I placed an expensive order two weeks ago, my first time purchasing from this site. I haven't heard anything about it being dispatched since then (though they've sent me a ton of marketing emails). I'... See more
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See what reviewers are saying
Been waiting for something like this for years. It can be so hard to find amazing sustainable brands but having them all under one roof is great for discovering new ethical products and businesses. Ve... See more
I ordered some shoes. I got a dispatch tracking link for UPS but nearly 2 weeks went by and UPS showed as still waiting to receive the parcel. I contacted Veo and asked to cancel they said I couldn’t... See more
These glasses are horrible. Poorly made, break just by placing them on the counter. Total scam. 30 day policy is ridiculous.
Company details
- Online Marketplace
- also in
- Clothing Store
- Fashion Accessories Store
- Health and Beauty Shop
- Health Food Store
- Home Goods Store
Written by the company
Veo is the largest online shopping & lifestyle platform for sustainable products. A destination for conscious consumers, and a home to over 300+ unique, independent, and high-quality ethical brands across Fashion, Beauty, Health, Food, & Home. Veo is on a mission to make sustainable shopping easy and accessible: this means no greenwashing, and no fast fashion, and no products that are produced irresponsibly. We know it can be hard to find brands that tick all the boxes. That's where Veo comes in! We do all the hard work and research for you, bringing everything together in one place. We believe that sustainable living shouldn't mean compromising on quality, choice, or personal style, so at Veo we guarantee you'll never have to!
Contact info
111 Piccadilly, Manchester, M1 2HY, Manchester, United Kingdom
- 07422 544807
- hello@veo.world
- veo.world
2.3
Poor
131 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Tea strainer.
I ordered a tea strainer. Very high quality, parcel arrived quickly in a well packed parcel. Very pleased and impressed.
September 15, 2022
Reply from Veo.
Thank you for the review Alicia! Really pleased you like it, and thrilled you like the service
Nice products but very slow delivery...
Lovely concept and nice to support independent businesses but the delivery times on the website are misleading and put me off using the site again - 10 days after I paid for express delivery for 2 products, only one has arrived. Customer services have been really reactive and refunded the delivery costs but the products were presents and they've kind of missed the moment now!
September 9, 2022
Reply from Veo.
Hi Frances,
Thank you for taking the time to feedback on your experience with Veo, we love to hear about how you found your order process and how we can continue to improve our customer journey.
We were really sorry to hear that on this occasion there was a delay with one of your items. Veo is proud to be a platform that can offer 270 independent brands a home where our customers can confidently shop ethically and sustainably. As explained at the time our brands dispatch their orders directly to the customer and on this occasion the brand owner was on a business trip and was unable to fulfil in their usual timeframe. As you mentioned we were more than happy to refund the delivery charge and further compensate for your next order. I would like to assure you that delays such as this are a very rare occurrence and we will always do what we can to ensure this is resolved in a manner our customer is happy with :)
We would like to thank you for your order and we hope your recipient loved their presents! If there is anything else our customer service team can to ensure your experience with Veo is 5* please do not hesitate to get in touch at hello@veo.world and we would be more than happy to assist.
Kind Regards
Danielle
Good quality phone case.
September 11, 2022
Reply from Veo.
Hi Andy, thanks for your review and really pleased you like the phone case! Our customers feedback is highly valuable and important to us, and we would love to know what we could do to achieve 5* star service on your next order?
Thanks, Joe
I really like my new shoes but wish…
I really like my new shoes but wish they did separate men's and women's because my feet are long and narrow so I get a big size but the unisex shoes are wide. I haven't worn them for long periods yet but so far the seem comfortable and look good
August 24, 2022
Reply from Veo.
Hi Alison, thanks for your review and really pleased you like the shoes! That's really useful to know, and something we can discuss with our brands.
Our customers feedback is highly valuable and important to us, so I hope we are able to achieve 5* star service on your next order.
Thanks, Joe
It was a reasonable experience only a…
It was a reasonable experience only a few items had to be refunded allot her items arrived on time. I was happy with her items.
August 17, 2022
Reply from Veo.
Thank you Sarah for sharing your experience. We're glad you had a good one, and we hope to continue improving the service for you and be even better on the next. Thanks, Joe
You are giving a stuff about complex…
You are giving a stuff about complex issues and making them into businesses which make a difference. Pat yourselves on the back. You need to move towards bringing the price down though.
August 14, 2022
Reply from Veo.
Thank you for supporting and the pat on the back. Your review and comment means a lot.
Thanks for your recommendation on price, we are continuously expanding our range, and looking to accommodate for all price points. As as the moves towards sustainability increases the consumer will also see economies of scale begin to balance pricing in line with other alternatives too.
Thanks again, and hope to see you again soon. Joe
I ordered your Delphiis multi surface…
I ordered your Delphiis multi surface polish. Very happy with it. Furniture looks nice and helps with dust not settling so soon. Been trying to find a cruelty free polish for a long time. Would definitely order this again .
March 24, 2022
Will use again! :)
Very easy to use site. Excellent customer service - very friendly and answering my query quickly. Very good quality products that arrived on time. Definitely use these guys again! :)
March 4, 2022
Vegan Leather watch
Bought a watch for my mother's birthday. Watch was beautifully packaged and just as pictured. Quality of vegan leather is amazing and such a good price, and my mother loves her gift! 😊Would definitely recommend Veo
February 24, 2022
Lovely products
Lovely products, Bamboo white pants for women so soft and comfortable.
Little tad expensive, but if it helps a medical condition I have, there worth every penny
February 11, 2022
I order joggers and a hoodie.
I order joggers and a hoodie.
There were white.
The joggers were crystal white, while the hoodie was a dirty grey - which was supposed to match the white joggers. The hoodie had either been ordered and returned a few times or possibly even worn. Very disappointing!!
February 7, 2022
Reply from Veo.
Hi Karen
I am extremely sorry to hear that you have received a product that is below standard and I thank you for bringing this to attention. Veo is a marketplace for ethical and sustainable brand of the highest quality and our brands dispatch directly from their own warehouse. An investigation has been raised directly with the brand and a member of our customer service team will be in contact with you directly very shortly to get this resolved for you ASAP.
Kind Regards
Lindsey
Quick delievery and lovely quality!
February 7, 2022
I ordered a pair of shorts on Veo on 17…
I ordered a pair of shorts on Veo on 17 Januar 2022 I have not heard anything via email or otherwise since. The tracking system does not produce any result when I put in the order number. A person from Veo repsonded kindly and very quickly to my request on Facebook Messenger on Monday but I have not heard anything since (Thursday evening, same week).
Payment Veo Pay
Shipping Lounge Wear
Update. Now Veo got in touch with me and offered a discount for the inconvenience. The problem is with Loungewear, the actual brand. Veo was very nice so far!
January 27, 2022
Great selection of products and…
Great selection of products and fantastic customer service.
January 22, 2022
Great quality, lovely earrings
I bought some earrings for a gift and was very pleased with the quality and price -they arrived in plenty of time and are ethically made, so very pleased all round
January 1, 2022
Excellent quality
I buy this for my cousin as he is vegan he says this is the best chocolate hes ever had and such good quality his favorites are the ginger one and the orange one
December 1, 2021
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