Outstanding Service and Quality
The duo of Mick and Annalisa are responsible for veniceapartments.org. They are remarkably available and responsive from the point of initial inquiry all the way to the final hours of our almost 3-month stay in Venice. We stayed at 3 of their apartments from Nov 2020 to Jan 2021: Marco Polo Terrace and Sunny Canal in Cannareggio, and Patrizio on the Zattare. We were delighted that all the apartments were as described on their website and shown in the photos. Additionally, Mick and Annalisa were very candid in replying to any questions we had about the condition, location and setup of the apartments.
We traveled to Venice during the height of the Covid 19 pandemic, and were very concerned about borders closing and lockdowns, but Mick and Annalisa were incredibly understanding and offered a full refund of our deposit right up to start of our rental should we find ourselves unable to get to Italy due to flight cancellations or border restrictions. No other landlord offered such flexible cancellation terms. It was the main reason we booked with them as they were willing to accommodate the highly unusual circumstances of traveling and renting during a pandemic. We felt we would be taken care of, and we were absolutely right! Here are some examples of how Mick and Annalisa helped us during our stay:
- As we were long-stay renters and I like to cook, we requested a few extra items for the kitchen. Annalisa went over and above, and brought us 2 giant shopping bags of kitchen utensils, pots, pans, baking trays, cutlery and even a hand blender.
- When the apartment below ours started renovations, Mick immediately relocated us. He even took time to show us the city when showing us alternative apartments.
- When our home country instituted Covid swab test requirements for entry, Mick also helped us arrange for departure Covid swab tests at a local clinic.
- A last minute flight change required us to get a taxi at 4.30am to the airport, Mick was available late in the evening to make all the arrangements for us.
We highly recommend renting from veniceapartments.org when in Venice. Mick and Annalisa will be as open, swift, and hands-on as possible in seeing to the satisfaction, safety and comfort of any guest of their properties. They believe in building long term relationships and are a true pleasure to work with.
March 12, 2021
Unprompted review