but customer service responded quickly and handled my question well. Overall, very happy with the purchase.
January 4, 2026
Unprompted review
Reply from Venetianlace
Thank you so much for your detailed review
We’re really pleased to hear you were pleasantly surprised by how well they worked and found them comfortable and stretchy. Thank you as well for your patience with delivery, we’re glad our customer service could help.
Great for work
Long days at work and these stay comfortable till the end. No rubbing or discomfort.
October 29, 2025
Unprompted review
Reply from Venetianlace
Thank you so much for your feedback
We’re really pleased to hear they stayed comfortable all day at work with no rubbing or discomfort!
Jade - Customer Care
No extra protection from leaks
These knickers dont do as they advertise...they do not protect against leaks. They are nice enough pants and comfortable, but they have a normal, smallish gusset and just made from normal cotton fabric. Don't buy if you're interested in the supposed leak proofing.
October 12, 2025
Unprompted review
Reply from Venetianlace
Thank you for sharing your feedback.
I’m really sorry to hear that this model didn’t meet your expectations. I’ve already reached out to you by email so we can discuss this properly and look at a solution that suits your needs better.
We genuinely want every customer to feel comfortable and confident in our products, and I’m sure we’ll be able to find an option that works for you.
Jade - Customer Care
Would buy from Venetian Lace again
Friendly efficient service and good range of products. I would buy from Venetian Lace again.
November 21, 2025
Unprompted review
Reply from Venetianlace
Thank you so much for your kind words. We’re really pleased you enjoyed both the service and the range, and we’d love to welcome you back again.
Jade - Customer Care
Wow - and customer service second to none
so i bought some of the knickers to try - unfortunately although they were comfy they didnt give me the protection i needed at the front. They then produced some different types of knickers so i purchased again hoping very much that they would do the job, ever hopeful. Unfortunately although they were even more comfortable and pretty, they still didnt provide the coverage and protection i needed. I raised this with Venetian lace and they couldnt have been more helpful and supportive. We chatted through what i was after and without question they sent me replacements that provided the coverage and protection that i needed. All i have to say is wow, ive found knickers that i can wear that tick everything off my list. Im a sucker for buying online, and normally it ends in failure and regret, but this was definitely a positive experience. So if you want a pair of knickers that offers you protection, comfort and look pretty then these are your go to!
December 15, 2025
Unprompted review
Reply from Venetianlace
Thank you so much for taking the time to share this, it truly means a lot to us. We know how personal finding the right protection can be, so we’re really glad we were able to work with you and help find a style that finally ticks every box.
Hearing that you now feel confident, comfortable and supported is exactly why we do what we do. Thank you for your patience, trust, and for giving us the chance to make it right, it’s been a pleasure helping you. 💛
Jade - Customer Care
Great fitting
Great fitting, comfortable knickers. Look good too. Very lovey.
December 2, 2025
Unprompted review
Reply from Venetianlace
We’re so glad to hear that, a great fit, comfort, and looking good is exactly the combination we aim for. Thanks so much for sharing your feedback!
Jade - Customer Care
Comfy, but not leakproof
Pretty and comfortable knickers but comparatively expensive for that purpose alone.
Bought to absorb minor leaks and, as other reviewers have mentioned, the gusset is too short to achieve that and as such they are no more leakproof than even basic thin cotton knickers.
They also all ended up having the same colour after the first wash despite me being the sort of person who separates everything by colour and sticking to washing instructions.
October 6, 2025
Unprompted review
Reply from Venetianlace
Hi there,
I’m truly sorry to hear that the model you received hasn’t met your needs, especially regarding the gusset length and leak protection. This is absolutely not the experience we want for our customers.
We’ve recently released our brand-new improved model, developed thanks to feedback from customers like yourself. It features a longer and better-placed gusset, a stronger and more durable structure, and improved absorbency — and we’ve already received very positive feedback about it.
If you’d like, please feel free to contact me directly at jade@venetianlace.com
. I’d be very happy to look after you personally and find a solution together, your satisfaction is truly important to us.
Warm regards,
I felt the difference immediately
I felt the difference immediately - soft, breathable, and clearly crafted with quality.
December 2, 2025
Reply from Venetianlace
Thank you so much for your wonderful review! I’m really glad you could feel the difference straight away, comfort and quality are exactly what we aim for. Your feedback means a lot to us
Jade – Customer Care
Been 46 days not received the order
November 22, 2025
Unprompted review
Reply from Venetianlace
Hi there,
I’m truly sorry for this situation, it’s absolutely not the experience we want for our customers. Your order has now been fully refunded, and I really hope the solution we provided was satisfactory.
If you ever need anything else, we’re always here to help.
Jade - Customer Care
NOT LEAKPROOF.
NOT LEAKPROOF.
Do not buy if you want leakproof knickers.
November 17, 2025
Unprompted review
Reply from Venetianlace
Hi there,
I’m really sorry to read about your experience, that’s definitely not the result we want for any of our customers. I’ve reached out to you by email so we can look into this properly and find a solution that works for you.
It may simply be that the style you chose isn’t the best match for the level of protection you need, but I’m confident we can sort this out together.
Jade - Customer Care
I love this underwear
I love this underwear, it really does what it says , no odour with them , they are really airy as well , will never buy any other pants again. 😊
October 10, 2025
Unprompted review
Reply from Venetianlace
Thank you sincerely for your lovely words.
It’s customers like you who remind us why we do what we do, creating underwear that actually delivers on comfort, freshness and confidence.
Jade - Customer Care
I ordered 6 pairs having seen the rave…
I ordered 6 pairs having seen the rave reviews and suffering from leaks which are difficult to manage. They arrived in cheap packaging ( as shein would send out their goods) definitely shipped from china and were not in the slightest absorbent. I had an accident on my first outing and was so embarrassed. Jade offered that to send me another style at no cost to me and apologised. A month later the replacements have just arrived and they are tiny they are nowhere near my size. They are also cheap looking and I’m very disappointed. Have asked for a refund as very unhappy. Have been offered yet more pairs in a larger size but want a refund. Awaiting a response. The customer service is very good but the product for me has been disappointing
October 22, 2025
Unprompted review
Reply from Venetianlace
Thank you for your feedback. I’m truly sorry to hear about your experience, I completely understand your disappointment. I can confirm that I’m already in touch with you directly to sort this out and make sure everything is resolved to your satisfaction.
Jade - Customer Care
Super comfy, but do they work?
Love the look and feel, but the gusset area seems quite small for the level of leak proof protection promised. I do not feel confident in them yet! They are very comfortable to wear though and very stretchy soft lace.
October 21, 2025
Unprompted review
Reply from Venetianlace
Thank you so much for your feedback 💛 We’re really glad to hear you find them comfortable and love the soft lace. The gusset is designed to stay thin and discreet while still offering effective multi-layer protection.
If you ever feel you’d like a bit more coverage, we have other models with a longer and more absorbent gusset, and you’re very welcome to email me at jade@venetianlace.com
if you’d like a free exchange for a different style.
Jade - Customer Care
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