Trying to set up my club’s bin requirements on Veolia’s on line service proved awkward as I came up against the same ‘brick wall’ over and over. After managing to get through by phone the staff were v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been having a number of issues with my general waster and Paper and Card collections. Mark listened and was very helpful. I'm hoping that Mark will be able to solve the issues.
Company replied
I was waiting for a replacement bin which should have arrived on Monday. I did receive an email to say they had issues but no further correspondence. It is now Thursday and the bin has not been rep... See more
Company replied
After waiting a few minutes to connect and then the reps system freezing, Kam Athwal was able to find out about the query that I had as to why our food waste had not been collected. Kam was able to s... See more
Company replied
Company details
Written by the company
A leader in environmental solutions, Veolia is aiming to become the benchmark company for ecological transformation. As the UK leader in resource management, we provide a comprehensive range of waste, water and energy management services designed to build the circular economy and protect the environment.
Contact info
8th Floor, 210 Pentonville Road, London, N1 9JY, London, United Kingdom
- uk.trustpilot@veolia.com
- veolia.co.uk
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was waiting for a replacement bin…
I was waiting for a replacement bin which should have arrived on Monday. I did receive an email to say they had issues but no further correspondence. It is now Thursday and the bin has not been replaced or emptied. I was on Chat with Jade W who was very helpful and rearranged for next Monday. She also said she would keep an eye on the account. Very helpful and polite as my text may have come across as been a bit short as I was not happy. Chat with Jade 5 Star, Company 3 Star. Average 4 Star
May 14, 2026
Unprompted review
Reply from Veolia UK
Dear Laurie,
Thank you for your feedback. I’m so sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your account number and details of your issue.
However, thankyou for your positive feedback for Jade and we will ensure that she is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Great Customer Service
Spoke with Mark Owens regarding getting a copy of your Public Liability Insurance Document, Mark was very helpful and quick at setting me up on your /customer Hub and talked me through how to see all my documents and dates of collections etc, thank you Mark
May 14, 2026
Unprompted review
Reply from Veolia UK
Dear Mcgarthy & Stone,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Missed Collection
Mark Owens has helped me set up 30 sites for refuge collection. Recently our Sutton branch had a missed collection, Mark worked quickly and efficiently to get a next day collection booked.
Thank you Mark
May 13, 2026
Unprompted review
Reply from Veolia UK
Dear Katherine,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Faye,
Thank you so much for your positive feedback. I’ll ensure Leah is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Mark owns- Missed Collection- sorted…
Mark owns- Missed Collection- sorted within a 5 minute phone call. Cannot ask for better service.
May 13, 2026
Unprompted review
Reply from Veolia UK
Dear Mohammed,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Chat Experience
Today I chatted to Rebecca W on the chat and she was very helpful and patient.
May 13, 2026
Unprompted review
Reply from Veolia UK
Dear Medasil surgical,
Thank you so much for your positive feedback. I’ll ensure Rebecca is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Tak,
Thank you so much for taking the time to leave us a review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Miss Sophie Kola was lovely and helpful.
May 13, 2026
Unprompted review
Reply from Veolia UK
Dear Balazs,
Thank you so much for your positive feedback. I’ll ensure Sophie is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Customer service on the phone is…
Customer service on the phone is brilliant. Mark Owens was a legend today. He deserved 5 *.
The bin service is generally below average however, missed collections quite regularly due to drivers lack of care or initiative.
May 12, 2026
Unprompted review
Reply from Veolia UK
Good Afternoon,
Thank you for your feedback.
Firstly, we are happy to hear that Mark provided a good service for you! However, I’m sorry to hear that our collection service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Good customer support
I needed info from the customer support chat and Jade W was able to tell me what I needed to know.
One annoyance is needing to confirm all of my organisation's details in order to speak with an agent, I have already logged into the portal so I would have thought that was good enough. This isn't a reflection on the service I got once I spoke to Jade.
