Trying to set up my club’s bin requirements on Veolia’s on line service proved awkward as I came up against the same ‘brick wall’ over and over. After managing to get through by phone the staff were v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been having a number of issues with my general waster and Paper and Card collections. Mark listened and was very helpful. I'm hoping that Mark will be able to solve the issues.
Company replied
I was waiting for a replacement bin which should have arrived on Monday. I did receive an email to say they had issues but no further correspondence. It is now Thursday and the bin has not been rep... See more
Company replied
After waiting a few minutes to connect and then the reps system freezing, Kam Athwal was able to find out about the query that I had as to why our food waste had not been collected. Kam was able to s... See more
Company replied
Company details
Written by the company
A leader in environmental solutions, Veolia is aiming to become the benchmark company for ecological transformation. As the UK leader in resource management, we provide a comprehensive range of waste, water and energy management services designed to build the circular economy and protect the environment.
Contact info
8th Floor, 210 Pentonville Road, London, N1 9JY, London, United Kingdom
- uk.trustpilot@veolia.com
- veolia.co.uk
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Jade was very helpful with sorting out…
Jade was very helpful with sorting out why our bin had not been collected today and offered a re-collection. Using on line chat was rally useful
May 26, 2026
Unprompted review
Reply from Veolia UK
Dear Heather,
Thank you so much for your positive feedback. We're sorry for your missed collection, however I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
The Good, The Bad and The Ugly of Veolia
The customer service advisors, especially Taraun Lekhi has been really helpful in the resolution of missed collections. The depot has been playing hard ball on collaborating and has gone the other way, instead of the agreed notes, access times and full site collection.
I believe there is a communication gap between the office and depot and certainly the customer is out of the loop. So we would love to collaborate and resolve the issue of missed collections which we have been facing for the past 2 weeks.
May 22, 2026
Unprompted review
Reply from Veolia UK
Good Afternoon,
Thank you for your feedback and we're extremely happy to hear that Taraun was helpful with your enquiries. However, we apologise for the communication issues that you have experienced in relation to your collections. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Jade was very helpful and re-arranged…
Jade was very helpful and re-arranged our collection. I have no issues with Veolia. The driver is lovely too.
There prices are slightly more expensive but if you get the service then you have to pay.
May 26, 2026
Unprompted review
Reply from Veolia UK
Dear CHJ,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Contacted company via chat feature
Contacted company via chat feature. Jason Greer dealt with our request quickly and and our bins are to be collected next day. Cant fault the service!
May 26, 2026
Unprompted review
Reply from Veolia UK
Dear Customer,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Incapable of locking the container again!
Good morning Ella,
Today I went down to the container to drop off waste and, unfortunately, yet again found the bin had been left emptied after servicing and unlocked.
As discussed during our recent phone call, this issue is ongoing and remains a serious concern. I appreciate the case being raised and forwarded to the account manager, however the problem has once again not been resolved.
Please can this be addressed urgently, as I do not feel it is unreasonable to expect the container to be secured correctly after collection.
Kindly call me urgently
Kind regards,
Nigel Male
May 25, 2026
Unprompted review
Reply from Veolia UK
Dear Nigel
Thank you for your feedback. I’m sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.sadc.mailbox@veolia.com
with your account number and details of your issue.
further details of your issue and we will get this addressed for you.
Kind regards,
Veolia Customer Experience Team
Great Service
Zarin K was the advisor I spoke to today via the online chat. Very helpful in dealing with my request for additional services. No complaints at all from me!
May 22, 2026
Unprompted review
Reply from Veolia UK
Dear Adam,
Thank you so much for your positive feedback. I’ll ensure Zarin is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Arcacia Whitehouse
Spoke to Acacia Whitehouse as I was having problems accessing the customer hub.
Arcacia was very helpful and patient and a pleasure to deal with and she was able to solve the issue.
Thank you.
May 22, 2026
Unprompted review
Reply from Veolia UK
Dear Sandra,
Thank you so much for your positive feedback. I’ll ensure Acacia is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
No matter what the issue
No matter what the issue, I have been treated with respect and the outcome has always been in my best interests.
