Trying to set up my club’s bin requirements on Veolia’s on line service proved awkward as I came up against the same ‘brick wall’ over and over. After managing to get through by phone the staff were v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been having a number of issues with my general waster and Paper and Card collections. Mark listened and was very helpful. I'm hoping that Mark will be able to solve the issues.
Company replied
I was waiting for a replacement bin which should have arrived on Monday. I did receive an email to say they had issues but no further correspondence. It is now Thursday and the bin has not been rep... See more
Company replied
After waiting a few minutes to connect and then the reps system freezing, Kam Athwal was able to find out about the query that I had as to why our food waste had not been collected. Kam was able to s... See more
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Company details
Written by the company
A leader in environmental solutions, Veolia is aiming to become the benchmark company for ecological transformation. As the UK leader in resource management, we provide a comprehensive range of waste, water and energy management services designed to build the circular economy and protect the environment.
Contact info
8th Floor, 210 Pentonville Road, London, N1 9JY, London, United Kingdom
- uk.trustpilot@veolia.com
- veolia.co.uk
3.9
Great
4K reviews
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Replied to 84% of negative reviews
Typically replies within 2 weeks
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Disappointing start to the new contract - did we make a mistake?
Started a new contract and still have not had all the bins delivered.
Still waiting to be told when the collection days will be - had 2 x missed collection notices but didn't know they were coming to collect.
May 19, 2026
Unprompted review
Reply from Veolia UK
Thank you for your feedback. I’m sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.volia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
So far so good
So far so good - Jo Lockwood has been very helpful and efficient in organising our bin. We haven't received our bin yet, it is due on the 27th May.
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear Tim,
Thank you so much for your positive feedback. I’ll ensure Jo is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
worst service ever…
they just transferring calls here and there with no idea what they supposed to do.
worst customer service I spent whole day on phone and at the end I found myself same where I started ridiculous
we reopened our account and its been a month but still no bins and and no collection.
there is no bins collection schedule on customer hub
very unprofessional
every time I called they assured me that we will have our bins next working day but then nothing
whole month is gone and I am still waiting we got piles of rubbish at our back yard and we had to pay good amount of money for that to collect with other services
when i emailed them that give me some clarity so i can arrange or do contract with other waste collection providers they straight away shoot an email telling every thing is done and you ll get your service resumed by tomorrow then again nothing,
I have wasted whole month cuz of them.
hopefully I might find better and professional company then them they are rubbish.
May 18, 2026
Unprompted review
Reply from Veolia UK
Good Afternoon,
Thank you for your feedback. I’m sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Great customer service!!!
I spoke with Dawn Streeton today and she was amazing. She was extremely professional and was able change something for us last minute which will enable us, as a company to run more efficiently. We've been with Veolia for many years now and will stay for many more, especially if we get the same customer service that we received today.
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear Customer,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot, I’ll ensure Dawn is aware of your kind words. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Enquiry
I phoned and spoke to Leah C
She was very helpful and professional and informed me that she would email me back with an update.
she did within the hour.
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear Mark,
Thank you so much for your positive feedback. I’ll ensure Leah is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Customer Hub
To be honest, collections can be erratic at times, however Veolia's Customer Hub is excellent. Response is fast, efficient and importantly always with a person! Any issues resolved promptly. Shout out to Hannah today who did exactly that!! :)
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear Clare,
Thank you so much for your positive feedback. I’ll ensure Hannah is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Kiran was super helpful
Kiran was super helpful, he arranged for the two issues I had to be rectified straight away.
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear DP,
Thank you so much for your positive feedback. I’ll ensure Kiran is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Poor communication. Untrustworthy.
Poor communication, over-priced, can not be trusted.
I was promised delivery of my bin on the 14th of May. Never received it, and when enquired about the delivery, I was told that I would receive the bin on the 22nd. For £58 p/m premium subscription I expected more….better. I now feel forced to look for alternatives and have received more cost effective quotes, with sooner delivery.
