Veolia UK Reviews 

Jasmine H on the chat was super helpful. Thank you

Skip Empty Cancelled – Service Adjusted Correctly
I contacted Zarin at Veolia to cancel my skip empty because it wasn’t full yet. The cancellation was confirmed and the service is now due to return to normal on Tuesday. Straightforward process and handled as expected.

I’ve been waiting for a skip for a long time to be delivered,it’s been quite a long slog getting it sorted but got through to Ashley yesterday who couldn’t of been more helpful and understanding,kept me in the loop with phone calls and the skip was delivered today.
Many thanks Ashley much appreciated

Bins were left on site for 3 months after commercial contract ended despite several attempts to contact Veolia and get them collected. Now a health hazard in the car park of my business. Sent round the houses by several call handlers who didn't seen to know what to do or wanted to charge us to get them removed. Veolia depot only 18 miles away and yet had no availability to collect. Was not kept updated as each of them promised. Unwilling to give me details of a senior person to escalate to. Staff sound bored and uninterested when speaking to you. I will say James, at a more Snr. level seems to have actioned something BUT we will see if they are collected tomorrow as promised. Generally just really frustrating and disappointing.

The customer service person Mark, was excellent and I could not fault him. Took control of the problem and saw it through to the end. FIRST CLASS SERVICE

Just the fact it took so lon to sort out an issue. Once I got to chat it was ok. Being able to talk to someone would have been a 2 minute phone call, instead it was 20 minutes on live chat

collection query received prompt response via on line chat.

Great dealing with Zarin K today. Answered all questions and dealt with everything promptly. Thank you.

We've been with Veolia for quite some time, had a few issues where we were being charged for lifts that didn't happen, however, the service seems to have improved of late. When contacting customer service and speaking to Hannah our requests were resolved promptly. We would recommend veolia for your waste disposal.

Cambridge depot keep collecting only on bin and not two. So difficult to get a resolution to a simple issue. Avoid

Do not use this company!

I signed up to a fixed price for the term that was confirmed to me by email but then they increased it within a year. Following my complaint, they offered me a new rate which was significantly more expensive than the new service I have now with another provider.

I terminated the contract and our bins were supposed to be collected at the end of May and still have not been collected.

Despite many requests for collection they continued to confirm new collection dates but do not follow through with them.

Today I was told that we wasn't down for this weeks collection and couldn't confirm next week because the systems were down apparently...

Yet another missed collection due to 'operational issues'
This is the 3rd time in 5 weeks. Can not be trusted to do their job!

I have been trying to get my skip emptied for 10 days and all I get is excuses about lorries breaking down and the driver has missed your collection. This is not the first time this has happened, it’s becoming a normal thing.

Customer support service (Cindy)
Very helpful

Great Area Representative who looks after us makes all the difference. We switched from Biffa after years of issues. Rob has looked after us at our 6 sites and is a breath of fresh air.

Trying to set up my club’s bin requirements on Veolia’s on line service proved awkward as I came up against the same ‘brick wall’ over and over. After managing to get through by phone the staff were very helpful. We liked the facility of being able to change bin capacity for mixed and general depending on needs. Details and contracts I had to pass on each time to our treasurer. Though our contract date went back to 30 May our bins only arrived on 19 June in which time we might have expected two collections on our fortnightly request. We repeatedly asked when delivery would be and we still haven’t been informed of the collection day. I don’t know whether the delay is the fault of central administration or our local depot (Croydon). Now that we have our bins this very day we are hoping all will run smoothly.

I have been a customer of Veolia for over a year, and unfortunately my experience has been extremely disappointing.

During the last year, there have been numerous missed waste collections. Time and time again, waste has been left behind without any explanation, creating unnecessary problems and disruption. What makes the situation even more frustrating is the complete lack of communication and support when trying to get these issues resolved.

Whenever I contact customer service, I either cannot get a proper response or I am passed around without any real action being taken. Speaking to an operator rarely leads to a solution, and it often feels like complaints simply disappear without anyone taking responsibility.

What I find particularly unfair is being charged additional overweight fees when the excess waste was a direct result of Veolia failing to collect it on previous scheduled visits. If collections are missed, waste naturally builds up. Charging customers extra for a problem that was created by poor service is unacceptable.

As a paying customer, I expect a company of this size to provide a reliable service and respond when problems arise. Instead, I have experienced repeated missed collections, poor communication, lack of accountability, and additional charges that I believe are unjustified.

I have tried to be patient and give Veolia opportunities to resolve these issues, but after more than a year of ongoing problems, I feel compelled to share my experience publicly. Based on my experience, I cannot recommend this service. Customers deserve reliability, transparency, and support when things go wrong, and unfortunately that has not been my experience with Veolia.

Excellent service from the Waste Management customer service team! Special shoutout to Syndy - she responded quickly, found a great solution, and was really helpful throughout. Highly recommend.

Thank you Cindy for the help in arranging a skip exchange, Quick and easy process,