Zarin (customer support) has been a star in helping with an issue. Thankyou again
May 22, 2026
Unprompted review
Reply from Veolia UK
Dear Amanda,
Thank you so much for your positive feedback. I’ll ensure Zarin is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
I rang to report a split bin of food…
I rang to report a split bin of food waste on a friday, They said they would change it for a new one on the next tuesday and they did
May 15, 2026
Unprompted review
Reply from Veolia UK
Dear Graham,
Thank you so much for taking the time to leave us a review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Went above and beyond
Mark Owens was very helpful with my queries and had everything sorted and in order.
They were extremely polite and knowledgeable with everything and professional.
I am very pleased with this service.
Thanks again.
Finance
May 21, 2026
Unprompted review
Reply from Veolia UK
Dear Coloma Finance,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Mark was very helpful
Mark Owens was very helpful and thorough in sorting out my collection issue.
May 21, 2026
Unprompted review
Reply from Veolia UK
Dear Mark,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Great Customer Service from Acacia…
Great Customer Service from Acacia Whitehouse, who was able to sort my problem over the phone with understanding and did what she said she would do......Thank you
May 21, 2026
Unprompted review
Reply from Veolia UK
Dear Deborah,
Thank you so much for your positive feedback. I’ll ensure Acacia is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Contacted Veolia regarding a missed delivery of a Food Waste Container
Contacted Veolia regarding a missed delivery of a food waste container we were due to be delivered to us yesterday. Spoke with Mark Owen who was absolutely fantastic and really helpful. Honestly cannot fault Mark's customer service he was so kind, helpful and very clear on the advice given!
Thank You Mark!
May 21, 2026
Unprompted review
Reply from Veolia UK
Dear Claire,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Cancelling collections due to bank holiday
I spoke with Mark Owens this afternoon and he sorted out cancelling our collections for Monday (due to the bank holiday) with great ease and professionalism.
May 20, 2026
Unprompted review
Reply from Veolia UK
Dear Richard,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Request for a weighbridge ticket
After a couple of months trying to resolve this issue, I finally received the information I needed (copy of a weigh bridge ticket).
I had been passed around, but Zoe and Chrissy resolved the matter.Thanks to them both.
May 20, 2026
Unprompted review
Reply from Veolia UK
Dear Stewart,
Thank you so much for your positive feedback. Our apologies that this has taken a while to resolve, I’ll ensure both Zoe and Chrissy are aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Skip collection
Called to arrange a skip collection and exchange. Mark Owen was very helpful, sorted it swiftly and liaised on our behalf with the local depot to get this sorted. Great service, thank you!
May 20, 2026
Unprompted review
Reply from Veolia UK
Dear Laura,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Great customer service from Beth S!
May 19, 2026
Unprompted review
Reply from Veolia UK
Dear Peggy,
Thank you so much for your positive feedback. I’ll ensure Beth is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Great customer service today by Rebecca…
Great customer service today by Rebecca W.
May 19, 2026
Unprompted review
Reply from Veolia UK
Dear Jacqui,
Thank you so much for your positive feedback. I’ll ensure Rebecca is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Great customer service thank you
Great customer service thank you. Spoke with Holly M who is updating the customer hub to reflect organisational changes.
May 19, 2026
Unprompted review
Reply from Veolia UK
Dear A Fryer ,
Thank you so much for your positive feedback. I’ll ensure Holly is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Collection Lads Are Great
The lads from Doncaster branch that do the collection are great. The Veolia portal is not so good. Communication in general is poor. Veolia bought out our previous waste carrier but didn't tell us until they were chasing invoices that they hadn't sent us. Changes are made to collection days without informing us. Waste does get collected eventually though.
May 14, 2026
Unprompted review
Reply from Veolia UK
Dear Bob,
Thank you for your feedback. I’m so sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your account number and details of your issue.
However, Thankyou for your positive feedback regarding the collection staff, we will ensure that this is passed on to the relevant team.
Kind regards,
Veolia Customer Experience Team
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