May 12, 2026
Unprompted review
Reply from Veolia UK
Dear Colin,
Thank you so much for your positive feedback. We apologise for the frustrations regarding confirming your details, if you would like to discuss this further please email uk.veolia.waste.reviews.mailbox@veolia.com however I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
What have I done? (Pt 2)
My previous review was centred around the fact that Veolia, despite their promises, had failed to deliver any bins at the start of the contract. Well after constant pressure and phone calls, my shiny bins turned up 5 days late. By this time we already had enough rubbish to fill the bins and there was talk of a site clearance - but that never materialised. `Our very first collection of all three waste streams was scheduled for yesterday (11th May) to empty our now overflowing bins. Did that happen? You guessed it. So far Veolia has a performance score of 0%. They have a failure rate of 100%.
My regret at choosing Veolia is being reinforced daily.
My 1 star rating out of 5 implies that I’ve scored them at 20%. I should be allowed to give zero stars.
The service is Rubbish - no pun intended,
May 12, 2026
Unprompted review
Reply from Veolia UK
Good Afternoon,
Thank you for your feedback. I’m sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Mark was very helpful and understood…
Mark was very helpful and understood the problem in my collections. He was on it and resolved the problem as quickly as he could. Along with a follow-up call on the day of my next collection. Thank you!!
May 11, 2026
Unprompted review
Reply from Veolia UK
Dear Cheryl,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Excellent customer service Veolia
Excellent customer service , Veolia provided a very helpful solution and were able to deal with my issues very well. It was extremely easy to get through to customer support without having to wait . I would highly recommend Veolia to everyone for their exceptional services
May 11, 2026
Unprompted review
Reply from Veolia UK
Dear SK,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Alan,
Thank you for leaving us a Trust pilot. We are happy to hear that Jade is really helpful and good at her job.
Kind regards,
Veolia Customer Experience Team
Great Service
I just had an online chat with Jade W - We have our Business waste bins collected on a Monday, Which is not working for us as we do not always work Bank holidays, Jade was super helpful, Got our days changed straight away for us so that we do not have any issues going forward.
To date, Veolia as a whole have been great, Even the collection guys they're all friendly and we have had no issues.
May 11, 2026
Unprompted review
Reply from Veolia UK
Dear Laura,
Thank you for leaving us a Trust pilot. We are happy to hear that You had an online chat with Jade. We are pleased to hear that Jade got the days changed straight away. We are glad to hear that your service has been great and that even the collection guy is friendly.
Kind regards,
Veolia Customer Experience Team
Took a long time to receive bin / poor…
Took a long time to receive bin / poor communication and very dirty bin full of water outside. rates seem good but customer service poor
May 6, 2026
Unprompted review
Reply from Veolia UK
Dear Holly,
Thank you for your feedback. I’m sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Prompt responses from the live chat
Jade and Rebecca were both prompt with their responses to my query, very happy with the service. The only thing I would say could be improved is for there to be other clear ways to contact Veolia aside from the live chat.
May 8, 2026
Unprompted review
Reply from Veolia UK
Dear AB,
Thank you for leaving us a Trust pilot. We are glad to hear that Jade and Rebecca are both prompt with responses. We can be contacted on this number +44 (0)3456060460
Kind regards,
Veolia Customer Experience Team
Still waiting for our bins which were…
Still waiting for our bins which were ordered over a month ago.
May 7, 2026
Unprompted review
Reply from Veolia UK
Dear Designers Dundee,
Thank you for your feedback. I’m sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Unreliable
Unreliable
Consistent poor service - missed collections/ no notice of expected missed collections/ send out wrong trucks/ didn't adhere to our service improvement plan/ their internal departments don't communicate with each other/ they overload their drivers with too many deliveries so it is inevitable they'll miss a large number of them.
Whilst they may be the cheapest, their service reflects it.
May 6, 2026
Unprompted review
Reply from Veolia UK
Dear Catherine,
Thank you for your feedback. I’m sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Chatted with Jade W online
Chatted with Jade W online. She was very helpful and quick with her response. This service is very easy to use but having someone so helpful at the other end makes it all the better!
April 30, 2026
Unprompted review
Reply from Veolia UK
Dear Liz,
Thank you for leaving us a Trust pilot. We are glad to hear that Jade is very helpful and that she is quick with the responses. We are glad to hear that the service is easy to use.
Kind regards,
Veolia Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.