May 15, 2026
Unprompted review
Reply from Veolia UK
Thank you for your feedback. I’m sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Good service delivered with rapid
Good service delivered with rapid, precise problem‑solving
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear AK,
Thank you so much for taking the time to leave us a review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Opening an account with Veolia was made…
Opening an account with Veolia was made smooth and simple under the direction of thier most excellent,friendly and efficient sales and credit control teams.
May 18, 2026
Unprompted review
Reply from Veolia UK
Dear Geoffrey,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Sohphie K was very patient
Sohphie K was very patient. My so called account manager Lynda Page was inaccessible and the drivers were not collecting the bins. Sophie coordinated with the depot and tried to resolve the issue. I had recently renewed with Veolia but have already requested the renewal to be cancelled as I am still within the cooling off period. Thanks Sophie for all your help.
May 15, 2026
Unprompted review
Reply from Veolia UK
Dear Ali,
Thank you so much for your positive feedback. I’ll ensure Sophie K is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Bin Missing Lid
Mark Owens Helped Me Replacing The Lid For My Bin,
Excellent Communication
May 15, 2026
Unprompted review
Reply from Veolia UK
Dear Haroon,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Great service
May 15, 2026
Unprompted review
Reply from Veolia UK
Dear Klo,
Thank you so much for taking the time to leave us a review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
DONT BOTHER, THEY DONT COLLECT THE RUBBISH HALF THE TIME
There are so many departments - making it difficult to actually speak to the relevant person, however customer service from Beth Street was fantastic - she made sure all my queries were dealt with efficiently.
UPDATE: HOWEVER after speaking to multiple people to confirm my new schedule on multiple occasions to ensure a smooth operation it is still wrong. Absolutely awful service. After being on the phone for a long time yesterday being passed around departments i was also promised a collection yesterday after it was missed and SHOCK it still wasn’t collected. Amazing how much rubbish I have here despite paying for this service?!?!?! Never been so frustrated with a company
May 15, 2026
Unprompted review
Reply from Veolia UK
Dear Gee,
Our apologies that it has been difficult to get in touch with the correct person initially. However, thank you so much for your positive feedback. I’ll ensure Beth is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
After a missed collection I spoke to…
After a missed collection I spoke to Hannah on the telephone who was very professional and resolved my query quickly and followed up with a confirmation email to reassure me that the collection had been put in place. thank you Hannah for your help!
May 15, 2026
Unprompted review
Reply from Veolia UK
Dear Peak Solar,
Thank you so much for your positive feedback. I’ll ensure Hannah is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
URGENT support on an accident
Hi All, I had a Veolia Truck crashing into my car parked in front of my house, the truck driver gave me a card with his details and Group Davies phone number to get the car fixed, so far upon sharing my detailes with Group Davies, they asked me to contact Veolia, not giving me a contact - the company website does not give me a clear path to who to contact - so i have that someone can help me - i really need to have my car fixed and or a replacement car. my car was parked - so i don't think it's fair and Group Davies does absolutely nothing. Thank you Maria Pires
May 11, 2026
Unprompted review
Reply from Veolia UK
Dear Customer,
I'm so sorry to hear that this has happened to you. To allow us to direct your enquiry please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your location details of your issue.
Kind regards,
Veolia Customer Experience Team
Great customer service from Sophie Kola
May 14, 2026
Unprompted review
Reply from Veolia UK
Dear Joanne,
Thank you so much for your positive feedback. I’ll ensure Sophie is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Quick resolution
I spoke with Kam Athwal via online chat, who was super helpful, explained the reason for the issue and offered a quick resolution. Very happy with the service received!
May 14, 2026
Unprompted review
Reply from Veolia UK
Dear Gwinnell,
Thank you so much for your positive feedback. I’ll ensure Kam is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Gemma,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Exceeded Expectations
I conversed with Jade Wood via live chat and it was genuinely refreshing to receive such swift action and follow-through on what was promised. Well done to Jade — a real credit to Veolia.
May 12, 2026
Unprompted review
Reply from Veolia UK
Dear GWPC,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. I’ll ensure Jade is aware of your kind words, we truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
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