Veolia UK Reviews 

Great customer service. I managed to drop my mobile phone into the recycling bin and it was cleared by the bin men before I realised what I had done. Later that evening had a call from the Portsmouth depot to say they had recovered the phone at the sorting depot and had used the emergency contact info to call my wife. Brilliant. Well done Veolia (particularly Colin)

Thanks Leah for resolving the issue quickly.

Beth was fantastic, she listened to my problem, and got straight to finding out what was needed to correct the issue.I had spoken to many people but they didn't find the answer. She told me that she would get back to me the next day but called me withing the hour with the solution. Thank you!!

Cindy of your VEOLIA office was extremely polite, kind, and professional throughout our call, and her excellent communication skills helped resolve my issue quickly and efficiently.

The only person in your company who supported us and solved the problem was Kiran Singh.

He is a credit to your company

We are a commercial customer on account 14591701, based in Sheffield S11. Veolia has not collected commercial waste or dry mixed recycling at our site since the end of January 2026 — a continuous service failure of more than four and a half months.
During that period: three full site clearances were booked by Veolia, none took place; a replacement bin promised for 14 May was not delivered; three telephone callbacks promised by Veolia staff (on 14 May, 18 May, and from the complaints team on the same day) did not happen. Throughout the period Veolia continued to issue monthly invoices and collect them by direct debit for the full contracted service, despite no service being provided.
On 19 May 2026, after birds and rodents began dispersing the accumulated waste across the car park and our ground-floor tenants had cancelled client meetings to avoid clients walking past it, we paid an alternative licensed waste carrier to clear the site ourselves.
We served a formal Complaint and Notice of Breach on 15 May 2026, and a Notice of Termination for Repudiatory Breach on 19 May 2026 (case ref 02607154). 28 days on, we have had no acknowledgement of either letter, no substantive response, and no action on the £511.50 net refund owed on our reconciliation of the account. A chasing escalation email sent four days ago, copied to multiple Veolia inboxes, has also gone unanswered.
Veolia has issued some partial credit notes covering specific missed lifts, but only when individually challenged — never for the broader service failure.
Other commercial customers considering Veolia should be aware of the operational risk: there is no functioning escalation route when service fails, and continued billing in the face of total non-service is what we experienced.

UPDATE:
Here's the Trustpilot review update. Trustpilot lets you add an update to an existing review by editing it — the update appears clearly labelled as an update underneath your original text, which is exactly what you want. The original review stays intact for the record, and the update makes the pattern of non-response visible to anyone reading.

Update text to add underneath your existing review:

UPDATE — 3 July 2026:
Following Veolia's public reply on 22 June asking me to contact uk.veolia.waste.reviews. I re-sent the full case bundle (formal complaint of 15 May, notice of termination of 19 May, and reconciliation of the account) to that address on 24 June. Nine days on there has been no response, no acknowledgement of receipt, and no action.
Today we received a Veolia invoice for June 2026 — five weeks after the contract was formally terminated for repudiatory breach, and against a site where no collection has taken place since January 2026. This is now the pattern: no service, no response, continued billing.
The account remains 14591701, case reference 02607154, and the outstanding refund position stands at £511.50 gross.

Mohammed Ahmed took my call today which was not going to be an easy call to deal with as the situation was quite complex. Mohammed was extremely professional and so helpful, I was really impressed, I deal with a lot of suppliers of services and not all calls are dealt with so efficiently (in my experience). Thank you again Mohammed for making my day easier. Five star service! XXXXX

Absolutely shocking service.
I'm a store Manager and after been told twice my general waste bin is too heavy for the truck too empty!!! and yet that isn't mentioned on the bin anywhere,it's now been discarded on the road back of my store and I was told It's my fault I need to empty it!!!!
Rubbish is piling up daily and yet I have to wait for at least another week for anything too be done a terrible terrible company with Zero customer service

Sadly not an employer of aged experience . I thought with 8 years working for a utility company knocking on doors that a vacancy for a meter reader would be ideal but sadly I didn't get considered . Must need a degree to read meters for Veolia or just be under 66 years of age .

Kenny at Veolia customer service went above and beyond to rectify the problems I had.
Not only did he follow up a few days later but on Monday morning everything with my service was back on track.
Great asset to Veolia

I had a question about my waste collection via the chat facility on the customer hub.
The operator was Hannah J.
My query was resolved swiftly and Hannah gets cookies!
Everyones a winner!!

I never thought I would find anyone more incompetent than Biffa but II have.
Veolia have no communication, no customer service and no end product.
It started off well but soon changed, missed collections they are all very sorry for the bad service but don't do anything about it.
I had no glass collection and two general waste collections in april but my monthly DD doubled. I. Phoned customer services 10days ago to ask why, they were very sorry and told me they would contact me in a couple of days. I told them I would cancel my DD till it was sorted out.
No one rang me back, this week no collections. So I ring and I'm on stop because I cancelled my DD. Which I wouldn't done if they had sorted it out in the first place.
Absolutely useless.

Unfortunately the worst company I've had the displeasure of dealing with. Once our contract was just out of renewal (which they renew automatically yearly on a rolling contract and don't contact you about) they changed our collection schedule to something unsuitable for us which lead to a series of missed collections and I couldn't get in contact with our account manager over weeks of trying so of course I cancelled the contract which was easy enough. The part they didn't inform me of until I got the £2000+ bill was I had to pay out the rest of the contract in full as this all happened just outside of the renewal period. Convenient for them, very inconvenient for us. Extremely disappointed with the customer support prior to cancellation and the same after.

If i could put a zero i would the collections and service is a disgrace took eight weeks last time never had collections on time or correctly

Ellie Pearce was great and helped me with our issue. Sorted within 5 minutes. Absolute Star!

Unfortunately I cannot recommend this company.

We experienced repeated missed collections, collections taking place on the wrong days, and spent a considerable amount of time chasing issues that should never have occurred in the first place. On several occasions we were told that the waste had not been put out, despite it being presented correctly for collection.

After ongoing service problems, we terminated our contract. We had also purchased general waste and recycling bags specifically for use with their service. Although only a small number had been used, the company refused to provide any refund for the unused bags. To make matters worse, we were initially told the bags would be collected and refunded, only for that decision to later be reversed.

Mistakes can happen, but the lack of accountability and poor handling of the complaint has been extremely disappointing. Based on our experience, I would not use this company again.

Information requested was received within the hour.

I spoke to Mark Owens on 11/06/26, and his customer service skills were excellent, and his advice was very thorough. He assisted me with my question and taught me how to use the new hub system, so I won't encounter this issue again.

Thankyou Mark

This company has proven to be very unreliable. They frequently fail to arrive on the scheduled day and have charged us for collections that were not made. Despite repeated assurances that collections would occur the following day, they do not arrive as promised. We were instructed to leave extra cardboard outside the bin for collection, but this was not collected, resulting in cardboard accumulating on the premises. Again today, we were told the collection would take place tomorrow, but now we are informed that only the material inside the bin will be collected. This inconsistent communication is frustrating and has led to our decision to close our account. Additionally, on two separate occasions, general waste and cardboard were mixed together due to missed cardboard collections. We find this service very disappointing.

Jade was very helpful